Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
I know you can set the default workflow on an individual basis, but is there a way (or is it planned if not) to have the option to set all users default workflow, or even set the default workflow upon user creation?
This is now becoming a huge week-long issue from a customer service aspect. I would like for TownNews staff to provide an update on the repairs with an estimated time of repair, and I would like to know if this issue stems from a Blox update, or an iOS issue.
We keep getting the runaround from FB/Town News but we have no idea how or where to add additional moderators to the Facebook comment plugin on our news website. Anyone have any ideas on how to do this? The person who set up the integration left and we haven't been able to figure out how to actually delete spam comments from news stories. When we asked Facebook, they gave us script that Town News said it doesn't have in the system.
Right now it keeps telling me 'BLOX CMS admin is currently unavailable' ... Of course, the person I am adding needs admin privileges ... IS this something related to the recent password update and is there an ETA for when this might be fixed?
Yes we disabled the ability to promote a user account to an admin temporarily, but that should be working again now.
If you are still having any issues, please submit a support ticket for our Customer Service team, they will be able to help you out quickly. =)
Hey all, I'm thinking we could really benefit from a few new options with polls. Some details:
1. It'd be really nice to be able to put an end date on a poll. It just seems like a basic functionality, and I know several people up-voted the idea before: https://help.bloxcms.com/knowledge-base/applications/settings/urls/custom_properties/article_5fd6d870-2bdc-11e5-93e5-034d9f275a7e.html
2. Can we have the option to NOT show results (and maybe show a field after someone votes — "Check back Aug. 8 to see the winner."). That'd allow for us to do some really cool stuff that's not currently allowed. You could have votes for an athlete of the week, person of the year, etc. and not risk people not voting because someone is out to a 2-to-1 lead early, etc.
We've got a payment form set up on our site. The marketing team wants weekly spreadsheet emailed with info from that week's submissions. Is that possible?
We can set up forms to be sent in real-time (rather than in bulk). There is an email tab in the properties of the form that allows you to add an email address, and they will get emailed with each form.
If you need help with this, please contact our Customer Support team. =) Thanks!
When using the "Hammer" headline in an article, is there a way to turn off the title?
There is not a way to turn off the headline now. However, note that the headline is still used in many places throughout the site, such as on some auxiliary block, search results, social media, og tags, etc. So, I would think of the hammer headline as an extra graphical highlight, but you still need a good main headline.
Anyone have any experience integrating Infolinks as a programmatic provider. Or any opinions on Infolinks as to value, user experience. Am looking into using them to augment our AdSense for remnant ads
At our September customer webinar, Christine Masters, director of BLOX CMS, shared expert tips and tricks for using our industry-leading tools and tech to win on election night ‘20.
- Easily updating tabular data throughout election night.
- Displaying interactive maps and graphs with embeddable widgets.
- Using TownNews Content Exchange articles, images, and videos to supplement your homegrown election coverage.
- Keeping your visitors engaged with push notifications—even when they aren’t on your site.
- Showcasing fast-changing news and data with Update blocks.
- . . . and much more!
Ready to get started? Watch it now.
Wondering if there is a way to tag people/businesses in Facebook posts from the Notifier?
1. What problem(s) does this idea solve? Why do you need this idea implemented?
We regularly post things for our advertisers and they like it when we tag them in it. With the app now we are having to post individually to Instagram, Facebook, Twitter etc... and the notifier (especially for stories that are under the calendar or classified sections that don't auto-feed into the notifier) Being able to post to all of these outlets in one spot saves a lot of time. But at the moment we cannot tag the people or businesses our stories are about from notifier.
2. How often would you use this feature? We would use the feature 3-10 times a day.
3. How many people in your organization would use this feature? Three of us that do social media would use the feature.
There should be reporting options for Upsell Manager.
Right now, BLOX has stock reports for
-Orders by category through Ad-Owl
-Transactions and Revenue through Forms
-Subscription revenue by service
-CPM reports from Ad Manager
Yet there is not a way to set up or see a report of Upsells.
We have a number of upsell packages that users can buy. Some are standard on BLOX, like highlighted "news" releases and "Enhanced" business listings. Others are custom for our audience, like a Calendar option to buy a spot on a daily briefing podcast. Upsells are great for us. They're user-friendly and drive passive, engaging revenue.
There is not an efficient way to appropriately allocate revenue.
A pr firm contributes a press release and buys a $60 upsell to feature it for a day. Our Accounting Manager gets an email notification from BLOX and sees $60 deposited in PayPal. A similar process would happen for every other Upsell. At the end of the week, they have to use some combination of PayPal, Outlook and Upsell Manager in order to allocate the revenue appropriately.
With reporting options similar to, say, Forms' Top Products, our Accounting Manager could receive a weekly report of Upsell Revenue by Type. Then they could consolidate bookkeeping based on which packages were purchased.
There is not an efficient way for leads to be identified.
a local physical therapist buys a listing on the daily Health newsletter every Friday for a month. Our Sales Manager would have to recognize the pattern based on the newsletters or irregular email notifications.
With reporting options similar to, say, Editorial's Published, our Sales Manager could receive a monthly report of (newsletter) Upsells by Business. Then they could assign a rep to call that physical therapist and pitch them a contract that includes the daily Health newsletter.
Reporting options would also make it much easier to identify and react to trends. Example: We could see that venues have begun opening up if music-related upsells become more frequent. That would tell us to promote the Arts section more or test additional Calendar upsell options.
Would upsell reporting help anyone else?
The latest Flex release said: "We are adding a new "admin link" to login screens which will be used by TownNews staff only."
So now, when users go to log in, they see an Admin login link ... thinking maybe that's where the log in to administer their account (change passwords, billing, etc.). When they click they are taken to or blox admin panel, where their login efforts will be unsuccessful.
Question: How does having the Admin Login link their help users?
If we really needed it... couldn't we hide it somewhere on the site less prominently, or use lotame to only expose it to admins?
Quick question. Say there was an article you didn't want to show the "updated" status for next to the date. Is there a way to selectively hide that for a particular article? And if so, how? For instance, in Blox, there's a function for the paywall bypass, where we type in under 'custom properties' "subscription bypass" and "true" - can someone please let me know if there's something like this for not showing if an article was updated?
Thanks for your time.
Can you describe a little more about your use case? For example, if you're just making a small text change, and don't want to declare it as a real update, you can use this feature: https://help.bloxcms.com/article_1918d444-1034-11e8-bec3-4b39d1d4d4c7.html
Customer support service by UserEcho