Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

Before/After Photo Slider

Kevin M. Cox 3 months ago in BLOX CMS • updated by Aidian 4 weeks ago 4

Does anybody have a quick/easy solution to get something like JuxtaposeJS working on a Flex site?


EDIT: Looks like I might be able to just embed the code though... (and I admit I posted before even trying but figured if somebody already has a system like this that is TownNews friendly it will save me some time).


Delay in sending newsletters

Kyle Whitfield 4 weeks ago in BLOX CMS 0

Would like to learn more about why there's a 5-10 minute delay in newsletters from the moment you click 'send' to the moment they're delivered to subscribers' inboxes. In breaking news situations, that delay puts us well behind our competition. Anything we can do differently?


Feature request: Setting default section tags by authors

Kyle Whitfield 4 weeks ago in BLOX CMS 0

In breaking news situations, eliminating steps is always a nice thing.

It'd be awesome if BLOX allowed, in users' profiles, to set what section tags their new assets would default to.

For example: I'm Kyle Whitfield. I cover the New Orleans Saints. It'd be great if every asset I created automatically populated new_orleans/sports/saints like it populates my byline and author field.

What problems would this solve? See above

Why do you need this idea? See above

How often would you use this feature? Daily

How many people would this affect in our news org? 100+


Feature request: Ability to set defaults for in-line asset styles

Kyle Whitfield 4 weeks ago in BLOX CMS 0

We love the in-line asset styling options. It'd be awesome if there would be a way to set a default style for those within BLOX. For example, every time we pull a sibling asset into body text it'd be great if the styling options were already set to "presentation: summary."

What problem does this solve? Eliminating an extra, sometimes monotonous step, for reporters and editors.

Why do you need this idea? Save some time.

How often would you use this feature? Daily

How many people would this affect in our news org? 100+


<Body> tag in FLEX?

Nick 1 month ago in BLOX CMS • updated by Robert Dundon 1 month ago 2

Can anyone tell me where to find the <body> tag in FLEX? I need to implement some code right after the body tag and I can't find it anywhere.


Ability to add notes to user profiles

Nick 3 months ago in BLOX CMS • updated by CadillacNews IT 1 month ago 3

If you're like me you get dozens of tech support calls every week. People needing help logging in, subscribing, navigating the website, etc. For a while now I've wanted the ability to add notes to a user's profile.

There are tons of times people call and say they spoke with me last month, last year, yesterday about X, Y and Z and I have no memory of the conversation because of the sheer number of calls I get. So it would be nice to have a place to jot some quick notes, hidden to the user of course. Maybe a date field and a field for text.

It would also help the user's experience that we actually do remember the conversation.

Would anyone else use a feature like this? Is there a BLOX workaround way to do this that doesn't involve a spreadsheet or text document?


Feature Request: Display email vs Login email

Robert 1 month ago in BLOX CMS 0

We have some users who have signed up for BLOX with their personal email address, but have since gone on to be staff (from volunteers) so they then get their own site-branded email.

We are unable to change their email address since the system spits out that they need a static address for login purposes. We could make an entirely new user account, but there's too many articles to change over.

It would be great to be able to add/change the profile "display" email address to be different than the login one, so emails can go to a work address rather than a personal one.


Webinar | Announcing the new and improved BLOX Business Directory

Cherry Wolf (Marketing specialist) 2 months ago in BLOX CMS • updated 1 month ago 1

New features and exciting improvements make it even easier for your site to be a one-stop source for business info in your community. At our November customer webinar, Phil Pracht, product manager for BLOX Business Directory, will show you how to:

  • Easily create enhanced business profiles with the simplified Storefront setup in BLOX CMS.
  • Leverage your business directory to power Local Niche Guides for new advertising possibilities.
  • Save time and money with new automated enhancements for simplified directory updates.
  • Take advantage of TownNews.com’s new partnership with Guarantee Digital for complete fulfillment packages.
  • . . . and much more!

Ready to see the new and improved BLOX Business Directory?


Can the sticky ad be displayed on all pages?

Nick 1 month ago in BLOX CMS 0

I've tested the new sticky ad on an asset and it works great. But we'd like the position on ALL pages. Is this in the works? And can they be stackable?


Feature request: "Wikipedia" style revision history

Robert 5 months ago in BLOX CMS • updated by Kevin M. Cox 1 month ago 2

1) Wikipedia-style revisions would allow users to see the actual changes made between two versions of the same asset. Text would be highlighted that was deleted, added or changed, with an area for specific notes (if needed) for why the changes happened. User information could be seen when hovering over the changes to see who actually did the edit.

2) It's difficult to see currently what the actual changes or revisions have been made to an asset.

3) This feature would be used all the time by every staff member. Allows us to keep track of every change and why the change was made. Would especially be useful on long-form articles where what was changed or changes that need to be highlighted were missed.

4) All users would benefit from this feature. Our head editors and copyrighters would benefit most from it.

You can clearly see the previous asset text on the left, and the right is the current (or latest selected) with the changes that were made to the asset. It could be even further clarified by highlighting with different colours.

Red = delete

Green = added

Orange = changes (ie: spelling)

Currently, if a staff member who did the edits is not around, we have to open up several of the previous revisons and compare them. By having the changes in one window and side-by-side, it's easier to see past changes and plan for future ones.


Registered users / subscription - hitting paywall even though all settings show user should be allowed through

Jay Allred 2 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 1 month ago 5

I have a reader who - despite being a registered user and having been logged in on her phone, continues to hit our paywall, even though there is no reason she should be doing so. 

We have tried to duplicate the issue on multiple devices and cannot do so. 

I know that the paywall operates using cookies.Can anyone think of what might be happening in this isolated case? Phone is an iPhone6. 


I assume that when she hits the paywall, she can log in and see content. But, each time she comes back, she has to log in again?

If so:

- It is unlikely to be a "remember me" issue since your site has "force enabled for all user" for the "remember me" setting.

- It is very likely she is in private browsing mode. In this situation the browser doesn't store cookies so it will not remember you between settings. (We see this complaint especially from iPhone users.)



If she can't log in at all, then:

- There is probably something wrong with her account or her subscription purchase. Our Customer Support staff can help troubleshoot the issue.

Let me know if this helps! =)



Subscription Coupon Code

Kevin M. Cox 3 years ago in BLOX CMS • updated by Rich Griffin | Product Manager (Product Manager) 1 month ago 13
We would like to request the option of having a "Coupon Code" function available for new subscriptions on the website.

We envision being able to link specific codes to specific subscription services (e.g. a code would allow a discount on a 7 day print subscription but not on a weekend only).

To be fully functional, the code should include options to select either: $ off, % off or length of free trial.

This would be a huge tool for our circulation/promotions department and we imagine would be a welcome addition for other newspapers as well.

--> Why we're asking:

To give a little more background I thought it might be helpful to give a specific use case. While we see tons of potential for this feature, there is a specific promotion we're trying to develop in the next month and are having trouble seeing a way to do it with the current system.

We're planning on a new subscription marketing push for our newspaper. We'd like to offer potential subscribers a free trial subscription (either print and/or online) to the paper.

In order to make things as easy as possible we'd like them to be able to sign-up online (create a new BLOX user account) and instantly begin their online trial (get behind the paywall) without having to enter a credit card. At the end of their trial period of course we'll offer to make them a subscriber and collect their payment information.

A "coupon code" function seems like the best way to make this happen but of course we are open to suggestions if we can already pull off something similar with existing tools. For example: Is there a way to link directly to a hidden subscription service?

Please let me know what y'all think.

Under review

Reporter profiles on print and web

jjessee 2 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 5

In some of our sites, the bylines and taglines for authors differ between the print version and the web version. For example, the print byline in TCMS might by "BY JON DOE / Community News" but the desired byline for the web could be "By Jon Doe of the Community News staff."

Taglines are frequently even more different. A print tagline might be "Contact Jon Doe at jdoe@communitynews.com" while the web tagline might be "Jon Doe may be reached at jdoe@communitynews.com or 800-293-9576. Follow him @jondoe."

Those are simplistic examples. Some of our actual cases are even more different. Our desire would be to have the author field -- which would be the same in both TCMS and BLOX be the key for allowing these to automatically be different in the two channels, even though TCMS would carry the print version over to BLOX.

The idea would be that when an asset arrived in BLOX, the author field (if populated) would automatically place information from the "content" portion of the BLOX user profile into the byline and tagline fields, replacing what came over from TCMS.

This would occur on every bylined, staff-written story in our largest newspaper every day. The time saved would be measured in man hours every day. There's no reason that this work should have to be done manually.


Quick cropping tool for 4:3 and 16:9 for FLEX

Nick 2 years ago in BLOX CMS • updated by Marshall Hopkins 2 months ago 16

With FLEX's reliance on 4:3 and 16:9 cropping it would seem that many photos will end up cropping off the subject in order to adhere to the ratio. And most sites surely have some blocks that pull an asset in 16:9 and others that pull the same asset in 4:3. I propose a quick-crop tool that allows users to select crops for both ratios without the user having to work out the math or upload a previously cropped photo.

I'm thinking something like the image below that would allow users to select the ratio in a dropdown box and blocks would pull the appropriate ratio.

Would anyone else with FLEX use that?


Feature request: Search by geolocation tag

Erica Smith 2 years ago in BLOX CMS • updated by Marshall Hopkins 2 months ago 5

We use geolocation tags with assets to identify and display content by city. Without a search query by geolocation tag, I'm limited to what I can display to one page — I can't send users farther into our archives for more content about and related to the geolocation he or she is interested in. So, similar to asset type, keyword tag or offset queries, I'm looking for a geolocation tag query.

If anyone else is looking for the same feature, a vote helps get it done or at least added to a to-do list.


Hi Erica!

We do have a few search options related to geo tags. We have a block query rule in the Block Editor, so you can build blocks based on geo tags.

Since you mentioned offset parameters though, I suspect you mean search parameters in the front-end search. The good news is, we have this too! The parameter is simply "g."

For example:


Will search for the geo tag united_states/iowa

Note that geo tags are hierarchical, and you need to include the whole hierarchy in the search. So in my example above, I have a tag called united_states, and then INSIDE that, another tag called iowa. So, in order to search for iowa geo tags, I also have to include the path for united_states.