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Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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0
Under review
Collection Pagination
Jason Schaefer 10 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
4
Is there a customization that I am not seeing that paginates the number of articles associated with a collection? We are in the process of setting up topic pages but the number of articles is making the page very long and it would look better if it paginated after about 20 articles.
+4
Under review
Updated Story Notifications
Max Magee 10 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
4
A co-worker mentioned that it'd be nice for logged-in readers to be able to mark a story so that they receive notifications if and when that story is updated. I guess by email.
0
Answered
Bullets and other special characters
Amanda Dresbach 10 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
2
One of our publications uses bullets and other special characters in the print edition. Those characters are stripped out when content is loaded into Blox. How can we prevent that from happening?
0
Under review
Email Reach Mail List ID
Jason Schaefer 10 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
1
You guys seriously need to make finding the ID more convenient.
Having to view the page source code to get the list ID is really bad administration.
It should be displayed as text under the edit list popup.
Just my 2 cents...
Having to view the page source code to get the list ID is really bad administration.
It should be displayed as text under the edit list popup.
Just my 2 cents...
0
Answered
Banner ad issues
Patrick Brannan 10 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
4
Has anyone else had problems with the banner ad admin recently? The position weighting option isn't working correctly (I can't get a locked percentage to actually save) and I've got other ads, that while they are running, they stopped tracking impressions. Just wondering if anyone else has seen anything like this.
+4
Under review
Article impression count
Lonnie de Lambert 10 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
7
Will Townnews consider creating an impression count for articles that is viewable on the front end?
0
Answered
Adding a poll
LuAnn Schindler 9 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
3
I am trying to post a poll, but it isn't showing up on our site. Ideas? I looked at previous poll posts and everything is the same, as far as posting "checks."
0
Completed
Integrated AdOwl with the User Dashboard, so a user can edit their classified ad.
Lonnie de Lambert 9 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
1
At this time AdOwl is not integrated with the User Dashboard, so a user can not edit their AdOwl ad. Will TownNews change this, so users can edit their classified ad content?
Answer
Christine Masters (Director of BLOX CMS)
9 years ago
Hi Lonnie!
If your users are logged in when they place an ad through Ad Owl, the ads are automatically associated to their user account. If they are associated to their user account, we can show them in the User Dashboard. You have to enable a specific option for this feature to be enabled (you can ask our Customer Support team for help on this).
Note that this will NOT affect the Ad Owl print submission - only the online classified ad.
Let me know if this makes sense or if you have more questions!
Christine
If your users are logged in when they place an ad through Ad Owl, the ads are automatically associated to their user account. If they are associated to their user account, we can show them in the User Dashboard. You have to enable a specific option for this feature to be enabled (you can ask our Customer Support team for help on this).
Note that this will NOT affect the Ad Owl print submission - only the online classified ad.
Let me know if this makes sense or if you have more questions!
Christine
0
Answered
Confused about mobile ad positions
Patrick Brannan 9 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
2
I'm confused about how to make the mobile ad positions work correctly. We are selling a mobile banner 300x50 position for the footer ad. It is to be on the homepage of devices and also on article devices. It seems as if you have to load the ad two different times once for the homepage and once for the the article pages, at least if you then want to adjust percentages on each position.
Does anyone else have this issue? How are you running ads in the mobile positions?
Does anyone else have this issue? How are you running ads in the mobile positions?
+1
Planned
Images and captions with calendar submission
Patrick Brannan 9 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
2
How can a customer load caption information with an image they are posting with an event on the calendar? There doesn't appear to be a way to handle caption information currently
0
Answered
How do I move or add banner ad space in the blox cms?
CVDaily 9 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
1
I want to add a banner that will remain static (not rotate with other banner ads) on the side rail. I can't see how to move existing ad spaces or create new ones. Help?
Answer
Christine Masters (Director of BLOX CMS)
9 years ago
You can't really "move" ad regions since they are built into the page. This is actually intentional, to avoid an over-zealous City Editor from deleting on the ad spots he didn't like or something. =)
See a map of the available regions here:
http://docs.townnews.com/kbpublisher/Ad-Region-Map...
However, you can very easily ad more "positions" into an available ad region, even if it is already in use. This way, you can target a new ad just to that position, and if it is the only ad assigned to that position, it would not rotate with other ads.
To add another position, go to your Banner Ad application, and click on the settings panel (gear in upper right corner). You'll get the ad regions manager:
Edit the region where you would like to add another position, and change it to "2" or more.
Then, use the position targeting to assign your add to the new position in that region. Like so:
The ads rotate separate in the in-story1 versus the in-story2 ad positions. So, if only one ad were assigned to in-story2, it would not rotate.
I'll go ahead and mark this as answered, but let me know if this doesn't make sense! =)
Christine
See a map of the available regions here:
http://docs.townnews.com/kbpublisher/Ad-Region-Map...
However, you can very easily ad more "positions" into an available ad region, even if it is already in use. This way, you can target a new ad just to that position, and if it is the only ad assigned to that position, it would not rotate with other ads.
To add another position, go to your Banner Ad application, and click on the settings panel (gear in upper right corner). You'll get the ad regions manager:
Edit the region where you would like to add another position, and change it to "2" or more.
Then, use the position targeting to assign your add to the new position in that region. Like so:
The ads rotate separate in the in-story1 versus the in-story2 ad positions. So, if only one ad were assigned to in-story2, it would not rotate.
I'll go ahead and mark this as answered, but let me know if this doesn't make sense! =)
Christine
+1
Under review
Additional tabbed regions
Simon Birch 9 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
1
The URL custom properties for displaying tabbed regions allows three different positions for displaying the tabbed regions in the right sidebar, but only one option (in center-one-index at the top of the page) in the main column (the 620px left column on our wireframe).
(http://docs.townnews.com/kbpublisher/How-can-I-display-tabbed-regions-on-my-site_6620.html)
We would find it useful to have the option of placing a tabbed region in other positions in the main column — for example center-one-index, center-four-index, center-seven-index or center-ten-index.
(http://docs.townnews.com/kbpublisher/How-can-I-display-tabbed-regions-on-my-site_6620.html)
We would find it useful to have the option of placing a tabbed region in other positions in the main column — for example center-one-index, center-four-index, center-seven-index or center-ten-index.
+3
Under review
Map Tab Idea
Jason Schaefer 9 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
2
It would be nice if the current map could be displayed in a larger version. Similar to the way the images get loaded into a tab.
+1
Answered
images with ad reports
Patrick Brannan 9 years ago
in BLOX CMS
•
updated by Christine Masters (Director of BLOX CMS) 9 years ago •
4
Why are the images not showing up with the ad reports anymore? When we used to run reports it would have an image of the ad creative that went with that ad. We had advertisers that need/used that for co-op with their advertising. Can we have those images back on the reports?
+2
Completed
Article Location Map
The number of characters for the latitude and longitude need to be increased. Currently your system rounds the numbers to the nearest fifth decimal place.
Recently we had an issue with this as we were trying to display a map to the location where a train struck a pedestrian. When we input the longitude and latitude (with seven decimal places) and clicked the view button the preview showed the correct location. When we saved the article and previewed the resulting map was 8 streets from the railroad track.
In the same line of thought it might be useful to give us a way to override the default zoom level.
Recently we had an issue with this as we were trying to display a map to the location where a train struck a pedestrian. When we input the longitude and latitude (with seven decimal places) and clicked the view button the preview showed the correct location. When we saved the article and previewed the resulting map was 8 streets from the railroad track.
In the same line of thought it might be useful to give us a way to override the default zoom level.
Answer
We are making a change in the 1.17.0 release of BLOX that will allow for higher precision latitude/longitude coordinates to be entered and stored.
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