Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
0
Answered
Cole 2 weeks ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 weeks ago 1

I am trying to set-up a newsletter that I can send out to all of our subscribers. How do I do this? Do I need to purchase some additional service? Is it even possible to do this through TownNews?


Thank you for your help!

Answer

Hi Cole!


I assume you mean an email newsletter?


Yes, we have a product for email newsletters. It is actually really nice - it is nicely integrated with our system so that you use special email-specific blocks to design your own mobile-friendly email newsletter from the ground up. (We also have lots of sample starter newsletters you can copy!)


End users can log into our existing User Dashboard and manager their lists from there.


And, when someone signs up for a user account on the system, it allows them to check off the email newsletters they want at the same time.


Also, there is an integration with our e-Edition product so that when the e-Edition goes up online each day, it can send an email to specific email users letting them know.


For more information, click here:


https://www.townnews365.com/solutions/products/blox-email-reach/article_059ff080-6d09-11e5-bc51-c7fbf63c3c08.html


I will ask your sales rep to contact you to provide more details. Thanks! =)

0
Completed
Cherry Wolf (Marketing specialist) 3 weeks ago in BLOX CMS • updated 2 weeks ago 1

Watch it now! At our June webinar, we showed you how the newly updated Article Designer for BLOX CMS can help you unleash your creativity and boost reader engagement.



New features include:

 

  • Dazzle readers with fresh photo options: parallax, full-width, panorama and more.

  • Set the alignment and width of inline story elements for elegant, magazine-like layouts.

  • Drag-and-drop related content like pull quotes and fact boxes into the body of your stories.

  • Tailor the look of inline story elements with a simple right-click.

0
Planned
Meagen Finnerty 2 weeks ago in BLOX CMS • updated 2 weeks ago 5

The new ability to embed a collection with the mosaic presentation is great, except users can't just expand a picture without going to a separate URL. If the photos simply expanded when clicked, just like the images do at the top of stories, readers wouldn't have to load a new URL or leave their spot in a story.


It's a jolt in the experience when the page moves to a new URL. It forces users to hit "Back" to finish reading the story, and is disruptive as-is. Mimicking the features the photos display at the top of the page would fix this.

Answer

Hi Meagan!


Thanks for this! To be honest, this was my oversight when building the mosaic. When we first created it, the images didn't link anywhere at all. So I just asked that they go through to the image page so I could see them better. But, I should have asked for our image overlay behavior. It is better user experience, it has potential ad spots, and it more consistent. Better all around!


I will put in a change request. Thanks for the feedback!

0
Started

While troubleshooting an issue I noticed that Delete and Undo Deletion actions are not logged in an asset's Revisions panel.


While we can deduce when this occurred, it would be immensely helpful if the system logged the point that an asset was deleted and then un-deleted and by whom. The text could go in the same place as when user's fill out the box to record a note on their save.

+2
Under review
Kyle Whitfield 3 weeks ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 weeks ago 4

So, of course I have a feature request already re: thew new BLOX release, lol.


We love dragging related stories into body text. But we actually prefer an article asset's 'summary' presentation rather than the 'default' presentation for sibling assets. 


Feature request: Ability to designate which presentation you want to be your default.

0
Completed
Chris Ladd 4 weeks ago in BLOX CMS • updated 3 weeks ago 5

Is there any plans on implementing a REST API to return assets as JSON?


It would be really useful for integration with our home-grown systems (Mobile apps, internal APIs, etc) to be able to get a list of all the assets in a section as JSON, then query as asset for all it's data, child assets, etc in a JSON format.


The only way I can see to get data out of the BLOX CMS is via the RSS/ATOM feeds functionality, which is lacking much of the assets data and is no where near as easy to work with as JSON.

Answer

There is a new webservices API available after our next update, which should be out tomorrow. Docs are available by going to your domain and adding /tncms/webservice. (Again, you'll see the new CRUD API after 1.35 is released).

+8
Completed
Craig V 9 months ago in BLOX CMS • updated by Patrick O'Lone (Director of Software Development) 3 weeks ago 6

Is there a way to bring over assets from syndication with importer as "Do Not Publish"?

Answer

We now have the "workflow" option available as a setting on the RSS and YouTube channels. This way, you can set all incoming content to a workflow wish is not set to publish.


More channel types are coming soon.

0
Answered
flgwallb 4 weeks ago in BLOX CMS • updated by Patrick O'Lone (Director of Software Development) 3 weeks ago 1

I have a customer account that keeps getting disabled (at least once per week). And once I unlock it, he says that he still cannot login. I'm hoping that someone might have a solution

Answer

It's probably best to submit a support ticket so a customer service representative can help troubleshoot what might be happening with this account. There are a lot of variables that could cause a user to have issues ranging from browser plugins (like ad blocking), account sharing, or just plain old user error.

+13
Completed
Jason Schaefer 4 years ago in BLOX CMS • updated by Patrick O'Lone (Director of Software Development) 3 weeks ago 16
It could be quite useful for the batch upload feature to be included in the story asset (child assets).

This would enable the copy desk to upload/attach photos to a story at one time instead of batch uploading separately then searching for files.
Answer

This feature was released with our Tuesday update to the CMS.

0
Angela 3 weeks ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 weeks ago 1

Is it in the utility regions under  Bottom of Artilcle?

Mainly want to know how to create a block with recommended articles that will display under an article. What kind of parameters like sections would I set to that block so it would show recommended stories? Or is there a way to automatically set that?


As far as creating author biographies for employees (or in our case freelance writers) would they have to be the one to create the assets within BLOX or is there a way for us to set the author as a different person and create accounts for them?

Answer
Maureen Reinert 3 weeks ago

For the recommended articles, the first question that I have is how are you determining what articles to recommend? If you signed up for the iQ Engage program (https://www.townnews365.com/solutions/products/data_management/iq-engage/article_3d0cdd9c-0ff8-11e7-a92b-e3179d72894c.html), you'll want to use a Card: Grid Behavioral block (https://help.bloxcms.com/knowledge-base/applications/design/blocks/page_customizations/article_549440ba-1325-11e7-bf32-8b5023483ffd.html). I believe you use the Asset query field under Content to determine what articles get shown to the user. And each user will get a set of articles that based on his or her preferences


If you aren't using iQ Engage and you are picking a set group articles to recommend all readers no matter what their preferences are, such as articles flagged Editor's Pick or just the articles from a particular section, then you would use a regular Card: Grid block and set up your query parameters to pull in just the articles with that flag or from that section.


In both of these cases, you would put the block that you make into a utility region. I believe the Bottom of Article region is one that TN suggests for the placement of iQ Engage block, but you could put the block in another region if you really wanted to.


For the author bios, if you are talking about something like this:

you put that text in the author's user account on the Profile tab in the About me area.

You'll also need to make sure that the page customizations for the site or the section that the articles are includes both the byline and the author or just the author depending on what you want. That setting is under Misc and it's called Asset author display. You don't need to create any blocks for this. The author display setting takes care of adding the information automatically. 


Once you have created the freelance writer's account, you can create the asset and pick that person as the author. The freelancer doesn't have to create the article.

0
Aidian 3 weeks ago in BLOX CMS • updated by Maureen Reinert 3 weeks ago 1

Hey all...

Like the title says, is there any way to automatically add a block into a story page?


I've got a funky secondary nav I want to add to a section of our site, and I don't see any easy way to do it.  


I'm honestly thinking the easiest way might be to use javascript to create the elements on each load, which is just absurd...I'm sure there's an easier way that I'm missing.


Thanks Folks

+9
Under review
Graham R. Archer 1 month ago in BLOX CMS • updated by Nick 4 weeks ago 2

Hey folks, I submitted an idea to Town News, and they said I should post it here to see if this development idea would help others, too. Anything else think this would be helpful?


The idea is basically to add a few new controls — either on the section level or on specific photo types — to allow editors to turn off the "buy now" button on all mugs, all crime stories, or other examples like that.


Town News asked me to answer these questions:


What problem(s) does this idea solve? Why do you need this idea implemented? Provide as many problems or use cases as possible.

A: There are dozens of photos used daily on our website that we do not want to sell. Many of these get automated tags that remove the "buy now" button (AP photos, for instance), and that's great. But still a large number of photos get manually tagged with #nosale to keep that button hidden. It would be very helpful to have more specific, targeted and automated ways to blacklist some photos from being sold. For instance, we NEVER want to sell a photo of a criminal who just committed some heinous crime. And a huge number of the mugs we run on our website are handouts that we can't sell, and even the ones that are ours are not any real source of revenue. My proposal would be that we have some ability to turn on/off the "Buy now" button for specific photo types (like all mugs) or sections (so you could turn off sales for all photos attached to stories categorized as crime, for example).

How often would you use this feature?

A: This would be used daily. The automated button removal would impact dozens of stories and several dozen photos each day.

How many people in your organization would use this feature?

A: All online editors would gain from this function, and reporters would no longer have to alert online staff to photos that got missed during the tedious and error-prone manual #nosale application process. Dozens of employees would be impacted.

+2
Planned
Henry M. Lopez 1 month ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 weeks ago 1

I am writing in regard to the Teaser field on the asset editor and asking another field be added — the social teaser. We are currently on Zen and when we move next month to Flex, we will lose one of the best uses of the Teaser. Right now, since Zen isn't completely supported by Teaser, when I add an image to Teaser its image shows up in the OG and Twitter tags for that asset(article). But, it does not show up as the thumbnail preview on the public facing home or index pages and it doesn't show up on the article page. That's fabulous.


Sadly once we move to Flex, the Teaser content, my understanding is, will show on the site's public-facing side on the index and home pages. Boo!


We aggressively use social images created in Adobe Spark to promote content in FB and Twitter. We often use these on stories where we have no art and on stories where we can make it more interesting in social media. But, there aren't really the type of images that make for good on-site thumbnails. 



My usage of these promo images, which have no place on the story page either, really help spur forward user engagement. So, what I'm asking for is another tab called Social Teaser that acts just like Teaser except it isn't used for thumbnails — the social teasers url is passed only for social media. We want these images to come up when people share.




The hierarchy then for OG and Twitter tags would be

Social Teaser

If not, then

Teaser

If not, then

Article image

If not, then

Default image as stored in settings.


I hope you'll consider. This is a concession to the idea that like all platforms, social needs content built for it and that should be supported in the CMS. You can see by the images shared above these look strong in social media, but really don't have a place as a thumbnail. If there's already a way to achieve what I'm asking, please let me know, I didn't see it in documentation. Web editors, please vote up this idea, and if you want to learn more about this technique reach out to me at webeditor@sfnewmexican.com


Thanks for your consideration. 

Henry M. Lopez

Digital Enterprise 


---



+1
Completed
Jacki Gray 4 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 1 month ago 5

We really need the "Do not publish" flag feature on content imported from Field59.


Our workflow is most efficient when we can work in advance on processing content for publication. There are times we have content that imports that should be imported as "Do not publish" because it is purposefully set to publish in the future. Think of it as embargoed content.
Having the ability to import content set to "Do not publish" would allow our staff to properly pass content through our editing workflow without prematurely publishing it.
Thank you,
Jacki Gray
Answer

Thanks for your request! This is scheduled to be released next week.

+1
Under review
bennett 1 month ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 1 month ago 1

When clicking on an asset in search results, it would be extremely helpful if the words used in the search could be highlighted in some fashion. Make the text a different color, bold the text -- anything to help us find the search words quickly. An older system we had did just that.

Answer

Thanks! I've added a feature request for this!