Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

+1

Feature request: Ability to have separate SEO-only headline

Beth OMalley 20 hours ago in BLOX Total CMS 0

It would be great to have an SEO headline field so we could customize headlines for search optimization.

0

Customize Form Appearance

Kara Johnson 2 days ago in BLOX CMS • updated by Joe Hansen (Product manager) 2 days ago 1

What I thought is a simple change but I can't find anything related- I'm looking to remove the drop shadow on my form headers. I saw other TownNews customers sites without a drop shadow and wanted to do the same. On here is a picture of a current form for us with the drop shadow. Thank you!

0
Under review

Trouble setting up Notifier

Robert Armstrong 2 months ago in BLOX CMS • updated by Doug Green (Product Manager) 6 days ago 17

I followed the instructions listed here to set up Firebase and connect it to BLOX. But when I send the test push notification, nothing happens. The error in the log says "The caller does not have permission."

I deleted my keys and redid everything from the start, and same thing. Don't know where I should look or what I need to do to get it to work. Anyone have a similar problem, or any ideas on how to fix it?

+1
Planned

Feature Request: Notifier - Inclusion rule: author

Ian McPhee 2 weeks ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 1 week ago 3

I got Firebase / Notifier all set up this morning but was disappointed when I got to this window and saw that I couldn't set notifications to be sent based on Author. I don't love the "Follow Notifications" feature, so my plan was to set up each Author as a Topic in Notifier and encourage folks to follow writers that way instead. For now I'm going to use includes: Keyword and have my writers keyword their articles with "#theirname" but I would love to not have to do that. 

Anyone else think this would be useful? I'm submitting a ticket as well.

Answer

This is on our roadmap for Notifier!

0
Completed

Login session cookies that work after a browser has closed

Amanda 1 week ago in BLOX CMS • updated by Joe Hansen (Product manager) 1 week ago 1

We've had several users complain that they have to keep logging back in to our website to view more articles. The login session cookies for our website last as long as the browser is open but I was wondering if we could get an option to have a login session cookie that lasts for a couple of days or even hours after a user logs in. I know a lot of websites have this capability and I think it would help with our user interface.

Answer

Amanda, this does already exist. You'll need to enable the "remember me" feature for login. I'd recommend setting it to "disabled at users option" which means by default it will be on. Check out the docs here: https://help.bloxcms.com/knowledge-base/applications/settings/users/workspace/article_a8b8751e-2bf3-11e5-a626-df030e819425.html

+2
Under review

Feature Request: "Featured" Comments (Comment ID)

Ian McPhee 1 week ago in BLOX CMS • updated by Kevin M. Cox 1 week ago 4

I've submitted a ticket about this but would like to see how many other would find this useful.


We would like the ability to "feature" a comment on pages other than articles. With the increased focus industry-wide on a more engaged journalistic approach, this is something I think all TN customers would find useful. For us, the reader has become much more involved in every step of our writing process. We want to combat the recent "don't-read-the-comments" mantra that has become so commonplace.

Ideally, there would be a block that can pull in or pin Comments just like blocks can with Assets. This would allow us to have various blocks that show the latest comments in every section on the homepage, or every comment in a given section, for example.

I thought this might also be possible somehow by embedding the comment as a "widget". I played around with Google Console and was able to pull the html for a comment and paste that into an html block to pull it in, which obviously isn't ideal for several reasons (if the user edited their comment, that wouldn't be reflected, for example). But I didn't see anything like a "comment id" in the code, or in the Comments feature in general anywhere, which is how I would assume this would be done.

Has anyone done something similar or want to do this as well but can't figure out a way?

+4
Under review

Feature Request: Auto-populating Collections

Kevin M. Cox 1 year ago in BLOX Total CMS • updated by Andrew Link 1 week ago 6

Here is what I want and why I want it:


I'd love the ability to create a Collection asset and then define a slug template that would automatically assign any specified asset type matching that pattern to the Collection as a child.


For example: 


Create a Collection, set the Start Time, Sections, Workflow, etc. Then define the following for matching:
Type: Image
Slug: 180518-new-shooting*
(The asterisk being a wildcard just like in slug search.)


The system would run a search on the slug either constantly or every five minutes or something and then automatically add the matches into the collection.


180518-new-shooting-01-KMC
180518-new-shooting-37-JR
180518-new-shooting-15-SV
180518-new-shooting-4-KW
etc.


Or maybe even options for keywords instead of slugs:
Type: Image
Keyword: #sfhsshooting


Two scenarios where this would save a ton of time:


1. We had a mass shooting today and it would have been a huge help for photographers to FTP their images into TotalCMS and not even need to open the browser and login to BLOX. Just upload the photos and know they'll be added into the existing live photo gallery within a few minutes. (Transmitting images via FTP directly from Photo Mechanic is hands-down the fastest way to get photos into TCMS.)


2. It would save a bunch of time when covering sports to setup the Collection ahead of time and then let it auto-populate as photos are sent during the game. During the World Series last year I was able to send photos during the games but usually didn't have time to get into BLOX until afterwards. So while my photos where in TCMS, they weren't online for any readers to see.


A feature like this would help level the playing field for small publications that don't have dedicated web staff sitting in the office to build galleries.

+5
Completed

Feature request: Add batch editing of assets within a collection

Dave Ellis 2 years ago • updated by Christine Masters (Director of Product Management) 2 weeks ago 5

Don't know if this is the appropriate means for suggesting an improvement, but here goes. There really needs to be a batch edit option within a collection.

I just pulled in a collection through syndication from the Times-Dispatch that included over 100 images of Dale Earnhardt Jr. Since they were not flagged appropriately, the "Buy now" button was appearing on the majority of images. The images all had varied titles and slugs, so my only recourse in flagging them as AP or contributed was to open each file > select the appropriate flag > save and close.

Easy work, but time consuming and unnecessarily repetitive.

This type of situation happens at least a couple of times per week.

Adding a batch edit function to the collections would be an easy fix.

+16
Planned

Allow users to register while creating a new subscription

Rob Weir 2 years ago in BLOX CMS • updated by Mike Stickler 2 weeks ago 16

Hi there -- our newsroom has been frustrated for awhile with the logic in the subscription module that requires users to register for the newspaper's website before buying a subscription. It's creating a bit of friction when e.g. we want to give out a complimentary subscription to an advertiser or other user, and is also a difficult workflow for some of our users if they don't get a confirmation email for registration. 


I understand the logic of registration being different from subscription status; and I also understand the internal logic of someone needing a registration before they buy a subscription. However, I'm wondering if the subscription page could be streamlined, either to allow people to register while buying a subscription or to create a user registration record as part of a new subscription (that is, prompt for a username when purchasing a subscription). 


Thoughts on that? 

+2
Planned

Limiting subscriptions by zip code

Rob Weir 1 year ago in BLOX CMS • updated by Mike Stickler 2 weeks ago 2

Hi all, 


We currently sell print and digital subscriptions online, and are considering doing print only, but there doesn't seem to be a way inside the Blox circulation system to limit print subscription offers by zip code (like most papers, we only deliver to a certain amount of zip codes and have mail subscriptions outside our circulation area). Our older online circulation system limited the print offer by zip code. 


Has anyone run into this, and if so, is there a solution for it? 


thanks, Rob 

Answer

Hi Rob,


We have a feature request in to add this to our paywall software. I don't have a timeline for it as of yet, but there is a workaround in the interim. Please start a ticket with our customer support folks and they will be able to help you.

+8

Feature Request: Magazine style e-Editions

Kevin M. Cox 8 months ago in BLOX CMS • updated by Mike Stickler 2 weeks ago 5

We'd like to submit a request for magazine style "flip book" e-Editions, similar to Issuu with double-truck views:

https://issuu.com/galvnews/docs/coast_monthly_april_2017

Right now we are having to host these off-site to have this magazine view that readers like.

1) What problem(s) does this idea solve? Why do you need this idea implemented? Provide as many problems or use cases as possible.

It allows for magazines and other special sections that aren't newspapers to be hosted in the native BLOX e-Edition.

2) How often would you use this feature?


At least monthly.

3) How many people in your organization would use this feature?

Everyone, including all readers.

0

Calendar success stories

Kevin M. Cox 4 weeks ago in BLOX CMS • updated by Mike Stickler 2 weeks ago 5

I'm looking for some examples and experiences from other papers who are successfully utilizing (or gave up on) the BLOX calendar feature of their sites.

Ours is currently empty: https://www.galvnews.com/calendar/

But we're looking to see how hard it would be to jump start it and then of course what opportunities there would be to monetize it.


I'd appreciate any thoughts, examples and/or experiences that y'all are willing to share.


Thanks!

+3
Under review

Customization options needed for automatic emails

Kevin M. Cox 2 months ago in BLOX CMS • updated by Ian McPhee 2 weeks ago 9

I've had a feature request open about this since last May (Ticket 666975) but wanted to get some public visibility on it as well. The addition of BLOX Notifier actually makes the situation worse and I have some good example images to share.

There are now two different ways to automatically send emails upon specific conditions in BLOX and both of them lack the customization ability needed to maintain a newspaper's brand and achieve specific goals.

First are examples of what our current breaking news emails look like, but they have to be sent manually through Email Reach's "Single Run." They maintain the style of all our other email newsletters and meet branding goals at the expense of being a manual process that gets forgotten at times.

Automatic Alerts for BLOX Email Reach

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_618ad806-8df5-50cc-9e51-45980a69c21d.html

This option has been around for a couple years and allows filtering that most papers would need, however there is no ability to customize how these emails look. You are stuck with the examples below.

BLOX Notifier

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_3cbfbd8a-a89f-5ac0-ad3c-1a37108b5ac8.html

I was hopeful the newly released BLOX Notifier would bring some improvements but unfortunately it is even worse. Emails produced by it are completely void of branding and most other useful information.

Answer

A few quick things:


1. The BLOX Notifier alerts should look like the BLOX Email Reach alerts. This is something we're working to fix.

2. We can make changes to the asset page "email" mode design in a generic way, so let me know what type of thing you'd like to see there.

3. We are working on a new way to be able to send better branded emails of all kinds... email alerts and reset password, etc. We are building a "Site Branding" panel where you can set your colors and your logo, etc. That way we will be able to use your logo and colors in a standard way on system-built items such as this.

+2
Under review

Notifier: Push the message out when story goes live

Jason Braverman 1 month ago in BLOX Total CMS • updated by Kevin M. Cox 2 weeks ago 17

Say a reporter is completing his/her story. They've added the photos, gallery and any other assets. Next they move over to "Notifier" and create a tweet and FB message and hit "Save and Send." By default, since the story isn't "live" on the website yet, it goes into "draft" mode. Next, they'll promote the story for the editor to read. He/she reads it and promotes it to the web. Shouldn't the tweet and FB post go live at that time? 

0
Completed

Ads block text

dakota 4 months ago • updated by Joe Hansen (Product manager) 2 weeks ago 3

We've received many, many complaints that ads block out text in the phone app. We've contacted customer service but nothing was done. This is a real issue for our phone users.