Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

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Apple iOS 8 breaks browser-based file uploads

Aaron Gillette (Marketing Director, TownNews.com) 5 years ago • updated 5 years ago 1
Apple’s iOS 8 was released September 17, but if you’re a BLOX Go user, you may not want to upgrade just yet. Read more »
Answer
Update: This issue has been fixed by Apple's iOS 8.0.2 release.
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Webinar: What's new in October

Aaron Gillette (Marketing Director, TownNews.com) 5 years ago • updated 5 years ago 0
On the first Thursday of each month, Christine Masters (director of product management) and Aaron Gillette (director of marketing) will review the most exciting new and upcoming changes to TownNews.com's products and services.

At October's live webinar, topics will include:

  • Managing paywall and subscription rulesets with our new rule profiles feature.
  • Importing and sharing YouTube videos with our built-in syndication tools.
  • Helping your advertisers celebrate the season with fun new Bulletins themes.
Join us for a FREE, live webinar on Thursday, October 2nd, at 10:30 AM CDT.

 « SIGN UP TODAY! » 
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New tool consolidates paywall rules for easy maintenance

Aaron Gillette (Marketing Director, TownNews.com) 5 years ago in BLOX CMS • updated 5 years ago 0
Our new rule profiles feature makes managing your subscription rules a breeze, even if you offer tons of packages. Read more »
+1
Started

Business Directory

Jason Schaefer 5 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 5 years ago 1
Can Google+ be added to the social media (second tab) for the business directory listings.
Answer
This is in an upcoming Business Directory release.
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Completed

Ability to test forms with payment information before going live

Sam Williams 5 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 5 years ago 1
We'd like to be able to test forms that include payment information before pushing them live to the public. If that's already possible, we haven't found it in the documentation, but it would be a great feature. We've had several cases where forms went live, but there were errors in the form that we were unaware of because we could not process them without it charging a card.
Answer
Hi Sam!

Pretty much any of our products (Forms, Ad Owl, Upsell Manager, etc.) will utilize the test Visa number:

Any name
Any address
acct: 4111111111111111 (a 4 and 15 ones)
expiration: Any future date
CSC code: 123 (I think it can be any three-digit number)

For this to work, you have to be viewing the form in PREVIEW mode (not live).

Try this out and let me know how it works for you.

Christine
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Completed

User can register for an account with Facebook

Users should be able to register for an account by linking their Facebook account. "Log in with Facebook" like other websites do. 
Answer
Hi Deirdre!

I'm happy to tell you that we do have this! It is enabled via Settings -> Users -> Authentication -> Federated Authentication.



If you need help, you can contact our Customer Support team and they can help set this up for you.
+2
Under review

Universal Analytics Upgrade (GA)

Mike DellaVecchia 5 years ago in BLOX CMS • updated by Mike Stickler 5 years ago 3
Apparently Google is now offering improved analytics via a "Universal Analytics Upgrade" however the upgrade will require some tracking code changes.  Here is a link to some detailed info on what is to gain and what changes are involved.  https://developers.google.com/analytics/devguides/collection/upgrade/?hl=en_US Since Town News pretty much controls the GA tracking snippet for us, was wondering what, if any, changes are on the horizon to accommodate the new analtyics.js snippet over the current ga.js.  Might you have an ETA as well?

Google says you can go thru the upgrade process in GA and continue to get your stats as normal, however, the benefits of the Universal upgrade won't be seen until the tracking code is updated.  I'd be willing to beta if you need a volunteer.
Thanks

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Under review

Pin assets

Maunette Loeks 5 years ago • updated 5 years ago 4
It would be very awesome if we could pin assets FROM the asset. It would be very convenient for those assets that have moved out of the top story or other block because of time, but we want to "resurface" the asset in the block.
+2
Under review

Abusing the Report button

Mike Stickler 5 years ago in BLOX CMS • updated 5 years ago 6
Our city was recently debating a "Fairness" ordinance. We had at least one instance where someone used the report button to get a comment taken down (pending approval/moderation) when it obviously was not abusive. I know I can look at the other properties for the comment and see how many times a comment has been reported, but I would like to be able to see a list of users who reported it. I do not want to see the report button used in this manner and if I see a person doing so would love to block them.
+1
Under review

Remove breadcrumbs from page

Matt Connolly - WCI 5 years ago in BLOX CMS • updated by Jason Schaefer 5 years ago 2
Is there an easy way to remove breadcrumbs from a specific page. I still want them for the majority of them, but would like to remove them on pages I scrape to get the "site template" (i.e. for things like e-mail templates and uPickEm contests). I know I can hide this in CSS, but would like to do it in BLOX
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Under review

Has anyone experienced content going live BEFORE their publish date?

Lindy Bazner 5 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 5 years ago 6
Has anyone experienced content going live BEFORE their set publish date? We experienced a mess of content going live well before their intended publish date, and set off a bit of a firestorm in our newsroom. I have heard of this happening once at yet one other property, but I thought I'd ask around as I'm submitting a help ticket. It's a somewhat sketchy idea of a bug, especially considering embargoed content. We're going to attempt to test it again to recreate it.
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Email Weather Newsletter

Adam Wratten 5 years ago in BLOX CMS 0
Hi! We've been making a big email push lately and really want to create a morning weather newsletter that would include the day's forecast, then ideally link off to the weather page on our website. Are there any tools available for this in the current BLOX system, or has anybody come across a solution that works with the CMS?
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Secrets to social networking success with BLOX CMS

With approximately 1.317 billion users on Facebook, it’s clear that social media is here to stay. Growing your social network should be a key component of your marketing strategy, but it isn’t easy. You need publishing tools that make it simpler to post, share and create a community. Learn more »
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Answered

How to I search for articles with a specific byline in BLOX?

In the BLOX back-end, I want to search for all image assets with a specific byline. I think I remember a way to do this using the "Search Text" field, but I can't find any documentation to support this.