Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

0

Teaser image

Lindy Ritz 3 days ago in BLOX Total CMS • updated by Kevin M. Cox 9 hours ago 1

If you remove a 'teaser' image from an article in TCMS, and re-flow it up to Blox, it seems that the teaser image won't go away. You actually have to remove it from both system versions. Is that a bug?

0

Is there a most popular block for Email?

Marshall Hopkins 5 days ago • updated 5 days ago 2

Or how would you create one out of the headline list block?

0
Under review

NIE in digital age

Thomas Martinez 1 week ago in BLOX CMS • updated by Kevin M. Cox 6 days ago 2

What are other sites doing with NIE? We no longer deliver papers to schools, instead giving them access to the E-Edition. We recently went to a metered pay wall, and don't want to give a bunch of accounts out. What are you doing? 

0

Removing flags from stories after a set time period

Thomas Martinez 2 weeks ago in BLOX CMS • updated by Alfonso 2 weeks ago 1

I can't find a solution to this, other than to set a block up to display something for only a certain time. But that still leaves a flag on a story.

I think it would be helpful if we can automate a way to take a flag off a story (for example, keeping a "breaking" flag on a story for only two hours) after a certain time frame, or to set it to last only a certain time frame.

Perhaps there's already a way for this, but I can't seem to find it. Anyone have any ideas?

0

Webinar | Your game plan for big revenue and engagement from prep football

Cherry Wolf (Marketing specialist) 2 weeks ago • updated 2 weeks ago 0

Join us on Wednesday, June 19th @ 10:30 AM CDT

Your game plan for big revenue and engagement from prep football

Kick off your own turnkey high school football contests that convert local sports fans into lucrative repeat visitors. At this customer webinar, Doug Green, product manager for TownNews, will show how GamesPerform from TownNews gives you everything you need to launch hyper-engaging sports challenges that grab your audience’s attention, and keep them coming back.

Learn how to:

  • Let players compete with others, test their knowledge against your experts, and follow their progress with detailed stats.
  • Offer local advertisers a variety of high-visibility banner positions and contest sponsorship opportunities.
  • Extract big value from your programmatic advertising impressions with Google Ad Manager.
  • . . . and much more!

Ready to boost your revenue and audience engagement with turnkey high school pick’em contests? Join us on Wednesday, June 19th at 10:30 AM CDT.


Want to take in the webinar on your own time? Register now and we’ll send you a link to the webinar recording once it’s ready.

0

Make all fields in assets in TCMS usable.

Beth OMalley 2 weeks ago in BLOX Total CMS 0

Feature request:

PLEASE make adjust these additive only fields in TCMS so that they act "normally" and make adjustments to files in Blox as well. If a feature is additive only, it makes it very difficult to actually be useful for clients that use TCMS as their main CMS.

teaser images

authors

delete time/date

+8
Started

Batch edit utility - change more than 25 at a time

Sara Hardison 4 years ago in BLOX CMS • updated by Brad Boner 3 weeks ago 25
We have a lot of section tags with hundreds of assets assigned that we are moving around and do change from time to time. The batch edit tool is great, but the limit to only changing 25 at a time makes it quite difficult when we are dealing with the number of assets we are. Would be great to have option to change number of assets you want to change at a time, so 25, 50, 100..etc.
Answer

There are several different requests in here:

  1. A "mass" batch edit. We are working on this currently... it should be available in Q2 of this year. It allows you to create a search and then apply batch edit to that entire search results, even if it affects thousands of assets. There will be an extra confirmation process where you must type in the number of assets so that you are sure that you know how many assets you are affecting. The task on large amounts of assets happens as a background task (so it can take as long as it needs) and then sends you an email when you're done. So, for Nick's needs, this would definitely work).
  2. The ability to see more assets on a search results page in the BLOX admin. The solution for this will likely come as part of our new backend UI, which will likely end up being some kind of infinity scroll.

Lastly, there is the request for a batch edit function to change headlines and captions. To be honest, we are worried about allowing content to be changed in a batch editing process. Firstly, it's considered bad SEO to have similar titles on multiple pages in your site. Secondly, having all headlines (such as on a vertical gallery) is kind of annoying and repetitive to the reader.

On the other hand, I of course realize that if you don't add a title, we'll use the filename instead. And typing 200 unique, accurate titles is a very time-consuming task to say the least! Also, the only thing worse than a vertical gallery with repeated identical headlines is a vertical gallery with filenames as headlines instead! And, we currently provide no mechanism for them to be hidden as an option.

However, maybe we can fix some of those underlying problems instead. Basically, we're thinking that batch editing headlines and captions is a symptom of a bigger problem rather than a problem in and of itself.

What about something like this:

- A collection asset has the option of not showing photos and captions, even if they exist.

- In places where we have to show some kind of title (such as search results) maybe we show the parent's title instead?

Or:

- A way for the photo itself to know whether or not it has a unique headline, and if it does, display it. If not, display the parent (unless on a collection page). I would have to think more on how it can know it is a unique title... 

    0
    Completed

    Webinar | What's new in BLOX CMS

    Cherry Wolf (Marketing specialist) 4 weeks ago in BLOX CMS • updated 3 weeks ago 1

    Webinar recording now avaiable

    What’s new in BLOX CMS

    Become a master of efficiency and automation with the latest updates from TownNews. At our June customer webinar, Christine Masters, director of product management, will highlight the most exciting new features from the latest major release of BLOX CMS.

    What’s new:

    • Super batch processing makes it a snap to update a large selection of assets.
    • New promotional button block lets you create dynamic, trackable text buttons.
    • New map vendor give you an alternative to Google Maps, no credit card required.
    • . . . and more!

    Ready to get started? Watch it now.

    +2
    Under review

    Feature Request: "Featured" Comments (Comment ID)

    Ian McPhee 1 month ago in BLOX CMS • updated by Elizabeth Stephens 4 weeks ago 5

    I've submitted a ticket about this but would like to see how many other would find this useful.


    We would like the ability to "feature" a comment on pages other than articles. With the increased focus industry-wide on a more engaged journalistic approach, this is something I think all TN customers would find useful. For us, the reader has become much more involved in every step of our writing process. We want to combat the recent "don't-read-the-comments" mantra that has become so commonplace.

    Ideally, there would be a block that can pull in or pin Comments just like blocks can with Assets. This would allow us to have various blocks that show the latest comments in every section on the homepage, or every comment in a given section, for example.

    I thought this might also be possible somehow by embedding the comment as a "widget". I played around with Google Console and was able to pull the html for a comment and paste that into an html block to pull it in, which obviously isn't ideal for several reasons (if the user edited their comment, that wouldn't be reflected, for example). But I didn't see anything like a "comment id" in the code, or in the Comments feature in general anywhere, which is how I would assume this would be done.

    Has anyone done something similar or want to do this as well but can't figure out a way?

    +4

    Feature request: Ability to have separate SEO-only headline

    Beth OMalley 1 month ago in BLOX Total CMS 0

    It would be great to have an SEO headline field so we could customize headlines for search optimization.

    +1

    Customize Form Appearance

    Kara Johnson 1 month ago in BLOX CMS • updated by Joe Hansen (Product manager) 1 month ago 1

    What I thought is a simple change but I can't find anything related- I'm looking to remove the drop shadow on my form headers. I saw other TownNews customers sites without a drop shadow and wanted to do the same. On here is a picture of a current form for us with the drop shadow. Thank you!

    0
    Under review

    Trouble setting up Notifier

    Robert Armstrong 3 months ago in BLOX CMS • updated by Doug Green (Product Manager) 1 month ago 17

    I followed the instructions listed here to set up Firebase and connect it to BLOX. But when I send the test push notification, nothing happens. The error in the log says "The caller does not have permission."

    I deleted my keys and redid everything from the start, and same thing. Don't know where I should look or what I need to do to get it to work. Anyone have a similar problem, or any ideas on how to fix it?

    +1
    Planned

    Feature Request: Notifier - Inclusion rule: author

    Ian McPhee 2 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 1 month ago 3

    I got Firebase / Notifier all set up this morning but was disappointed when I got to this window and saw that I couldn't set notifications to be sent based on Author. I don't love the "Follow Notifications" feature, so my plan was to set up each Author as a Topic in Notifier and encourage folks to follow writers that way instead. For now I'm going to use includes: Keyword and have my writers keyword their articles with "#theirname" but I would love to not have to do that. 

    Anyone else think this would be useful? I'm submitting a ticket as well.

    Answer

    This is on our roadmap for Notifier!

    0
    Completed

    Login session cookies that work after a browser has closed

    Amanda 1 month ago in BLOX CMS • updated by Joe Hansen (Product manager) 1 month ago 1

    We've had several users complain that they have to keep logging back in to our website to view more articles. The login session cookies for our website last as long as the browser is open but I was wondering if we could get an option to have a login session cookie that lasts for a couple of days or even hours after a user logs in. I know a lot of websites have this capability and I think it would help with our user interface.

    Answer

    Amanda, this does already exist. You'll need to enable the "remember me" feature for login. I'd recommend setting it to "disabled at users option" which means by default it will be on. Check out the docs here: https://help.bloxcms.com/knowledge-base/applications/settings/users/workspace/article_a8b8751e-2bf3-11e5-a626-df030e819425.html

    +4
    Under review

    Feature Request: Auto-populating Collections

    Kevin M. Cox 1 year ago in BLOX Total CMS • updated by Andrew Link 1 month ago 6

    Here is what I want and why I want it:


    I'd love the ability to create a Collection asset and then define a slug template that would automatically assign any specified asset type matching that pattern to the Collection as a child.


    For example: 


    Create a Collection, set the Start Time, Sections, Workflow, etc. Then define the following for matching:
    Type: Image
    Slug: 180518-new-shooting*
    (The asterisk being a wildcard just like in slug search.)


    The system would run a search on the slug either constantly or every five minutes or something and then automatically add the matches into the collection.


    180518-new-shooting-01-KMC
    180518-new-shooting-37-JR
    180518-new-shooting-15-SV
    180518-new-shooting-4-KW
    etc.


    Or maybe even options for keywords instead of slugs:
    Type: Image
    Keyword: #sfhsshooting


    Two scenarios where this would save a ton of time:


    1. We had a mass shooting today and it would have been a huge help for photographers to FTP their images into TotalCMS and not even need to open the browser and login to BLOX. Just upload the photos and know they'll be added into the existing live photo gallery within a few minutes. (Transmitting images via FTP directly from Photo Mechanic is hands-down the fastest way to get photos into TCMS.)


    2. It would save a bunch of time when covering sports to setup the Collection ahead of time and then let it auto-populate as photos are sent during the game. During the World Series last year I was able to send photos during the games but usually didn't have time to get into BLOX until afterwards. So while my photos where in TCMS, they weren't online for any readers to see.


    A feature like this would help level the playing field for small publications that don't have dedicated web staff sitting in the office to build galleries.