Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

TownNews.com and Brainworks Software launch strategic partnership

Cherry Wolf (Marketing specialist) 1 month ago • updated 1 month ago 0

TownNews.com and Brainworks Software today announced a strategic partnership aimed at providing new and innovative solutions that help print, broadcast, digital, and web-native media companies jumpstart revenue and audience engagement. Read more


Webinar | What's BLOX OTT?

Cherry Wolf (Marketing specialist) 2 months ago • updated 1 month ago 1

Webinar recording now available.

Grow your audience and drive revenue with streaming video

BLOX OTT enables media organizations to grow their audiences with branded channels on all of the major streaming platforms, including Roku, Apple TV and Amazon Fire TV. At our January customer webinar, Susan Bell, senior product manager of BLOX OTT, will discuss what over-the-top (OTT) video is, how you can start making money and expanding your reach with streaming video.

Topics will include:

  • An overview of the complete BLOX OTT app suite.
  • Populating your channel with high quality homegrown and community-sourced video.
  • Turning your OTT channel into a powerful driver of new revenue.
  • . . . and much more!

Ready to learn how you can benefit from BLOX OTT? 


NCAA Men's basketball bracket

jami.christopher 3 months ago 0

Will you be doing any online bracketology options for the NCAA Men's basketball tournament? Might be a good way to sale some advertising especially for your college accounts.


Feature request: Locking a block like an asset would be locked

Kyle Whitfield 3 months ago 0

We run into problems sometimes where 2 editors are simultaneously in a block, rearranging pins and then accidentally just saving over one another. It'd be nice for blocks to be locked when someone is in one, much like assets would be locked.

We run into situations, especially in breaking news, where 2 people might have our homepage top stories block open. Both are pinning and re-arranging stories -- but they're accidentally saving over each other's work without knowing it.

What problem(s) does this solve? See above

Why do you need this idea? See above.

How often would you use this feature? Daily

How many people would this affect in our news org? 100+


Feature request: Option to turn on/off photo titles in vertical collections

Kyle Whitfield 3 months ago 0

Hi y'all,

We love vertical collections. It'd be cool if on an individual collection level you could turn on/off photo titles. For example, we love photo titles for listicles but don't like them for live event galleries, where seemingly every photo has the same title. Right now we have CSS on our site that always hides the titles. 

What problem(s) does this idea solve? See above

Why do you need this idea implemented? See above

How often would you use this feature? Daily

How many people in your org would use this? 100+


styling Twitter list in horizontal format

Pat Checketts 4 months ago 0

Hi, is there a way to horizontally display a Twitter list and do it responsively?  For large formats, we would probably look for 5 or 6 tweets, then switch to a vertical feed for mobile formats

Under review

Moving the "Save" and "Cancel" buttons in the asset creation window

Nick 3 years ago • updated by Kevin M. Cox 4 months ago 19
We've had several times when reporters are writing stories and they accidentally move the mouse a half an inch too far and click "Cancel" when they meant to click "Save." I know in this tech savvy world they should know to save, but at the same time auto-save exists in other programs and so they're used to the system saving for them. I think an easy fix(I changed it in the in-browser CSS code in about 15 seconds) to this would be to move the "Save" button and the "Cancel" button a few inches apart.

That's the easy way. I think another thing that would help this issue would be to add a "Are you sure you want to cancel?" prompt if the "Cancel" is clicked and the asset hasn't been saved in a while.

I know TownNews is proud of its in-browser asset creation, but I think the majority of the reporters here have been burned too many times and just write in a word processor, then copy and paste it in TCMS.

Short Link Make in Town News

tengstrom 4 months ago • updated by Kevin M. Cox 4 months ago 2

On WordPress, it offers users the means to grab a short link for the purposes of social media cleanliness, right there in WordPress. With Town News, we have to go to bitly or some other outside provider to get a short link. Why not add a short-link maker within the system, as it doesn't seem to require much programming to do? It could say "Get short link."


Ability to customize email receipts for marketing.

Mary Shepard 3 years ago • updated by Marshall Hopkins 4 months ago 7
Email receipts receive on average a 70.90% open rate compared to the 17.19% average of regular email marketing.
It's important to remember that a customers trust is at it's highest right after they complete a transaction with a company.
Email receipts are the easiest way into an inbox, yet they’re the most underutilized form of email marketing, especially when working with Town News.

Having the ability to further communicate with our already engaged customers opens up opportunities to cross sell, upsell, offer discount codes on future transactions, promote social media accounts, set up a feedback loop to better understand the process/customer experience and offer logical next steps to customers who have completed a transaction, submitted content or posted a review.

Today's companies want to reach and engage more customers with every contact and e-receipts are an easy way to do so.


Feature Request : Amazon Payment Handler

Caitlin 5 months ago 0

Our Publisher for NUVO.net would like to request the ability to use Amazon as a payment handler. Reasoning Outlined Below:

1) What problem(s) does this idea solve?

Frictionless payment without releasing data or filling out forms.  Universal, unlike Apple Wallet, etc…2) Why do you need this idea implemented? Provide as many problems or use cases as possible.

When we ask for money to read an article the user already only has an 8 second attention span and they don’t like to part with their money.  Make it safe and easy.
3) How often would you use this feature?

4) How many people in your organization would use this feature?

Everyone and all readers

Thank you,



We would like the ability to have live video stream on our site ala facebook.

diane 5 months ago • updated by Meagen Finnerty 5 months ago 5

By time we record/edit/post video it is old news. We'd like to be able to create live on the fly and have the system automatically share it to fb and twitter if possible. Perhaps treat it like 'breaking News' and It only appears on the page if we are 'live'. Once we are done , we can go in and add story and move to a section.


​Automated Calendaring

Mary Shepard 2 years ago • updated by Pat Checketts 5 months ago 3

Local organizations have contacted us about integrating their calendars with ours. They have been able to accomplish this with other local news sites. This would allow them to post the event to their calendar and it automatically appears in ours. Since most modern calendaring software supports the iCal format (as does Town News), would it be possible to integrate approved calendars? I understand we can currently import iCal, however making this more automated would be beneficial for both us internally and our community contacts.


Hi Mary, 

We can accept an iCal feed from other sites and feed that into your Calendar. The site hosting the events would need to provide you that feed. Please contact our support team for setup.




Webinar | Industry outlook: Behind the stats that matter to your business

Cherry Wolf (Marketing specialist) 7 months ago • updated 7 months ago 2

Join us on August 3rd @ 10:30 AM CDT

At our August customer webinar, we’ll take a deep dive into the numbers that are influencing the news industry today, and explore the concrete ways our solutions can help you thrive in an evolving marketplace.

Here are just a few of the topics we’ll cover:

  • How many visitors block your ads? How should you respond?

  • More than half of web traffic is mobile . . . What BLOX CMS features can help you serve up a great multi-screen user experience?

  • How can you use audience targeting to boost revenue from both drive-by and loyal users?

  • Which social media platform delivers the most traffic? Are you optimized for social?

  • How can our new collection types—we offer more than a dozen—help you create compelling multimedia content?

  • . . . and much, much more!

Join us on August 3rd at 10:30 AM CDT to learn more.

Want to take in the webinar on your own time? Register now and we’ll send you a link to the webinar recording once it’s ready.


API for print and digital subscriptions

Mark Poss 7 months ago 0

Has anyone partnered with a third party to create an elegant interface for customers to purchase print or digital subscriptions that would also handle the ez pay recurring payments.  Was thinking about something that would dump a file daily to my archaic circ system that does a fine job of handling my mailed papers but doesn't handle the e-commerce piece.


Trim for web

Erica Smith 2 years ago • updated 7 months ago 10

The TCMS "trim for print" feature is nice for stories that need to lose an inch or two for print, but can run in-full online. But the opposite would be nice, too.

This would alleviate some problems, starting with pesky date issues. If print wants to run "today," they could, while online the date would remain "Wednesday" or "Feb. 17" or whatever style was desired. ("Today" in print is often not "today" online — the publication date online is generally a day earlier.)

This also would help when trims made for print cut parts of sentences or paragraphs. It's easy to lose or move the first reference to a person or place when trimming content for print. This feature would allow the complete sentence or paragraph to stay online, and a print-only version of the sentence or paragraph to be written for print.