Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
To my knowledge there isn't a way in BLOX to see the revenue made from clickbai...I mean Taboola/Outbrain ads. I think they look unsightly on our website and I'd like to get rid of them, but if they're performing well I can't justify getting rid of them.
I don't receive our bills from TownNews so I never see how much we get per month. Is there a way that certain admin can view the performance of Taboola/Outbrain ads?
If you put in a CRM ticket, our accounting staff can look up that information for you. I did look up one of your recent months, and I'll just say that this program is paying about 65% of your BLOX hosted fees for all of your umbrella sites! So you're doing quite well! (Sorry!)
I would also mention in the ticket that may want to experiment with tweaks to the formula or the design to be more in line with something you're comfortable with. You may be able to tweak the logic slightly to optimize less on revenue (you may make a little less money, but have better ads) before just removing them entirely.
Video has been something that we have never done consistently, or well. It has been a tough culture change for our small newspaper (and I have not done a good job in leading the charge).
I am interested in hearing from those who think they do a good amount of video.
Please list your video page page below, and share how you ramped up your video efforts.
Also, it appears there are two video options in Blox: using a YouTube link or uploading a video file into Blox. With using a YouTube link, it sounds like there is no way to show a preroll ad. However, uploading a video file into Blox DOES show a preroll ad. Is that correct?
I am also interested in hearing about your video workflow. Do you prefer adding videos to YouTube or Blox, and why?
Thanks in advance for any insight!
Don't know if this is the appropriate means for suggesting an improvement, but here goes. There really needs to be a batch edit option within a collection.
I just pulled in a collection through syndication from the Times-Dispatch that included over 100 images of Dale Earnhardt Jr. Since they were not flagged appropriately, the "Buy now" button was appearing on the majority of images. The images all had varied titles and slugs, so my only recourse in flagging them as AP or contributed was to open each file > select the appropriate flag > save and close.
Easy work, but time consuming and unnecessarily repetitive.
This type of situation happens at least a couple of times per week.
Adding a batch edit function to the collections would be an easy fix.
Is there a way to force an asset at the top of front-end search results when specific terms are queried? Ideally a link asset.
We use photo collections throughout the site, but often find them being built with images that are set to Do Not Publish in the status. It would be helpful to see the status along with the other Title and Start Time for each item within the collection. Would anyone else find this helpful?
Is there a way to add content from an article asset in the right rail?
We're opening up our paywall to people referred from Facebook and Twitter. That way they won't hit the paywall and stories won't count toward the paywall. But in testing it it looks like the views are being counted until 0 articles remaining and then it just continues to let future articles be viewed. I thought they would just not count period.
For instance if we have 10 free articles and someone views two from our website and then two more from social media they would then have eight remaining. But it seems to say they have six. Then it continues to deduct views until it reaches 0 at which point it just continues to give them the free views.
And one thing the documentation doesn't really make clear is whether this custom property has to be an EACH page behind the paywall or if it just need to be on our root URL. For instance can I just have it set on / or do I have to set it on /local_news/, /local_sports/, /life/, etc?
We currently use Business Directory Storefronts to serve as standalone mobile optimized websites for some of our advertisers. This has been a great addition to our local small business advertisers and our sales team! However some functionality of the Storefronts makes it difficult for them to truly function as stand alone websites.
Primary Example - By allowing certain child-related assets to be clickable, visitors to these standalone sites are re-directed to our site, to view the asset. For example we posted an article with an image for an advertiser on their Storefront Website under the "Products" tab. When visitors to his site click on the image, they are confusingly re-directed to the image asset on our site. Taking the user off of his/her intended website and making the user experience not very friendly.
We would like the ability to make some assets not-clickable within the Business Directory.
I know the system is set up to restrict photo purchasing through MyCapture to anything with the keyword #nosale. But I'd say about half the time, maybe a little less, the reporters/editors forget to add the keyword. What they almost always add is "Provided" or "Provided photo" in the byline field because typically they're more concerned with making it look good for print.
So if there's a way to do this please let me know. But if not, this would be a really handy feature.
We use the inline note feature to communicate changes and additional information that reporters and editors may need when reading articles (article assets). This tool would be valuable in photo assets captions - where we are checking spelling on names or adding notes about presentation or dragging images inline. Would anyone else find this valuable?
Customer support says that
are additive only in TCMS -- so they will not prompt changes on the asset in CMS.
If a feature is additive only, that needs to be somehow noted in TCMS on each field, so that users know and remember.
Also, why are these fields "additive only" when they're fairly important ones that we need to change in both TCMS and CMS.
I'm not seeing a setting on poll assets that allows the user to set an "end" date for the collection of submissions. Is there a way to do that? For example, I'd like to collect submissions for one week, end submissions, but then still display the results.
I'd like to suggest a feature that would help to alleviate articles appearing multiple times on the same page.
Feature: Add a query rule for "asset must be unique". This would make sure that an asset is shown only once on a given page.
Possible Implementation: Global array at page initialization holds array of unique asset ids. As assets are added to the page block by block, the asset ids are added to the array. If the query rule is checked, then when the query for that block is made, the global array of used ids is passed along as a "AND id NOT IN (list of used ids)".
1) What problem does this solve?
Solves the issue with a headline being shown in multiple blocks on the same page
2) Why do we need it?
Someone just alerted me to the fact that when you click the print icon in a FLEX article the printout includes all of the in-story ads AND any hovering ads. The hovering ads are on every page, usually blocking content.
With Zen when the user clicked the print icon they were taken to a page with "?mode=print" trailing the URL. This mode stripped all of the other elements of the page save for the story and any child assets. It was great.
Here's what FLEX printing looks like...
I will enter this as a bug ticket so we'll fix it. Thanks!
Customer support service by UserEcho