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Users need a place to update credit card info

Nick 4 years ago in BLOX CMS updated by Rich Griffin | Product Manager (Product Manager) 4 years ago 2

We've had a number of people have their credit card expire during their subscriptions. So when it's time to renew they are notified their card has expired. The only problem is there's no way to update their card info and have the system carry on with the renewal. They have to either call us or know to make a new subscription. It would be nice to have a place to update their card, whether their account needs to be renewed or even if they're updating it way before their account is set to renew. If the system has tried once but failed due to an expired card and then the user updates their card it would be great if the system recognizes the new card and sees that as a prompt to retry the renewal transaction.

Completed

Hi Nick,

We do not store Credit Card information in our system as part of our PCI Compliance strategy. Rather we only refer to a recurring transaction with the payment handler. This does allow us however to offer the user the chance to change their credit card info as part of the renewal process.


In the BLOX user dashboard there is a "manage my services" link from which the user will see a renew my account option if they are near or past account expiration. The user is offered the chance to change their credit card info as part of that process. Please contact our Customer service folks at 800-293-9576 if you have any further questions and they would be happy to walk you through it.