Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.


Weirdness in Google analytics results

Elizabeth Stephens 8 years ago in BLOX CMS 0
I've submitted a support ticket on this, but I was curious if anyone else had seen this.

We launched 2.5 weeks ago and started looking at our Google analytics closely this week.

We are getting more views on individual photo urls than the story urls and more time on the photos than the stories. We don't really have blocks showing individual photos (just photo galleries), so it's pretty difficult to get to a photo page. The sourcing is also direct (from users already on the site). This makes us think it is registering views on the story on the photos. Anyone seen this? Is there a way to straighten it out?

More views for images/collectiong

Lindsay Weaver 8 years ago in BLOX CMS 0
Hi all, wondering if there's advice on how to generate more views for our photos and collections? We have photographers using cryptic naming devices for archive purposes and wondering if giving them matching headlines would help with views as well? Trying to sell the point to stubborn journalists. Any advice is welcomed.

First Thursday Webinar

anonymous 8 years ago 0
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At this month's webinar, we'll show you how to save money and streamline your workflow by building your Live e-Edition with BLOX Total CMS — as you create your print edition!

Topics will include:
- Saving time and money by simultaneously creating your Live e-Edition and print edition using BLOX Total CMS.
- Updating your Live e-Edition as a story develops to keep your readers informed and engaged.
- Enhancing your Live e-Edition with video, images and more.

Want to see Live e-Editions and BLOX Total CMS in action? Join us on Thursday, June 4th at 10:30 AM CDT. Sign up today!

I'd like to import an article asset and make it a child of another article

A. L. Flanagan 8 years ago in BLOX CMS updated by Sarah Taylor 8 years ago 0
We have a series of articles about cooks, with related articles (2-4, usually) containing recipes which were contributed by the cook profiled. I'd like to import the recipes from NITF, but don't see a way to say "this article is a child of article {ID}". Is there a way to do that, which I'm missing? If not could, could a way be added? Thanks!

Keyboard shortcut for inline notes

William Schmitt 8 years ago updated by Sarah Taylor 8 years ago 0
In switching from Django to Blox, I've noticed that while both CMS have an in-text notes feature, Blox doesn't have a keyboard shortcut for inline notes (Ctrl+Shift+N in Django). Having this keyboard shortcut would be very helpful, especially in longer assets that require numerous brief notes relating to facts and proper names. Is there any way a similar set of keystrokes could activate inline notes mode in a future Blox release?



Set up Flex on a url with a custom application skin

Craig V 8 years ago in BLOX CMS updated by Sarah Taylor 8 years ago 1
Is it possible to set up a custom application skin with Flex so we can use it based off of the url?
Hi Craig!

A few issues with this:

1. You can only have one active global folder at a time so that could potentially cause problems. Technically Flex doesn't have dependencies on global, but I'm not sure if there would be conflicts. You definitely wouldn't get customizations and code from that global.

2. Your header and footer from Zen would not work on Flex. Flex would not ask for those files.

3. Any variables set on Zen would not work on Flex (we have purposefully namespaced them) and vise versa.

It MAY be theoretically possible (I haven't tried it) to have a Zen site running a non-standard Flex skin such as Live e-Edition (which has no header and footer or theme options like the rest of the site). However, since Zen and Flex Live e-Editions are very similar, I'm not sure why you'd want to.


Did you miss this month's First Thursday webinar?

anonymous 8 years ago updated by Sarah Taylor 8 years ago 2
At our May 2015 customer webinar Christine Masters (director of product management) discussed exciting new features, updates and helpful tips. Topics included reformatting your front page for breaking news, new and improved workflow features and much more!

Don't miss it again - click here to watch it today!
Under review

Support for Disqus commenting

Michael Becker 9 years ago in BLOX CMS updated by Sarah Taylor 8 years ago 5
Blox already has an option to turn on Facebook commenting. Now how about including the option for Disqus, which is an incredibly popular commenting system. 

Moreover, Disqus has built a single sign-on solution into its API that, though it's a bit complicated, could be integrated with Blox logins, making the experience seamless for users. 

At the very least, the option to use the free Disqus commenting should be one that's included. 
Under review

How do a I change the size of marketplace logos?

Nick 8 years ago in BLOX CMS updated 8 years ago 2
I know I can change the size of the image with css but it stretches the logo beyond it's actual width. So is there a way to tell the back-end to display a logo with a larger width? I tried the "Logo preview widths" and uploaded a new image but it still gave me a width of 200px that ends in ".preview-200.jpg" When I change the number in that just to test the file it doesn't find an image.

Multiple print publications on single TCMS asset

Michael Becker 8 years ago in BLOX Total CMS updated by Kevin M. Cox 8 years ago 1
I'm cross-posting this here at the suggestion of the customer service tech to see if other TotalCMS sites would be interested.

We have run into a situation where we have obituaries (in the form of article assets) that need to run on more than one day in print. Because of the budgeting limitations in TCMS, you can't assign an asset to more than one edition of a single publication -- just one print placement.

I'm arguing that TCMS should allow us to schedule a single asset to as many print placements as needed or desired, rather than us having to create multiple copies of an asset (each with its own publication placement) or simply having to remember to change the publication on the original asset day-to-day.

I'm all for a solution that keeps a single asset in the system, rather than duplicates, which run the risk of transferring over to the hosted Blox side, where multiples of the same asset could cause confusion for front-end users (especially in searches.) Imagine searching for grandma's obituary only to find three copies of it online, one for each day it ran in print -- each with its own comments and URL.

Anyone else second this? Have a suggested solution for our workflow?

CSS classes for blocks

Elizabeth Stephens 8 years ago in BLOX CMS updated by Christine Masters (Director of BLOX CMS) 8 years ago 1
I'm trying to center text in a text utility block, and it seems like that would be an available CSS class but I can't find documentation for what CSS classes work on blocks. (1) Can text be centered? (2) Where is the documentation for CSS classes for blocks?
In general, it depends on the block. Different blocks have different classes that could be used. Also, each block has its own block ID which creates a unique class that can be targeted.

One of my favorite techniques is that you can add a class into the settings of the block. So in this case, I'm adding a class called "center-text."

By itself, these custom classes don't do anything. It just inserts the class into the div created by the system.

You would have to create your own CSS which then targets that class, and possibly other items inside the block, to create your rules.

I would recommend using Firebug or Web Developer Tools to test out the rules and classes and see what specific items you need to target to accomplish what you want.

Let me know if this helps!

Under review

Sorting assets with children first

Nick 8 years ago in BLOX CMS updated 8 years ago 2
I know there is a query rule to only display assets with child assets but is there(or will there be) a sorting rule to show assets with children first? Often times only a few of our local articles have photos. The editors are supposed to give articles priorities each night to ensure the ones with photos display at the top but that doesn't always happen. This can be troublesome, especially on the weekends when I'm much more concerned with enjoying my time off than checking BLOX.

Collection > Pesentation (Series)

Craig V 8 years ago in BLOX CMS 0
For collection with presentation set to (Series), is there a way to make the thumbnail size larger?

First Thursday Webinar

anonymous 8 years ago 0
At this month's FREE webinar, we'll discuss exciting new features, important updates and helpful tips. Topics will include:

  • How to quickly and easily reformat your front page for breaking news, special events and more!
  • Boosting your editorial efficiency with our new and improved BLOX CMS workflow features.
  • Auditing your Google, Facebook and Twitter API settings to keep social media broadcasting and federated login running smoothly.
Register today!

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