Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

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Answered

Marketplace Storefront listings and section tagging

Jeff Evans 5 years ago • updated by Christine Masters (Director of Product Management) 4 years ago 3
For the Marketplace Storefront listings, I am having major issues with section tagging not working correctly. It seems like section tagging works only part of the time, other times it gets completely ignored, or has a specific non-intuitive set of rules. Very difficult to manage and requires lots of trial and error. Support has not been able to help me. Suggestion is that section tagging works just like it would work for any other asset - if you section tag something, it goes in that tab, and only in that tab. Easy to manage and easy to understand.
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Completed

Article Location Map

Jason Schaefer 5 years ago in BLOX CMS • updated 4 years ago 5
The number of characters for the latitude and longitude need to be increased. Currently your system rounds the numbers to the nearest fifth decimal place.

Recently we had an issue with this as we were trying to display a map to the location where a train struck a pedestrian. When we input the longitude and latitude (with seven decimal places) and clicked the view button the preview showed the correct location. When we saved the article and previewed the resulting map was 8 streets from the railroad track.

In the same line of thought it might be useful to give us a way to override the default zoom level.
Answer
We are making a change in the 1.17.0 release of BLOX that will allow for higher precision latitude/longitude coordinates to be entered and stored. 
+1
Under review

save feature on submission forms

Patrick Brannan 5 years ago in BLOX CMS • updated by Patrick O'Lone (Director of Software Development) 4 years ago 1
We've had customers ask or call when they lose information they've entered in a form, and especially calendar events. Is there a way they could save information as they are entering it?
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TownNews.com experience an asset for Tulsa World interns

Aaron Gillette (Marketing Director, TownNews.com) 4 years ago • updated 4 years ago 0
When Tulsa World Managing Editor Susan Ellerbach learned that four of the five interns the paper had hired for the summer were familiar with TownNews.com's digital newsroom platform, she was pleasantly surprised. Read more »
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Impressions: Publishers' protest produces positive result

Aaron Gillette (Marketing Director, TownNews.com) 5 years ago • updated 5 years ago 0
A column by TownNews.com's own Gary Sosniecki prompts a protest that causes the Newseum to rethink its policy of excluding weekly newspapers from its Today's Front Pages exhibit. North Scott Press publisher Bill Tubbs reflects on the aftermath. Read more »
+1
Planned

Print option for editorial assets include images or other related assets

Jacki Gray 5 years ago in BLOX CMS • updated by Mike Stickler 5 years ago 3
Can the functionality of the print option for the Tributes skin be added to other editorial assets?
When you choose the option to print an asset with the Tributes skin, the image is included on the print.
Sample: http://www.timesonline.com/announcements/sm-sgt-walter-parker/article_bc438674-d234-11e3-b83b-0017a43b2370.html?mode=print
When you choose the print option on other editorial assets the images are not included in the print.
Sample: http://www.timesonline.com/flavor/recipes/extreme-burgers/article_fc7cdd38-b8e1-11e3-8788-001a4bcf6878.html?mode=print
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Webinar: Introducing BLOX Live e-Editions

Aaron Gillette (Marketing Director, TownNews.com) 5 years ago • updated 5 years ago 1
This Thursday (4/24), we're officially rolling out BLOX Live e-Editions, an all-new mobile-friendly digital replica that will keep your readers coming back. With BLOX Live e-Editions, your replica edition doesn't have to be stale. Changes you make to your web edition can be mirrored to your e-Edition, so it's always up-to-date.

To learn more about BLOX Live e-Editions, join us for a free webinar on Thursday, April 24th, at 10:30 AM CDTRegister today!
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Answered

E-edition batch upload option?

Lindy Bazner 5 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 5 years ago 2
We use BLOX CMS to host our special sections using the e-edition tool. Is there an anticipated update to where we can batch upload our PDF pages, instead of uploading them one by one?
+1
Under review

DFA Video Ads

Mike Stickler 5 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 5 years ago 2
We've been wanting to start adding video content to the site (other than NDN players) and looking at ways to pay for that. So far the ad campaign's we've been offered are all DFA (doubleclick for advertisers api) based pre/mid/post roll ads. 

In these cases the advertisers are supplying javascript which is not currently supported in the default video blocks and having them supply flv files is not an option.

Will you be adding DFA support in the near future?
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Under review

Searching for businesses in the ad reports part of statistics

Patrick Brannan 5 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 5 years ago 1
There needs to be an easier way of searching or finding the businesses when trying to set up a business report by position in the statistics admin. The businesses are just listed in the order they've had ads run and it makes it hard to find a business. If it was to sort alphabetically or even better be able to type into the search box it would be a big help. 
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Completed

Businesses submitting calendar events

Patrick Brannan 5 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 5 years ago 2
It would be great if when a business was submitting a calendar event they could link their business listing to it, or otherwise have it connect.
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Boost ad income with virtual bulletin boards

Aaron Gillette (Marketing Director, TownNews.com) 5 years ago in BLOX CMS • updated by Sam Williams 5 years ago 1
Looking for another way to draw attention to classified ads, calendar events and business directory listings? With our new Bulletins block, you can create themed "bulletin board" regions that stand out from the rest of your BLOX CMS site. It's a can't-miss upsell your advertisers will love. Learn more »
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Completed

TownNews.com networks unaffected by OpenSSL Heartbleed bug

You've probably heard of the Heartbleed bug. It's a nasty OpenSSL vulnerability that can allow attackers to snoop on communications, steal data and impersonate users. (Visit Heartbleed.com for more information.)

TownNews.com partners can rest easy. We're happy to report that our network, and all sites hosted with us, are protected from this vulnerability.


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Answered

Is there a custom property that allows you to redirect one article asset to another?

Ellen Moseley 5 years ago in BLOX CMS • updated by Michael Becker 5 years ago 6
I thought I'd seen it in one of the "Pro Tips" webinars, but I can't make it work and I can no longer find those webinars on the site. 

Thanks! 
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3 easy ways to boost your BLOX CMS site's SEO

To attract advertisers and make a buck, your site needs traffic. Lots of it. There are many ways to bring in eyeballs, but one of the most important is still making sure your content shows up early and often in search engine results. Click here for three painless ways to boost your content's SEO using BLOX CMS.