Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

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Answered

How to I search for articles with a specific byline in BLOX?

In the BLOX back-end, I want to search for all image assets with a specific byline. I think I remember a way to do this using the "Search Text" field, but I can't find any documentation to support this.
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Webinar: What's new in BLOX CMS

Aaron Gillette (Marketing Director, TownNews.com) 4 years ago • updated 4 years ago 1
Christine Masters, director of product management, will review new and upcoming enhancements to TownNews.com's BLOX CMS. Topics will include:
  • Using flags to reduce cache time and speed content delivery
  • Editing content on mobile devices with BLOX Go
  • Upcoming changes to automated thumbnails
  • Automatically adding videos to AP articles
  • New monthly webinar series
Join us for a free webinar on Thursday, July 31st, at 10:30 AM CDT. Register today!
+1
Under review

Is there a way to schedule a report based on the dates and an ad campaign?

Patrick Brannan 5 years ago • updated by Kim Mason BGDN 4 years ago 3
I know I can schedule ad reports on a daily, weekly or monthly schedule, but being able to run a report based on the start and end date of a campaign would be great too.
+2
Under review

Readers are creating user accounts without required fields. How does that happen?

Simon Birch 4 years ago in BLOX CMS • updated 4 years ago 3
http://docs.townnews.com/kbpublisher/Readers-are-c...

"BLOX Registration is capable of requiring specific fields - first name, last name, phone number, etc. - before a new registration request can be submitted. However, user accounts exist that do not contain the specified, required fields."

Really, REALLY wish you folks could find a way to fix this.
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Under review

Documentation for business query rules

Sam Williams 4 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 1
We are trying to use the Slideshow:Versatile block to try and pull in print-to-web ads from specific businesses in specific places on the site. We see the business query rules in the block, but can't find any documentation on how to use them. Is it based on business ID, priority, etc?
+1
Under review

Facebook Open Graph "Like"

Maunette Loeks 4 years ago • updated 4 years ago 2
Hello,
We were interested in the Open Graph tag article:publisher for our Facebook/website. Blox had the documentation, so we assumed that this worked.
http://docs.townnews.com/kbpublisher/OpenGraph-Tag...
After putting a ticket in, we were told that it was not functioning and we'd love to see this be available. We are interested in the "like" button that shows up on the articles, etc. to help our social media promotion.
Thank you,
Maunette Loeks/Star-Herald
308-632-9054
+1
Under review

Open links in new tab

Lonnie de Lambert 4 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 2
Will TownNews engineer their sites to allow every asset the ability to open in a new tab or window?
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Answered

Export user account information by date range

Lonnie de Lambert 4 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 2
Is there a way to export account information for users who have joined during a specific date range? I'd like to be able to export our user account information periodically.
+1
Answered

How to create or find a URL to assign when creating a new form

Art Kabelowsky 4 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 3
Hello, I am hoping to create Blox forms to serve as preseason preview questionnaires for area football coaches. They will be able to plug in their contact info, comments on the upcoming season, and lists of returning players. Then we could use the Submissions area to retrieve the information.

I tried to create a form to start working on this concept. When I click on NEW FORM, I get a window asking for Form Title and URL. I put in a form title but when I click on the down arrow to select from a list of URLs, no choices are made available to me, just an empty box.

In the documentation, it states:
NOTE: When a new form is created, BLOX CMS will automatically create a URL and insert it into the URL tree relative to the URL that was selected above.

But it is not doing this. I can't get past the blank box where URL choices or a directory tree apparently should be. Also, I'm not allowed to type in a URL to see if the system will create it. So I can't get anywhere. How can we fix this? If it works I want to do many forms for our various coaches to use.


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Answered

calendar Touch 5

Craig V 4 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 2
Is there a calender widget for touch 5 mobile? I want it to display like a standard calendar in a grid format.
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Answered

I want to change the month in utl to subtract 1 from the current month

Craig V 5 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 4
I am using this:
[% asset.starttime('Y, n, j, G, i, s') %]

and where the month # is (n) I want to subtract 1 from the #.

Example: [% asset.starttime('Y, n -1, j, G, i, s') %]

My example doesn't work and is just an example of what I want to happen.
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Answered

How to add a columnist

Mia Hyman 4 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 4 years ago 1
I want to add columnists to my college online newspaper. Does anyone know how to add them in the Columnist tab under Opinion?
+5
Under review

Form submissions into Editorial app as article assets

David Marsters 5 years ago in BLOX CMS • updated by Kevin M. Cox 4 years ago 2
We use the forms platform for a lot of things, and in many cases, the submissions we get ultimately have to get put into the form of article assets into the Editorial application. It would be great if there were a way for this to happen automatically. An example would be a candidate questionnaire form for elections - ultimately the text is going to get used as an article asset, and right now we have to manually paste it in and format it.

I recognize that not all forms are soliciting information that we would want in our Editorial assets, even if they came over with "Do Not Publish" checked, so perhaps this would be a setting on the form that you could tell it do export to Editorial on a case-by-case basis.

Thanks very much.
Answer
We do this for some things now - like Letters to the Editor can be submitted through the User Dashboard, and those will automatically become assets.

But, for fielded data that becomes more difficult because we don't always know the format that the resulting asset should have.

For some simple submissions though, this could be done in the User Dashboard.
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How to automatically add video to Associated Press articles

Aaron Gillette (Marketing Director, TownNews.com) 4 years ago in BLOX CMS • updated 4 years ago 0
In today's newsroom, video is an important tool. It adds depth to reporting and entices readers to spend more time on your site. Our new Associated Press automatic video matching service makes it easy to add video to AP articles, with no work from you! Learn more »
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Under review

Creating a widget out of a block without links opening in a new window

Craig V 5 years ago in BLOX CMS • updated 4 years ago 2
Is there a way to create a widget out of a block without having the links open in a new window. Currently when you use the iframe code from the widget tab of a block it automatically adds target=_blank.