Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

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Image presentation only in thumbnail

Joel Kight yesterday at 3:04 p.m. in BLOX CMS 0

Is there a way to add a presentation mode for a thumbnail only image that does not show in the article body? We would use it for stock images that show on the home page but when you click on the article, it won't show since it is not directly relevant to the article.

0
Answered

Difficulties with Apple Podcast Connect validating podcast RSS feed

Rachel Minske 3 days ago in BLOX CMS • updated yesterday at 2:21 p.m. 12

We are trying to get a podcast into Apple Podcasts, but have encountered a number of roadblocks. We continue to receive an error message from Apple that it can't "read our feed." A few Town News teams have diligently been working on this for us for several weeks, but we're still unable to get it validated. We are using the podcast player on our site. 

When we reached out to Apple, they said the reason why it can't validate our feed is because it does not have support for HTTP HEAD requests. 


Town News says at this time, it does not believe its the 400 request, partially because it does not allow those requests and it would affect all podcasts. 

Has anyone else ran into this/issues with Apple validating an RSS feed generated through Town News? If so, what worked for you? 

Answer
Joe Hansen (Product manager) yesterday at 2:20 p.m.

Excellent. Thanks for the feedback Rachel. I'm going to add a feature request to have the section tag selection be a drop-down instead of a text entry field after seeing how picky Apple is about that.

0

For Facebook Instant users, how are you getting your stories to update automatically?

Kyle Whitfield 2 days ago in BLOX CMS 0

Hi y'all,

For folks here using Facebook Instant, how are you forcing Facebook to update stories from the RSS feed you've submitted?

We notice a lot that a story that's been "Instant-ized" won't update automatically during the day as the story is updated/saved.

Curious to see if there's a solution someone has found. Thanks.

0

Is it possible to exclude an article from search engines?

Geordie 2 days ago in BLOX CMS • updated by Maureen Reinert 2 days ago 1

I am sure we are all getting more requests to take down articles that portray people in a bad light. And even though we are loathe to "rewrite history" by pulling stories off the site, we are sometimes sympathetic to people who are followed by minor past crimes like marijuana possession that now show up high on Google searches. Rather than pulling stories down entirely, can we simply exclude specific articles from search engine updates?

+5
Completed

Feature request: Add batch editing of assets within a collection

Dave Ellis 2 years ago • updated by anonymous 4 days ago 7

Don't know if this is the appropriate means for suggesting an improvement, but here goes. There really needs to be a batch edit option within a collection.

I just pulled in a collection through syndication from the Times-Dispatch that included over 100 images of Dale Earnhardt Jr. Since they were not flagged appropriately, the "Buy now" button was appearing on the majority of images. The images all had varied titles and slugs, so my only recourse in flagging them as AP or contributed was to open each file > select the appropriate flag > save and close.

Easy work, but time consuming and unnecessarily repetitive.

This type of situation happens at least a couple of times per week.

Adding a batch edit function to the collections would be an easy fix.

0

Cover art doesn't scale on mobile

Beth OMalley 4 days ago 0

Cover art presentation doesn't "scale" on mobile -- the image doesn't appear at full-width on the mobile screen. That behavior is not documented in the Town News documentation. It would be helpful if all behavior was documented: 

https://help.bloxcms.com/knowledge-base/applications/editorial/assets/article_02c4f17a-65b0-11e7-b196-635adb4dc905.html

0

Calendar success stories

Kevin M. Cox 3 months ago in BLOX CMS • updated by David Rouse 1 week ago 10

I'm looking for some examples and experiences from other papers who are successfully utilizing (or gave up on) the BLOX calendar feature of their sites.

Ours is currently empty: https://www.galvnews.com/calendar/

But we're looking to see how hard it would be to jump start it and then of course what opportunities there would be to monetize it.


I'd appreciate any thoughts, examples and/or experiences that y'all are willing to share.


Thanks!

0
Planned

NIE in digital age

Thomas Martinez 1 month ago in BLOX CMS • updated by Rich Griffin | Product Manager (Product Manager) 2 weeks ago 7

What are other sites doing with NIE? We no longer deliver papers to schools, instead giving them access to the E-Edition. We recently went to a metered pay wall, and don't want to give a bunch of accounts out. What are you doing? 

Answer

Hi All,

TownNews added official support for IP address white listing early 2019. Here is the help document for it
https://help.bloxcms.com/article_e78ad4b4-41d2-11e9-9e34-2f034444cfab.html
if you have questions our customer service team we be happy to assist.

0

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0

Reconciling print and digital workflows when working on a monthly magazine

Elizabeth Stephens 3 weeks ago in BLOX Total CMS 0

Is anyone using cloud TCMS for a longer-term product? I've been working with our monthly magazine this summer, and I'm realizing that because they bypass workflows and a recent change in the source application option, they are having to rebuild everything for web. I'd be interested in chatting with someone about how they reconcile print and digital needs with a longer term product, i.e. not a daily.

+6

Feature request: Ability to have separate SEO-only headline

Beth OMalley 2 months ago in BLOX Total CMS • updated by Chase Doak 4 weeks ago 1

It would be great to have an SEO headline field so we could customize headlines for search optimization.

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Teaser image

Lindy Ritz 4 weeks ago in BLOX Total CMS • updated by Kevin M. Cox 4 weeks ago 1

If you remove a 'teaser' image from an article in TCMS, and re-flow it up to Blox, it seems that the teaser image won't go away. You actually have to remove it from both system versions. Is that a bug?

0

Is there a most popular block for Email?

Marshall Hopkins 1 month ago • updated 1 month ago 2

Or how would you create one out of the headline list block?

+1

Removing flags from stories after a set time period

Thomas Martinez 1 month ago in BLOX CMS • updated by Alfonso 1 month ago 1

I can't find a solution to this, other than to set a block up to display something for only a certain time. But that still leaves a flag on a story.

I think it would be helpful if we can automate a way to take a flag off a story (for example, keeping a "breaking" flag on a story for only two hours) after a certain time frame, or to set it to last only a certain time frame.

Perhaps there's already a way for this, but I can't seem to find it. Anyone have any ideas?