Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

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Completed

Did you miss TownNews.com's customer webinar?

anonymous 4 years ago • updated by Christine Masters (Director of Product Management) 4 years ago 1
At this month's webinar, we discussed ways to ensure that your BLOX CMS site and content are search-optimized. Watch it today!

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Answered

Any one use FIDO?

TomS 5 years ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 4 years ago 2
This only started when we switched to TCMS so I was wondering if other designers/layout in the community are using the MEI plugin FIDO? We are experiencing a lot of InDesign crashes when updating ads with this plugin. Both InDesign and FIDO are current and compatible. I've been told by TownNews that we are the only company using FIDO. Are any designers in the community using it and experiencing crashes? If not what is your workflow or programs used. 

We use the MEI program AdForce to dummy and lay ads on our InDesign template. We split the document into individual pages for the copy editors. When we get the pages back we use FIDO to update ads on the page that were missing or updated during the day. Then export our pages to pre-press and the web. The only solution we've tried is deleting the Ad Layer and re-lay the ads on the individual page before exporting. This takes longer and introduces a place for human error of importing the wrong page of ads. 

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Answered

inline notes

Are Inline Notes also coming to TCMS?
Answer
Hi Jennifer!

Yes, definitely! Our TotalCMS platform is on a different update schedule so will be a few months behind the "hosted" software. Also, individual newspaper sites choose when to do the updates to their local site, so that could vary the timeline as well.

But, it is definitely on the way! :)
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The October edition of the TownNews.com Bulletin is out!



In this month's issue:

  • Group publishers: Stop worrying and learn to love sharing content
  • Content exchanges are an idea whose time has come
  • Image proxy enables efficient, on-demand image previews
  • Webinar video: What's new in October

READ IT NOW!

Not signed up? No problem! To receive the monthly TownNews.com Bulletin and other news and alerts from TownNews.com, click here and enter your email address in the "Stay Connected" sidebar.
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Answered

Using a Job to Create Table Assets: Is it Possible?

Robert Dundon 4 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 2
Quick question:

Could the CSV job (or another job type http://docs.townnews.com/kbpublisher/Job-Overview_5506.html) be used to import files as table assets?

Thanks!
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Examples of Timeline Collections

Kevin M. Cox 4 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 3
I just wanted to see if anyone had some samples of Timeline Collections they'd like to share.

I'd enjoy seeing how other papers have utilized this functionality and any thoughts or comments you have about this presentation mode.

Thanks!
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Answered

how to add colmns to minilist asset

Adam 4 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 1
hello i was wondering if there is a custom property that will allow the minilist asset have two columns instead of just one big long one?
Answer
Hi there!

The block itself does not have the ability to split into two columns. But, if you had two or three regions that were side by side, you could put multiple minilist blocks in them and it would have a similar effect.

It is possible to add custom regions to front and index pages by using include points and then styling the regions appropriately. If you need help with this, please submit a ticket to our Customer Support telling them what you're trying to do. :)
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Completed

Recommendation for Mobile/Touch5 article pages (related content)

Mike DellaVecchia 6 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 9

The biggest complaint we get from mobile users on a regular basis is that they can't seem to find related content on mobile article pages.  The "Related" menu option in the footer doesn't immediately jump out at them and it goes largely unnoticed. 

I've included a screenshot of what I think would be a great alternative.  Buttons beneath the article photo in the aside column for each piece of related content would seem to work well and allow users to quickly spot and click on related content like videos, audio, etc.  The great part is that you are already doing something similar with business listings in the mobile marketplace (which is where I stole the idea/code in the screenshot).  It would be great if these buttons could stay at the top of the article when the viewport changes for phone display.

Please let me know if you have any questions.  I'm looking forward to using this feedback tool on the regular!



Answer

The bottom bar showing the related items is largely a remnant of the old "app"-style design, where the bar stayed on your screen and was much more visible.


Now that people have mostly switched to a more web-like style, it is a good idea to change this.


We will add this to an upcoming release. It may not look exactly like this, but we will do something similar. =)


Thanks!

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Under review

Mobile Touch 5

Craig V 4 years ago in BLOX CMS • updated by Jacki Gray 4 years ago 4
Why does our mobile touch 5 pages bounce the user back to the top? I know it may have to do with everything not fully loaded as you scroll down but this does not happen on desktop version.
http://m.buckscountycouriertimes.com/mobile_adv/
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Read it now: TownNews.com Bulletin (March, 2015)

Aaron Gillette (Marketing Director, TownNews.com) 4 years ago • updated 4 years ago 1


In this month's issue:

  • How the Tulsa World boosts revenue and SEO with topic pages
  • New! Inline notes for easier workflows
  • Facebook updates API - check your social media broadcast settings
  • How to fast-track updates to your front page with flags
  • Marc Wilson on the future of media technology
  • Webinar video: Focus on SEO

READ IT TODAY!

Not signed up? No problem! To receive the monthly TownNews.com Bulletin and other news and alerts from TownNews.com, click here and enter your email address in the "Stay Connected" sidebar.
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Answered

User account email verification

Kevin M. Cox 4 years ago in BLOX CMS • updated 4 years ago 4
Hopefully I'm just missing it, but is there a way to have the BLOX system verify an email address is legitimate as part of the new user signup process?

Currently users can create an account with any email address they want and there is no verification required to prove that use actually controls that email. This creates a potential issue with trying to use Domain based Subscription Services since we aren't actually verifying that someone has a real email in a particular domain.

I can't remember the last time I've used a service that didn't require verification so I'm hoping we can enable it for our site.
Answer
Hi Kevin!

We do offer email confirmation... so when they sign up for an account, we email them and then they have to click on the link to prove they have access to that account.

Go to Settings -> Users -> Public Profiles and enable email confirmation.



The "special templates" referenced above are included by default in our core templates.
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Answered

Forms with Touch 5 application skin.

Craig V 4 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 1
Is it possible to set settings > urls application to "Form" with a application skin of "Touch 5 Mobile"? I know once our site is responsive then it won't be a problem, but until then I would need an option for this.
Answer
We don't have specific "Touch 5" skins for forms. But I do have another option...

On the standard editorial forms skin, if you pass ?p=1 through the form, it does "popup" mode without the shell of the site.

The guts of the form itself and simple and responsive, so once you get rid of the site shell, you're left with a responsive form.

So, you could link to this:

https://showcase-dot-bloxcms-dot-com.bloxcms.com/site/forms/announcements/engagement/?p=1
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Answered

disable comments by section

Maunette Loeks 4 years ago • updated 4 years ago 4
Hello,
I thought I was remember something in documentation that I could disable comments per section (not per asset). If I am remember correctly, could someone kindly direct me to the right place? Thanks!
Answer
You can use the blox_comments custom property to change the comments setting on a per-URL basis. Just go to URL settings, then add the name and your chosen value.

http://docs.townnews.com/kbpublisher/blox_comments_5750.html
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Under review

Using masthead photos on a long-form story

Sean Cassidy 4 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 3
I'm wondering if it's possible to make the masthead presentation mode for photos to be centered when it's placed on a long-form story. Right now, if you use a masthead photo on a long-form story, it floats left. However, the headline is centered, so it looks off. You can get around this using the "showcase" presentation mode for photos, which spans it across the whole page, but it adds the title of the image and grey lines on the top and bottom of the image. It would be nice to display above-the-headline photos that look clean. We used to be able to do this before with the "panoramic" presentation before it switched to an actual swiping panorama. It displayed the photo cleanly above the headline with the credit and cutline.
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Under review

Newsletter sign-up on mobile

Adam Wratten 4 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 2
Hello! Is there a good way to set up a newsletter sign-up page on a Touch 5 site?