Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.
Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
Just one example: I have specific shared searches saved for our weekly user submitted photo contest. (easy way for our graphics department to grab the user submitted photo for the printed paper)
We change our homepage on Friday to showcase the winning photograph. We will typically pin the winning photos so that we can have the old photo unpin at a specific time (By the way.... very thankful the unpin at a specific time feature)
Unfortunately I have to manually search for those photos (contributed, specific folder, asset type, date range) to pull up that week's photos. It would be so much easier to just pull up my saved search and get to the photos and pin the winner.
Just a thought... Jason
An issue many editors and newsrooms identify is that the publication date of all of our e-Editions is incorrect because our paginators send pages thru the FTP at the end of the day/night prior to 12 a.m. of the actual pub date. We have established this workflow to accommodate limited time and resources to manually adjust the e-edition. It is difficult to search our e-editions by date, because Sunday's edition has a 7-11 p.m. Saturday start date/time.
I have previously submitted a support ticket on this issue, and Matthew Reyes said the resolution was pending a software release and added me to this notification ticket: https://secure.townnews.com/shared-content/townnew...
System administrators set the notice number at 50. (just an example number)
System administrators set a notice: "This title is unfriendly for our mobile visitors please shorten"
When they put in a long title and go to the next field they are prompted with the notice.
When a user accesses the my services page of their dashboard can we have it display the csv contents for their entry...
Customer support service by UserEcho