Registered users / subscription - hitting paywall even though all settings show user should be allowed through
I have a reader who - despite being a registered user and having been logged in on her phone, continues to hit our paywall, even though there is no reason she should be doing so.
We have tried to duplicate the issue on multiple devices and cannot do so.
I know that the paywall operates using cookies.Can anyone think of what might be happening in this isolated case? Phone is an iPhone6.
Customer support service by UserEcho