Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

Social Media Image
Is there a feature yet where you can add a different social media image? Most times what is posted is our Logo and we'd like to be able to create more engaging images.

Please submit a support ticket so that we can address this issue for you.
Joe Hansen
Director of Solutions Support
Blox Digital

If we could drag and drop images from "Child Assets" to the "Teaser" section just like you can with the "Body Copy" section, it would help with workflow.
In fact, if you could do that with all relevant tabs, that would be nice. For my workflow, I need to add teaser photos and 9 time out of 10 that's the first child asset attached to the article. I know Social media and the website may automatically add the child asset on the website without needing a teaser, but it's best practice to do it anyway to avoid those awkward automatic crops the system sometimes does. As of now, I need to go into the child asset, copy the slug and then go to the teaser section where I have to "Copy from another asset," paste the slug and select it that way. This would really cut down on clicks if I could just simply drag and drop/

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I want to focus a different image in a web story versus the print version, but I find that your system takes the top image used in the print version for the web. How do I change that?
I want to focus a different image in a web story versus the print version, but I find that your system takes the top image used in the print version for the web. How do I change that?

I can't get my video to imbed
I placed this code in several different ways
<iframe width="560" height="315" src="https://www.youtube.com/watch?v=bgNmS2Pdooc " title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
How can I get this to work

Seeking advice for a workflow solution
We're looking at making move to a more streamlined content management and publishing system. I'm not sure if I'm using the correct terminology there. We're happy with Town News. But currently, we spend a lot of time at our organization discussing story ideas, assigning them, editing, etc. We're looking for a tool (Have I missed this as part of Town News' offerings?) where a writer can be assigned a story/or choose from a selection of topics, receive a deadline, submit the story, allow an editor to be assigned and then, ultimately, schedule a post to BLOX. Or some similar process. Is anyone familiar with a tool that will help us manage/automate the publishing workflow?

Drop Down Menu Changes
Can we make additions / changes to our drop down menu, or do we need to involve Town News and have them do it for us for a fee?

Field59 Watermark generation?
Who wouldn't like to see Field59 autogenerate a watermark in the videos we upload? Is that going to be a future possibility?

We've switched to 'Blue' BLOX - I need to have access to editorial content from Tribune New Services please

Please submit a support ticket at support.townnews.com for any issues like these. The community forum is designed for discussions around features, use cases, and other "commentary"..
Director of Solutions Support
TownNews

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Feature Request: Username associated with video clips created in Blackbird and Field59
It would be great to have a username associated with video clips that are created in Blackbird and Field59. As an admin, it would be extremely helpful to be able to quickly identify the person that created a specific video clip.
This feature would come in handy if a video clip were erroneously published or efforts were duplicated by 2 users. Currently we have no way of identifying the clip's creator.
Customer support service by UserEcho