1)What problem(s) does this idea solve?
The current Flex template of the e-Edition does not support Kindles or Nooks.
2) Why do you need this idea implemented? We have had multiple calls from customers who used to be able to read the e-Edition on their devices who now cannot. Kindle and Nook makes up about 2% of our users. Which is about 300 users per day.
3) How often would you use this feature?
Our customers would use this feature everyday.
4) How many people in your organization would use this feature? 300 customers , minimum, per day.
It would be nice to tell our customers that we care about them and that we value them as customers, rather than telling them that since they're a minority we don't care and they should buy a different device. At which point I'm sure they'd tell us they'll save their money and just stop subscribing. 300 customers unsubscribing is not a small issue for us, we do value them and would prefer not to alienate people in our small community.
Customer support service by UserEcho