Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
0

The ability to unlock assets within the Blox Go mobile interface

Lonnie de Lambert 3 months ago in BLOX CMS 0


Having the ability to unlock assets within the Blox Go mobile interface will solve the problem of having to switch to desktop view on a mobile device and log into the CMS in order to unlock an article. This will save precious time, especially in a situation when multiple staff members are working on breaking or developing stories.

+1

FR: Disable username display in e-Edition "River of News"

Kevin M. Cox 3 months ago in BLOX CMS 0

(Apologies if I've simply been unable to find this setting and thanks in advance if anyone can show me where it exists already.)

We'd like the ability to disable the display of usernames in the e-Edition's "river of news." (See attached screenshots)


Showing them here doesn't add anything to the reader experience. They aren't clickable and just clutter up the display with un-useful information.

I'd be fine with them being simply removed completely but an option to enable or disable their display would allow other sites to make that decision themselves.

1. Create a cleaner reader experience by decluttering the display and removing information that is not useful.

2. Every day.

3. Every reader.

Thanks,

Kevin

+6
Under review

Embed form into story, or onto page

Meagen Finnerty 1 year ago in BLOX CMS • updated by Ian McPhee 3 months ago 3

I'm not sure if this has already been cracked, but it would be so nice if forms generated embed codes so we could put them at the bottom of stories, or embed them onto a landing page. Right now, we either link to them or use a third-party form that we can embed. 

+1

Disable e-Newsletter Confirmation Email

Sally Reynolds 8 months ago in BLOX CMS • updated by Ian McPhee 3 months ago 1

When a reader signs up to receive our e-newsletters (https://lancasteronline.com/newsletters/), they get an automated confirmation email from Constant Contact that must be clicked before they are actually subscribed to the e-newsletter. While I understand that the purpose is to maintain list quality, the unintended consequence is that the confirmation email is a barrier to the reader. As such, it reduces e-newsletter sign ups. The confirmation email is an optional feature in the Constant Contact platform. However, it is not optional for our e-newsletters due to (I assume) a decision made between Town News and Constant Contact. This affects all Town News clients who use the Constant Contact e-newsletter integration. I would like to ask for a reconsideration of this requirement, such that it be turned off globally for all of us.

+3
Under review

Email Reach - filter out users who do not have active subscriptions

Kevin M. Cox 4 years ago in BLOX CMS • updated 3 months ago 6
We’re looking to create an email newsletter exclusively for subscribers, as opposed to our normal newsletters that anyone with an account can receive.

As such we’d love to see an option that would allow anyone to sign-up, but on send the system would omit the emails of users who do not have an active subscription at the time of the email.

This would create an automated system that we didn’t have to constantly manage by adding and removing users as subscriptions are bought and expire.

Please let me know what y’all think and if there is a possible this could be implemented.

Thanks.
+1

FR: Additional analytics for Email Reach

Kevin M. Cox 3 months ago in BLOX CMS 0

We'd like to request some additional analytics data be added for the Email Reach service.

• Statistics / Analytics / Email Reach: Add column for open rate. Yes we can do the math when needed but the system can do it much faster and have it available instantly when we need it or provide it in automated reports.

• Statistics / Analytics / Email Reach: We'd like to see columns related to active subscriptions. How many people on the "Sent" list had an active subscription when the email went out? How many of the "Opens" were active subscribers?

• Community / Email Reach: It could be helpful if the "Events" information was also available under Statistics / Analytics / Email Reach so it is all accessible from the same screen.

• Community / Email Reach / Contacts: Add a column for active subscriber status (yes/no).

Thanks.

+3

Feature Request - Comment notification to Article Author

Ian McPhee 3 months ago in BLOX CMS • updated by Kevin M. Cox 3 months ago 1

We've recently started using the BLOX commenting system. I would like for Authors to be able to receive a notification when someone posts a comment on one of their articles, as we are encouraging them to join in on the discussions / answer questions posed by readers. Right now the only way to set up notifications is to add their email to the "master list" which notifies them when a comment is posted on ANY article. 

If that's not possible, perhaps we could somehow achieve this through the "Per-URL settings"? If I could set an email to be notified by section that would work just as well too.

Thanks!

+2

Comment length restrictions.

Nic Stevens 3 months ago in BLOX CMS 0

Is there any way to restrict the number of words in a post? We have one individual that continually posts at least 10 - 15 lines. We'd like to cut this down to only 180 words.

+3
Planned

Can we get an integrated alternative for Google Maps since it's no longer free?

ShorthornAdam 8 months ago in BLOX CMS • updated by Kevin M. Cox 3 months ago 20

College newspaper here -- we resumed publication after summer break and noticed that all of the maps on articles were not working (grayed out with a "for development use only" message).  It looks like Google Maps has gone to a paid usage model: https://cloud.google.com/maps-platform/user-guide/


I had to go through a bunch of rigmarole of setting up a Cloud platform app, enabling a tons of APIs and putting in a credit card since usage is no longer completely free. It was annoying because we don't do any cloud computing and don't need any of the datacenter-type features.  They do provide $200 of free credits every month, but there is no easy way that I could tell to stop it from charging you $20 or $200 or $2000 or $20000 if the site gets DDOS'd or has a huge traffic spike, or to set a $199.99 max usage and then have it disable itself.

Would you all please start investigating the feasibility of having integrated maps that use a free/open alternative, like maybe OpenStreetMap?  


I would like to remove my credit card from Google and not have to think about it.

 

Answer

Hi guys!

As I said previously, we are investigating the ability to provide a new mapping option, and have been investigating different providers.

Right now we are very heavily leaning toward HERE, and have chosen to start development on that. I don't want to say it is a final choice because things may be discovered or could change as we build... but as Aidian said, the free 250k transactions appears to be the most generous.

You'll have to get an API key from HERE, but a credit card is not required. 

We will also begin to look at ways to store geo-data since this service allows that, and then for future map renders we don't need to geo-code each time. Our editorial application, for example, allows you to store your geo-data.

Anyway, as I said, we are still doing dev on this - but let me know if anyone has any thoughts or input. Thanks!

0
Answered

I am trying to create assets that I can use as master files, but then can't find them when I search.

Elleda 5 months ago in BLOX CMS • updated by Kevin M. Cox 3 months ago 2
I create various assets to be used as master files to be copied and used over and over again. No matter what I do, I can't find the asset after I've created it except for the first few times. After that, I can' find it. I've tried text searches, slug searches, you name it. 
Answer
We actually have this as a feature request on our road map, so I hope that we can provide built-in functionality for this at some point.

That being said, to address the issue of helping to be able to find an article that you need to reference over and over, you could:

- Add a special keyword tag to it, such as #master, and create a saved search for that keyword. Then, keep referencing that saved search (you can even make it your default starting search).

- Put the start time far into the future, and then sort your assets by start time. This will put the "master" files at the very beginning.

That being said, none of these options are totally ideal unless there is a built-in feature for this, which is why it is on our list. =)

Let me know if this helps!
Answer

Hi Alfonso!

To start: it might be better to put this question into our ticketing system where our support staff can help. They will often have quicker response than posting here for these sorts of questions. Or, call our Customer Support line (we offer 24/7 emergency help!) and one of our support staff can help you.

Incidentally, I'm actually serving as that after-hours support right now, so I will try to help. =)

Firstly, if you're trying to get the weather alert into the Breaking News (NOTICIAS DE ÚLTIMA HORA) block at the top of the page, that block is populated by the "breaking" flag, not the "weather alert" flag.

There are lots of ways to fix this:


  • You can just flag the article as "breaking" instead, and it should show up.
  • You can change the block to also include stories based on the "weather alert" flag.
  • You could use the "pin" feature to add the story to the block even though it didn't meet the block's requirements.

Will all that being said, I believe there is a weather alert on your breaking news block already, so perhaps you've already figured this out. =)

If you need more help, let me know. Thanks!

+1

Feature Request: bring back adding _preroll ad to specific sections

Kim Mason BGDN 3 months ago in BLOX CMS 0

We are really pushing video on our site. We've had an advertiser for years that pays for a preroll ad on just our athlete of the week videos & advertising has been working on selling them the same thing in our news section. Unfortunately, sometime last year the ability to set sections for a _preroll ad was taken away (it worked still in June) and they must be run of site now. So it turns out that what advertising has been trying to sell to this customer the customer will instead get for free (plus video in all other sections).  Since they were exclusive to the AOTW videos, they now, for the same price, have exclusivity for all our video inventory, eliminating future monetization potential on something that we are currently focusing on.  Please restore functionality to this ad.  It should function as any other ad - ie all the settings in the ad asset should actually do something.

+1

Idea's for banner ads...

Mike Stickler 5 years ago in BLOX CMS • updated by Ian McPhee 3 months ago 1
Three idea's for banner ads I would love to see in order by personal preference...

Link an ad display to user logon or lack thereof... My site content sits behind a paywall and one of the biggest complaints I get is "Hey you posted a link to this article on facebook but the article sits behind a paywall!!!" I know I can bypass the paywall in the article's custom properties but I'd like a way to monetize that. For example if a non-subscriber opens an article then display the ad in the popover position. However never display the popover ads when a subscriber is logged in. (So there would be 3 states "logged in subscriber," "logged in non-subscriber," "not logged in" --- by default an ad would display under all three circumstances... by deselecting one or more options on the ad setup this would be controllable. 

Link Ads together... I would love the ability to link 2 or more separate ads together (related) so that when 1 displays they both do... For example a skyscraper, leaderboard, and background ad (page takeover)

Smarter exclusions ... say I have 2 skyscrapper ads and I'd like them to randomly switch between 2 ad positions... If I put both ads in both positions then it randomly selects which ad will run in each position ... Because the same ad can't run twice on a page sometimes I see both ads some times I will see one ad... I'd like the system to be smart enough to say "Hey this ad is already running elsewhere on the page I'm going to automatically select the other ad for this position."
0
Under review

Community Calendar & Marketplace Businesses venue submission on mobile is less than desireable

Keri Franzoni 3 months ago in BLOX CMS • updated by Phil Pracht (Product Manager) 3 months ago 3

You've made an update recently so this is better, but it's not there yet.

When using a mobile device to submit an event with the Marketplace Businesses module active the user experience to
"Find a location" lands on a screen that does not function well. If you are lucky the venue will display so you can choose it, but the box is not tall enough on an IOS iPhone 8. When you type in the search area, again it might display part of one venue from the search. The user is limited to the choice displayed and no way to navigate the remaining venues in the system or search. 

Answer

Nailed yet RE scrolling. I've issued a ticket to resolve this. We'll try to have a fix out soon! 

+3
Under review

Create a 5-star review application for restaurants and businesses to attach to article assets

Steven Mazzacane 5 years ago in BLOX CMS • updated 4 months ago 6