Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.


Feature request: Taglines in River of News

Mariel Tam-Ray 1 year ago in BLOX Total CMS 0

We've put in a feature request to have taglines to appear in the River of News in our e-Edition. I'm told the asset tagline was never implemented into the segmented article view in the River of News. I'm surprised it isn't already a thing. 

What problem(s) does this idea solve? Why do you need this idea implemented?

Our e-Edition readers are unable to see the bios and contact info of the writers when they're reading articles in the river of news, unless they zoom in on the page view. This is not a big deal for stories written by our regular bylined reporters, but it does leave out an important chunk of information about our numerous op-ed writers.

How often would you use this feature?

Daily, constantly, in maybe 90% of our stories.

How many people in your organization would use this feature?

All, for all e-Edition readers.


Google feed api

Daniel Buford 6 years ago updated by David Dierker 1 year ago 2
I'm trying to add several feeds my mobile site using google's feed api. I've gotten the feed to work and when viewed from the desktop site everything works properly. However, in the mobile site adding the html causes other widgets not to display or to display improperly.
I'm including a copy of the code I'm using. Any ideals would be helpful.

#wrapper {
width: 100%;
max-width: 620px;
margin: auto;
padding: 0px;
font-family:Arial, Helvetica, sans-serif;
.gfc-resultsHeader {
display: none;

<!-- RSS -->
<script src="http://www.google.com/jsapi" type="text/javascript"></script>http://www.google.com/jsapi</a>" type="text/javascript">
<script type="text/javascript">
google.load("feeds", "1");
function OnLoad() {
var feedControl = new google.feeds.FeedControl();
<!-- RSS END -->

<div data-role="header" data-theme="b" class="ui-header ui-bar-b" role="banner">
<h4 style="text-align:left; margin-left:15px" class="ui-title" role="heading" aria-level="1">Word of the day</h4>
<div id="wrapper">
<div id="WOTD">Loading...</div>
<!-- RSS FEED END -->

Feature Request for Ad Owl: Preview Ad for Online Only Ads in Ad Owl

Karen Triplett 1 year ago in BLOX CMS 0

I have had customers request to preview an Online Only ad in AdOwl before they submit payment. At this time only the a print ad has a preview.


API for print and digital subscriptions

Mark Poss 4 years ago updated by Nicholas.farnsworth1 1 year ago 1

Has anyone partnered with a third party to create an elegant interface for customers to purchase print or digital subscriptions that would also handle the ez pay recurring payments.  Was thinking about something that would dump a file daily to my archaic circ system that does a fine job of handling my mailed papers but doesn't handle the e-commerce piece.

Under review

Option to export a query of business listings in Marketplace

Jacki Gray 8 years ago in BLOX CMS updated by Nicholas.farnsworth1 1 year ago 2
I don't see an option to export a query of business listings in Marketplace. For example, after doing a search of funeral homes or florists in Marketplace>Businesses, I would like to export that list to use in print. We use the businesses to create online service directories. We would like to use the same information in print (at least business name, address, phone number, logo).

Pricing for bundled print/online advertising

Peggy at the Leader 2 years ago updated by Nicholas.farnsworth1 1 year ago 1

I'm hoping someone in the TownNews universe will be willing to share an example of bundled print/online advertising, including pricing, sales materials, etc. Thank in advance.

Under review

Email Reach - filter out users who do not have active subscriptions

Kevin M. Cox 7 years ago in BLOX CMS updated by Nicholas.farnsworth1 1 year ago 11
We’re looking to create an email newsletter exclusively for subscribers, as opposed to our normal newsletters that anyone with an account can receive.

As such we’d love to see an option that would allow anyone to sign-up, but on send the system would omit the emails of users who do not have an active subscription at the time of the email.

This would create an automated system that we didn’t have to constantly manage by adding and removing users as subscriptions are bought and expire.

Please let me know what y’all think and if there is a possible this could be implemented.


Video cover art

Ryan Dorgan 3 years ago in BLOX CMS updated by Nicholas.farnsworth1 1 year ago 5

Would love to be able to feature short video clips/loops or even gif files as cover art to be used in the longform presentation. Would this be possible?


Whitelisted calendar users

Braxton Carroll 4 years ago in BLOX CMS updated by Carl Appen 1 year ago 1

Due to past experiences with spam and trolls, we have to moderate calendar submissions. 

It would be great if there was a way to whitelist particular users that we know post events that do not violate any site policies. These include local service organizations, churches, community groups, etc. Being whitelisted would auto-approve their events and bypass the queue for unapproved events.


Ad Blocker Detection should work WITH, but independently of, subscriptions

Nathan B 1 year ago in BLOX CMS 0

MAIN POINT: Ad blocking is a rapidly growing problem, and TownNews's Ad Blocker Detection tool needs to be more usable by all clients, regardless of their subscription model (or lack thereof).

We're trying to implement Ad Blocker Detection on our site, but we don't currently have a subscriber model we're ready to pursue (we're free-to-read, and our competitor uses a pretty strict paywall, so this has been our competitive advantage and we've grown dramatically as a result).

But TN support tells us the Ad Blocker Detection tool requires subscription integration in order to work.

I understand the rationale behind tying Ad Blocker Detection to subscriptions, but that's very limiting and I think unnecessary. I'd like to see Ad Blocker Detection work, period, regardless of subscription integration. Then websites that want a premium subscription model that doesn't show ads and allows ad blocking could have that too.


Webinar | The new and improved BLOX Now mobile app is a can’t-miss update

Cherry Wolf (Marketing specialist) 1 year ago updated 1 year ago 1

Webinar recording now available.

At our June customer webinar, Susan Bell, senior product manager for TownNews, showed off the latest redesign of the BLOX Now mobile app. This major update bundles a variety of fantastic new features, design layouts, card styles, and more.

Topics included:

  • All-new personalization features and behavioral recommendations
  • Innovative new “Continue Watching” functionality lets users start a video on one device, pick up where they left off on another
  • A completely revamped user interface for iPads and Android tablets
  • Tons of additional card styles to help you show off your content
  • A modern “flat” design option that you can enable with the flip of a switch
  • . . . and much more!

Watch it now.
Under review

Poll results aren't displaying

Editor Jen 1 year ago in BLOX Total CMS updated by Matt Reyes (CS Team Lead) 1 year ago 1

The results of poll questions are no longer visible on our website. Can someone please advise


Hi Jen -

These poll results won't display on non-HTTPS pages. This is likely the problem here, we've had a number of these requests lately.

Here is our documentation on how to make your site secure:



Does anyone know a way to mask URLs in an umbrella site?

Kim Mason BGDN 2 years ago in BLOX CMS updated by W. Rags. 2 years ago 8

We are moving to an umbrella site and found out that this will cause all our sites to have a url with the base site.  For example our TV station is currently bgdailynews.com/wdnz instead of wdnz.com.  That address will take you there but we would like the browser window to show wdnz.com.  TownNews has told us they don't have a way to provide masking to accomplish this.  Has anyone found a way to do it on their own?


Anyone else getting spammed on form submissions?

Elizabeth Stephens 2 years ago in BLOX CMS updated by W. Rags. 2 years ago 3

We have been getting tons of spam submissions via a feedback form on our site. It's regarding CBD and vaping stuff. TownNews says it's people submitting so a spam filter or recaptcha wouldn't stop it. But just curious if others are seeing anything similar. Ours just started in the last month.


Anyone have any suggestions on how to best handle quickly-updating stories?

Kyle Whitfield 5 years ago in BLOX CMS updated by khart 2 years ago 12

So let me pose this scenario:

We've got a story on our the site. Let's say the New Orleans Saints are making roster cuts on deadline day. Our guys are updating their story w/ new player names every couple of minutes. The story tells readers to 'check back frequently' or 'reload the page' for the latest info. How can we best display this info in BLOX so that people who visit a page frequently during a breaking story actually see the most up-to-date info?


Here is the doc which discusses how you can use flags to reduce caching times for important articles:


As the doc says, there are a few limitations, but in general you'll get updates about every minute or so.

However! Note that this does not affect the users' local browser cache. That is still subject to a 5-minute cache. (You could, if you could find the right words, tell users to force reload the page. It is different in different browsers though, so I'm not sure if there could be an elegant way to say this.)

So this doesn't really work for "live blogging" - but it should address the needs of corrections and story updates and breaking news that you want to push to the front page.

We did have a discussion internally today about some enhancements we can make to bring us closer to having some kind of live blogging environment... I will look into that as a possible future feature.