Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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Answered
sansone941 4 years ago in BLOX CMS • updated by Maureen Reinert 2 months ago 7
Answer

Hi Ellen, 


Website is not included for basic info, however, Business Directory listings contain the appropriate website fields. In the example you've added, Abel-Keppy Animal Hospital business listing would need their website field filled out.

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Under review
Christine Masters (Director of Product Management) 3 months ago in BLOX CMS • updated 2 months ago 3

Cherry already posted a reminder about this webinar! Thanks Cherry!


I had a few questions for you community folks...


1. Do you have any specific questions regarding these tools that you'd like me to cover?


Right now I will give an overview of how they work, and then some best practices to create nice looking content.


We will also have Elizabeth Stephens (famous member who frequents this board, in fact) give some sage advice from a journalism / newsroom perspective.


Then I'll show a few examples of what you can do.


2. Speaking of which... if anyone has examples of great uses of the Article Designer tools, or even your favorite parts of what you've seen so far - let me know. I'd love to highlight some customer work in this webinar!

+6
Planned
Nick 9 months ago in BLOX CMS • updated 2 months ago 14

Can we somehow limit ads on short stories? It just looks REALLY bad to break a couple of sentences up like this.


+3
Planned
Mary Shepard 1 year ago • updated by Phil Pracht (Product Manager) 2 months ago 2

Local organizations have contacted us about integrating their calendars with ours. They have been able to accomplish this with other local news sites. This would allow them to post the event to their calendar and it automatically appears in ours. Since most modern calendaring software supports the iCal format (as does Town News), would it be possible to integrate approved calendars? I understand we can currently import iCal, however making this more automated would be beneficial for both us internally and our community contacts.

Answer

Hi Mary, 


We can accept an iCal feed from other sites and feed that into your Calendar. The site hosting the events would need to provide you that feed. Please contact our support team for setup.


Thanks!


Phil 

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Under review
Nick 2 months ago in BLOX CMS • updated by Rich Griffin | Product Manager (Product Manager) 2 months ago 1

I'm setting up a form that will have multiple items available for purchase. BLOX forms don't come with a subtotal page before submitting. You fill out the form and submit it all on the same page. Typically e-commerce is handled by filling out a form and going to another page that shows the subtotal before submitting. Can that be done in BLOX?

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Under review
Jeff Sebestyen 3 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 3

I enjoy the Live E-Editions, but when it comes to magazines, I am often given a single PDF that I then have to extract before uploading it to BLOX.  

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Under review
Aidian 4 months ago in BLOX CMS • updated 2 months ago 13

Like the title says, I'm looking for examples of good design.

We've brought our entertainment and niche magazine publications off Wordpress and into Blox, and I hate, hate, hate the designs.

Does anyone out there have an example of well designed mag/niche/weekly publication sites or sections that are using Flex?

I'm beating my head up against the wall trying to find something that doesn't look like just another section of the newspaper site.


Thanks!

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Answered
Cole 2 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 1

I am trying to set-up a newsletter that I can send out to all of our subscribers. How do I do this? Do I need to purchase some additional service? Is it even possible to do this through TownNews?


Thank you for your help!

Answer

Hi Cole!


I assume you mean an email newsletter?


Yes, we have a product for email newsletters. It is actually really nice - it is nicely integrated with our system so that you use special email-specific blocks to design your own mobile-friendly email newsletter from the ground up. (We also have lots of sample starter newsletters you can copy!)


End users can log into our existing User Dashboard and manager their lists from there.


And, when someone signs up for a user account on the system, it allows them to check off the email newsletters they want at the same time.


Also, there is an integration with our e-Edition product so that when the e-Edition goes up online each day, it can send an email to specific email users letting them know.


For more information, click here:


https://www.townnews365.com/solutions/products/blox-email-reach/article_059ff080-6d09-11e5-bc51-c7fbf63c3c08.html


I will ask your sales rep to contact you to provide more details. Thanks! =)

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Completed
Cherry Wolf (Marketing specialist) 3 months ago in BLOX CMS • updated 2 months ago 1

Watch it now! At our June webinar, we showed you how the newly updated Article Designer for BLOX CMS can help you unleash your creativity and boost reader engagement.



New features include:

 

  • Dazzle readers with fresh photo options: parallax, full-width, panorama and more.

  • Set the alignment and width of inline story elements for elegant, magazine-like layouts.

  • Drag-and-drop related content like pull quotes and fact boxes into the body of your stories.

  • Tailor the look of inline story elements with a simple right-click.

0
Planned
Meagen Finnerty 3 months ago in BLOX CMS • updated 2 months ago 5

The new ability to embed a collection with the mosaic presentation is great, except users can't just expand a picture without going to a separate URL. If the photos simply expanded when clicked, just like the images do at the top of stories, readers wouldn't have to load a new URL or leave their spot in a story.


It's a jolt in the experience when the page moves to a new URL. It forces users to hit "Back" to finish reading the story, and is disruptive as-is. Mimicking the features the photos display at the top of the page would fix this.

Answer

Hi Meagan!


Thanks for this! To be honest, this was my oversight when building the mosaic. When we first created it, the images didn't link anywhere at all. So I just asked that they go through to the image page so I could see them better. But, I should have asked for our image overlay behavior. It is better user experience, it has potential ad spots, and it more consistent. Better all around!


I will put in a change request. Thanks for the feedback!

0
Started
Kevin M. Cox 3 months ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 2 months ago 2

While troubleshooting an issue I noticed that Delete and Undo Deletion actions are not logged in an asset's Revisions panel.


While we can deduce when this occurred, it would be immensely helpful if the system logged the point that an asset was deleted and then un-deleted and by whom. The text could go in the same place as when user's fill out the box to record a note on their save.

+2
Under review
Kyle Whitfield 3 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 months ago 4

So, of course I have a feature request already re: thew new BLOX release, lol.


We love dragging related stories into body text. But we actually prefer an article asset's 'summary' presentation rather than the 'default' presentation for sibling assets. 


Feature request: Ability to designate which presentation you want to be your default.

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Completed
Chris Ladd 3 months ago in BLOX CMS • updated 3 months ago 5

Is there any plans on implementing a REST API to return assets as JSON?


It would be really useful for integration with our home-grown systems (Mobile apps, internal APIs, etc) to be able to get a list of all the assets in a section as JSON, then query as asset for all it's data, child assets, etc in a JSON format.


The only way I can see to get data out of the BLOX CMS is via the RSS/ATOM feeds functionality, which is lacking much of the assets data and is no where near as easy to work with as JSON.

Answer

There is a new webservices API available after our next update, which should be out tomorrow. Docs are available by going to your domain and adding /tncms/webservice. (Again, you'll see the new CRUD API after 1.35 is released).

+8
Completed
Craig V 11 months ago in BLOX CMS • updated by Patrick O'Lone (Director of Software Development) 3 months ago 6

Is there a way to bring over assets from syndication with importer as "Do Not Publish"?

Answer

We now have the "workflow" option available as a setting on the RSS and YouTube channels. This way, you can set all incoming content to a workflow wish is not set to publish.


More channel types are coming soon.

0
Answered
flgwallb 3 months ago in BLOX CMS • updated by Patrick O'Lone (Director of Software Development) 3 months ago 1

I have a customer account that keeps getting disabled (at least once per week). And once I unlock it, he says that he still cannot login. I'm hoping that someone might have a solution

Answer

It's probably best to submit a support ticket so a customer service representative can help troubleshoot what might be happening with this account. There are a lot of variables that could cause a user to have issues ranging from browser plugins (like ad blocking), account sharing, or just plain old user error.