Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
If we could set a user's default presentation style (just like we can set that their assets always get them listed as the author) for article assets, that would be very helpful.
To our frustration, we've stumbled across a major shortcoming of Poll Assets this week.
Apparently any change to a poll asset (such as changing the section) resets the poll back to zero for all options. There is no warning in the GUI about this.
Also because the answer counts are not editable by the admin there is no way to restore the previous counts from the asset's revision history prior to the reset.
We're now stuck hoping that Town News engineering can merge the pre-reset and post-reset counts together for these assets so we aren't left with egg on our faces and the inability to announce these results to our readers.
• This behavior needs to be corrected. Admins should be able to change minor things about a poll asset without having the counts reset.
• Poll counts should be editable by admins, maybe ones with a certain level of permissions?
• As with other assets, there needs to be an easier way to restore a revision.
• As Jacki mentioned in this post, poll assets need an end date that stops collecting responses but still displays the results.
What other improvements to poll assets would y'all like to see?
1. What problem(s) does this idea solve?
We want to give SEO authority to a certain Bloxs website. However, we want the story to appear in print editions. Currently, PageTracker is auto-site tagging stories to the newspaper website.
Does not have a process that retains TNCMS canonical URLs when passing through TCMS.
Does not have a process that allows/denies certain TCMS sections from PageTracker’s site tagging.
Does not have a process that allows PageTracker-site-tagged stories to be limited to the e-edition application.
Does not have a process that allows different rules for different site tags. (Do not publish on one site, Publish on another site)
This limits our ability to share print edition content across papers without creating duplicate stories or multiple canonical URLS.
2. Why do you need this idea implemented? Provide as many problems or use cases as possible.
Montana sites would like to syndicate content across multiple TNCMS and TCMS sites.
An editor can share stories across multiple websites and print editions from a TCMS asset.
We are expanding our website portfolio. This includes building out niche sites outside of our newspaper brands. The goal is driving advertising and audience through topic-specific sites.
MontanaUntamed is a hub and spoke distribution model. All the outdoors content created for the Montana newspapers are sent to this one domain, then the content (and canonical URL) is distributed across Montana, Lee and TN Content Exchange papers.
Q: Since it is part of the billingsgazette.com Edition, wouldn't you want it to come from billingsgazette.local so the article would be linked up to the e-edition?
A: Preferably, yes. If we can't have both, we want to drive incremental revenue and audience through highly-monetized web pages over PDF pages with 1-ad behind a paywall.
3. How often would you use this feature? Hourly.
4. How many people in your organization would use this feature? Hundreds of editors and reporters.
PageTracker / canonical url / Syndication
When we make a story long form, the social share icons drop WAY to the very bottom of the article, instead of at the top near the byline/image.
AND, at the bottom, they are very small.
Can they be added back at the top of the article, under the byline perhaps?
When clicking on an asset in search results, it would be extremely helpful if the words used in the search could be highlighted in some fashion. Make the text a different color, bold the text -- anything to help us find the search words quickly. An older system we had did just that.
Thanks! I've added a feature request for this!
While troubleshooting an issue I noticed that Delete and Undo Deletion actions are not logged in an asset's Revisions panel.
While we can deduce when this occurred, it would be immensely helpful if the system logged the point that an asset was deleted and then un-deleted and by whom. The text could go in the same place as when user's fill out the box to record a note on their save.
Our group is using dual monitor setups - it would be awesome to allow us to utilize "drag and drop" from BLOX Total CMS Asset Manager and InDesign. I have my working InDesign document on one screen, and my Asset Manager set to open on the other. Instead of clicking "OK" - it would be convenient to drag the asset (and whatever siblings) directly to the working page.
Customer support says that
are additive only in TCMS -- so they will not prompt changes on the asset in CMS.
If a feature is additive only, that needs to be somehow noted in TCMS on each field, so that users know and remember.
Also, why are these fields "additive only" when they're fairly important ones that we need to change in both TCMS and CMS.
I'll start by saying this is a request I shouldn't even need to make, but I have users who simply cannot understand the impact of changing the Start Time of an article after it has already been published online (e.g. 404 errors for readers following links from social media).
• I'd like an option to have the Start Date/Time of an asset frozen in TotalCMS, once the article has a Site Tag and that time has passed (meaning it has published online).
This would function exactly like the Start Date does in Banner Ads:
This would prevent the accidental removal of an article from the website by users who don't understand exactly how it works. However the Do Not Publish checkbox would still be available for emergency situations when something needs to be taken down, but would require a much more conscious effort to engage.
What do y'all think? I can't be the only one who has face this problem.
Is anyone using Google Analytics 360 that could chat about pulling in the Social referral information into Data Studio? We get a category labeled as "not set" in that referral list and I'm not able to find a clear answer from Google on what to think about that traffic source.
We have a block on the homepage and every section that pulls in a feed of headlines from new stories as they are posted. If a story is updated, reporters and editors can manually (based on our site settings) mark the update as "important." On the article, this shows the original publish time and when the story was updated. It's great.
But the "important" update doesn't recirculate the story through the "latest stories" column. I can pull stories by date and time (done) and by "update" time ... but that applies to any update to the story. Fixing a typo isn't "important." Adding three new paragraphs to a breaking news story is. So I'm interested in a sort rule that would pick up "important" update times.
1. What problem(s) does this idea solve? See above.
2. Why do you need this idea implemented? Provide as many problems or use cases as possible. Greater promotion of breaking news and updating stories. Otherwise, reporters change the start time of the story. That works, but isn't really a best practice.
3. How often would you use this feature? Daily. Hourly. Every time an important update is made.
4. How many people in your organization would use this feature? All of them. OK, all of the reporters (about 35) and digital staff (about 5) and section editors (about 7) and senior editors (3). So at least 50 people.
We send staff photos into TCMS through a "hot folder" that is processed as a Job on the server. We use several properties there to set the section and workflow depending on the folder used.
Is there a way to have TCMS automatically assign an author to an image through one of these functions? I found the following setting put it doesn't appear to work.
- property_import_author: sets all imported assets to have a specific property. Example 2: property_import_author='jdoe'.
Any help is appreciated.
Customer support service by UserEcho