Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.
Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
Is there a way to add a presentation mode for a thumbnail only image that does not show in the article body? We would use it for stock images that show on the home page but when you click on the article, it won't show since it is not directly relevant to the article.
We are trying to get a podcast into Apple Podcasts, but have encountered a number of roadblocks. We continue to receive an error message from Apple that it can't "read our feed." A few Town News teams have diligently been working on this for us for several weeks, but we're still unable to get it validated. We are using the podcast player on our site.
When we reached out to Apple, they said the reason why it can't validate our feed is because it does not have support for HTTP HEAD requests.
Town News says at this time, it does not believe its the 400 request, partially because it does not allow those requests and it would affect all podcasts.
Has anyone else ran into this/issues with Apple validating an RSS feed generated through Town News? If so, what worked for you?
Excellent. Thanks for the feedback Rachel. I'm going to add a feature request to have the section tag selection be a drop-down instead of a text entry field after seeing how picky Apple is about that.
For folks here using Facebook Instant, how are you forcing Facebook to update stories from the RSS feed you've submitted?
We notice a lot that a story that's been "Instant-ized" won't update automatically during the day as the story is updated/saved.
Curious to see if there's a solution someone has found. Thanks.
I am sure we are all getting more requests to take down articles that portray people in a bad light. And even though we are loathe to "rewrite history" by pulling stories off the site, we are sometimes sympathetic to people who are followed by minor past crimes like marijuana possession that now show up high on Google searches. Rather than pulling stories down entirely, can we simply exclude specific articles from search engine updates?
Don't know if this is the appropriate means for suggesting an improvement, but here goes. There really needs to be a batch edit option within a collection.
I just pulled in a collection through syndication from the Times-Dispatch that included over 100 images of Dale Earnhardt Jr. Since they were not flagged appropriately, the "Buy now" button was appearing on the majority of images. The images all had varied titles and slugs, so my only recourse in flagging them as AP or contributed was to open each file > select the appropriate flag > save and close.
Easy work, but time consuming and unnecessarily repetitive.
This type of situation happens at least a couple of times per week.
Adding a batch edit function to the collections would be an easy fix.
Cover art presentation doesn't "scale" on mobile -- the image doesn't appear at full-width on the mobile screen. That behavior is not documented in the Town News documentation. It would be helpful if all behavior was documented:
I'm looking for some examples and experiences from other papers who are successfully utilizing (or gave up on) the BLOX calendar feature of their sites.
Ours is currently empty: https://www.galvnews.com/calendar/
But we're looking to see how hard it would be to jump start it and then of course what opportunities there would be to monetize it.
I'd appreciate any thoughts, examples and/or experiences that y'all are willing to share.
What are other sites doing with NIE? We no longer deliver papers to schools, instead giving them access to the E-Edition. We recently went to a metered pay wall, and don't want to give a bunch of accounts out. What are you doing?
TownNews added official support for IP address white listing early 2019. Here is the help document for it
if you have questions our customer service team we be happy to assist.
Your game plan for big revenue and engagement from prep football
Kick off your own turnkey high school football contests that convert local sports fans into lucrative repeat visitors. At this customer webinar, Doug Green, product manager for TownNews, showed how GamesPerform from TownNews gives you everything you need to launch hyper-engaging sports challenges that grab your audience’s attention, and keep them coming back.
Learn how to:
- Let players compete with others, test their knowledge against your experts, and follow their progress with detailed stats.
- Offer local advertisers a variety of high-visibility banner positions and contest sponsorship opportunities.
- Extract big value from your programmatic advertising impressions with Google Ad Manager.
- . . . and much more!
Ready to boost your revenue and audience engagement with turnkey high school pick’em contests?
Is anyone using cloud TCMS for a longer-term product? I've been working with our monthly magazine this summer, and I'm realizing that because they bypass workflows and a recent change in the source application option, they are having to rebuild everything for web. I'd be interested in chatting with someone about how they reconcile print and digital needs with a longer term product, i.e. not a daily.
It would be great to have an SEO headline field so we could customize headlines for search optimization.
I can't find a solution to this, other than to set a block up to display something for only a certain time. But that still leaves a flag on a story.
I think it would be helpful if we can automate a way to take a flag off a story (for example, keeping a "breaking" flag on a story for only two hours) after a certain time frame, or to set it to last only a certain time frame.
Perhaps there's already a way for this, but I can't seem to find it. Anyone have any ideas?
Customer support service by UserEcho