Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
0
Jacki Gray 19 hours ago in BLOX CMS 0

We really need the "Do not publish" flag feature on content imported from Field59.


Our workflow is most efficient when we can work in advance on processing content for publication. There are times we have content that imports that should be imported as "Do not publish" because it is purposefully set to publish in the future. Think of it as embargoed content.
Having the ability to import content set to "Do not publish" would allow our staff to properly pass content through our editing workflow without prematurely publishing it.
Thank you,
Jacki Gray
+1
Kevin M. Cox 20 hours ago in BLOX CMS • updated 20 hours ago 0

Ticket # 617487 is already open on this request from our Zen to Flex transition, but posting here in addition per normal feature request protocol.


In Zen, when a staff/admin user leaves a comment on an article, it is indicated as such with a little flag as seen here.







Apparently this functionality wasn't carried over to the Flex templates and we would like to see it brought back. Right now there is nothing other than name recognition to help identify that one of our staff members is participating in a discussion with readers.









Having this identifier goes a long way to establishing that a response could be considered official or is coming from something with authority at the newspapers.


What do y'all think?

0
Rob Weir 21 hours ago in BLOX CMS 0

Hi there -- we're looking to expand what we can offer to sell on our site, to include not just stories and photos but also other branded merchandise. Our sales contact, Carol, suggested SecondStreet for us and they would definitely fit the bill for photo and story reprint sales, but they indicated they're not doing much on the "other merchandise" front right now.


We could use something like Shopify for an online store, but we'd prefer to keep our number of payment processors kind of low if we can. (Among other things, we're in a university environment where we have to get full review from multiple departments with payment modules.)


Thanks in advance!

0
Searching answer
Kevin M. Cox 3 weeks ago in BLOX Total CMS • updated 21 hours ago 9

We send staff photos into TCMS through a "hot folder" that is processed as a Job on the server. We use several properties there to set the section and workflow depending on the folder used.


Is there a way to have TCMS automatically assign an author to an image through one of these functions? I found the following setting put it doesn't appear to work.


  • property_import_author: sets all imported assets to have a specific property. Example 2: property_import_author='jdoe'.


Any help is appreciated.

0
Under review
Nick 2 weeks ago in BLOX CMS • updated by Rich Griffin | Product Manager (Product Manager) 21 hours ago 2

I like to see how many subscribers we have at any given moment. This is especially good at the end of the month. However, I just realized that subscriptions marked as "Disabled" still show up as "Service exists." This doesn't make any sense. If it's disabled it can't exist.


So all this time I've been looking at the number and it's inflated. Now I realize all the disabled subscriptions aren't real and I'm looking at 100 fewer subscribers than what I thought.


And for whatever reason since most of these are CSV service subscriptions that are no longer on the CSV(thus being disabled) I can't give them fake expirations to get them to switch to "Expired."


0
Answered
Kevin M. Cox 11 months ago in BLOX CMS • updated 21 hours ago 10

I’m looking for some examples of nicely done Paywall screens. You know, the one that comes up below the two preview paragraphs when a non-subscriber hits the wall.


We’ve realized that our standard one is pretty boring and we’d like to spice it up.


One example that we like is at the Lufkin Daily News, nice use of colors and logos.


The page you get taken to after clicking “View Offers” is nice as well.


So what about y’all, has anybody else spiced up their Paywall? I’d love to see some examples.


Thanks!

0
Cherry Wolf (Marketing specialist) 22 hours ago • updated 22 hours ago 0

Join us on March 2nd @ 10:30 AM CST

What's new in the Content Exchange

At our March customer webinar, Tim Turner, Content Exchange Program Manager, at TownNews.com, will share lessons learned and best practices to help you get the most from this FREE program. He'll also give a preview for what is coming in 2017.



Topics will include:

  • Tools and best practices to help you reap the benefits of the Content Exchange.
  • Data insights to show you what content is most- and least-effective in building traffic and audience.
  • The latest third-party content partnerships.
  • Client success stories to help you understand what content strategies are working for other sites.
What can the Content Exchange do for you? Join us on March 2nd at 10:30 AM CST to learn more.

+1
Nick 3 weeks ago in BLOX CMS • updated 23 hours ago 4

I'm not sure if it was how our site was set up or what caused it but our page titles don't have any branding. For instance most news sites' page titles would look something like this...


"City crime rate dropped in 2016, but gangs persist | The News"


I tried to just add " | The News" to the "Page Title" field in URL page properties but that adds the text to the "Utility: Page heading" block. I don't want that. I just want it in the page title.


Hopefully this makes sense. Does anyone know how to add text to a page title without it changing text within the page itself?

+2
Under review
Joe Hansen 2 weeks ago in BLOX CMS • updated by Kevin M. Cox 2 days ago 3

I'd like to suggest a feature that would help to alleviate articles appearing multiple times on the same page.


Feature: Add a query rule for "asset must be unique". This would make sure that an asset is shown only once on a given page.


Reason: Due to over-zealous tagging on content, sometimes articles will appear more than once on a page, regardless of rules that are set up. This would ensure that each headline is shown only once on a page.

Possible Implementation: Global array at page initialization holds array of unique asset ids. As assets are added to the page block by block, the asset ids are added to the array. If the query rule is checked, then when the query for that block is made, the global array of used ids is passed along as a "AND id NOT IN (list of used ids)".


1) What problem does this solve?

Solves the issue with a headline being shown in multiple blocks on the same page

2) Why do we need it?

Example case would be a breaking news story. Imagine a news/local section tagged asset flagged as breaking news. It shows in the "breaking" block and in the news/local block. If you want it to appear on the page only once, then you'd have to have a rule on your news/local block to hide any "breaking" flagged items. Rather than to have the reporter remember to remove a breaking news flag from an asset later so that it will automatically show up in the news/local block, having this "only once" option would allow it to be visible only once on the page.

+1
Jay Allred 5 days ago in BLOX CMS 0

It would be helpful if a tab could be added to the "View Subscription" window that opens when an individual subcriber's name is double-clicked.


Purpose would be to allow text entry of customer service notes when actions were taken that are connected to the subscriber that are not necessarily "recorded" in BLOX.


Could act as a very simple integrated CRM that ties right to subscriber account. Could literally begin with just a window where notes could be added.


Example: CSR takes a phone call with a question from customer, solves problem. Notes date, problem, time.


Example: New subscriber. CSR sends thank you card and gift to subscriber.


Example: Subscriber calls multiple times with one problem or another, Diff people answering phone. Allows for info on previous interactions to be universally avail. "I see you called last week..."


+3
Planned
Kevin M. Cox 3 years ago in BLOX CMS • updated by Jay Allred 5 days ago 7
We would like to request the option of having a "Coupon Code" function available for new subscriptions on the website.

We envision being able to link specific codes to specific subscription services (e.g. a code would allow a discount on a 7 day print subscription but not on a weekend only).

To be fully functional, the code should include options to select either: $ off, % off or length of free trial.

This would be a huge tool for our circulation/promotions department and we imagine would be a welcome addition for other newspapers as well.

--> Why we're asking:

To give a little more background I thought it might be helpful to give a specific use case. While we see tons of potential for this feature, there is a specific promotion we're trying to develop in the next month and are having trouble seeing a way to do it with the current system.

We're planning on a new subscription marketing push for our newspaper. We'd like to offer potential subscribers a free trial subscription (either print and/or online) to the paper.

In order to make things as easy as possible we'd like them to be able to sign-up online (create a new BLOX user account) and instantly begin their online trial (get behind the paywall) without having to enter a credit card. At the end of their trial period of course we'll offer to make them a subscriber and collect their payment information.

A "coupon code" function seems like the best way to make this happen but of course we are open to suggestions if we can already pull off something similar with existing tools. For example: Is there a way to link directly to a hidden subscription service?

Please let me know what y'all think.

Thanks
0
Kyle Whitfield 4 months ago in BLOX CMS • updated by Robert 5 days ago 2

Submitted this as a ticket but wondering if this is just me being dense?


Are y'all have luck w/ social embeds showing in FB Instant articles? Facebook has some documentation on how to do it. But I **think** it's something TownNews would have to implement. But maybe I'm wrong?

0
Answered
Bob Rose 2 weeks ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 6 days ago 2

Like the addition of the "teaser" image on article files, but for purposes of training staff and passing meta data on, shouldn't they be consistently named "preview" instead of "teaser?" - or are they serving different functions?

Answer

Thanks Robert and Bob! Yes, Robert's description was accurate. I'll give you two use cases for the Teaser that will illustrate it's purpose:


1. Using a teaser image so that you don't "give away" the mystery of the story or the main story photo. For example, an article like, "The two Hermiones just met and I'm crying" would show and example of two Hermiones from the movie, which would work to draw the user in to find more information. The teaser image does not show on the article though.


On the article itself, the main photo (which is the revealing photo that users clicked through to see) can now be shown. This just a child asset which would show as usual. See this example:



2. The second case where this may be useful is where a media organization has a goal or mandate to have more photos on more articles. They may want to add "stock" images - such as some crime tape to go with a crime story -but because it isn't actually a picture of something important, they don't actually want it to show on the article page itself. That way, you can have a teaser thumbnail, but you don't have to have it on the article page.

0
Answered
hkemp 2 weeks ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 weeks ago 2

Hi there - I would REALLY love to be able to set as "default" some boxes to be automatically checked under Flags and Sections. Being able to have these as defaults would save us SO much time and help with consistency. Would love some help!

Answer

Two quick things:


Lots of people currently do something by creating an example asset, set up the way you want, but with a start date in the future, and a "no publish" turned on. Then, when you want to create a new asset, you simply clone the example and all of the sections, flags, settings, etc. will come with it, and it will be "no publish" by default.


The annoying thing is that if you sort by start date, all of these dummy assets will show up at the top. You could create a saved search to get rid of them though (by filtering by date, or some other marker).


As a side note, we do have a roadmapped item in the queue for later this year to more officially "bless" this behavior. We would likely add a new flag to designate an asset as a "template" or "dummy" and then it would not be available with the standard search (either in the front end or the back end). A special property would allow you to search for these.


Then, when you wanted to create a new article, you'd click new -> template -> then choose from a popup of the existing starter templates.


Anyway, let me know what you think!

+4
Under review
Nick 2 years ago • updated 2 weeks ago 17
We've had several times when reporters are writing stories and they accidentally move the mouse a half an inch too far and click "Cancel" when they meant to click "Save." I know in this tech savvy world they should know to save, but at the same time auto-save exists in other programs and so they're used to the system saving for them. I think an easy fix(I changed it in the in-browser CSS code in about 15 seconds) to this would be to move the "Save" button and the "Cancel" button a few inches apart.

That's the easy way. I think another thing that would help this issue would be to add a "Are you sure you want to cancel?" prompt if the "Cancel" is clicked and the asset hasn't been saved in a while.

I know TownNews is proud of its in-browser asset creation, but I think the majority of the reporters here have been burned too many times and just write in a word processor, then copy and paste it in TCMS.