Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

Webinar recording: Explore the power of YieldUp

Watch it now: Learn how the latest enhancements to our industry-leading programmatic solution deliver real results for our partners

YieldUp by TownNews is the fully managed programmatic solution for local media that delivers guaranteed CPMs, optimal sell-through, and ultra-fast payment. At this customer webinar, Anthony Humes, yield manager for TownNews, and Ryan Tornquist, director of new revenue programs, answered our most common questions and shared how YieldUp is already working for our partners.

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I want to focus a different image in a web story versus the print version, but I find that your system takes the top image used in the print version for the web. How do I change that?

Frank Zufall 2 days ago 0

I want to focus a different image in a web story versus the print version, but I find that your system takes the top image used in the print version for the web. How do I change that?


I can't get my video to imbed

Heather 1 month ago updated by Eric R 1 month ago 2

I placed this code in several different ways

<iframe width="560" height="315" src="https://www.youtube.com/watch?v=bgNmS2Pdooc " title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

How can I get this to work


Seeking advice for a workflow solution

joe 2 months ago updated 2 months ago 4

We're looking at making  move to a more streamlined content management and publishing system. I'm not sure if I'm using the correct terminology there. We're happy with Town News. But currently, we spend a lot of time at our organization discussing story ideas, assigning them, editing, etc. We're looking for a tool (Have I missed this as part of Town News' offerings?) where a writer can be assigned a story/or choose from a selection of topics, receive a deadline, submit the story, allow an editor to be assigned and then, ultimately, schedule a post to BLOX. Or some similar process. Is anyone familiar with a tool that will help us manage/automate the publishing workflow? 


Drop Down Menu Changes

sfalls 5 months ago updated 5 months ago 2

Can we make additions / changes to our drop down menu, or do we need to involve Town News and have them do it for us for a fee? 


Field59 Watermark generation?

Lindy Ritz 5 months ago updated by Tom Houston 5 months ago 1

Who wouldn't like to see Field59 autogenerate a watermark in the videos we upload? Is that going to be a future possibility?


Please submit a support ticket at support.townnews.com for any issues like these. The community forum is designed for discussions around features, use cases, and other "commentary"..

Director of Solutions Support



Webinar | NEW! Our revamped e-Edition UX boosts mobile usability, customer loyalty, and engagement

Cherry Wolf (Marketing specialist) 6 months ago updated 6 months ago 0

Webinar recording now available.

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The preliminary results are in! More readers are visiting e-Editions, those readers are coming back more often, and they’re reading even more pages. All thanks to our new, FREE upgrade that focuses on the user experience. At this customer webinar, Bridget Sibthorp-Moecker, director of audience, and Shahid Ali, director of user experience, take us through the exciting improvements and how easy it is to switch over.

Click on the link to find:

  • Video recording of yesterday's webinar.
  • Slide deck for easy sharing with your team.
  • Case study: Richmond.com’s readers are loving the redesigned e-Edition from TownNews
  • FAQ: We answer your top questions about the redesign.
  • and links you'll need to get started.

Watch it now.


Feature Request: Username associated with video clips created in Blackbird and Field59

Tom Houston 7 months ago 0

It would be great to have a username associated with video clips that are created in Blackbird and Field59. As an admin, it would be extremely helpful to be able to quickly identify the person that created a specific video clip.

This feature would come in handy if a video clip were erroneously published or efforts were duplicated by 2 users. Currently we have no way of identifying the clip's creator. 


"Disconnect" a story from host syndication channel

Adam Rogan 10 months ago updated by Eric R 7 months ago 1

Is there a way to have a story that has been syndicated to stop being automatically revised once it is brought into our system? I.e. is there a way to "disconnect" from a syndication channel?

Other methods we used in the past are not reliable since the new update. This is important since sometimes a story in another market will focus on one municipality, while we want to move up content about our local market.

But in the new system, simply creating a copy of the original asset can result in assets appearing as duplicates on the site. And we cannot reliably remove the original asset without breaking an original link that's already been shared OR reliably "hide" it from our homepage because if it gets revised again then our edits will be undone.


Webinar: Focus on (SEO)

anonymous 8 years ago updated by Joe Hansen (Product manager) 8 months ago 3
At this month's FREE webinar, we'll discuss ways to ensure that your BLOX CMS site and content are search-optimized. Topics will include:

  • Search-friendly configuration of your BLOX CMS site
  • Using sitemaps with Google Webmaster Tools
  • Making sure your content is properly tagged
  • Juicing your SEO results with social media
Ready to boost your site's search performance? Tune in on Thursday, March 5th, at 10:30 AM CST to learn how!

Sign up today!

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Tyler, yes this is still available (though probably a bit out of date considering it was 2015) on our TownNews.com site.


TownNews Senior Solutions Team Lead


Content Exchange

steve 9 months ago 0

I would like to create a suggestion mechanism for the Content Exchange. If we produce something that has broad appeal, that we can highlight it for other news organizations. For example, we are starting a op-ed-column on national issues and it can be helpful to organizations outside my area (CT). With so much of the Content Exchange being sports and celebrity stuff, this can be something that would be lost in that group. 


Instagram spash page

Erik Oeverndiek 10 months ago updated by Joe Hansen (Product manager) 10 months ago 4

Many publications now have a splash page from Instagram and I feel like this could be an easy addition in BLOX. We have interns run our Instagram and sometimes a post may be a story from a day or two before. If a reader uses the link in the Istagram bio, it takes them to our front page, however, the story may now be buried and readers may not take the time to find the related article.

What I would like is a splash page. When a reader uses the link it would take them to a BLOX page that just has the images from Instagram. These images would then act as a link to the corresponding story. This would be useful for all aging content and help to get more eyes on stories and less frustration.

I talked to TownNews and there's nothing available like this yet. Have any users built something like this or have any suggestions?