Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

Ability to customize email receipts for marketing.

Mary Shepard 6 years ago updated by Logan Johnson 4 weeks ago 10
Email receipts receive on average a 70.90% open rate compared to the 17.19% average of regular email marketing.
It's important to remember that a customers trust is at it's highest right after they complete a transaction with a company.
Email receipts are the easiest way into an inbox, yet they’re the most underutilized form of email marketing, especially when working with Town News.

Having the ability to further communicate with our already engaged customers opens up opportunities to cross sell, upsell, offer discount codes on future transactions, promote social media accounts, set up a feedback loop to better understand the process/customer experience and offer logical next steps to customers who have completed a transaction, submitted content or posted a review.

Today's companies want to reach and engage more customers with every contact and e-receipts are an easy way to do so.


AdOwl export for print edition

Charles Wilborn 1 month ago 0


We are going to start using AdOwl as our primary manager for both web and print classifieds,

I understand we will be able to export files for our print edition, but will need to find a developer to write a script so we can import the file into InDesign. (We use InDesign 5.5 on a Mac system).

Does anyone have any experience with this or know of script developers to recommend for such a project?

Thanks in advance! :)


Webinar | Best practices for growing reader revenue: Part 2

Cherry Wolf (Marketing specialist) 4 months ago updated 4 months ago 1

Webinar recording now available

At our May customer webinar, Bridget Sibthorp-Moecker, Director of Audience, and Allie Peters, product manager, for TownNews shared even more expert tips and tricks to help you generate audience revenue.

Topics included:

  • Using our built-in promotional tools to reach potential subscribers with your membership offers.
  • Best practices for structuring your emails to boost open rates and engagement.
  • How to use popup reminders and promo boxes to grow email newsletter signups.
  • Simple ideas for reducing friction on your signup forms for more registrations.
  • The revenue impact of ads in your newsletters.
  • . . . and much more!

Ready to get started? Watch it today!


Webinar | New in BLOX Now: Live stream enhancements, customizable weather, analytics improvements, and more!

Cherry Wolf (Marketing specialist) 6 months ago updated 6 months ago 1

Webinar recording now available

At our April 2021 customer webinar, Susan Bell, senior product manager at TownNews, highlighted new and exciting updates for the BLOX Now mobile app, including:

  • Our new video player enables you to display live streams directly in your home topic feed, making it easier than ever to engage your mobile audience with live video.
  • An all-new in-app weather experience keeps users coming back with location-based weather reports and user-customizable location lists.
  • Get the latest updates on how TownNews has prepared for IDFA in Apple’s next software release.
  • Learn how we are improving GA4/Firebase Analytics so you can better monitor your app’s performance.
  • . . . and much more.

Ready to get started? Watch it today!


Webinar | Best practices for growing reader revenue

Cherry Wolf (Marketing specialist) 8 months ago updated 6 months ago 1

Webinar recording now available.

Growing reader revenue has never been more important. At our February customer webinar, Bridget Sibthorp-Moecker, Director of Audience for TownNews, shared expert tips and tricks to help you generate revenue from your audience. From identifying your meter strategy to presenting attractive offers to maximize conversion we showed you easy ways you can make a big impact today.

Topics included:

  • Building a meter strategy to achieve your business goals.
  • Increasing conversions with targeted offers.
  • Creating effective promotional campaigns.
  • . . . and much more!

Ready to get started? Watch it now.


Feature Request: Ability to disable "swipe to next article" feature in NowApp

Tom Houston 6 months ago 0

While the "swipe to next article" feature in NowApp is a great way for users to easily swipe to a new article, the swipe (or slide) feature can be a hindrance when interactive content is included in the app. For example, traffic maps, games, and 360 video or photo elements. When a user tries to interact with these elements, we've found that the app's swipe feature overrides these interactions, providing for a poor user experience.

It would be helpful to have the option to disable the "swipe to next article" feature based on section.


TownNews weather blocks and WSI

Columbia Missourian 7 months ago 0

I'm looking for a site that uses WSI for weather data that feeds the TownNews weather blocks. Our meteorologist has a concern about how the high/low temps are showing, and I am trying to find another example to see if the behavior is the same. Most of the sites I know are in the Meredith group and use custom stuff for weather.


Has anyone made the switch to EVVNT? I would love thoughts? input?

stephanie 1 year ago updated by Eric R 9 months ago 3

Progress on circumventing metered paywall with incognito browsers?

Jenna Duncan 10 months ago updated by Carl Appen 10 months ago 2

Just wanted to see if anyone has heard if there's a timeline for finding a fix to this issue: Users can circumvent the metered paywall once they hit their limit by using incognito windows, and it's been pretty rampant in the past few months. 

The last meeting we had with TownNews they said they were aware of the issue and working on a fix, curious if there's an update on this. 


Flash webinar: Updates to e-Editions, AP imports; FREE Election 2020 polling widgets

Cherry Wolf (Marketing specialist) 12 months ago updated 12 months ago 1

Webinar recording now available.

At this special webinar, the product team at TownNews introduced important changes to BLOX Live e-Editions and Associated Press feeds, and showed how new polling widgets from our Content Exchange partners can enhance your Election 2020 coverage.

Ready to get started? Watch it now.


Webinar | Is your site up-to-date with privacy compliance?

Cherry Wolf (Marketing specialist) 1 year ago updated 1 year ago 1

Webinar recording available now.

At this customer webinar, Joe Hansen, senior product manager for TownNews, and Michelle De Mooy, privacy consultant with the Local Media Consortium, discussed steps you can take to be compliant with critical privacy regulations.

Topics included:

  • The latest update on security regulations including GDPR and CCPA
  • An overview of our new integration with OneTrust for cookie compliance
  • Guidelines for privacy considerations for your organization
  • . . . and much more!

Ready to get started? Watch it now.


Feature request: controlling the order of assets in The River Of News

Thomas Martinez 2 years ago updated by Mariel Tam-Ray 1 year ago 2

For those who use the TownNews e-edition:

We think it's important for our organization to control the assets in the River of News. Right now, according to TownNews, there is no way to control that. Basically, it just shows up in whatever order it does. They think it's feasible, but asked me to put in a feature request.

How important do you think this is? Would you use it to place importance on the the content in your River of News?




Google feed api

Daniel Buford 6 years ago updated by David Dierker 1 year ago 2
I'm trying to add several feeds my mobile site using google's feed api. I've gotten the feed to work and when viewed from the desktop site everything works properly. However, in the mobile site adding the html causes other widgets not to display or to display improperly.
I'm including a copy of the code I'm using. Any ideals would be helpful.

#wrapper {
width: 100%;
max-width: 620px;
margin: auto;
padding: 0px;
font-family:Arial, Helvetica, sans-serif;
.gfc-resultsHeader {
display: none;

<!-- RSS -->
<script src="http://www.google.com/jsapi" type="text/javascript"></script>http://www.google.com/jsapi</a>" type="text/javascript">
<script type="text/javascript">
google.load("feeds", "1");
function OnLoad() {
var feedControl = new google.feeds.FeedControl();
<!-- RSS END -->

<div data-role="header" data-theme="b" class="ui-header ui-bar-b" role="banner">
<h4 style="text-align:left; margin-left:15px" class="ui-title" role="heading" aria-level="1">Word of the day</h4>
<div id="wrapper">
<div id="WOTD">Loading...</div>
<!-- RSS FEED END -->

API for print and digital subscriptions

Mark Poss 4 years ago updated by Nicholas.farnsworth1 1 year ago 1

Has anyone partnered with a third party to create an elegant interface for customers to purchase print or digital subscriptions that would also handle the ez pay recurring payments.  Was thinking about something that would dump a file daily to my archaic circ system that does a fine job of handling my mailed papers but doesn't handle the e-commerce piece.