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Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

Has anyone made the switch to EVVNT? I would love thoughts? input?

stephanie 6 months ago updated by Eric R 5 days ago 3

Progress on circumventing metered paywall with incognito browsers?

Jenna Duncan 2 months ago updated by Carl Appen 1 month ago 2

Just wanted to see if anyone has heard if there's a timeline for finding a fix to this issue: Users can circumvent the metered paywall once they hit their limit by using incognito windows, and it's been pretty rampant in the past few months. 

The last meeting we had with TownNews they said they were aware of the issue and working on a fix, curious if there's an update on this. 


Flash webinar: Updates to e-Editions, AP imports; FREE Election 2020 polling widgets

Cherry Wolf (Marketing specialist) 3 months ago updated 3 months ago 1

Webinar recording now available.

At this special webinar, the product team at TownNews introduced important changes to BLOX Live e-Editions and Associated Press feeds, and showed how new polling widgets from our Content Exchange partners can enhance your Election 2020 coverage.

Ready to get started? Watch it now.


Webinar | Is your site up-to-date with privacy compliance?

Cherry Wolf (Marketing specialist) 7 months ago updated 7 months ago 1

Webinar recording available now.

At this customer webinar, Joe Hansen, senior product manager for TownNews, and Michelle De Mooy, privacy consultant with the Local Media Consortium, discussed steps you can take to be compliant with critical privacy regulations.

Topics included:

  • The latest update on security regulations including GDPR and CCPA
  • An overview of our new integration with OneTrust for cookie compliance
  • Guidelines for privacy considerations for your organization
  • . . . and much more!

Ready to get started? Watch it now.


Feature request: controlling the order of assets in The River Of News

Thomas Martinez 1 year ago updated by Mariel Tam-Ray 7 months ago 2

For those who use the TownNews e-edition:

We think it's important for our organization to control the assets in the River of News. Right now, according to TownNews, there is no way to control that. Basically, it just shows up in whatever order it does. They think it's feasible, but asked me to put in a feature request.

How important do you think this is? Would you use it to place importance on the the content in your River of News?




Google feed api

Daniel Buford 6 years ago updated by David Dierker 7 months ago 2
I'm trying to add several feeds my mobile site using google's feed api. I've gotten the feed to work and when viewed from the desktop site everything works properly. However, in the mobile site adding the html causes other widgets not to display or to display improperly.
I'm including a copy of the code I'm using. Any ideals would be helpful.

#wrapper {
width: 100%;
max-width: 620px;
margin: auto;
padding: 0px;
font-family:Arial, Helvetica, sans-serif;
.gfc-resultsHeader {
display: none;

<!-- RSS -->
<script src="http://www.google.com/jsapi" type="text/javascript"></script>http://www.google.com/jsapi</a>" type="text/javascript">
<script type="text/javascript">
google.load("feeds", "1");
function OnLoad() {
var feedControl = new google.feeds.FeedControl();
<!-- RSS END -->

<div data-role="header" data-theme="b" class="ui-header ui-bar-b" role="banner">
<h4 style="text-align:left; margin-left:15px" class="ui-title" role="heading" aria-level="1">Word of the day</h4>
<div id="wrapper">
<div id="WOTD">Loading...</div>
<!-- RSS FEED END -->

API for print and digital subscriptions

Mark Poss 3 years ago updated by Nicholas.farnsworth1 7 months ago 1

Has anyone partnered with a third party to create an elegant interface for customers to purchase print or digital subscriptions that would also handle the ez pay recurring payments.  Was thinking about something that would dump a file daily to my archaic circ system that does a fine job of handling my mailed papers but doesn't handle the e-commerce piece.


Pricing for bundled print/online advertising

Peggy at the Leader 1 year ago updated by Nicholas.farnsworth1 7 months ago 1

I'm hoping someone in the TownNews universe will be willing to share an example of bundled print/online advertising, including pricing, sales materials, etc. Thank in advance.


Webinar | The new and improved BLOX Now mobile app is a can’t-miss update

Cherry Wolf (Marketing specialist) 8 months ago updated 8 months ago 1

Webinar recording now available.

At our June customer webinar, Susan Bell, senior product manager for TownNews, showed off the latest redesign of the BLOX Now mobile app. This major update bundles a variety of fantastic new features, design layouts, card styles, and more.

Topics included:

  • All-new personalization features and behavioral recommendations
  • Innovative new “Continue Watching” functionality lets users start a video on one device, pick up where they left off on another
  • A completely revamped user interface for iPads and Android tablets
  • Tons of additional card styles to help you show off your content
  • A modern “flat” design option that you can enable with the flip of a switch
  • . . . and much more!

Watch it now.

California Consumer Privacy Act Compliance

Jesus Sanchez 8 months ago updated 8 months ago 2

Hello.  I wanted to find out how TownNews and TownNews sites are planning to comply with the California Consumer Privacy Act. Enforcement begins July 1. The easy part looks like updating our privacy policy but the nightmare looks to be how we will respond to requests to provide site visitors with information about how their personal information -- everything from email address to I.P. address -- has been been collected and sold and shared with third parties.  TownNews back in January said it was looking at potential solutions. Can the company share any details at this point? Would these solutions help with complying for requests with this information. 


Hello Jesus, we are still working through this. We've had a lot of rounds with legal folks to arrive at what will hopefully be a straightforward solution. We're hoping to partner with a company called OneTrust for the consent pieces, we'll have a canned form you can customize to address your Data Subject Requests, and I would recommend updating your privacy policy. We will have some samples of that as well. Stay tuned for more information in the coming weeks.


Webinar | Introducing Evvnt: a powerful, revenue-generating calendar integration coming to TownNews

Cherry Wolf (Marketing specialist) 9 months ago updated 8 months ago 1

Webinar recording now available

At our May 2020 customer webinar, Rick Rogers, chief revenue officer at TownNews, and Richard Green, CEO of Evvnt gave an overview of the new Evvnt calendar integration that we’ll be rolling out over the coming months.
Download PDF Webinar slide deck: Introducing Evvnt

While in-person local events are on pause due to the COVID-19 pandemic, we want to use this time to roll out Evvnt’s calendar platform on behalf of our partners. When local events return to our communities, the TownNews-Evvnt calendar partnership will provide our local media partners the best tools to showcase and monetize their calendar listings.

Topics included:

  • Details about the calendar migration time frame and process.
  • Ideas for generating new advertising revenue with local events.
  • Examples of our Evvnt integration in action and peak behind the scenes.
  • . . . and much more!

Ready to get started? Watch it now.


Advertorial / paid content

Marie 11 months ago updated by Nicholas.farnsworth1 9 months ago 4

Curious if any sites are having success with doing paid advertorials or sponsored articles, and if so, how do you separate them from news content or do you have a specific place on site where they are placed?


Evvnt Calendar Migration

Jesus Sanchez 9 months ago updated 9 months ago 6

Hello.If we migrate to the new Evvnt Calendar, will we still be able to embed events into individual articles and newsletters? Would we still set the price for upsells?