Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
0
Completed
Lonnie de Lambert 3 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 years ago 1
At this time AdOwl is not integrated with the User Dashboard, so a user can not edit their AdOwl ad. Will TownNews change this, so users can edit their classified ad content?
Answer
Hi Lonnie!

If your users are logged in when they place an ad through Ad Owl, the ads are automatically associated to their user account. If they are associated to their user account, we can show them in the User Dashboard. You have to enable a specific option for this feature to be enabled (you can ask our Customer Support team for help on this).



Note that this will NOT affect the Ad Owl print submission - only the online classified ad.

Let me know if this makes sense or if you have more questions!

Christine
0
Answered
Patrick Brannan 3 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 years ago 2
I'm confused about how to make the mobile ad positions work correctly. We are selling a mobile banner 300x50 position for the footer ad. It is to be on the homepage of devices and also on article devices. It seems as if you have to load the ad two different times once for the homepage and once for the the article pages, at least if you then want to adjust percentages on each position.

Does anyone else have this issue? How are you running ads in the mobile positions?
+1
Planned
Patrick Brannan 3 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 years ago 2
How can a customer load caption information with an image they are posting with an event on the calendar? There doesn't appear to be a way to handle caption information currently
0
Answered
CVDaily 3 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 years ago 1
I want to add a banner that will remain static (not rotate with other banner ads) on the side rail. I can't see how to move existing ad spaces or create new ones. Help?
Answer
You can't really "move" ad regions since they are built into the page. This is actually intentional, to avoid an over-zealous City Editor from deleting on the ad spots he didn't like or something. =)

See a map of the available regions here:

http://docs.townnews.com/kbpublisher/Ad-Region-Map...

However, you can very easily ad more "positions" into an available ad region, even if it is already in use. This way, you can target a new ad just to that position, and if it is the only ad assigned to that position, it would not rotate with other ads.

To add another position, go to your Banner Ad application, and click on the settings panel (gear in upper right corner). You'll get the ad regions manager:



Edit the region where you would like to add another position, and change it to "2" or more.

Then, use the position targeting to assign your add to the new position in that region. Like so:



The ads rotate separate in the in-story1 versus the in-story2 ad positions. So, if only one ad were assigned to in-story2, it would not rotate.

I'll go ahead and mark this as answered, but let me know if this doesn't make sense! =)

Christine
+5
Under review
Adam Wratten 3 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 years ago 1
When we upload images to marketplace businesses, it takes 245 million years to get done if there are more than a handful of images.

Would it be possible to incorporate a batch upload button much like we see in the Editorial section of BLOX?
+1
Under review
Simon Birch 3 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 years ago 1
The URL custom properties for displaying tabbed regions allows three different positions for displaying the tabbed regions in the right sidebar, but only one option (in center-one-index at the top of the page) in the main column (the 620px left column on our wireframe).
(http://docs.townnews.com/kbpublisher/How-can-I-display-tabbed-regions-on-my-site_6620.html)
We would find it useful to have the option of placing a tabbed region in other positions in the main column — for example center-one-index, center-four-index, center-seven-index or center-ten-index.
+3
Under review
Jason Schaefer 3 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 years ago 2
It would be nice if the current map could be displayed in a larger version. Similar to the way the images get loaded into a tab.



+1
Under review
David Marsters 3 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 years ago 2
Unless I'm missing something, it seems to me that a user can't successfully find anything created in the Elections Stats app with a search on our website, because the search asset types don't include the Elections Stats asset types. (And by virtue of this, you can't create any custom search blocks that target Election Stats assets). I've tested this several ways and never been able to hit upon an Election Stats asset in a search. For example, if you search for "John Doe", you'll be able to find articles he was mentioned in, but never his candidate asset or the race asset he's included in. This seems like a huge oversight, because users are going to be searching for candidates by name. We're displaying all the candidates on our elections pages, of course, but the reality of how people use news sites is that they're going to search by name before clicking through to that page and scrolling down to find who they're looking for.
0
Under review
Jacki Gray 3 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 years ago 1
I don't see an option to export a query of business listings in Marketplace. For example, after doing a search of funeral homes or florists in Marketplace>Businesses, I would like to export that list to use in print. We use the businesses to create online service directories. We would like to use the same information in print (at least business name, address, phone number, logo).
+1
Answered
Patrick Brannan 3 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 years ago 4
Why are the images not showing up with the ad reports anymore? When we used to run reports it would have an image of the ad creative that went with that ad. We had advertisers that need/used that for co-op with their advertising. Can we have those images back on the reports?
+2
Completed
Jason Schaefer 4 years ago in BLOX CMS • updated 3 years ago 5
The number of characters for the latitude and longitude need to be increased. Currently your system rounds the numbers to the nearest fifth decimal place.

Recently we had an issue with this as we were trying to display a map to the location where a train struck a pedestrian. When we input the longitude and latitude (with seven decimal places) and clicked the view button the preview showed the correct location. When we saved the article and previewed the resulting map was 8 streets from the railroad track.

In the same line of thought it might be useful to give us a way to override the default zoom level.
Answer
We are making a change in the 1.17.0 release of BLOX that will allow for higher precision latitude/longitude coordinates to be entered and stored. 
+1
Under review
Patrick Brannan 3 years ago in BLOX CMS • updated by Patrick O'Lone (Director of Software Development) 3 years ago 1
We've had customers ask or call when they lose information they've entered in a form, and especially calendar events. Is there a way they could save information as they are entering it?
+1
Planned
Jacki Gray 3 years ago in BLOX CMS • updated by Mike Stickler 3 years ago 3
Can the functionality of the print option for the Tributes skin be added to other editorial assets?
When you choose the option to print an asset with the Tributes skin, the image is included on the print.
Sample: http://www.timesonline.com/announcements/sm-sgt-walter-parker/article_bc438674-d234-11e3-b83b-0017a43b2370.html?mode=print
When you choose the print option on other editorial assets the images are not included in the print.
Sample: http://www.timesonline.com/flavor/recipes/extreme-burgers/article_fc7cdd38-b8e1-11e3-8788-001a4bcf6878.html?mode=print
+5
Started
Casanova Nurse 3 years ago in BLOX CMS • updated by Mike Stickler 3 years ago 6
I hope consideration can be given to the idea of displaying severe weather warnings, watches, and advisories automatically and prominently on a site's homepage.  Users of our website want immediate information on severe weather warnings, which we currently can't provide.  As one of your TV clients who switched to Blox from other CMS's, this glaring gap in breaking weather information has placed us at a huge disadvantage compared to previous CMS's and current competing websites.  Internal corporate IT folks have been trying to develop a system of severe weather postings manually, but it is not practical when dealing with warnings issued in rapid succession while juggling other severe-related live coverage needs on broadcast TV or web stream.
0
Answered
Lindy Bazner 3 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 years ago 2
We use BLOX CMS to host our special sections using the e-edition tool. Is there an anticipated update to where we can batch upload our PDF pages, instead of uploading them one by one?