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I uploaded a Fillable PDF, when I download it, it appears to have lost all my fields?

Jeff Sebestyen 6 months ago in BLOX CMS updated 6 months ago 3

Answer

Answer
Answered

Hi Jeff... You have "optimize PDF files" enabled in your editorial -> application settings -> asset settings -> Optimize new PDF files. Optimizing PDF files removes a lot of information in order to make them smaller and flatter.

If you turn this off, even temporarily, in order to upload your file, it should fix the issue.

I tested it, and when the "Optimize PDF" setting turned off, the PDF keeps the fillable information, and when a user downloads that form, it will allow them to fill it out.

https://flex-showcase.bloxcms.com/example/pdf_691077b4-4f6b-11e9-9e00-1f280866c63e.html

You can then turn back on this setting if you want other PDF files to be optimized.

GOOD, I'M SATISFIED
Satisfaction mark by Jeff Sebestyen 6 months ago

To further test to see if my form maybe was bad.  I downloaded a Fillible PDF Sample from a website, uploaded it, and when I download it, all the fields are gone.  http://www.tdtnews.com/pdf_e02a5b5e-4f3d-11e9-8478-8be345532650.html

Answer
Answered

Hi Jeff... You have "optimize PDF files" enabled in your editorial -> application settings -> asset settings -> Optimize new PDF files. Optimizing PDF files removes a lot of information in order to make them smaller and flatter.

If you turn this off, even temporarily, in order to upload your file, it should fix the issue.

I tested it, and when the "Optimize PDF" setting turned off, the PDF keeps the fillable information, and when a user downloads that form, it will allow them to fill it out.

https://flex-showcase.bloxcms.com/example/pdf_691077b4-4f6b-11e9-9e00-1f280866c63e.html

You can then turn back on this setting if you want other PDF files to be optimized.

I had no idea.  Thank you for letting me know, this totally makes sense.