Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
We run into problems sometimes where 2 editors are simultaneously in a block, rearranging pins and then accidentally just saving over one another. It'd be nice for blocks to be locked when someone is in one, much like assets would be locked.
We run into situations, especially in breaking news, where 2 people might have our homepage top stories block open. Both are pinning and re-arranging stories -- but they're accidentally saving over each other's work without knowing it.
What problem(s) does this solve? See above
Why do you need this idea? See above.
How often would you use this feature? Daily
How many people would this affect in our news org? 100+
We love vertical collections. It'd be cool if on an individual collection level you could turn on/off photo titles. For example, we love photo titles for listicles but don't like them for live event galleries, where seemingly every photo has the same title. Right now we have CSS on our site that always hides the titles.
What problem(s) does this idea solve? See above
Why do you need this idea implemented? See above
How often would you use this feature? Daily
How many people in your org would use this? 100+
Would be great to be able to assign multiple assets to a publication/page (Publications) through the batch edit function.
Oftentimes reporters and editors put assets into the system before a dummy is dropped and they know exactly what page an asset should be assigned to. This leaves folks having to open up each individual asset later in the day and assigning a page number to that asset if we want designers to take advantage of the budget tool within InDesign asset manager.
Example: Opinion page items are put in earlier in the day when possible. This page isn't always in the same position each day, so the editor budgets every asset for the general publication and section but isn't able to assign a page number. Once dummy is dropped and we know the page, each asset (often 10 or more) has to be opened up and assigned a page number.
If there was a way to assign publications/sections/page numbers to multiple assets at the same time that would be a great timesaver for reporters and editors alike, while also allowing designers to keep using the handy budget tool within ID.
If you're like me you get dozens of tech support calls every week. People needing help logging in, subscribing, navigating the website, etc. For a while now I've wanted the ability to add notes to a user's profile.
There are tons of times people call and say they spoke with me last month, last year, yesterday about X, Y and Z and I have no memory of the conversation because of the sheer number of calls I get. So it would be nice to have a place to jot some quick notes, hidden to the user of course. Maybe a date field and a field for text.
It would also help the user's experience that we actually do remember the conversation.
Would anyone else use a feature like this? Is there a BLOX workaround way to do this that doesn't involve a spreadsheet or text document?
We have some users who have signed up for BLOX with their personal email address, but have since gone on to be staff (from volunteers) so they then get their own site-branded email.
We are unable to change their email address since the system spits out that they need a static address for login purposes. We could make an entirely new user account, but there's too many articles to change over.
It would be great to be able to add/change the profile "display" email address to be different than the login one, so emails can go to a work address rather than a personal one.
New features and exciting improvements make it even easier for your site to be a one-stop source for business info in your community. At our November customer webinar, Phil Pracht, product manager for BLOX Business Directory, will show you how to:
- Easily create enhanced business profiles with the simplified Storefront setup in BLOX CMS.
- Leverage your business directory to power Local Niche Guides for new advertising possibilities.
- Save time and money with new automated enhancements for simplified directory updates.
- Take advantage of TownNews.com’s new partnership with Guarantee Digital for complete fulfillment packages.
- . . . and much more!
Ready to see the new and improved BLOX Business Directory?
That's the easy way. I think another thing that would help this issue would be to add a "Are you sure you want to cancel?" prompt if the "Cancel" is clicked and the asset hasn't been saved in a while.
I know TownNews is proud of its in-browser asset creation, but I think the majority of the reporters here have been burned too many times and just write in a word processor, then copy and paste it in TCMS.
1) Wikipedia-style revisions would allow users to see the actual changes made between two versions of the same asset. Text would be highlighted that was deleted, added or changed, with an area for specific notes (if needed) for why the changes happened. User information could be seen when hovering over the changes to see who actually did the edit.
2) It's difficult to see currently what the actual changes or revisions have been made to an asset.
3) This feature would be used all the time by every staff member. Allows us to keep track of every change and why the change was made. Would especially be useful on long-form articles where what was changed or changes that need to be highlighted were missed.
4) All users would benefit from this feature. Our head editors and copyrighters would benefit most from it.
You can clearly see the previous asset text on the left, and the right is the current (or latest selected) with the changes that were made to the asset. It could be even further clarified by highlighting with different colours.
Red = delete
Green = added
Orange = changes (ie: spelling)
Currently, if a staff member who did the edits is not around, we have to open up several of the previous revisons and compare them. By having the changes in one window and side-by-side, it's easier to see past changes and plan for future ones.
On WordPress, it offers users the means to grab a short link for the purposes of social media cleanliness, right there in WordPress. With Town News, we have to go to bitly or some other outside provider to get a short link. Why not add a short-link maker within the system, as it doesn't seem to require much programming to do? It could say "Get short link."
Registered users / subscription - hitting paywall even though all settings show user should be allowed through
I have a reader who - despite being a registered user and having been logged in on her phone, continues to hit our paywall, even though there is no reason she should be doing so.
We have tried to duplicate the issue on multiple devices and cannot do so.
I know that the paywall operates using cookies.Can anyone think of what might be happening in this isolated case? Phone is an iPhone6.
I assume that when she hits the paywall, she can log in and see content. But, each time she comes back, she has to log in again?
- It is unlikely to be a "remember me" issue since your site has "force enabled for all user" for the "remember me" setting.
- It is very likely she is in private browsing mode. In this situation the browser doesn't store cookies so it will not remember you between settings. (We see this complaint especially from iPhone users.)
If she can't log in at all, then:
- There is probably something wrong with her account or her subscription purchase. Our Customer Support staff can help troubleshoot the issue.
Let me know if this helps! =)
It's important to remember that a customers trust is at it's highest right after they complete a transaction with a company.
Email receipts are the easiest way into an inbox, yet they’re the most underutilized form of email marketing, especially when working with Town News.
Having the ability to further communicate with our already engaged customers opens up opportunities to cross sell, upsell, offer discount codes on future transactions, promote social media accounts, set up a feedback loop to better understand the process/customer experience and offer logical next steps to customers who have completed a transaction, submitted content or posted a review.
Today's companies want to reach and engage more customers with every contact and e-receipts are an easy way to do so.
In some of our sites, the bylines and taglines for authors differ between the print version and the web version. For example, the print byline in TCMS might by "BY JON DOE / Community News" but the desired byline for the web could be "By Jon Doe of the Community News staff."
Taglines are frequently even more different. A print tagline might be "Contact Jon Doe at email@example.com" while the web tagline might be "Jon Doe may be reached at firstname.lastname@example.org or 800-293-9576. Follow him @jondoe."
Those are simplistic examples. Some of our actual cases are even more different. Our desire would be to have the author field -- which would be the same in both TCMS and BLOX be the key for allowing these to automatically be different in the two channels, even though TCMS would carry the print version over to BLOX.
The idea would be that when an asset arrived in BLOX, the author field (if populated) would automatically place information from the "content" portion of the BLOX user profile into the byline and tagline fields, replacing what came over from TCMS.
This would occur on every bylined, staff-written story in our largest newspaper every day. The time saved would be measured in man hours every day. There's no reason that this work should have to be done manually.
Customer support service by UserEcho