Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

Social Media Image

Stacy 1 week ago 0

Is there a feature yet where you can add a different social media image? Most times what is posted is our Logo and we'd like to be able to create more engaging images.


why are my future pages going up on our E-edition

scott poteet 3 months ago updated by Joe Hansen (Product manager) 3 months ago 1

Please submit a support ticket so that we can address this issue for you.

Joe Hansen

Director of Solutions Support

Blox Digital


If we could drag and drop images from "Child Assets" to the "Teaser" section just like you can with the "Body Copy" section, it would help with workflow.

ryan herzog 3 months ago updated by Lindy Ritz 3 months ago 1

In fact, if you could do that with all relevant tabs, that would be nice. For my workflow, I need to add teaser photos and 9 time out of 10 that's the first child asset attached to the article. I know Social media and the website may automatically add the child asset on the website without needing a teaser, but it's best practice to do it anyway to avoid those awkward automatic crops the system sometimes does. As of now, I need to go into the child asset, copy the slug and then go to the teaser section where I have to "Copy from another asset," paste the slug and select it that way. This would really cut down on clicks if I could just simply drag and drop/


Webinar | Creating personalized, ultra-engaging mobile experiences with the all-new BLOX Mobile NX

Watch it now: From a new name and look to an entirely new mobile app experience, big changes are happening at BLOX Digital (formerly TownNews)! Join Erik Tasaka, applications product director, as he dives into why you should upgrade to BLOX Mobile NX—our fully redesigned mobile news app—today. He’ll highlight what’s new, show how you can deploy these features to grow revenue and boost user engagement, and tell you how to get started.

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Webinar recording: Explore the power of YieldUp

Watch it now: Learn how the latest enhancements to our industry-leading programmatic solution deliver real results for our partners

YieldUp by TownNews is the fully managed programmatic solution for local media that delivers guaranteed CPMs, optimal sell-through, and ultra-fast payment. At this customer webinar, Anthony Humes, yield manager for TownNews, and Ryan Tornquist, director of new revenue programs, answered our most common questions and shared how YieldUp is already working for our partners.

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I want to focus a different image in a web story versus the print version, but I find that your system takes the top image used in the print version for the web. How do I change that?

Frank Zufall 4 months ago 0

I want to focus a different image in a web story versus the print version, but I find that your system takes the top image used in the print version for the web. How do I change that?


I can't get my video to imbed

Heather 5 months ago updated by Eric R 5 months ago 2

I placed this code in several different ways

<iframe width="560" height="315" src="https://www.youtube.com/watch?v=bgNmS2Pdooc " title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

How can I get this to work


Seeking advice for a workflow solution

joe 6 months ago updated 6 months ago 4

We're looking at making  move to a more streamlined content management and publishing system. I'm not sure if I'm using the correct terminology there. We're happy with Town News. But currently, we spend a lot of time at our organization discussing story ideas, assigning them, editing, etc. We're looking for a tool (Have I missed this as part of Town News' offerings?) where a writer can be assigned a story/or choose from a selection of topics, receive a deadline, submit the story, allow an editor to be assigned and then, ultimately, schedule a post to BLOX. Or some similar process. Is anyone familiar with a tool that will help us manage/automate the publishing workflow? 


Drop Down Menu Changes

sfalls 9 months ago updated 9 months ago 2

Can we make additions / changes to our drop down menu, or do we need to involve Town News and have them do it for us for a fee? 


Field59 Watermark generation?

Lindy Ritz 9 months ago updated by Tom Houston 9 months ago 1

Who wouldn't like to see Field59 autogenerate a watermark in the videos we upload? Is that going to be a future possibility?


Please submit a support ticket at support.townnews.com for any issues like these. The community forum is designed for discussions around features, use cases, and other "commentary"..

Director of Solutions Support



Webinar | NEW! Our revamped e-Edition UX boosts mobile usability, customer loyalty, and engagement

Cherry Wolf (Marketing specialist) 10 months ago updated 10 months ago 0

Webinar recording now available.

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The preliminary results are in! More readers are visiting e-Editions, those readers are coming back more often, and they’re reading even more pages. All thanks to our new, FREE upgrade that focuses on the user experience. At this customer webinar, Bridget Sibthorp-Moecker, director of audience, and Shahid Ali, director of user experience, take us through the exciting improvements and how easy it is to switch over.

Click on the link to find:

  • Video recording of yesterday's webinar.
  • Slide deck for easy sharing with your team.
  • Case study: Richmond.com’s readers are loving the redesigned e-Edition from TownNews
  • FAQ: We answer your top questions about the redesign.
  • and links you'll need to get started.

Watch it now.


Feature Request: Username associated with video clips created in Blackbird and Field59

Tom Houston 11 months ago 0

It would be great to have a username associated with video clips that are created in Blackbird and Field59. As an admin, it would be extremely helpful to be able to quickly identify the person that created a specific video clip.

This feature would come in handy if a video clip were erroneously published or efforts were duplicated by 2 users. Currently we have no way of identifying the clip's creator.