Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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Feature request: controlling the order of assets in The River Of News

Thomas Martinez 2 weeks ago 0

For those who use the TownNews e-edition:

We think it's important for our organization to control the assets in the River of News. Right now, according to TownNews, there is no way to control that. Basically, it just shows up in whatever order it does. They think it's feasible, but asked me to put in a feature request.

How important do you think this is? Would you use it to place importance on the the content in your River of News?


Thanks,


Thomas 

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Completed

Webinar | How to upgrade your ad targeting with data you already have

Cherry Wolf (Marketing specialist) 1 month ago updated by Patsy J. Moore 3 weeks ago 2

Webinar recording now available

Join Tim Turner, iQ Engage program manager at TownNews, and Tim McDonough, manager of client strategy at Lotame, as they show you how TownNews and Lotame can help you improve ad targeting, and make more money with your in-house (first-party) data.

Topics included:

  • Using your own proprietary audience data to maximize advertising revenue
  • Augmenting your in-house data with third-party audience data to unlock new ad targeting opportunities
  • Expanding your advertisers’ reach with look-alike modeling
  • . . . and more!

Ready to get started? Watch it now.

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Answered

Facebook Instant Articles

Paul MacNeill 4 years ago updated by Robert110 4 weeks ago 4

Following up on Rob Weir's question, but with a Facebook focus. A Wordpress plug in was just announced making it easy for all publishers to access instant articles. Does TownNews have a plan to quickly match this?

Answer

Yes! We have already built the integration in fact. We haven't yet announced it because we'd like to have a customer go live with it to make sure it works properly and there are no issues. If anyone has a Facebook account that is approved for this, let me know, since it is still technically in beta on the Facebook side. =)


Thanks!


Christine

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Link assets in vertical galleries

scott.rada 1 month ago 0

Even with a preview image, link assets don't display well in vertical galleries. My suggestion is to have them look just like an article asset (with image and preview option).

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Completed

Watch it now | Digital Design Boot Camp: Crafting articles that engage

Cherry Wolf (Marketing specialist) 2 months ago updated 2 months ago 1

Webinar recording now available.


Though videos and podcasts are all the rage, the workaday, unsung article still accounts for more than half of all page views across the TownNews network. How can you make the most of this potential? At our October webinar, Christine Masters, director of product management for TownNews, led a panel discussion on easy design strategies you can use to create high-impact articles that grow and engage your audience.

Topics included:

  • Developing your article design “North Star” game plan, with KPIs
  • Creating beautiful, magazine-style pages with our built-in Article Designer
  • Distributing your content to AMP, Facebook, and other platforms
  • Keeping your audience engaged with push notifications
  • . . . and much more!

Ready to get started? Webinar recording now available.

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Save search result format

Erica Smith 4 years ago updated by Kevin M. Cox 2 months ago 4

In the editorial section of Blox or TCMS, I can add columns, shuffle them around and just generally set things up in a way that's efficient for me. (Sort by start date, for example, or mark which stories have a site tag or which stories are marked "do not publish.") The next time I log in, the page will be set up the same way. That's great.


But when I'm in an asset and want to add child or sibling assets, the search results don't have the same functionality — I can show or hide columns that are or aren't relevant, move columns around to find what I want, but the next time I go to add a child or sibling asset, I have to do to the same thing again. It's time-consuming and, well, annoying. Any chance of being able to save those search result formats on a user basis?

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Pasting

mmeszoros 3 months ago 0

Trying to copy and paste is so frustrating. I would love to see it be cleaned up in two ways:

1. When you're pasting plain text, have what you paste appear right where you left the cursor. Now it creates a return before and after that. I don't understand why. It just makes the process longer.

2. Similarly, when you paste copy taken from the body of an article, can you make it so it doesn't jump that text to the bottom of the window? Again, it's just a pointless thing that slows you down. 

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Completed

Webinar | Ad Tech 101: Understanding ad trends, platforms, and positions

Cherry Wolf (Marketing specialist) 5 months ago updated 4 months ago 1

Webinar recording now available.


At our August customer webinar, Joe Hansen, Senior Product Manager for TownNews, continued our series on digital advertising. We discussed current trends—including an update on the impact of viewability—and where the future of digital advertising is headed.

Topics included:

  • An overview of the TownNews iQ Ad Ops and Google Ad Manager 360 programs
  • Using HTML5 creative ad templates in Google Ad Manager
  • The differences between Fixed Ads, Smart Ads, Infinity Ads, and Automatic Article ads
  • . . . and much more!

Ready to get started? Watch it now.

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Completed

Feature request: Add batch editing of assets within a collection

Dave Ellis 3 years ago updated by anonymous 5 months ago 7

Don't know if this is the appropriate means for suggesting an improvement, but here goes. There really needs to be a batch edit option within a collection.

I just pulled in a collection through syndication from the Times-Dispatch that included over 100 images of Dale Earnhardt Jr. Since they were not flagged appropriately, the "Buy now" button was appearing on the majority of images. The images all had varied titles and slugs, so my only recourse in flagging them as AP or contributed was to open each file > select the appropriate flag > save and close.

Easy work, but time consuming and unnecessarily repetitive.

This type of situation happens at least a couple of times per week.

Adding a batch edit function to the collections would be an easy fix.

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Cover art doesn't scale on mobile

Beth OMalley 5 months ago 0

Cover art presentation doesn't "scale" on mobile -- the image doesn't appear at full-width on the mobile screen. That behavior is not documented in the Town News documentation. It would be helpful if all behavior was documented: 

https://help.bloxcms.com/knowledge-base/applications/editorial/assets/article_02c4f17a-65b0-11e7-b196-635adb4dc905.html

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Webinar | Your game plan for big revenue and engagement from prep football

Webinar recording now available

Your game plan for big revenue and engagement from prep football

Kick off your own turnkey high school football contests that convert local sports fans into lucrative repeat visitors. At this customer webinar, Doug Green, product manager for TownNews, showed how GamesPerform from TownNews gives you everything you need to launch hyper-engaging sports challenges that grab your audience’s attention, and keep them coming back.

Learn how to:

  • Let players compete with others, test their knowledge against your experts, and follow their progress with detailed stats.
  • Offer local advertisers a variety of high-visibility banner positions and contest sponsorship opportunities.
  • Extract big value from your programmatic advertising impressions with Google Ad Manager.
  • . . . and much more!

Ready to boost your revenue and audience engagement with turnkey high school pick’em contests?

Watch it now.

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Is there a most popular block for Email?

Marshall Hopkins 6 months ago updated 6 months ago 2

Or how would you create one out of the headline list block?

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Completed

Ads block text

dakota 10 months ago updated by Joe Hansen (Product manager) 7 months ago 3

We've received many, many complaints that ads block out text in the phone app. We've contacted customer service but nothing was done. This is a real issue for our phone users.