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Answered
flgwallb 5 months ago in BLOX CMS • updated by Patrick O'Lone (Director of Software Development) 5 months ago 1

I have a customer account that keeps getting disabled (at least once per week). And once I unlock it, he says that he still cannot login. I'm hoping that someone might have a solution

Answer

Answer
Answered

It's probably best to submit a support ticket so a customer service representative can help troubleshoot what might be happening with this account. There are a lot of variables that could cause a user to have issues ranging from browser plugins (like ad blocking), account sharing, or just plain old user error.

Answer
Answered

It's probably best to submit a support ticket so a customer service representative can help troubleshoot what might be happening with this account. There are a lot of variables that could cause a user to have issues ranging from browser plugins (like ad blocking), account sharing, or just plain old user error.