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Answer

Peggy,

You should open a customer support ticket when you have issues, the community forum is not the place to look for support.

support.townnews.com would be where you submit your ticket with all your details, including your domain and the publication you are trying to upload.

thanks,

Joe Hansen

TownNews Director of Solutions Support

0
Answered

I am having trouble with posting an e-edition.

Katelyn Mary 2 days ago in BLOX CMS updated by Joe Hansen (Product manager) 2 days ago 1

I am having trouble with an e-edition. I have sent the files twice and nothing is showing up on the back end. Can anyone help with this? I use to be able to push the job manually but I can't find that option anymore. Help? 

Answer

Katelyn,


You should open a customer support ticket when you have issues, the community forum is not the place to look for support.


support.townnews.com would be where you submit your ticket with all your details, including your domain and the publication you are trying to upload.


thanks,

Joe Hansen

TownNews Director of Solutions Support

0

Un-escaped ampersands in media URLs in google_newsstand feed

Sam R. 3 days ago in BLOX CMS 0

BLOX seems to have a bug where ampersands in media URLs are not escaped in the altf=google_newsstand version of the feed. The altf=verve_full version has them escaped properly with "&" but not the google_newsstand version. This causes it to fail XML validation and not get parsed by feed readers.

TownNews: I see you have fixed this issue in previous software releases for other feed versions (https://townnews.com/releases/software_releases/flex-templates-software-release---tues-sept-25th-2-00-pm-cdt/article_2abe4da6-bda8-11e8-a444-7f76286bc38c.html and https://townnews.com/releases/software_releases/blox-template-release---oct-7-2014---oct-9-2014/article_c46fb2fc-4d70-11e4-93ab-afa78a5be736.html) but it still needs to be fixed for google_news feeds.

+1

Chrome login

Husteada 2 months ago in BLOX CMS updated by Rick Simpson 1 week ago 1

Using Google Chrome, blox requires I re-authenticate the browser with every login instead of recognizing this is a device/browser I have logged in from before and am going to log in from regularly. Can you please patch this bug?

+3
Answered

Anyone else getting spammed on form submissions?

Elizabeth Stephens 3 years ago in BLOX CMS updated by Joe Hansen (Product manager) 1 week ago 16

We have been getting tons of spam submissions via a feedback form on our site. It's regarding CBD and vaping stuff. TownNews says it's people submitting so a spam filter or recaptcha wouldn't stop it. But just curious if others are seeing anything similar. Ours just started in the last month.

Answer

Folks, we have a software release going out monday that will remove the file links from Form submission receipts. This will effectively remove the use of forms as a shadow File Storage system. This should hopefully reduce this issue. There will be some additional functionality coming for removing things in the admin, but that is pending further development.

The issue with Captchas or putting forms behind user login is that these are actually real people, so they can answer those captchas.

TownNews Director of Solutions Support

0

Feature Request: Form Submission -> Form Views Delete Button

Rick Simpson 2 weeks ago in BLOX CMS 0

It would be nice to have a Delete button on the Form Viewer in order to mark a form submission for 'deletion'

Image 721

+1

Feature Request: Hard delete for file attachments on form submissions

Rick Simpson 2 weeks ago in BLOX CMS 0

People (and spammers) can upload the oddest things when file attachments are allowed on a form submission.

Since these file attachments can be viewed by anonymous users on the internet it would be nice to have a hard delete method available in the Form Submissions area of bloxCMS.

+1

Feature Request: Add word wrap ability to HTML Block Editor

Jeff Sebestyen 4 weeks ago in BLOX CMS 0

It's not often that I need to edit HTML on Blox, but when I do it would be very useful to have the option to word wrap so I can see my code while making quick edits. At the very least a Maximize button would be cool too. Of course if I am doing more vigorous work I would use a 3rd-Party notepad; however I find myself using this HTML block more and more often. Thanks for your consideration. I have placed a prototype image below.

Image 715

+6

Separate alt text field for images

Gerri Berendzen 3 months ago in BLOX CMS updated by Elizabeth Stephens 1 month ago 2

Can you add an field for alt text in images? Right now, the system picks up the title as alt text, but we want to use alt text that is more detailed than a title would be. I know people have asked for this in the past. What's the status?

+5

Ordering Pinned Assets

Hi everyone! 

We've been kicking around an idea for pinned assets and I'd love to get your feedback.  


Presently, and as you may already be aware, pinned assets default the top of a block. Multiple pinned items can be sorted / reordered. 


We're considering a feature that would allow designers access to drag/drop pinned assets to whichever order they want in a block, i.e., pin a single item to the third position as opposed to the top (default). 

We're looking for feedback! 


Have you struggled with this before? 

Would you use this feature? 

+2

Suggestion: Add PUBLISH / DO NOT PUBLISH as an option in TRANSFORMATIONS in Blox Automations

Eric R 2 months ago in BLOX CMS 0

It would be great to add PUBLISH status to the transformations that are available in Blox automations.  That way, we could choose to automatically unpublish any content that comes in (via syndication importers) that meets certain criteria.  For instance, we could automatically UNPUBLISH any content that may come from a competitor (by choosing specific words in the byline or body content).  Or, we could UNPUBLISH (and flag for review) any content that would contain certain terms in the TITLE or BODY of the content.

+2

Feature request: update RSS sorting to allow update time.

Laura 6 years ago in BLOX CMS updated by Joel Kight 3 months ago 1

It would be ideal to be able to sort feeds on last updated time in addition to publish time. We use RSS feeds to serve content to our mobile apps and often times we have a story that is published and updated throughout several days/weeks. For example, a high-profile trial.

0

Tracking subscriptions in BLOX from a specific event

theag 4 months ago in BLOX CMS 0

I am opening an event for Street Fairs/Community Event tables were we talk about the paper and offer a deal for customers to subscribe. I need to track this separately from other subscriptions. Is the promo code field the best bet? Can I set up the promo code without a discount? Has anyone done this successfully in the recent pass? We are also just setting up access IQ +. Thanks, Thea Giardina, www.newjerseyhills.com

ps: we have 13 papers that cover 4 counties so tracking is important

+2

AdOwl - Manual Approval Email Customization

Aric Loomis 4 months ago in BLOX CMS 0

I know every who is manually approving these AdOwl orders has experienced clients requesting receipts because the Approval email is lacking vital information.

This is what our client receives in the Approval email:

————————————

"Subject: Your ad order #7 has been approved

Your ad order #7 has been approved.

The ad will start on Jun 8, 2022, 12:00 AM.”

————————————

Do we see a problem here?

I submitted a ticket to TNews and was told to copy/paste or write into the popup all the information that I needed. This is not conducive for a business to manually copy/paste or write transaction information for every single order "for something that should be already there.”

Some clients cannot submit this to Accounts Receivable the way it is currently written and there is no way to generate a true receipt for them. I currently have to pull up their order and print it as a PDF and email it to them stating that this is all I can produce, all because the Approval email lacks the vital information needed.

I replied back to TNews to gain access to the email template for editing or have them edit the current email to look more professional. I learned that we were not the only ones that have requested this feature and to submit a request ticket since they were unable to give me access to the template or make the changes required.

Below is a sample of what the default Approval email should look like.

—————— sample ——————

Hello (First Last Name shortcode),

Your ad order ID (ID# shortcode) for the amount of ($ amount shortcode) has been approved and will start on (order start date shortcode) and will end (order end date shortcode).

Please keep this email receipt for your records

Thank you,

(Business Name Shortcode)

(Contact Number Shortcode)


————————————————

As you can see the above format covers:

  • Client/Business Name
  • Order #
  • Cost
  • Run Start Date
  • Closing statement
  • Business Name (Branding shortcodes)

I truly believe all your clients would love it as well because it covers all the vital information needed for a receipt and cuts down on the wasted labor hours making a custom approval email.

Note: Upon writing this I found a similar post dating back 5 years and I was flabbergasted to learn that it was still under review.

+6
Under review

Customization options needed for automatic emails

Kevin M. Cox 4 years ago in BLOX CMS updated by Stacy Johnson 5 months ago 13

I've had a feature request open about this since last May (Ticket 666975) but wanted to get some public visibility on it as well. The addition of BLOX Notifier actually makes the situation worse and I have some good example images to share.

There are now two different ways to automatically send emails upon specific conditions in BLOX and both of them lack the customization ability needed to maintain a newspaper's brand and achieve specific goals.

First are examples of what our current breaking news emails look like, but they have to be sent manually through Email Reach's "Single Run." They maintain the style of all our other email newsletters and meet branding goals at the expense of being a manual process that gets forgotten at times.

Image 466

Image 467

Automatic Alerts for BLOX Email Reach

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_618ad806-8df5-50cc-9e51-45980a69c21d.html

This option has been around for a couple years and allows filtering that most papers would need, however there is no ability to customize how these emails look. You are stuck with the examples below.

Image 468

Image 469

BLOX Notifier

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_3cbfbd8a-a89f-5ac0-ad3c-1a37108b5ac8.html

I was hopeful the newly released BLOX Notifier would bring some improvements but unfortunately it is even worse. Emails produced by it are completely void of branding and most other useful information.

Image 470

Image 471
Answer

A few quick things:


1. The BLOX Notifier alerts should look like the BLOX Email Reach alerts. This is something we're working to fix.

2. We can make changes to the asset page "email" mode design in a generic way, so let me know what type of thing you'd like to see there.

3. We are working on a new way to be able to send better branded emails of all kinds... email alerts and reset password, etc. We are building a "Site Branding" panel where you can set your colors and your logo, etc. That way we will be able to use your logo and colors in a standard way on system-built items such as this.