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Photo Quality Down?

jmiller 6 months ago in BLOX CMS updated 6 months ago 4

I've worked with BLOX/CMS for four years and noticed about half a year ago that the quality of photos, especially those that are more vertical and when viewing on a phone, were a lot less crisp. Specifically I've noticed a lot of jagged edges. 

Has anyone else noticed this? 

Is there any setting or adjust I can make to improve this? 

Under review

Can you provide any more information about this? If you could submit a support ticket or provide your domain we can look into the issue. Speaking at the platform level, we have not done anything that should impact image quality downstream. When these types of issues crop up, they are generally related to an image being resized heavily by CSS instead of being generated at the necessary size by our image proxy system.

So if you could either submit a ticket and reference this community post, or reply with your domain name and an example that would be awesome!

Thanks,

Joe Hansen

TownNews Senior Solutions Team Lead

Hi Joe,


Thanks for responding. My BLOX username is jmiller@wisconsinmediagroup.com 


I apologize if this isn't the best way but here is a recently posted photo gallery: 

https://www.oregonobserver.com/sports/girls-track-and-field-oregon-s-400-relay-upsets-its-way-to-state-finals-falls/article_76423c1e-e519-11ec-8fb0-efa3a197590d.html


At least on my phone and my computer there is a noticeable difference in photo quality when comparing the two devices. Especially when comparing how photos No. 2 and No. 7 look on my phone (worse, more jagged quality) and how they look on the computer (better quality). 

The one thing I noticed is that the more horizontal photos are, the better the quality. Take photo No. 1 in that gallery for example. It's more of a horizontal crop and the photo quality is much higher. I'm assuming this what you by 'necessary size by our image proxy system'. 

The odd thing is I've been working with BLOX for years now and I routinely check how my photos look after posting. I started noticing a drop in quality just this year. I've also noticed this change in other newspaper I know run BLOX. I've also tried changing web browsers and testing it on other people's phones to see if it was something on my end, but I still noticed the decrease in overall photo quality when viewing on phone, especially when those photos were more of a square/vertical crop versus a rectangle one. 

Overall these differences may be tiny to the average person, but it's something I've noticed since it's something I work with a lot. 

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Jake,

I've created a ticket on your behalf to research this issue. The ticket number is 913116. You don't appear to be a contact in the system, so I assigned it to Pam Mathes. Updates will be made through that ticket. 

TownNews Senior Solutions Team Lead

Sounds good. Thank you.