Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

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0

Image presentation only in thumbnail

Joel Kight 23 hours ago in BLOX CMS 0

Is there a way to add a presentation mode for a thumbnail only image that does not show in the article body? We would use it for stock images that show on the home page but when you click on the article, it won't show since it is not directly relevant to the article.

0
Answered

Difficulties with Apple Podcast Connect validating podcast RSS feed

Rachel Minske 2 days ago in BLOX CMS • updated yesterday at 2:21 p.m. 12

We are trying to get a podcast into Apple Podcasts, but have encountered a number of roadblocks. We continue to receive an error message from Apple that it can't "read our feed." A few Town News teams have diligently been working on this for us for several weeks, but we're still unable to get it validated. We are using the podcast player on our site. 

When we reached out to Apple, they said the reason why it can't validate our feed is because it does not have support for HTTP HEAD requests. 


Town News says at this time, it does not believe its the 400 request, partially because it does not allow those requests and it would affect all podcasts. 

Has anyone else ran into this/issues with Apple validating an RSS feed generated through Town News? If so, what worked for you? 

Answer
Joe Hansen (Product manager) yesterday at 2:20 p.m.

Excellent. Thanks for the feedback Rachel. I'm going to add a feature request to have the section tag selection be a drop-down instead of a text entry field after seeing how picky Apple is about that.

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For Facebook Instant users, how are you getting your stories to update automatically?

Kyle Whitfield 2 days ago in BLOX CMS 0

Hi y'all,

For folks here using Facebook Instant, how are you forcing Facebook to update stories from the RSS feed you've submitted?

We notice a lot that a story that's been "Instant-ized" won't update automatically during the day as the story is updated/saved.

Curious to see if there's a solution someone has found. Thanks.

0

Is it possible to exclude an article from search engines?

Geordie 2 days ago in BLOX CMS • updated by Maureen Reinert 2 days ago 1

I am sure we are all getting more requests to take down articles that portray people in a bad light. And even though we are loathe to "rewrite history" by pulling stories off the site, we are sometimes sympathetic to people who are followed by minor past crimes like marijuana possession that now show up high on Google searches. Rather than pulling stories down entirely, can we simply exclude specific articles from search engine updates?

0

Calendar success stories

Kevin M. Cox 3 months ago in BLOX CMS • updated by David Rouse 1 week ago 10

I'm looking for some examples and experiences from other papers who are successfully utilizing (or gave up on) the BLOX calendar feature of their sites.

Ours is currently empty: https://www.galvnews.com/calendar/

But we're looking to see how hard it would be to jump start it and then of course what opportunities there would be to monetize it.


I'd appreciate any thoughts, examples and/or experiences that y'all are willing to share.


Thanks!

0
Planned

NIE in digital age

Thomas Martinez 1 month ago in BLOX CMS • updated by Rich Griffin | Product Manager (Product Manager) 2 weeks ago 7

What are other sites doing with NIE? We no longer deliver papers to schools, instead giving them access to the E-Edition. We recently went to a metered pay wall, and don't want to give a bunch of accounts out. What are you doing? 

Answer

Hi All,

TownNews added official support for IP address white listing early 2019. Here is the help document for it
https://help.bloxcms.com/article_e78ad4b4-41d2-11e9-9e34-2f034444cfab.html
if you have questions our customer service team we be happy to assist.

+1

Removing flags from stories after a set time period

Thomas Martinez 1 month ago in BLOX CMS • updated by Alfonso 1 month ago 1

I can't find a solution to this, other than to set a block up to display something for only a certain time. But that still leaves a flag on a story.

I think it would be helpful if we can automate a way to take a flag off a story (for example, keeping a "breaking" flag on a story for only two hours) after a certain time frame, or to set it to last only a certain time frame.

Perhaps there's already a way for this, but I can't seem to find it. Anyone have any ideas?

+8
Started

Batch edit utility - change more than 25 at a time

Sara Hardison 4 years ago in BLOX CMS • updated by Brad Boner 1 month ago 25
We have a lot of section tags with hundreds of assets assigned that we are moving around and do change from time to time. The batch edit tool is great, but the limit to only changing 25 at a time makes it quite difficult when we are dealing with the number of assets we are. Would be great to have option to change number of assets you want to change at a time, so 25, 50, 100..etc.
Answer

There are several different requests in here:

  1. A "mass" batch edit. We are working on this currently... it should be available in Q2 of this year. It allows you to create a search and then apply batch edit to that entire search results, even if it affects thousands of assets. There will be an extra confirmation process where you must type in the number of assets so that you are sure that you know how many assets you are affecting. The task on large amounts of assets happens as a background task (so it can take as long as it needs) and then sends you an email when you're done. So, for Nick's needs, this would definitely work).
  2. The ability to see more assets on a search results page in the BLOX admin. The solution for this will likely come as part of our new backend UI, which will likely end up being some kind of infinity scroll.

Lastly, there is the request for a batch edit function to change headlines and captions. To be honest, we are worried about allowing content to be changed in a batch editing process. Firstly, it's considered bad SEO to have similar titles on multiple pages in your site. Secondly, having all headlines (such as on a vertical gallery) is kind of annoying and repetitive to the reader.

On the other hand, I of course realize that if you don't add a title, we'll use the filename instead. And typing 200 unique, accurate titles is a very time-consuming task to say the least! Also, the only thing worse than a vertical gallery with repeated identical headlines is a vertical gallery with filenames as headlines instead! And, we currently provide no mechanism for them to be hidden as an option.

However, maybe we can fix some of those underlying problems instead. Basically, we're thinking that batch editing headlines and captions is a symptom of a bigger problem rather than a problem in and of itself.

What about something like this:

- A collection asset has the option of not showing photos and captions, even if they exist.

- In places where we have to show some kind of title (such as search results) maybe we show the parent's title instead?

Or:

- A way for the photo itself to know whether or not it has a unique headline, and if it does, display it. If not, display the parent (unless on a collection page). I would have to think more on how it can know it is a unique title... 

    0
    Completed

    Webinar | What's new in BLOX CMS

    Cherry Wolf (Marketing specialist) 2 months ago in BLOX CMS • updated 1 month ago 1

    Webinar recording now avaiable

    What’s new in BLOX CMS

    Become a master of efficiency and automation with the latest updates from TownNews. At our June customer webinar, Christine Masters, director of product management, will highlight the most exciting new features from the latest major release of BLOX CMS.

    What’s new:

    • Super batch processing makes it a snap to update a large selection of assets.
    • New promotional button block lets you create dynamic, trackable text buttons.
    • New map vendor give you an alternative to Google Maps, no credit card required.
    • . . . and more!

    Ready to get started? Watch it now.

    +2
    Under review

    Feature Request: "Featured" Comments (Comment ID)

    Ian McPhee 2 months ago in BLOX CMS • updated by Elizabeth Stephens 2 months ago 5

    I've submitted a ticket about this but would like to see how many other would find this useful.


    We would like the ability to "feature" a comment on pages other than articles. With the increased focus industry-wide on a more engaged journalistic approach, this is something I think all TN customers would find useful. For us, the reader has become much more involved in every step of our writing process. We want to combat the recent "don't-read-the-comments" mantra that has become so commonplace.

    Ideally, there would be a block that can pull in or pin Comments just like blocks can with Assets. This would allow us to have various blocks that show the latest comments in every section on the homepage, or every comment in a given section, for example.

    I thought this might also be possible somehow by embedding the comment as a "widget". I played around with Google Console and was able to pull the html for a comment and paste that into an html block to pull it in, which obviously isn't ideal for several reasons (if the user edited their comment, that wouldn't be reflected, for example). But I didn't see anything like a "comment id" in the code, or in the Comments feature in general anywhere, which is how I would assume this would be done.

    Has anyone done something similar or want to do this as well but can't figure out a way?

    +1

    Customize Form Appearance

    Kara Johnson 2 months ago in BLOX CMS • updated by Joe Hansen (Product manager) 2 months ago 1

    What I thought is a simple change but I can't find anything related- I'm looking to remove the drop shadow on my form headers. I saw other TownNews customers sites without a drop shadow and wanted to do the same. On here is a picture of a current form for us with the drop shadow. Thank you!

    0
    Under review

    Trouble setting up Notifier

    Robert Armstrong 4 months ago in BLOX CMS • updated by Doug Green (Product Manager) 2 months ago 17

    I followed the instructions listed here to set up Firebase and connect it to BLOX. But when I send the test push notification, nothing happens. The error in the log says "The caller does not have permission."

    I deleted my keys and redid everything from the start, and same thing. Don't know where I should look or what I need to do to get it to work. Anyone have a similar problem, or any ideas on how to fix it?

    +1
    Planned

    Feature Request: Notifier - Inclusion rule: author

    Ian McPhee 2 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 3

    I got Firebase / Notifier all set up this morning but was disappointed when I got to this window and saw that I couldn't set notifications to be sent based on Author. I don't love the "Follow Notifications" feature, so my plan was to set up each Author as a Topic in Notifier and encourage folks to follow writers that way instead. For now I'm going to use includes: Keyword and have my writers keyword their articles with "#theirname" but I would love to not have to do that. 

    Anyone else think this would be useful? I'm submitting a ticket as well.

    Answer

    This is on our roadmap for Notifier!

    0
    Completed

    Login session cookies that work after a browser has closed

    Amanda 2 months ago in BLOX CMS • updated by Joe Hansen (Product manager) 2 months ago 1

    We've had several users complain that they have to keep logging back in to our website to view more articles. The login session cookies for our website last as long as the browser is open but I was wondering if we could get an option to have a login session cookie that lasts for a couple of days or even hours after a user logs in. I know a lot of websites have this capability and I think it would help with our user interface.

    Answer

    Amanda, this does already exist. You'll need to enable the "remember me" feature for login. I'd recommend setting it to "disabled at users option" which means by default it will be on. Check out the docs here: https://help.bloxcms.com/knowledge-base/applications/settings/users/workspace/article_a8b8751e-2bf3-11e5-a626-df030e819425.html

    +16
    Planned

    Allow users to register while creating a new subscription

    Rob Weir 2 years ago in BLOX CMS • updated by Mike Stickler 2 months ago 16

    Hi there -- our newsroom has been frustrated for awhile with the logic in the subscription module that requires users to register for the newspaper's website before buying a subscription. It's creating a bit of friction when e.g. we want to give out a complimentary subscription to an advertiser or other user, and is also a difficult workflow for some of our users if they don't get a confirmation email for registration. 


    I understand the logic of registration being different from subscription status; and I also understand the internal logic of someone needing a registration before they buy a subscription. However, I'm wondering if the subscription page could be streamlined, either to allow people to register while buying a subscription or to create a user registration record as part of a new subscription (that is, prompt for a username when purchasing a subscription). 


    Thoughts on that?