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Under review

ad blocker detection under design > page customizations > advertising

Jay Allred 2 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 3

Can anybody fill me in on how the ad blocker detection / messaging works in BLOX. 

There's a toggle under "advertising", but I'm not sure it even works or what the message says.

Can we control the text in the message or the frequency? How does it work?


Using the same calendar on multiple sites

Andrea 2 months ago in BLOX CMS • updated by diane 2 months ago 4


This year, we bought two southern West Virginia newspapers. I would like to add a Blox calendar to the sites. (For our main site, we use CitySpark, so I am not familiar at all with the Blox calendar.) 

The two new papers have their own Blox websites. Because they are only 30 minutes apart from each other, I would like to create just one calendar for both sites, as they will have many events in common. 

Has anyone using one calendar on multiple sites, or is it not possible? 



Adding "Editor's Picks" in Google News

Robert 2 months ago in BLOX CMS • updated 2 months ago 0

We're trying to impliment the "Editor's Picks" feature of Google News. When I submit the rss feed, it is giving the error "Feed Errors: We could not crawl your feed; the URL may be blocked by robots.txt"

The URL we're using is: https://www.westerngazette.ca/search/?f=rss&sd=desc&l=25&t=article&nsa=eedition&fl=featured&altf=google_newsstand

... which I think is the correct way for Google News. Anything glaringly wrong with what I'm doing?

Google News "Editor's Picks" Documentation: https://support.google.com/news/publisher/answer/1407682

Edit: Googlebot-News is allowed in my robots.txt settings.

Under review

I'm having trouble setting up an Alexa Flash Briefing.

kathy 2 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 1

Support says I need a proxy server. Has anyone else got this working that would point me in the right direction please?

Under review

Reporting the number of obituaries published, by funeral home, within a date range. Can it be done?

Jay Allred 2 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 2

Accepting suggestions. / assistance

I am trying to generate a report of the obits published by funeral home within a certain date range. The purpose is to validate billing per obit for the funeral home. In other words, "We published ____ obits for ______ funeral home between ____ and ____, and here's a list of them."

All of our funeral homes are assigned as businesses within our business directory, and the business is attached to each obit asset when published. Example: http://www.richlandsource.com/obituaries/andy-scubby-scodova/article_baca4860-ad27-11e7-ba01-cbc8df811bd7.html

When viewing within Marketplace>Businesses, the individual articles are shown as child assets of the funeral home.

I tried to run a report out of analytics in BLOX.

Businesses>Related assets summary

It returned a "backend fetch failed"


How do I add an e-mail as a link to a web ad?

Annaward 2 months ago in BLOX CMS • updated by Rick Simpson 2 months ago 2

I thought that typing "mailto:" and then entering the e-mail address would do the trick, but it didn't work. Any suggestions on how to do it without making the ad an HTML5 ad?



Webinar | How to cover breaking news with BLOX CMS

Cherry Wolf (Marketing specialist) 3 months ago in BLOX CMS • updated 2 months ago 3

Join us on October 5th @ 10:30 AM CDT

Natural disasters, protests, shootings or viral stories—when big news breaks, you want to be ready. At our October customer webinar, we’ll share best practices, practical tips, and customer success stories to help you become a go-to source for breaking news.

  • Learn what you can do today to prepare your site.
  • Get the story quickly with BLOX Go and other integrated BLOX CMS tools.
  • Spread the word using BLOX Email Reach, specialty flags and site designs.
  • Make the most of increased traffic when your story does go viral.
  • . . . and lots more!

Will you be ready when big news breaks? Join us on October 5th at 10:30 AM CDT to learn more.

Want to take in the webinar on your own time? Register now and we’ll send you a link to the webinar recording once it’s ready.


You have unsaved drafts of one or more assets

David Kennard 2 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 1

I am getting this dialogue box each time I log into BLOX/CMS Editorial/Assets. It includes three documents that I know I have saved. How can I make this go away?


Training request: Timelines

Katie 2 months ago in BLOX CMS • updated by Aaron Gillette (Marketing Director, TownNews.com) 2 months ago 1

I would like to request a training seminar for two Town News users on building slideshows to see what capabilities we might be missing.


Hi Katie,

To request a session with our training team, please complete the training request form on our help site. They'll be able to help you out.


Aaron Gillette

Marketing Director



Bug?: Unable to close photo after viewing photo on live Flex site.

Jeff Sebestyen 3 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 2

I have a story with no presentation mode.  The single photo is simply a Child Asset to a Flex story.  In both Internet Explorer and Chrome, I can not close the photo after viewing it.  There is no X, and I can't click off of it.  I have to refresh the page.   I can recreate this issue on multiple stories.   I have looked on a sister site and they have an X.  I have also tried clicking where an X would be.  

Maureen Reinert 2 months ago

The problem is that your header/nav is covering the close button. The close button is there. It's just roughly on the page under the Sign Up and Log in buttons.

If you use the developer tools, look at the style:

#site-navbar-container {






Turn off the position:fixed value and you'll see the close button.

One possible way to get around this is to set the z-index on the class .modal.fullscreen.

.modal.fullscreen {



I don't know if that will mess up something somewhere else on your site, but it would make the image overlay appear on top of the menu, and that would allow for the close button to be seen.


Feature request: Locking content blocks when someone has it open

Kyle Whitfield 2 months ago in BLOX CMS • updated by Robert 2 months ago 1

It would be super helpful if blocks, like assets, would lock when someone already has one open.

We run into situations, especially in breaking news, where 2 people might have our homepage top stories block open. Both are pinning and re-arranging stories -- but they're accidentally saving over each other's work without knowing it.


Consider lengthening revision history in BLOX?

Kyle Whitfield 5 months ago in BLOX CMS • updated by Elizabeth Stephens 3 months ago 3

Right now, BLOX only stores versions of the 10 most recent revisions made, correct? Is there anyway to expand that to 30 or even more? We change assets so often now that we lose the ability to track story versions to serve as teaching points for reporters/editors and for gathering versions for contest entries. Is this something that's technically possible to accomplish?


What's your reaction to User Reactions?

Christine Masters (Director of Product Management) 9 months ago in BLOX CMS • updated by Ellen Meany 3 months ago 16

Hi community people!

Earlier today we had our big BLOX Core update! If you missed the release notes, they are here.

I've noticed a few media sites start using the User Reactions feature. Are any of you thinking of enabling it? Maybe on just a specific section? I'm interested in hearing your reactions or ways to improve it.

Under review

Y'all aware that your latest update broke template editing capability on Safari?

Paul Crawford 3 months ago in BLOX CMS • updated 3 months ago 6

Just wondering. Can't select any of the drop downs or expand windows anymore since around Tuesday.

Under review

Feature Suggestion: URL display in asset creation window

Abby 4 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 months ago 4

I was thinking that it would be beneficial to have a box within the asset creation window where once an asset has been saved, the asset's URL is displayed for easy copy/paste. My coworkers and I are frequently (at least once a day) creating assets which we then email out to our subscribers using Constant Contact. It would be nice to have the URL easily copyable from the asset creation screen, rather than opening a new tab or waiting for the asset appears on the front-end. If the URL were displayed in the asset window, it would save a click!