Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
Cherry Wolf (Marketing specialist) 4 weeks ago • updated 3 weeks ago 2

Join us on August 3rd @ 10:30 AM CDT

At our August customer webinar, we’ll take a deep dive into the numbers that are influencing the news industry today, and explore the concrete ways our solutions can help you thrive in an evolving marketplace.

Here are just a few of the topics we’ll cover:

  • How many visitors block your ads? How should you respond?

  • More than half of web traffic is mobile . . . What BLOX CMS features can help you serve up a great multi-screen user experience?

  • How can you use audience targeting to boost revenue from both drive-by and loyal users?

  • Which social media platform delivers the most traffic? Are you optimized for social?

  • How can our new collection types—we offer more than a dozen—help you create compelling multimedia content?

  • . . . and much, much more!

Join us on August 3rd at 10:30 AM CDT to learn more.

Want to take in the webinar on your own time? Register now and we’ll send you a link to the webinar recording once it’s ready.

Mark Poss 3 weeks ago 0

Has anyone partnered with a third party to create an elegant interface for customers to purchase print or digital subscriptions that would also handle the ez pay recurring payments.  Was thinking about something that would dump a file daily to my archaic circ system that does a fine job of handling my mailed papers but doesn't handle the e-commerce piece.

Erica Smith 2 years ago • updated 3 weeks ago 10

The TCMS "trim for print" feature is nice for stories that need to lose an inch or two for print, but can run in-full online. But the opposite would be nice, too.

This would alleviate some problems, starting with pesky date issues. If print wants to run "today," they could, while online the date would remain "Wednesday" or "Feb. 17" or whatever style was desired. ("Today" in print is often not "today" online — the publication date online is generally a day earlier.)

This also would help when trims made for print cut parts of sentences or paragraphs. It's easy to lose or move the first reference to a person or place when trimming content for print. This feature would allow the complete sentence or paragraph to stay online, and a print-only version of the sentence or paragraph to be written for print.

Richard 4 weeks ago 0

Hey, folks — does anyone do webcasts or other sort of livestream via their website?

Mary Shepard 1 year ago • updated by Phil Pracht (Product Manager) 2 months ago 2

Local organizations have contacted us about integrating their calendars with ours. They have been able to accomplish this with other local news sites. This would allow them to post the event to their calendar and it automatically appears in ours. Since most modern calendaring software supports the iCal format (as does Town News), would it be possible to integrate approved calendars? I understand we can currently import iCal, however making this more automated would be beneficial for both us internally and our community contacts.


Hi Mary, 

We can accept an iCal feed from other sites and feed that into your Calendar. The site hosting the events would need to provide you that feed. Please contact our support team for setup.



Under review
Caleb Peronnet 3 months ago • updated by Christine Masters (Director of Product Management) 3 months ago 1

Hey there!

We recently launched our website in February, and while it's still relatively simple in design, we're always working on integrating new technology in order to stay ahead of our competition; however, two of the integrations I'm still having problems with are Apple News and Google Play Newsstand. 

I have searched the Town News help database and forums for guidance, yet I consistently come up short.

While in theory I could publish an RSS feed (which is another problem in itself) to Apple News, I have heard mixed results of success unless you're publishing in ANF — the format Apple is essentially requiring for any sort of success. When it comes to Newsstand, I simply don't know where to begin on the BLOX end for integration.

Could someone please clarify as to the status of these full integrations. Have they actually been released but not updated in the help guide, still in development, or scrapped entirely?


Hi Caleb!

I'm sorry you were having difficulty with the documentation. This was up there before, but I'm not sure if it was removed, or what. I will alert our documentation team. =)

But, I can give you some updates / instructions to try to help you out in the meantime.

For Google Newsstand, we do indeed have a special feed for that. It is essentially just an RSS feed with an additional altf=google_newsstand parameter. Like this:


As for Apple News, we have been working with some beta customers on a test implementation of this, to try to learn about the format and all the caveats (there are many thus far). We are still planning on doing a native integration this year, but it got shuffled around a few times and we have been delayed. It is still on our roadmap though!

I hope this helps! Thanks!

Under review
Christine Masters (Director of Product Management) 4 months ago • updated by Elizabeth Stephens 4 months ago 3

In another community topic, Craig from Calkins was discussing adding a "Fact Box" on articles to show transparency about how the article was written.

I would actually love to talk to you guys about this more. What can TownNews.com do, as your CMS, to help you establish greater trust with your readers?

We've actually been in discussions with Google on ways to employ Fact Check schema in our articles, using ClaimReview and Fact Check data. I think this would be like a Related Content item, but would have some little fields along with it, such as the claim that was made, the "rating" of the claim (true/false on a scale), and the source that was used to verify/debunk the claim. These would be separate Content items, so you could multiples per article, and could even drag them inline next to the claim being made.

As part of that, I'm also looking at ways for news orgs to be more transparent in reporting...

Some ideas that were being discussed:

  • Headline labels to differentiate opinion, satire, commentary, etc. (To avoid confusion that this item may not be news)
  • Publication information - date posted, edits, updates, maybe revisions
  • Location of reporter
  • Sources / citations / references
  • Questions from users in response to the article
  • Conflicts of interest and other declarations
  • Updates (Related Content item)
  • Corrections (Related Content item)

And then I like Craig's additions of:

  • researched by ___
  • edited by ___
  • interviews conducted

Also maybe:

  • fact checked by ___

Maybe there would be a way to differentiate stories that had this information versus other stories? Like, there would be an icon next to the headline... ?

Also, should this be fielded data to help each newsroom remember to write each thing? It could even be like a wizard for the reporter to fill out... Or should it be just a free-form box where you type stuff in?

What do you guys think? Would you use this? Is there even time for this in resource-strapped newsrooms?

Cherry Wolf (Marketing specialist) 4 months ago • updated 4 months ago 1

At our May 2017 customer webinar, we showed you how the latest changes to BLOX Live e-Editions can help you make your multimedia print replica more lucrative and engaging than ever. We also discussed how you can use BLOX Total CMS to simplify creation and segmentation of your Live e-Edition.

Topics included:

  • Boosting revenue with new Live e-Editions ad positions.
  • Affordable long-term archiving of your Live e-Editions.
  • Painless e-Edition creation with BLOX Total CMS.

Watch it today!

Under review
Dave Ellis 4 months ago • updated 4 months ago 4

Don't know if this is the appropriate means for suggesting an improvement, but here goes. There really needs to be a batch edit option within a collection.

I just pulled in a collection through syndication from the Times-Dispatch that included over 100 images of Dale Earnhardt Jr. Since they were not flagged appropriately, the "Buy now" button was appearing on the majority of images. The images all had varied titles and slugs, so my only recourse in flagging them as AP or contributed was to open each file > select the appropriate flag > save and close.

Easy work, but time consuming and unnecessarily repetitive.

This type of situation happens at least a couple of times per week.

Adding a batch edit function to the collections would be an easy fix.

Under review
Sarah McCraley 4 months ago • updated by Christine Masters (Director of Product Management) 4 months ago 2

We use photo collections throughout the site, but often find them being built with images that are set to Do Not Publish in the status. It would be helpful to see the status along with the other Title and Start Time for each item within the collection. Would anyone else find this helpful?

internet 5 months ago • updated 5 months ago 4
Cherry Wolf (Marketing specialist) 5 months ago • updated 5 months ago 1
Join us on April 6th @ 10:30 AM

Webinar | Introducing TownNews.com iQ Engage

Looking for an easy way to boost pageviews, time on site and ad revenue while slashing bounce rates? At our April customer webinar, Tim Turner, program manager at TownNews.com, will introduce iQ Engage--our all-new, BLOX CMS-integrated, user engagement engine.

You'll learn how iQ Engage harnesses the power of audience browsing data to present users with content that meets their specific interests--increasing engagement from both drive-by and returning visitors.

Topics will include:

  • How behavioral content recommendations can help make your site stickier.
  • How to use audience segments to create dynamic experiences that drive user engagement.
  • How to get started with iQ Engage!

Join us on April 6th @ 10:30 AM

Anna 5 months ago • updated by Michael Becker 5 months ago 4

Our publications recently switched to Flex. With the switch, photos in mugshot no longer appear as small images to the left at the top of the story. Instead, they are really large photos all the way at the bottom, which is not ideal for mugshots. Are there any efforts to change this?

Cherry Wolf (Marketing specialist) 6 months ago • updated 6 months ago 1

Join us on March 2nd @ 10:30 AM CST

What's new in the Content Exchange

At our March customer webinar, Tim Turner, Content Exchange Program Manager, at TownNews.com, will share lessons learned and best practices to help you get the most from this FREE program. He'll also give a preview for what is coming in 2017.

Topics will include:

  • Tools and best practices to help you reap the benefits of the Content Exchange.
  • Data insights to show you what content is most- and least-effective in building traffic and audience.
  • The latest third-party content partnerships.
  • Client success stories to help you understand what content strategies are working for other sites.
What can the Content Exchange do for you? Join us on March 2nd at 10:30 AM CST to learn more.