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Banner ad issues

Patrick Brannan 5 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 5 years ago 4
Has anyone else had problems with the banner ad admin recently? The position weighting option isn't working correctly (I can't get a locked percentage to actually save) and I've got other ads, that while they are running, they stopped tracking impressions. Just wondering if anyone else has seen anything like this.

Answer

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Our team is performing maintenance on the banner ad system, which should be finished in a couple of hours. After that, your impression counts should behave normally. A service alert regarding this issue was sent yesterday. If you aren't receiving alerts, click here to sign up.

The issue with saving locked percentages is probably unrelated, and we're not able to reproduce it. Please contact our customer support team for assistance.
PINNED
Our team is performing maintenance on the banner ad system, which should be finished in a couple of hours. After that, your impression counts should behave normally. A service alert regarding this issue was sent yesterday. If you aren't receiving alerts, click here to sign up.

The issue with saving locked percentages is probably unrelated, and we're not able to reproduce it. Please contact our customer support team for assistance.
FYI, the impression is still happening. Hope this is resolved ASAP. It makes it very hard to make sure our customers are getting what they are paying for.
The processing of stats caught up on all sites in our Chicago data center around 7PM central time and should be reflecting the proper impression counts on all ads now. We apologize for the inconvience.