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Answered
Elizabeth Stephens 1 year ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 1 year ago 4

We were trying to get our hi-res images uploaded when we do bulk uploads. But when you save the asset, it downsizes it for web. Is the only way to get a hi res image to upload it on the other tab? Or is there a setting I can turn on?



Answer

Answer

Hi Elizabeth


As Patrick mentioned, in order for the hi-res image to be captured you'll need to set a hi-res threshold in application settings. If you run into any trouble please feel free to reach out to Customer Support at 800-293-9576.



Under review

Did you try setting the hi-resolution threshold dimensions in the editorial settings? The primary image that is uploaded will be automatically added as a hi-resolution image if it exceeds this threshold in addition to a scaled down version being saved.

Answer

Hi Elizabeth


As Patrick mentioned, in order for the hi-res image to be captured you'll need to set a hi-res threshold in application settings. If you run into any trouble please feel free to reach out to Customer Support at 800-293-9576.