Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
0

Anyone else getting spammed on form submissions?

Elizabeth Stephens 6 days ago in BLOX CMS 0

We have been getting tons of spam submissions via a feedback form on our site. It's regarding CBD and vaping stuff. TownNews says it's people submitting so a spam filter or recaptcha wouldn't stop it. But just curious if others are seeing anything similar. Ours just started in the last month.

+7
Under review

Elections 2020 - what would your media organization want?

Joe Hansen (Product manager) 4 months ago in BLOX CMS updated by Bob Rose 6 days ago 11

We are considering building a new "simple" elections platform for the 2020 election cycle and beyond. This would be more streamlined and easy to use than the old Election Stats, and would include AP election data for state and national elections, leaving you to focus on local. You'd still need to update your local race results as often as you want to make them available for your visitors, but the state and national would be automatic.

I'd love to hear your feedback and thoughts on what you would like to see. Is this something your site could use?

What functionality would you want in such a product?

How are you currently handling election results?

+5

Feature request: Auto-approval for events from trusted users

Chase Doak 3 weeks ago in BLOX CMS updated by Allen Schmidt 1 week ago 3

We recently were forced to disable auto-approval of calendar events on billingsgazette.com due to an influx of event submissions from spammers. The submissions, which numbered in the hundreds and were mostly links to illegal livestreams of sporting events and current movie releases, were not caught by the spam filter.

We recently were released from an agreement with a calendar feed provider, and are looking at ways of better utilizing the calendar features built into Blox. Unfortunately, we just don't have the resources to curate and approve every calendar event that comes through. Having some extra features in place to make the process easier would certainly be welcome.

I'm proposing that Blox allow us to create a whitelist of trusted users who frequently submit events. This would allow us to disable auto-approval for spammers and new users, but would allow frequent users to have their events show up without our intervention.


Another option would be to disallow auto-approval for accounts created within a recent time span (ex. require manual approval of events submitted by an account that was created within the last 48 hours, but auto-allow events from older accounts).

+12
Under review

More fine-tuned controls on "Buy Now" buttons on photos

Graham R. Archer 3 years ago in BLOX CMS updated by Thomas Martinez 1 week ago 5

Hey folks, I submitted an idea to Town News, and they said I should post it here to see if this development idea would help others, too. Anything else think this would be helpful?


The idea is basically to add a few new controls — either on the section level or on specific photo types — to allow editors to turn off the "buy now" button on all mugs, all crime stories, or other examples like that.


Town News asked me to answer these questions:


What problem(s) does this idea solve? Why do you need this idea implemented? Provide as many problems or use cases as possible.

A: There are dozens of photos used daily on our website that we do not want to sell. Many of these get automated tags that remove the "buy now" button (AP photos, for instance), and that's great. But still a large number of photos get manually tagged with #nosale to keep that button hidden. It would be very helpful to have more specific, targeted and automated ways to blacklist some photos from being sold. For instance, we NEVER want to sell a photo of a criminal who just committed some heinous crime. And a huge number of the mugs we run on our website are handouts that we can't sell, and even the ones that are ours are not any real source of revenue. My proposal would be that we have some ability to turn on/off the "Buy now" button for specific photo types (like all mugs) or sections (so you could turn off sales for all photos attached to stories categorized as crime, for example).

How often would you use this feature?

A: This would be used daily. The automated button removal would impact dozens of stories and several dozen photos each day.

How many people in your organization would use this feature?

A: All online editors would gain from this function, and reporters would no longer have to alert online staff to photos that got missed during the tedious and error-prone manual #nosale application process. Dozens of employees would be impacted.

0

Blox Now App story list does not refresh automatically.

Jeff Sebestyen 2 weeks ago in BLOX CMS 0

I have been noticing that on the Blox Now App, a story will not show up unless the user either force closes the app, or manually refreshes the feed by hitting the refresh button in the menu.   

I had a story post to Blox at 1:13pm.  At 2:15pm I opened my app and the article wasn't there.   I had to manually refresh my feed.  I realize some operating systems put background apps to sleep under different variables and behaviors my differ.  I do not expect a typical user to force close an app or have to manually refresh the feed.  

I would like a feature request for future versions to refresh the users feed after a certain amount of time whether the app is open, closed, or asleep in the background.  

0
Answered

Search result box headers and columns

thomas.fluharty 2 months ago in BLOX CMS updated by Christine Masters (Director of Product Management) 1 month ago 1

How do you add categories to the bar above the search box? Right now I get type, title, status, sections, authors, priority and start time.

I would like to get the slug and inch count at least, if possible.

I seem to recall there was an easy way to do it under your profile or settings, but I can't find it now.

I can't find an answer (at least easily) in any of the online documentation.

Thanks for any help

Tom Fluharty

Carolina Design Center

Greensboro NC

+1

Custom calendar export

Maureen Reinert 4 months ago in BLOX CMS updated by Allen Schmidt 1 month ago 8

Does anyone have an example of a custom calendar export template that they would be willing to share with us? We are looking at improving our calendars and are getting some resistance from people who want to keep using the text files they've always used for building our print calendars.

+2

Video cover art

Ryan Dorgan 2 years ago in BLOX CMS updated by Maureen Reinert 2 months ago 4

Would love to be able to feature short video clips/loops or even gif files as cover art to be used in the longform presentation. Would this be possible?

+4
Under review

Customization options needed for automatic emails

Kevin M. Cox 11 months ago in BLOX CMS updated by Ben Cunningham 2 months ago 10

I've had a feature request open about this since last May (Ticket 666975) but wanted to get some public visibility on it as well. The addition of BLOX Notifier actually makes the situation worse and I have some good example images to share.

There are now two different ways to automatically send emails upon specific conditions in BLOX and both of them lack the customization ability needed to maintain a newspaper's brand and achieve specific goals.

First are examples of what our current breaking news emails look like, but they have to be sent manually through Email Reach's "Single Run." They maintain the style of all our other email newsletters and meet branding goals at the expense of being a manual process that gets forgotten at times.

Automatic Alerts for BLOX Email Reach

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_618ad806-8df5-50cc-9e51-45980a69c21d.html

This option has been around for a couple years and allows filtering that most papers would need, however there is no ability to customize how these emails look. You are stuck with the examples below.

BLOX Notifier

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_3cbfbd8a-a89f-5ac0-ad3c-1a37108b5ac8.html

I was hopeful the newly released BLOX Notifier would bring some improvements but unfortunately it is even worse. Emails produced by it are completely void of branding and most other useful information.

Answer

A few quick things:


1. The BLOX Notifier alerts should look like the BLOX Email Reach alerts. This is something we're working to fix.

2. We can make changes to the asset page "email" mode design in a generic way, so let me know what type of thing you'd like to see there.

3. We are working on a new way to be able to send better branded emails of all kinds... email alerts and reset password, etc. We are building a "Site Branding" panel where you can set your colors and your logo, etc. That way we will be able to use your logo and colors in a standard way on system-built items such as this.

+2

Is there a way to designate assets not to be included in search results?

Dustin B. 4 months ago in BLOX CMS updated by Maureen Reinert 2 months ago 7

It seems silly to have all assets be displayed on the search results list, especially if some are just images (and especially if some of those images have funny/incomplete titles). Also, we create some assets specifically for our e-mail newsletter, and those are not to be displayed anywhere else on our website, except in the newsletter, and those are showing up in the search results as well.

There must be some way to designate an asset to not be "searchable". Please advise. Thank you!

+5
Under review

Email Reach - filter out users who do not have active subscriptions

Kevin M. Cox 5 years ago in BLOX CMS updated 2 months ago 10
We’re looking to create an email newsletter exclusively for subscribers, as opposed to our normal newsletters that anyone with an account can receive.

As such we’d love to see an option that would allow anyone to sign-up, but on send the system would omit the emails of users who do not have an active subscription at the time of the email.

This would create an automated system that we didn’t have to constantly manage by adding and removing users as subscriptions are bought and expire.

Please let me know what y’all think and if there is a possible this could be implemented.

Thanks.
+1

Publish changes

Henry M. Lopez 3 months ago in BLOX CMS updated by Kevin M. Cox 2 months ago 3

I'd like to request that we add an additional button called Publish Changes. If I write a short story, that an editor looks at and puts online, I'd like go and add more to it and save it. I believe that would publish the change without an editor seeing it. I'd like to as a reporter save the change so my editor can see it, make edits and then committ the change with a Publish Changes function.

Would anyone else thing that'd be helpful?

0

Alter AP photo byline for API delivery

Amanda Reiter 3 months ago in BLOX CMS 0

In the new AP API delivery, in the preview of the image, you see (AP Photo/Seth Wenig) in the caption. When you open the image to publish on your site, the credit has been removed from the caption, but in the byline field you usually see Seth Wenig - staff, AP or Leila Coker - stringer, AP. Sometimes you see just the name and no organization. 

The reader doesn't care what the title is of the photographer, so we would need to remove this prior to publishing. 

We are used to seeing the credit in the caption, and styled like how it appears in the preview (AP Photo/Seth Wenig). 

My request is the photo byline be styled as you see it in the caption. If that is not possible, the next easiest thing might be to remove the title from the byline. 

0
Answered

Photo versus video as lede image

Erica Smith 4 years ago in BLOX CMS updated by Dave Hon 3 months ago 8

If a couple of photos are added to a story, the photos are displayed under the headline; hooray! If a YouTube video is added to a story, the video is displayed under the headline; hooray!


But if there are both photo and video child assets, the visual under the headline defaults to photos, and pushes the video to the bottom of the story on mobile or a sidebar on desktop (unless the video is dragged into the body of the story). That's much less exciting.


If an article has both photos and videos, we'd like to have the flexibility to choose which is dominant. The easiest way: The asset listed first should win. (If it's not the easiest way, it's still what we'd like to happen.) Is that possible?

Answer

On both platforms (Zen and Flex), we think inline assets are the best way to go. That is our recommended way to do "positioning" within an article.


I believe that if you have 1 video and 3 photos, for example, you can pull the photos inline and then the video will be used for the "main display" area. Again, that functionality is for Flex.


Thanks!