Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

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+1
jjessee 2 days ago in BLOX CMS • updated by Kevin MN 8 hours ago 1

In some of our sites, the bylines and taglines for authors differ between the print version and the web version. For example, the print byline in TCMS might by "BY JON DOE / Community News" but the desired byline for the web could be "By Jon Doe of the Community News staff."


Taglines are frequently even more different. A print tagline might be "Contact Jon Doe at jdoe@communitynews.com" while the web tagline might be "Jon Doe may be reached at jdoe@communitynews.com or 800-293-9576. Follow him @jondoe."


Those are simplistic examples. Some of our actual cases are even more different. Our desire would be to have the author field -- which would be the same in both TCMS and BLOX be the key for allowing these to automatically be different in the two channels, even though TCMS would carry the print version over to BLOX.


The idea would be that when an asset arrived in BLOX, the author field (if populated) would automatically place information from the "content" portion of the BLOX user profile into the byline and tagline fields, replacing what came over from TCMS.


This would occur on every bylined, staff-written story in our largest newspaper every day. The time saved would be measured in man hours every day. There's no reason that this work should have to be done manually.

+1
Under review
Jay Allred 1 week ago in BLOX CMS • updated by Christine Masters (Director of Product Management) yesterday at 1:13 a.m. 3

Can anybody fill me in on how the ad blocker detection / messaging works in BLOX. 


There's a toggle under "advertising", but I'm not sure it even works or what the message says.


Can we control the text in the message or the frequency? How does it work?

+2
Completed
Cherry Wolf (Marketing specialist) 1 week ago in BLOX Total CMS • updated 2 days ago 1


At our October BLOX Total CMS webinar, Jon Winters, product architect for BLOX Total CMS, will show off the system’s latest enhancements, including:

  • New Article Designer makes it easier to tell stylish mobile-friendly stories with drag-and-drop formatting and alignment.
  • Expanded batch upload capabilities simplify adding related assets and creating collections.
  • Improved syndication tool enables importing of CNN “wire” feeds and GeoRSS tags.
  • Enhanced AP support adds keyword visibility, and improved handling of underscores and headlines.
  • Updated Page Tracker restores support for automated purging of assets and assignments.
  • . . . and much more!
+1
Andrea 5 days ago in BLOX CMS • updated by diane 2 days ago 4

Hello, 


This year, we bought two southern West Virginia newspapers. I would like to add a Blox calendar to the sites. (For our main site, we use CitySpark, so I am not familiar at all with the Blox calendar.) 


The two new papers have their own Blox websites. Because they are only 30 minutes apart from each other, I would like to create just one calendar for both sites, as they will have many events in common. 


Has anyone using one calendar on multiple sites, or is it not possible? 


Thanks!

0
Answered
Jay Allred 2 weeks ago in BLOX CMS • updated by Paul Crawford 2 days ago 3

I have a reader who - despite being a registered user and having been logged in on her phone, continues to hit our paywall, even though there is no reason she should be doing so. 


We have tried to duplicate the issue on multiple devices and cannot do so. 


I know that the paywall operates using cookies.Can anyone think of what might be happening in this isolated case? Phone is an iPhone6. 

Answer

I assume that when she hits the paywall, she can log in and see content. But, each time she comes back, she has to log in again?


If so:


- It is unlikely to be a "remember me" issue since your site has "force enabled for all user" for the "remember me" setting.


- It is very likely she is in private browsing mode. In this situation the browser doesn't store cookies so it will not remember you between settings. (We see this complaint especially from iPhone users.)


https://support.apple.com/en-us/HT203036


https://help.bloxcms.com/knowledge-base/applications/community/subscription/misc/article_cfd7d142-2be6-11e5-802b-97eec97f5d12.html


If she can't log in at all, then:


- There is probably something wrong with her account or her subscription purchase. Our Customer Support staff can help troubleshoot the issue.


Let me know if this helps! =)


Christine

0
Robert 2 days ago in BLOX CMS • updated 2 days ago 0

We're trying to impliment the "Editor's Picks" feature of Google News. When I submit the rss feed, it is giving the error "Feed Errors: We could not crawl your feed; the URL may be blocked by robots.txt"


The URL we're using is: https://www.westerngazette.ca/search/?f=rss&sd=desc&l=25&t=article&nsa=eedition&fl=featured&altf=google_newsstand


... which I think is the correct way for Google News. Anything glaringly wrong with what I'm doing?


Google News "Editor's Picks" Documentation: https://support.google.com/news/publisher/answer/1407682


Edit: Googlebot-News is allowed in my robots.txt settings.

0
Under review
kathy 2 weeks ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 days ago 1

Support says I need a proxy server. Has anyone else got this working that would point me in the right direction please?

+1
Under review
Jay Allred 2 weeks ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 5 days ago 2

Accepting suggestions. / assistance


I am trying to generate a report of the obits published by funeral home within a certain date range. The purpose is to validate billing per obit for the funeral home. In other words, "We published ____ obits for ______ funeral home between ____ and ____, and here's a list of them."


All of our funeral homes are assigned as businesses within our business directory, and the business is attached to each obit asset when published. Example: http://www.richlandsource.com/obituaries/andy-scubby-scodova/article_baca4860-ad27-11e7-ba01-cbc8df811bd7.html


When viewing within Marketplace>Businesses, the individual articles are shown as child assets of the funeral home.


I tried to run a report out of analytics in BLOX.


Businesses>Related assets summary

It returned a "backend fetch failed"

+1
Annaward 2 weeks ago in BLOX CMS • updated by Rick Simpson 2 weeks ago 2

I thought that typing "mailto:" and then entering the e-mail address would do the trick, but it didn't work. Any suggestions on how to do it without making the ad an HTML5 ad?


Thanks,


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Completed
Cherry Wolf (Marketing specialist) 3 weeks ago in BLOX CMS • updated 2 weeks ago 3



Join us on October 5th @ 10:30 AM CDT


Natural disasters, protests, shootings or viral stories—when big news breaks, you want to be ready. At our October customer webinar, we’ll share best practices, practical tips, and customer success stories to help you become a go-to source for breaking news.

  • Learn what you can do today to prepare your site.
  • Get the story quickly with BLOX Go and other integrated BLOX CMS tools.
  • Spread the word using BLOX Email Reach, specialty flags and site designs.
  • Make the most of increased traffic when your story does go viral.
  • . . . and lots more!

Will you be ready when big news breaks? Join us on October 5th at 10:30 AM CDT to learn more.


Want to take in the webinar on your own time? Register now and we’ll send you a link to the webinar recording once it’s ready.

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Answered
David Kennard 3 weeks ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 weeks ago 1

I am getting this dialogue box each time I log into BLOX/CMS Editorial/Assets. It includes three documents that I know I have saved. How can I make this go away?

0
Answered
Katie 3 weeks ago in BLOX CMS • updated by Aaron Gillette (Marketing Director, TownNews.com) 3 weeks ago 1

I would like to request a training seminar for two Town News users on building slideshows to see what capabilities we might be missing.

Answer

Hi Katie,


To request a session with our training team, please complete the training request form on our help site. They'll be able to help you out.


Thanks!


Aaron Gillette

Marketing Director

TownNews.com

+1
Under review
Ashley 3 weeks ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 3 weeks ago 2

We would prefer to be able to enable ads for the vertical photo galleries only rather than for the sliding and vertical galleries. We find the sliding galleries are cumbersome and slow when ads are enabled, creating a frustrated user experience, however we do not have the same negative experience with the vertical photo galleries. We would enable this feature across the site if it were available to monetize with ads without having to include ads in the sliding galleries. 

+5
Under review
Nick 2 years ago • updated 3 weeks ago 18
We've had several times when reporters are writing stories and they accidentally move the mouse a half an inch too far and click "Cancel" when they meant to click "Save." I know in this tech savvy world they should know to save, but at the same time auto-save exists in other programs and so they're used to the system saving for them. I think an easy fix(I changed it in the in-browser CSS code in about 15 seconds) to this would be to move the "Save" button and the "Cancel" button a few inches apart.

That's the easy way. I think another thing that would help this issue would be to add a "Are you sure you want to cancel?" prompt if the "Cancel" is clicked and the asset hasn't been saved in a while.

I know TownNews is proud of its in-browser asset creation, but I think the majority of the reporters here have been burned too many times and just write in a word processor, then copy and paste it in TCMS.
+1
Jeff Sebestyen 3 weeks ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 weeks ago 2

I have a story with no presentation mode.  The single photo is simply a Child Asset to a Flex story.  In both Internet Explorer and Chrome, I can not close the photo after viewing it.  There is no X, and I can't click off of it.  I have to refresh the page.   I can recreate this issue on multiple stories.   I have looked on a sister site and they have an X.  I have also tried clicking where an X would be.  



Answer
Maureen Reinert 3 weeks ago

The problem is that your header/nav is covering the close button. The close button is there. It's just roughly on the page under the Sign Up and Log in buttons.


If you use the developer tools, look at the style:

#site-navbar-container {

positionfixed;

top0!important;

width100%;

z-index9999;

}

Turn off the position:fixed value and you'll see the close button.


One possible way to get around this is to set the z-index on the class .modal.fullscreen.

.modal.fullscreen {

z-index10000;

}

I don't know if that will mess up something somewhere else on your site, but it would make the image overlay appear on top of the menu, and that would allow for the close button to be seen.