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Completed

Webinar | What's new in BLOX CMS

Cherry Wolf (Marketing specialist) 5 months ago in BLOX CMS updated 5 months ago 1

Webinar recording now avaiable

What’s new in BLOX CMS

Become a master of efficiency and automation with the latest updates from TownNews. At our June customer webinar, Christine Masters, director of product management, will highlight the most exciting new features from the latest major release of BLOX CMS.

What’s new:

  • Super batch processing makes it a snap to update a large selection of assets.
  • New promotional button block lets you create dynamic, trackable text buttons.
  • New map vendor give you an alternative to Google Maps, no credit card required.
  • . . . and more!

Ready to get started? Watch it now.

+2
Under review

Feature Request: "Featured" Comments (Comment ID)

Ian McPhee 5 months ago in BLOX CMS updated by Elizabeth Stephens 5 months ago 5

I've submitted a ticket about this but would like to see how many other would find this useful.


We would like the ability to "feature" a comment on pages other than articles. With the increased focus industry-wide on a more engaged journalistic approach, this is something I think all TN customers would find useful. For us, the reader has become much more involved in every step of our writing process. We want to combat the recent "don't-read-the-comments" mantra that has become so commonplace.

Ideally, there would be a block that can pull in or pin Comments just like blocks can with Assets. This would allow us to have various blocks that show the latest comments in every section on the homepage, or every comment in a given section, for example.

I thought this might also be possible somehow by embedding the comment as a "widget". I played around with Google Console and was able to pull the html for a comment and paste that into an html block to pull it in, which obviously isn't ideal for several reasons (if the user edited their comment, that wouldn't be reflected, for example). But I didn't see anything like a "comment id" in the code, or in the Comments feature in general anywhere, which is how I would assume this would be done.

Has anyone done something similar or want to do this as well but can't figure out a way?

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Under review

Trouble setting up Notifier

Robert Armstrong 7 months ago in BLOX CMS updated by Doug Green (Product Manager) 5 months ago 17

I followed the instructions listed here to set up Firebase and connect it to BLOX. But when I send the test push notification, nothing happens. The error in the log says "The caller does not have permission."

I deleted my keys and redid everything from the start, and same thing. Don't know where I should look or what I need to do to get it to work. Anyone have a similar problem, or any ideas on how to fix it?

+1
Planned

Feature Request: Notifier - Inclusion rule: author

Ian McPhee 5 months ago in BLOX CMS updated by Christine Masters (Director of Product Management) 5 months ago 3

I got Firebase / Notifier all set up this morning but was disappointed when I got to this window and saw that I couldn't set notifications to be sent based on Author. I don't love the "Follow Notifications" feature, so my plan was to set up each Author as a Topic in Notifier and encourage folks to follow writers that way instead. For now I'm going to use includes: Keyword and have my writers keyword their articles with "#theirname" but I would love to not have to do that. 

Anyone else think this would be useful? I'm submitting a ticket as well.

Answer

This is on our roadmap for Notifier!

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Completed

Login session cookies that work after a browser has closed

Amanda 5 months ago in BLOX CMS updated by Joe Hansen (Product manager) 5 months ago 1

We've had several users complain that they have to keep logging back in to our website to view more articles. The login session cookies for our website last as long as the browser is open but I was wondering if we could get an option to have a login session cookie that lasts for a couple of days or even hours after a user logs in. I know a lot of websites have this capability and I think it would help with our user interface.

Answer

Amanda, this does already exist. You'll need to enable the "remember me" feature for login. I'd recommend setting it to "disabled at users option" which means by default it will be on. Check out the docs here: https://help.bloxcms.com/knowledge-base/applications/settings/users/workspace/article_a8b8751e-2bf3-11e5-a626-df030e819425.html

+17
Planned

Allow users to register while creating a new subscription

Rob Weir 2 years ago in BLOX CMS updated by Mike Stickler 5 months ago 16

Hi there -- our newsroom has been frustrated for awhile with the logic in the subscription module that requires users to register for the newspaper's website before buying a subscription. It's creating a bit of friction when e.g. we want to give out a complimentary subscription to an advertiser or other user, and is also a difficult workflow for some of our users if they don't get a confirmation email for registration. 


I understand the logic of registration being different from subscription status; and I also understand the internal logic of someone needing a registration before they buy a subscription. However, I'm wondering if the subscription page could be streamlined, either to allow people to register while buying a subscription or to create a user registration record as part of a new subscription (that is, prompt for a username when purchasing a subscription). 


Thoughts on that? 

+2
Planned

Limiting subscriptions by zip code

Rob Weir 1 year ago in BLOX CMS updated by Mike Stickler 5 months ago 2

Hi all, 


We currently sell print and digital subscriptions online, and are considering doing print only, but there doesn't seem to be a way inside the Blox circulation system to limit print subscription offers by zip code (like most papers, we only deliver to a certain amount of zip codes and have mail subscriptions outside our circulation area). Our older online circulation system limited the print offer by zip code. 


Has anyone run into this, and if so, is there a solution for it? 


thanks, Rob 

Answer

Hi Rob,


We have a feature request in to add this to our paywall software. I don't have a timeline for it as of yet, but there is a workaround in the interim. Please start a ticket with our customer support folks and they will be able to help you.

+8

Feature Request: Magazine style e-Editions

Kevin M. Cox 1 year ago in BLOX CMS updated by Mike Stickler 5 months ago 5

We'd like to submit a request for magazine style "flip book" e-Editions, similar to Issuu with double-truck views:

https://issuu.com/galvnews/docs/coast_monthly_april_2017

Right now we are having to host these off-site to have this magazine view that readers like.

1) What problem(s) does this idea solve? Why do you need this idea implemented? Provide as many problems or use cases as possible.

It allows for magazines and other special sections that aren't newspapers to be hosted in the native BLOX e-Edition.

2) How often would you use this feature?


At least monthly.

3) How many people in your organization would use this feature?

Everyone, including all readers.

+3
Under review

Customization options needed for automatic emails

Kevin M. Cox 7 months ago in BLOX CMS updated by Ian McPhee 5 months ago 9

I've had a feature request open about this since last May (Ticket 666975) but wanted to get some public visibility on it as well. The addition of BLOX Notifier actually makes the situation worse and I have some good example images to share.

There are now two different ways to automatically send emails upon specific conditions in BLOX and both of them lack the customization ability needed to maintain a newspaper's brand and achieve specific goals.

First are examples of what our current breaking news emails look like, but they have to be sent manually through Email Reach's "Single Run." They maintain the style of all our other email newsletters and meet branding goals at the expense of being a manual process that gets forgotten at times.

Automatic Alerts for BLOX Email Reach

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_618ad806-8df5-50cc-9e51-45980a69c21d.html

This option has been around for a couple years and allows filtering that most papers would need, however there is no ability to customize how these emails look. You are stuck with the examples below.

BLOX Notifier

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_3cbfbd8a-a89f-5ac0-ad3c-1a37108b5ac8.html

I was hopeful the newly released BLOX Notifier would bring some improvements but unfortunately it is even worse. Emails produced by it are completely void of branding and most other useful information.

Answer

A few quick things:


1. The BLOX Notifier alerts should look like the BLOX Email Reach alerts. This is something we're working to fix.

2. We can make changes to the asset page "email" mode design in a generic way, so let me know what type of thing you'd like to see there.

3. We are working on a new way to be able to send better branded emails of all kinds... email alerts and reset password, etc. We are building a "Site Branding" panel where you can set your colors and your logo, etc. That way we will be able to use your logo and colors in a standard way on system-built items such as this.

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Answered

Is anyone using LiveIntent in their newsletters?

Maureen Reinert 6 months ago in BLOX CMS updated by Christine Masters (Director of Product Management) 6 months ago 1

We are wondering if anyone has ever done anything with integrating LiveIntent (https://support.liveintent.com/hc/en-us/articles/217205726) into newsletters.


If anyone is using this, we love to find out how the integration went and what you think of LiveIntent.

Answer

Hi Maureen!

We are just about to launch an integration with a different vendor, but they provide programmatic email ads for BLOX Email Reach.

Due to the multiple "phases" that an email goes through (from us, to our email vendor, to the email software) there are many parts that all need to work in harmony - so this was a somewhat difficult integration to pull off.

That being said, we are doing beta tests this month, and hope to launch in the next few weeks. As part of the program, you get several blocks with different ad sizes, and you just use them throughout your newsletters as you see fit.

I will respond to your CRM ticket if you would like more information.

If anyone else is interested in beta testing, let your sales rep know - we can probably take one or two more. Otherwise, be on the look out for more information as this program launches in a few weeks. =)

+2

Option to show number of times an article is viewed

Linda 6 months ago in BLOX CMS updated by Kim Mason BGDN 6 months ago 4

Dear Town News, currently we have the option of showing how many comments an article receives, would it be possible to show how many times an article has been viewed? We have the block that shows most popular, might be a nice option to show how many people read a story. Many thanks

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A Plan for Using Newer Bootstrap and/or more Flexibility with Grid, etc.?

Robert Dundon 6 months ago in BLOX CMS 0

Moving to Bootstrap in Flex has been great! 

However, as layout options are increasing, and with new versions of Bootstrap, is there a plan to keep things up-to-date?

It's definitely not urgent now, but wanted to see if there was a plan in order to prevent things getting as stale as "Zen" got by the time Flex rolled around.

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piano.io or similar

Kevin M. Cox 6 months ago in BLOX CMS updated by Maureen Reinert 6 months ago 1

We've got piano.io pitching our publisher:

a SaaS platform helping media companies convert anonymous web and APP visitors into registered subscribers, combat ad blockers, as well as customize newsletters and user site experience according to their content affinities. Some of our clients include: Chicago Sun-Times, Hearst, Bloomberg, Gatehouse Media, The Economist, and Business Insider.

Anybody using this or something similar with Town News? 

Answer

Hi Greg! I would submit a ticket to our CRM job system. As Robert said, you can get a few of them with exports, or we may be able to look at a job or something else, depending on your needs.