Welcome to the BLOX Digital (formerly TownNews) customer community! Connect with other BLOX Digital customers—and with us—to suggest features, share best practices and ask questions.

Though BLOX Digital representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.


Slug gets overwritten well after a story is syndicated

Lindy Ritz 2 days ago in BLOX CMS 0

We are noticing that after we syndicate a story between our market sites (and we update the slug on our side for our own search queries) - the slug will revert to its original format at some point along the way.

If a syndicated article gets updated from its home site, should the slug also syndicate again if its updated? Or is there a way to disable that?


Form Product - Is there a way to either hide price or set price to "0" or "Free"

Matthew 1 week ago in BLOX CMS 0

Using product - Is there a way to either hide the price or set the price to "0" or "Free"?


Form submission feature request

Lindy Ritz 2 weeks ago in BLOX CMS 0

When a reader submits a form with a photo attached, is there no way to automatically 'send' that file into BLOX, rather than have to download it and re-upload it? Its always seemed like an extra step.


GA4 and Apps

Elizabeth Stephens 2 weeks ago in BLOX CMS 0

I'm trying to figure out the best setup for GA4 for our television station that has multiple apps — Now app (ios, Android), OTT (all platforms), weather app (ios, Android). The NOW and OTT apps were set up in Firebase connected to legacy GA. I want to add the apps as data streams under one GA4 property, but I'm unsure if I still need the Firebase component or if it can be done in Google Tag Manager or another way.


Anyone with experience embedding tableau data/displays?

D Sackett 3 weeks ago in BLOX CMS updated 2 weeks ago 1

Does anyone have any experience embedding interactive graphics from Tableau? We tried using an embed code in ah HTML asset, but the asset freezes and will not save. Is this something that has to have a design block set up?


why are my future pages going up on our E-edition

scott poteet 4 weeks ago updated by Joe Hansen (Product manager) 3 weeks ago 1

Please submit a support ticket so that we can address this issue for you.

Joe Hansen

Director of Solutions Support

Blox Digital


html block wont work with javascript

eveningpostdev 3 weeks ago in BLOX CMS updated by Joe Hansen (Product manager) 3 weeks ago 3

Hello, I am currently trying to add Javascript to change the html text of the block. For some reason the block does not want to accept/recognize the Javascript. Is there a reason for this? should a feature be turned on? Do I need to structure the Javascript in a unique way?



Yes, HTML blocks support javascript, no changes needed. anything like this will work. If you continue to have issues, please open a support ticket and one of our support engineers can look at what you are trying to do.

<h1 id='test'>Test</h1>


let testTarget = document.getElementById('test');

testTarget.innerHTML = "New Test";


*note script tags changed so they can be shown in this editor.

Joe Hansen

Director of Solutions Support

Blox Digital


Wishlist: More customizale forms

W. Rags. 5 years ago in BLOX CMS updated by wade 4 weeks ago 1

Currently all our forms look the same.  Text block at the top, one to 4 pages of fill in the blanks, then submit.  IT would be nice to be able to add HTML, Text, images, etc to the form, as well as having thte ability to have some custom CSS set up to allow for different styles for the forms.  Rounded corners, differing borders (fieldsets), background images, example images, etc all come to mind right away.

As basic as the forms are, they look HORRID in this modern day and age of the internet.  They look like HTML3 level forms, even though you offer HTML5 input items.

We want to be able to customize as much as possible with CSS, as well as have VARIABLES in the Submission and Custom Variable areas.  Something like $DATE, $REFERRER, $LOGINID, etc.  These would be server-side supplied, not something passed to the server to be processed, and would be only available on the last page of any form, at time of final submission. 


If we could drag and drop images from "Child Assets" to the "Teaser" section just like you can with the "Body Copy" section, it would help with workflow.

ryan herzog 1 month ago updated by Lindy Ritz 1 month ago 1

In fact, if you could do that with all relevant tabs, that would be nice. For my workflow, I need to add teaser photos and 9 time out of 10 that's the first child asset attached to the article. I know Social media and the website may automatically add the child asset on the website without needing a teaser, but it's best practice to do it anyway to avoid those awkward automatic crops the system sometimes does. As of now, I need to go into the child asset, copy the slug and then go to the teaser section where I have to "Copy from another asset," paste the slug and select it that way. This would really cut down on clicks if I could just simply drag and drop/


Facebook comment plugin

Dave Von 4 years ago in BLOX CMS updated by tr tez 1 month ago 13

In the event that anybody else runs into this problem, we identified an issue a few weeks ago where the Facebook comment plugin on our website, GazetteXtra, developed a bug that prevents users of iOS mobile devices from posting comments.

I filed a ticket with Facebook development and was told they have no plans to fix this bug. There is at least one other Town News site, stltoday.com, who identified the same issue as us.

We're going to look at other options for commenting on articles.



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Watch it now: From a new name and look to an entirely new mobile app experience, big changes are happening at BLOX Digital (formerly TownNews)! Join Erik Tasaka, applications product director, as he dives into why you should upgrade to BLOX Mobile NX—our fully redesigned mobile news app—today. He’ll highlight what’s new, show how you can deploy these features to grow revenue and boost user engagement, and tell you how to get started.

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Improving site speed

Carl Appen 2 months ago in BLOX CMS 0

Hey folks! Does anyone have tips on improving your BLOX site's load speed? We just get crushed in our Google Search Console report for core web vitals. I did look for previous threads on this topic but the last one was 7 years ago. Safe to say things have probably changed since then. 


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YieldUp by TownNews is the fully managed programmatic solution for local media that delivers guaranteed CPMs, optimal sell-through, and ultra-fast payment. At this customer webinar, Anthony Humes, yield manager for TownNews, and Ryan Tornquist, director of new revenue programs, answered our most common questions and shared how YieldUp is already working for our partners.

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Under review

Faster way to get a teaser image

Lindy Ritz 1 year ago in BLOX Total CMS updated 2 months ago 7

We use teaser images now SO often now - esp. with the new template - that it might be nice to have a shortcut button to apply an image you are using as a Child asset as the teaser, without having to do double the work. How possible would that be?


I want to focus a different image in a web story versus the print version, but I find that your system takes the top image used in the print version for the web. How do I change that?

Frank Zufall 2 months ago 0

I want to focus a different image in a web story versus the print version, but I find that your system takes the top image used in the print version for the web. How do I change that?