Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
0
Completed

Webinar | New in BLOX Now: Live stream enhancements, customizable weather, analytics improvements, and more!

Cherry Wolf (Marketing specialist) 5 days ago updated 5 days ago 1

Webinar recording now available

At our April 2021 customer webinar, Susan Bell, senior product manager at TownNews, highlighted new and exciting updates for the BLOX Now mobile app, including:

  • Our new video player enables you to display live streams directly in your home topic feed, making it easier than ever to engage your mobile audience with live video.
  • An all-new in-app weather experience keeps users coming back with location-based weather reports and user-customizable location lists.
  • Get the latest updates on how TownNews has prepared for IDFA in Apple’s next software release.
  • Learn how we are improving GA4/Firebase Analytics so you can better monitor your app’s performance.
  • . . . and much more.

Ready to get started? Watch it today!

0
Completed

Webinar | Best practices for growing reader revenue

Cherry Wolf (Marketing specialist) 2 months ago updated 5 days ago 1

Webinar recording now available.

Growing reader revenue has never been more important. At our February customer webinar, Bridget Sibthorp-Moecker, Director of Audience for TownNews, shared expert tips and tricks to help you generate revenue from your audience. From identifying your meter strategy to presenting attractive offers to maximize conversion we showed you easy ways you can make a big impact today.


Topics included:

  • Building a meter strategy to achieve your business goals.
  • Increasing conversions with targeted offers.
  • Creating effective promotional campaigns.
  • . . . and much more!

Ready to get started? Watch it now.

+1

Feature Request: Ability to disable "swipe to next article" feature in NowApp

Tom Houston 5 days ago 0

While the "swipe to next article" feature in NowApp is a great way for users to easily swipe to a new article, the swipe (or slide) feature can be a hindrance when interactive content is included in the app. For example, traffic maps, games, and 360 video or photo elements. When a user tries to interact with these elements, we've found that the app's swipe feature overrides these interactions, providing for a poor user experience.


It would be helpful to have the option to disable the "swipe to next article" feature based on section.

0

TownNews weather blocks and WSI

Columbia Missourian 2 months ago 0

I'm looking for a site that uses WSI for weather data that feeds the TownNews weather blocks. Our meteorologist has a concern about how the high/low temps are showing, and I am trying to find another example to see if the behavior is the same. Most of the sites I know are in the Meredith group and use custom stuff for weather.

0

Has anyone made the switch to EVVNT? I would love thoughts? input?

stephanie 10 months ago updated by Eric R 3 months ago 3
+2

Progress on circumventing metered paywall with incognito browsers?

Jenna Duncan 5 months ago updated by Carl Appen 4 months ago 2

Just wanted to see if anyone has heard if there's a timeline for finding a fix to this issue: Users can circumvent the metered paywall once they hit their limit by using incognito windows, and it's been pretty rampant in the past few months. 


The last meeting we had with TownNews they said they were aware of the issue and working on a fix, curious if there's an update on this. 

0
Completed

Flash webinar: Updates to e-Editions, AP imports; FREE Election 2020 polling widgets

Cherry Wolf (Marketing specialist) 6 months ago updated 6 months ago 1

Webinar recording now available.

At this special webinar, the product team at TownNews introduced important changes to BLOX Live e-Editions and Associated Press feeds, and showed how new polling widgets from our Content Exchange partners can enhance your Election 2020 coverage.

Ready to get started? Watch it now.

0
Completed

Webinar | Is your site up-to-date with privacy compliance?

Cherry Wolf (Marketing specialist) 10 months ago updated 10 months ago 1

Webinar recording available now.

At this customer webinar, Joe Hansen, senior product manager for TownNews, and Michelle De Mooy, privacy consultant with the Local Media Consortium, discussed steps you can take to be compliant with critical privacy regulations.

Topics included:

  • The latest update on security regulations including GDPR and CCPA
  • An overview of our new integration with OneTrust for cookie compliance
  • Guidelines for privacy considerations for your organization
  • . . . and much more!

Ready to get started? Watch it now.

+2

Feature request: controlling the order of assets in The River Of News

Thomas Martinez 1 year ago updated by Mariel Tam-Ray 10 months ago 2

For those who use the TownNews e-edition:

We think it's important for our organization to control the assets in the River of News. Right now, according to TownNews, there is no way to control that. Basically, it just shows up in whatever order it does. They think it's feasible, but asked me to put in a feature request.

How important do you think this is? Would you use it to place importance on the the content in your River of News?


Thanks,


Thomas 

+1

Google feed api

Daniel Buford 6 years ago updated by David Dierker 10 months ago 2
I'm trying to add several feeds my mobile site using google's feed api. I've gotten the feed to work and when viewed from the desktop site everything works properly. However, in the mobile site adding the html causes other widgets not to display or to display improperly.
I'm including a copy of the code I'm using. Any ideals would be helpful.

<style>
#wrapper {
width: 100%;
max-width: 620px;
margin: auto;
padding: 0px;
display:block;
float:left
}
#WOTD {
font-family:Arial, Helvetica, sans-serif;
font-size:12px;
}
.gfc-resultsHeader {
display: none;
}</style>

<!-- RSS -->
<script src="http://www.google.com/jsapi" type="text/javascript"></script>http://www.google.com/jsapi</a>" type="text/javascript">
<script type="text/javascript">
google.load("feeds", "1");
function OnLoad() {
var feedControl = new google.feeds.FeedControl();
feedControl.addFeed("http://wordsmith.org/awad/rss1.xml");
feedControl.setLinkTarget("google.feeds.LINK_TARGET_BLANK");
feedControl.setNumEntries(1);
feedControl.draw(document.getElementById("WOTD"));
}
google.setOnLoadCallback(OnLoad);
</script>
<!-- RSS END -->

<div data-role="header" data-theme="b" class="ui-header ui-bar-b" role="banner">
<h4 style="text-align:left; margin-left:15px" class="ui-title" role="heading" aria-level="1">Word of the day</h4>
</div>
<div id="wrapper">
<!-- RSS FEED START -->
<div id="WOTD">Loading...</div>
<!-- RSS FEED END -->
</div>
Thanks.
+1

API for print and digital subscriptions

Mark Poss 4 years ago updated by Nicholas.farnsworth1 10 months ago 1

Has anyone partnered with a third party to create an elegant interface for customers to purchase print or digital subscriptions that would also handle the ez pay recurring payments.  Was thinking about something that would dump a file daily to my archaic circ system that does a fine job of handling my mailed papers but doesn't handle the e-commerce piece.

+1

Pricing for bundled print/online advertising

Peggy at the Leader 1 year ago updated by Nicholas.farnsworth1 10 months ago 1

I'm hoping someone in the TownNews universe will be willing to share an example of bundled print/online advertising, including pricing, sales materials, etc. Thank in advance.

0
Completed

Webinar | The new and improved BLOX Now mobile app is a can’t-miss update

Cherry Wolf (Marketing specialist) 11 months ago updated 11 months ago 1

Webinar recording now available.

At our June customer webinar, Susan Bell, senior product manager for TownNews, showed off the latest redesign of the BLOX Now mobile app. This major update bundles a variety of fantastic new features, design layouts, card styles, and more.

Topics included:

  • All-new personalization features and behavioral recommendations
  • Innovative new “Continue Watching” functionality lets users start a video on one device, pick up where they left off on another
  • A completely revamped user interface for iPads and Android tablets
  • Tons of additional card styles to help you show off your content
  • A modern “flat” design option that you can enable with the flip of a switch
  • . . . and much more!

Watch it now.
0
Answered

California Consumer Privacy Act Compliance

Jesus Sanchez 12 months ago updated 12 months ago 2

Hello.  I wanted to find out how TownNews and TownNews sites are planning to comply with the California Consumer Privacy Act. Enforcement begins July 1. The easy part looks like updating our privacy policy but the nightmare looks to be how we will respond to requests to provide site visitors with information about how their personal information -- everything from email address to I.P. address -- has been been collected and sold and shared with third parties.  TownNews back in January said it was looking at potential solutions. Can the company share any details at this point? Would these solutions help with complying for requests with this information. 

Answer

Hello Jesus, we are still working through this. We've had a lot of rounds with legal folks to arrive at what will hopefully be a straightforward solution. We're hoping to partner with a company called OneTrust for the consent pieces, we'll have a canned form you can customize to address your Data Subject Requests, and I would recommend updating your privacy policy. We will have some samples of that as well. Stay tuned for more information in the coming weeks.