We've had a number of people have their credit card expire during their subscriptions. So when it's time to renew they are notified their card has expired. The only problem is there's no way to update their card info and have the system carry on with the renewal. They have to either call us or know to make a new subscription. It would be nice to have a place to update their card, whether their account needs to be renewed or even if they're updating it way before their account is set to renew. If the system has tried once but failed due to an expired card and then the user updates their card it would be great if the system recognizes the new card and sees that as a prompt to retry the renewal transaction.
Customer support service by UserEcho