0
Answered
Jay Allred 2 weeks ago in BLOX CMS • updated by Paul Crawford 2 days ago 3

I have a reader who - despite being a registered user and having been logged in on her phone, continues to hit our paywall, even though there is no reason she should be doing so. 


We have tried to duplicate the issue on multiple devices and cannot do so. 


I know that the paywall operates using cookies.Can anyone think of what might be happening in this isolated case? Phone is an iPhone6. 

Answer

+1
Answer
Answered

I assume that when she hits the paywall, she can log in and see content. But, each time she comes back, she has to log in again?


If so:


- It is unlikely to be a "remember me" issue since your site has "force enabled for all user" for the "remember me" setting.


- It is very likely she is in private browsing mode. In this situation the browser doesn't store cookies so it will not remember you between settings. (We see this complaint especially from iPhone users.)


https://support.apple.com/en-us/HT203036


https://help.bloxcms.com/knowledge-base/applications/community/subscription/misc/article_cfd7d142-2be6-11e5-802b-97eec97f5d12.html


If she can't log in at all, then:


- There is probably something wrong with her account or her subscription purchase. Our Customer Support staff can help troubleshoot the issue.


Let me know if this helps! =)


Christine

GOOD, I'M SATISFIED
Satisfaction mark by Jay Allred 2 weeks ago
+1
Answer
Answered

I assume that when she hits the paywall, she can log in and see content. But, each time she comes back, she has to log in again?


If so:


- It is unlikely to be a "remember me" issue since your site has "force enabled for all user" for the "remember me" setting.


- It is very likely she is in private browsing mode. In this situation the browser doesn't store cookies so it will not remember you between settings. (We see this complaint especially from iPhone users.)


https://support.apple.com/en-us/HT203036


https://help.bloxcms.com/knowledge-base/applications/community/subscription/misc/article_cfd7d142-2be6-11e5-802b-97eec97f5d12.html


If she can't log in at all, then:


- There is probably something wrong with her account or her subscription purchase. Our Customer Support staff can help troubleshoot the issue.


Let me know if this helps! =)


Christine

I am checking on the private browsing part. The problem is weird and since I cannot recreate it on my iPhone, I bet you are right. 


I'll advise.

This private browsing issue has been a problem since Noah built his first canoe and mused about a little shower coming.  Can you not detect privacy settings and notify a user that his settings will cause an issue?  If you can't set a cookie, then an error is generated. That error should be able to be detected and a user informed.

Everything we can do to lower user frustration is important.  This is just another little thing that can affect churn.