Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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Completed

Webinar | Editorial masterclass for BLOX CMS

Cherry Wolf (Marketing specialist) 3 weeks ago in BLOX CMS updated 1 week ago 1

Webinar recording now available.

Editorial masterclass for BLOX CMS

At our November customer webinar, Christine Masters, Director of BLOX CMS for TownNews, gave a masterclass to highlight some advanced, and sometimes overlooked, editorial functionality within BLOX CMS.

Topics included:

  • Using BLOX Notifier to keep readers in the loop and drive social media traffic.
  • Enriching your stories with multimedia content using the drag-and-drop Article Designer.
  • Customizing your site with expert block management tricks—from permissions to scheduling, and beyond.
  • Writing headlines to improve SEO.
  • . . . and much more!

Ready to get started? Watch it now.

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Incorrect Article Title and Preview showing up in Google

Marshall Hopkins 2 weeks ago in BLOX CMS updated 2 weeks ago 2

Sent in a ticket for this, but I wanted to also hit up the Community to see if anyone else has seen this:

I need help fixing a feed or article component problem. We are seeing errors when our articles show up in Google Alerts and I am wondering if it is just a scraping glitch or if we have our feeds set up improperly.

  • Weather information in place of Article Preview.
  • Photo Asset names in place of Article Titles
  • The Menu Bar text in place of Article Preview

Seem familiar to anyone?

Marshall




+1

Show me your newsletter!

Jesus Sanchez 3 weeks ago in BLOX CMS updated by Kevin M. Cox 2 weeks ago 1

Hello. We are going to increase our focus on our email newsletters in the coming months. Right now our Daily Digest is based on a URL and also includes a few extra blocks for sponsored content, calendars, featured photo, etc.

We want to take full advantage of the features that are available for newsletters within Blox and would like to see what some other TownNews customers have done to punch up their newsletters.

I know we would have more options if we worked directly in Constant Contact but our goal is keep building the newsletter within Blox to minimize the work needed.

+2

Requesting Explanation for the Forced Password Reset on October 29th.

Jeff Sebestyen 3 weeks ago in BLOX CMS 0

At the end of October 2020 all my Admin users were forced to change their password, and it came rather abruptly with no real explanation as to why this took place, nor was there any forewarning that made this seem like a planned feature update.  Was there a data breach of some sort?  

+1
Under review

Export custom user fields

Maureen Reinert 5 years ago in BLOX CMS updated by W. Rags. 3 weeks ago 6

Does anyone know how to export the custom fields that we are adding when our users register. I see the data on the Custom tab of the users' accounts, but when I export the users to a csv file the only fields that are exported are

screenname email account_type firstname lastname createtime authtime country address municipality region postcode phone gender birthday

There's nothing in the TN documentation about this. The documentation tells you how to add a custom field to the registration form, but it's not much good if we can't export that information.

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Linking advertisement to phone number

michael 4 weeks ago in BLOX CMS updated by Maureen Reinert 4 weeks ago 3

I'm trying to link a banner advertisement to initiate a phone call. Normally that would be done by using tel:xxx-xxx-xxxx in an HREF. I try to put it into the Link URL: section, but it converts it to tel://xxx-xxx-xxxx which does not work.

Is there a way to do that?

+3

Way to set default workflow for all users?

Robert Armstrong 2 years ago in BLOX CMS updated by Tom Houston 4 weeks ago 1

I know you can set the default workflow on an individual basis, but is there a way (or is it planned if not) to have the option to set all users default workflow, or even set the default workflow upon user creation?

+1

Any Update? Blurry Magnification on Flex E-Edition.

Jeff Sebestyen 4 weeks ago in BLOX CMS 0

This is now becoming a huge week-long issue from a customer service aspect.  I would like for TownNews staff to provide an update on the repairs with an estimated time of repair, and I would like to know if this issue stems from a Blox update, or an iOS issue.  

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Adding moderators to Facebook comment plugin

Jenna Duncan 4 months ago in BLOX CMS updated by Tom Houston 4 weeks ago 1

We keep getting the runaround from FB/Town News but we have no idea how or where to add additional moderators to the Facebook comment plugin on our news website. Anyone have any ideas on how to do this? The person who set up the integration left and we haven't been able to figure out how to actually delete spam comments from news stories. When we asked Facebook, they gave us script that Town News said it doesn't have in the system. 

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Answered

I was trying to add a login...

Matthew Digiacomo 1 month ago in BLOX CMS updated by Christine Masters (Director of BLOX CMS) 1 month ago 3

Right now it keeps telling me  'BLOX CMS admin is currently unavailable' ... Of course, the person I am adding needs admin privileges ... IS this something related to the recent password update and is there an ETA for when this might be fixed?

Answer

Hi guys!

Yes we disabled the ability to promote a user account to an admin temporarily, but that should be working again now.

If you are still having any issues, please submit a support ticket for our Customer Service team, they will be able to help you out quickly. =)

+11

More poll customizations: End dates, hide results, etc.

Graham Archer 3 years ago in BLOX CMS updated by Nicholas.farnsworth1 1 month ago 3

Hey all, I'm thinking we could really benefit from a few new options with polls. Some details:


1. It'd be really nice to be able to put an end date on a poll. It just seems like a basic functionality, and I know several people up-voted the idea before: https://help.bloxcms.com/knowledge-base/applications/settings/urls/custom_properties/article_5fd6d870-2bdc-11e5-93e5-034d9f275a7e.html


2. Can we have the option to NOT show results (and maybe show a field after someone votes — "Check back Aug. 8 to see the winner."). That'd allow for us to do some really cool stuff that's not currently allowed. You could have votes for an athlete of the week, person of the year, etc. and not risk people not voting because someone is out to a 2-to-1 lead early, etc.

+16
Under review

Closings Application

Jason Schaefer 7 years ago in BLOX CMS updated by Mike Stickler 1 month ago 34
Since business/schools/daycares/etc closings is a issue that all newspapers/media have to deal with it would be nice to have a built in way to have approved businesses input/update closings/delayed starts within BLOX.
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Answered

Can we get weekly reports of form submissions/transactions emailed?

Nick 5 years ago in BLOX CMS updated by Carl Appen 2 months ago 3

We've got a payment form set up on our site. The marketing team wants weekly spreadsheet emailed with info from that week's submissions. Is that possible?

Answer

We can set up forms to be sent in real-time (rather than in bulk). There is an email tab in the properties of the form that allows you to add an email address, and they will get emailed with each form.


If you need help with this, please contact our Customer Support team. =) Thanks!

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Answered

Question about the Hammer.

Marshall Hopkins 2 months ago in BLOX CMS updated by Christine Masters (Director of BLOX CMS) 2 months ago 1

When using the "Hammer" headline in an article, is there a way to turn off the title?

Answer

Hi Marshall!

There is not a way to turn off the headline now. However, note that the headline is still used in many places throughout the site, such as on some auxiliary block, search results, social media, og tags, etc. So, I would think of the hammer headline as an extra graphical highlight, but you still need a good main headline.