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Completed

Login session cookies that work after a browser has closed

Amanda 7 months ago in BLOX CMS updated by Joe Hansen (Product manager) 7 months ago 1

We've had several users complain that they have to keep logging back in to our website to view more articles. The login session cookies for our website last as long as the browser is open but I was wondering if we could get an option to have a login session cookie that lasts for a couple of days or even hours after a user logs in. I know a lot of websites have this capability and I think it would help with our user interface.

Answer

Amanda, this does already exist. You'll need to enable the "remember me" feature for login. I'd recommend setting it to "disabled at users option" which means by default it will be on. Check out the docs here: https://help.bloxcms.com/knowledge-base/applications/settings/users/workspace/article_a8b8751e-2bf3-11e5-a626-df030e819425.html

+17
Planned

Allow users to register while creating a new subscription

Rob Weir 2 years ago in BLOX CMS updated by Mike Stickler 7 months ago 16

Hi there -- our newsroom has been frustrated for awhile with the logic in the subscription module that requires users to register for the newspaper's website before buying a subscription. It's creating a bit of friction when e.g. we want to give out a complimentary subscription to an advertiser or other user, and is also a difficult workflow for some of our users if they don't get a confirmation email for registration. 


I understand the logic of registration being different from subscription status; and I also understand the internal logic of someone needing a registration before they buy a subscription. However, I'm wondering if the subscription page could be streamlined, either to allow people to register while buying a subscription or to create a user registration record as part of a new subscription (that is, prompt for a username when purchasing a subscription). 


Thoughts on that? 

+2
Planned

Limiting subscriptions by zip code

Rob Weir 2 years ago in BLOX CMS updated by Mike Stickler 7 months ago 2

Hi all, 


We currently sell print and digital subscriptions online, and are considering doing print only, but there doesn't seem to be a way inside the Blox circulation system to limit print subscription offers by zip code (like most papers, we only deliver to a certain amount of zip codes and have mail subscriptions outside our circulation area). Our older online circulation system limited the print offer by zip code. 


Has anyone run into this, and if so, is there a solution for it? 


thanks, Rob 

Answer

Hi Rob,


We have a feature request in to add this to our paywall software. I don't have a timeline for it as of yet, but there is a workaround in the interim. Please start a ticket with our customer support folks and they will be able to help you.

+8

Feature Request: Magazine style e-Editions

Kevin M. Cox 1 year ago in BLOX CMS updated by Mike Stickler 7 months ago 5

We'd like to submit a request for magazine style "flip book" e-Editions, similar to Issuu with double-truck views:

https://issuu.com/galvnews/docs/coast_monthly_april_2017

Right now we are having to host these off-site to have this magazine view that readers like.

1) What problem(s) does this idea solve? Why do you need this idea implemented? Provide as many problems or use cases as possible.

It allows for magazines and other special sections that aren't newspapers to be hosted in the native BLOX e-Edition.

2) How often would you use this feature?


At least monthly.

3) How many people in your organization would use this feature?

Everyone, including all readers.

+3
Under review

Customization options needed for automatic emails

Kevin M. Cox 9 months ago in BLOX CMS updated by Ian McPhee 7 months ago 9

I've had a feature request open about this since last May (Ticket 666975) but wanted to get some public visibility on it as well. The addition of BLOX Notifier actually makes the situation worse and I have some good example images to share.

There are now two different ways to automatically send emails upon specific conditions in BLOX and both of them lack the customization ability needed to maintain a newspaper's brand and achieve specific goals.

First are examples of what our current breaking news emails look like, but they have to be sent manually through Email Reach's "Single Run." They maintain the style of all our other email newsletters and meet branding goals at the expense of being a manual process that gets forgotten at times.

Automatic Alerts for BLOX Email Reach

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_618ad806-8df5-50cc-9e51-45980a69c21d.html

This option has been around for a couple years and allows filtering that most papers would need, however there is no ability to customize how these emails look. You are stuck with the examples below.

BLOX Notifier

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_3cbfbd8a-a89f-5ac0-ad3c-1a37108b5ac8.html

I was hopeful the newly released BLOX Notifier would bring some improvements but unfortunately it is even worse. Emails produced by it are completely void of branding and most other useful information.

Answer

A few quick things:


1. The BLOX Notifier alerts should look like the BLOX Email Reach alerts. This is something we're working to fix.

2. We can make changes to the asset page "email" mode design in a generic way, so let me know what type of thing you'd like to see there.

3. We are working on a new way to be able to send better branded emails of all kinds... email alerts and reset password, etc. We are building a "Site Branding" panel where you can set your colors and your logo, etc. That way we will be able to use your logo and colors in a standard way on system-built items such as this.

0
Answered

Is anyone using LiveIntent in their newsletters?

Maureen Reinert 8 months ago in BLOX CMS updated by Christine Masters (Director of Product Management) 7 months ago 1

We are wondering if anyone has ever done anything with integrating LiveIntent (https://support.liveintent.com/hc/en-us/articles/217205726) into newsletters.


If anyone is using this, we love to find out how the integration went and what you think of LiveIntent.

Answer

Hi Maureen!

We are just about to launch an integration with a different vendor, but they provide programmatic email ads for BLOX Email Reach.

Due to the multiple "phases" that an email goes through (from us, to our email vendor, to the email software) there are many parts that all need to work in harmony - so this was a somewhat difficult integration to pull off.

That being said, we are doing beta tests this month, and hope to launch in the next few weeks. As part of the program, you get several blocks with different ad sizes, and you just use them throughout your newsletters as you see fit.

I will respond to your CRM ticket if you would like more information.

If anyone else is interested in beta testing, let your sales rep know - we can probably take one or two more. Otherwise, be on the look out for more information as this program launches in a few weeks. =)

+2

Option to show number of times an article is viewed

Linda 8 months ago in BLOX CMS updated by Kim Mason BGDN 7 months ago 4

Dear Town News, currently we have the option of showing how many comments an article receives, would it be possible to show how many times an article has been viewed? We have the block that shows most popular, might be a nice option to show how many people read a story. Many thanks

0

A Plan for Using Newer Bootstrap and/or more Flexibility with Grid, etc.?

Robert Dundon 7 months ago in BLOX CMS 0

Moving to Bootstrap in Flex has been great! 

However, as layout options are increasing, and with new versions of Bootstrap, is there a plan to keep things up-to-date?

It's definitely not urgent now, but wanted to see if there was a plan in order to prevent things getting as stale as "Zen" got by the time Flex rolled around.

0

piano.io or similar

Kevin M. Cox 8 months ago in BLOX CMS updated by Maureen Reinert 8 months ago 1

We've got piano.io pitching our publisher:

a SaaS platform helping media companies convert anonymous web and APP visitors into registered subscribers, combat ad blockers, as well as customize newsletters and user site experience according to their content affinities. Some of our clients include: Chicago Sun-Times, Hearst, Bloomberg, Gatehouse Media, The Economist, and Business Insider.

Anybody using this or something similar with Town News? 

Answer

Hi Greg! I would submit a ticket to our CRM job system. As Robert said, you can get a few of them with exports, or we may be able to look at a job or something else, depending on your needs.

+1

Feature Request: Do not show (or mark) redirected URLs in List of URLs in Design -> Blocks

Robert Dundon 8 months ago in BLOX CMS 0

It gets a little confusing at times 😀

+2

Facebook comment plugin

Dave Von 8 months ago in BLOX CMS updated by Jack Donaldson 8 months ago 13

In the event that anybody else runs into this problem, we identified an issue a few weeks ago where the Facebook comment plugin on our website, GazetteXtra, developed a bug that prevents users of iOS mobile devices from posting comments.


I filed a ticket with Facebook development and was told they have no plans to fix this bug. There is at least one other Town News site, stltoday.com, who identified the same issue as us.


We're going to look at other options for commenting on articles.


Dave

+1
Completed

Feature Request: Require active subscription to post comments

Kevin M. Cox 2 years ago in BLOX CMS updated by Ian McPhee 8 months ago 11

We're seeing a large increase in comment spam lately so I'd like to formally make the feature request for something that I know I talked to support about in the past. We require email confirmation when new accounts are created but obviously the spammers have automated their way around that.


I'd like an option to require an active subscription to post comments on the site. This offers numerous benefits to all Town News customers:


• Provides another perk or subscriber benefit to paying readers.

• Potential to increase Day Pass sales for those who aren't subscribers but really want to share their opinion or comment.

• Reduces comment spam to virtually zero.


I could see it being useful to allow this setting to be toggled per URL/section so that for example you could allow anyone to comment on obituaries but not news stories.


1. All of the items listed above.

2. Every day.

3. Every reader.


Please let me know if anyone has thoughts or questions!


Thanks,

Kevin

+3

Preventing Spam / SEO Abuse User Accounts?

Ian McPhee 9 months ago in BLOX CMS updated 8 months ago 3

Hey ya'll,


Yesterday, I noticed that a person named xxxx Hairdryer made a User account. Their email address was "xxxx@yeah.net" and their bio, while hilarious: 

"What is going to be open today is a hair dryer, a hair dryer that all the girls love, a hair dryer that initiates innovative revolution, a hair dryer of four hundred pounds, and that’s right – it’s the xxxxx Supersonic hair dryer."

("xxxx" instead of the company name, as to not SEO them here too)


...confirmed to me that this was another account made to boost some SEO off of our User system. Usually these accounts have something listed in the "Home page" field, which as I understand it, is essentially like us having a link to their site from our site (a coveted opportunity, if I'm not mistaken). I think you can see the ones that are doing well for themselves if you parameter your Analytics to /user pages. Sometimes these are easy to spot at a glance when looking at your Users, as many are pretty foreign sounding names, or email accounts like @robot-mail.com but sometimes are names like Dallas Moore, and you don't realize until you open their bio and see whatever bogus link / info they've got. Calendar spammers typically leave their bios blank and instead, try to submit events for medical conferences in Dubai or Spain with a link in the website field.

The reason I'm worried about these (they are easy / entertaining enough to ban manually, but that's not ideal ) is that they are auto-opting into my Email Reach as well, effectively messing up my Open / Bounce rates. My intern is "bot-hunting" this stuff right now, but I could see there being more problems in the future.

I'm wondering how these accounts are getting past the email verification step? Also, kind of related - it sucks that the email verification goes to so many folks' spam folder. I probably tell three people to check it a week.

What does everyone else do to combat this stuff?