Thanks for that Bob!
We have more targeted support for that coming late this year.
TownNews added official support for IP address white listing early 2019. Here is the help document for ithttps://help.bloxcms.com/article_e78ad4b4-41d2-11e9-9e34-2f034444cfab.htmlif you have questions our customer service team we be happy to assist.
I understand your frustration. Please keep it coming as we are in the process of adding many improvements in this area and appreciate all input.
Since your sites are using Google Tag Manager, you can pass first party cookie variables in GTM to Google analytics as custom dimensions to identify statistics related to logged in users and subscribers. Please create a support ticket with our customer service folks and they can help you with that.
Here is the link to the support page - https://townnews.com/support/
I don't have a concrete timeline for this yet, but it is one of our top priorities for the coming months.
We do have a transaction report that can be sorted by recurring transactions which does include the expiration dates. Please call our Customer services representatives at 800-293-9576. and they will be able to help you out.
This is still in our roadmap. It has taken us longer than expected to get to this but it is a high priority to do this as part of a revamped purchase workflow.
Purchasing a different package is indeed possible when you have an active service. A Customer service ticket was resolved on the issue. There was apparently some miscommunication with the subscriber.
Reducing friction as part of purchase workflow is something that we are focused on going forward. We do indeed have plans for workflow options to include registering as part of purchase. Keep an eye out for announcements early next year. There are changes coming!
Customer support service by UserEcho