Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

0

Sibling Asset Display Order

Kevin M. Cox 2 days ago in BLOX CMS 0

Right now Sibling assets in the left rail of an article display in chronological order, with oldest at top and newest at bottom.

Is it possible to reverse this order, or even better have the siblings display in the order they are attached to the article asset?

For us at the moment it would be more preferable to have the newest sibling article at the top of the list, while also keeping the older stuff listed, just down lower. But the ability to customize the order would be great.

+2

Searching by last modified by

Nancy Bennett 4 years ago in BLOX Total CMS updated by Andrea 2 days ago 1
We would like to be able to search in Total CMS by last modified by. This would be a huge time saver for copy editors and would be the equivalent of searching by author. (We had this feature in our old system and several employees are missing being able to do it.)
0

Have a close option on mobile admin site

Elizabeth Stephens 2 days ago in BLOX CMS 0

I often make some quick fixes to stories in the morning from the admin interface on my phone. But since there is no close option, it keeps me locked in the asset. Am I missing something? Is there a way to truly "close" the asset?

0
Completed

Exclude ads in specific articles

mamundson 2 weeks ago in BLOX CMS updated by Troy Sporcic 4 days ago 5

We have a local business news page, where we have articles on the latest business news in our and surrounding communities. A recent article announced the addition of a 3rd dentist to a practice (who is also a big client of ours). A competitors ad was showing up in this article. The ad was an ROS position. The dental practice asked us to remove the ad from their article, and threatened pulling advertising. Without moving the position of the ad, there is no current way to exclude them from the article.

We would love for the option to exclude specific ads in articles. This would solve the problem when a competitors ad shows up in an article. We risk losing annual money from either business if they do show up on the same page. This option would be used periodically when we encounter situations like this, but is invaluable.

Answer

Just to update this, there is no way to exclude ads based on keywords in the Blox Ad Manager, nor will that be supported. Your best option to do this is to move to Google Ad Manager.

0
Completed

Webinar recording now available | 20+ secrets for digital revenue growth with TownNews

Cherry Wolf (Marketing specialist) 3 weeks ago in BLOX CMS updated 1 week ago 1

Webinar recording now available

At TownNews, our number one goal is to empower YOU to generate revenue with your digital presence. At our September customer webinar, Christine Masters, director of product management, highlighted more than twenty insider secrets for making more money with TownNews.

From simple tweaks you can make to your site, to additional programs you might not be participating in, we’ve got more ways than ever to grow your digital revenue. You can’t afford to miss this webinar.

Ready to get started? Watch it now.

0
Answered

What is the url for a specific asset in our Blox (Flex) CMS?

Ashley 3 years ago in BLOX CMS updated by Sweet Zzz 2 weeks ago 4

Hello, I'm new to TownNews and Blox so forgive the simple question, but how can I get/find a direct url to an individual asset thats hosted in our Blox (Flex) CMS? For example, if I batch import a bunch of pdfs and then search for them in the CMS, I'd like to be able to add a text link to one of them in another CMS for those viewers but I am unclear what the url is for that specific asset. Thanks for your help!

Answer

Hi there!


I think the easiest way is to go to the asset, then click on "live view" (under the "preview") button. It will open the live page and you can get the URL from there.


As soon as the asset is saved and publishable, you can get the URL from the live view link. Even before it shows up on the front page or on other pages. So, this is actually a good way to get a URL in order to send it to an email or other places quickly, because it is immediately available.


However, this is how you would link to the PDF page. We would highly caution against linking directly to any binary element, whether it is a photo or a PDF or a video, because sometimes those storage URLs change and will cause broken links. It is pretty rare, but the URL of the files themselves (not the asset URL, but the binary file) may change.

+1

generate a private/preview link for a non-published asset

David Dierker 2 weeks ago in BLOX CMS updated by Jesus Sanchez 2 weeks ago 1

Getting more and more requests to provide non-employee/non-admin access to review and proof an article (or other) asset.


Creating an admin user with no groups seems like a (less than optimal) work-around.


What are other's doing for this?

0
Under review

Follow a Section

Matthew Pierce 2 weeks ago in BLOX CMS updated by Joe Hansen (Product manager) 2 weeks ago 1

We have multiple subscribers asking for the ability to "follow" (receive notifications when assets are posted to) a section. This would enable a notification to the subscriber whenever, for example, a new article is posted in the local sports section. Would your subscribers use this feature if it existed? Have you found a way to use existing functionality to accomplish the same end result? Thanks!

0

Does anyone know what the pricing and profit sharing is for photo sales through Town News?

mcgregora 3 weeks ago in BLOX CMS 0

We currently use My Capture but would switch for the convenience if the potential income was comparable.

0
Under review

Slower time sending from TCMS to Blox?

Lindy Ritz 3 weeks ago in BLOX Total CMS updated by Joe Hansen (Product manager) 3 weeks ago 1

We've noticed lately that to send anything to Blox from TCMS, the process has severely slowed down and the story has to remain in 'Posted' workflow for at least a minute. It used to be that you could save it in 'Posted' workflow, and it was immediately on its way - and so were we.

When did this change? I have not found a release note to verify. It creates hangups - especially when saving with a breaking flag, and it gets in editors' ways when you have to physically wait to ensure the story makes it live into Blox. 

0

Pasting

mmeszoros 4 weeks ago 0

Trying to copy and paste is so frustrating. I would love to see it be cleaned up in two ways:

1. When you're pasting plain text, have what you paste appear right where you left the cursor. Now it creates a return before and after that. I don't understand why. It just makes the process longer.

2. Similarly, when you paste copy taken from the body of an article, can you make it so it doesn't jump that text to the bottom of the window? Again, it's just a pointless thing that slows you down. 

+8
Started

Batch edit utility - change more than 25 at a time

Sara Hardison 4 years ago in BLOX CMS updated by Kevin M. Cox 4 weeks ago 26
We have a lot of section tags with hundreds of assets assigned that we are moving around and do change from time to time. The batch edit tool is great, but the limit to only changing 25 at a time makes it quite difficult when we are dealing with the number of assets we are. Would be great to have option to change number of assets you want to change at a time, so 25, 50, 100..etc.
Answer

There are several different requests in here:

  1. A "mass" batch edit. We are working on this currently... it should be available in Q2 of this year. It allows you to create a search and then apply batch edit to that entire search results, even if it affects thousands of assets. There will be an extra confirmation process where you must type in the number of assets so that you are sure that you know how many assets you are affecting. The task on large amounts of assets happens as a background task (so it can take as long as it needs) and then sends you an email when you're done. So, for Nick's needs, this would definitely work).
  2. The ability to see more assets on a search results page in the BLOX admin. The solution for this will likely come as part of our new backend UI, which will likely end up being some kind of infinity scroll.

Lastly, there is the request for a batch edit function to change headlines and captions. To be honest, we are worried about allowing content to be changed in a batch editing process. Firstly, it's considered bad SEO to have similar titles on multiple pages in your site. Secondly, having all headlines (such as on a vertical gallery) is kind of annoying and repetitive to the reader.

On the other hand, I of course realize that if you don't add a title, we'll use the filename instead. And typing 200 unique, accurate titles is a very time-consuming task to say the least! Also, the only thing worse than a vertical gallery with repeated identical headlines is a vertical gallery with filenames as headlines instead! And, we currently provide no mechanism for them to be hidden as an option.

However, maybe we can fix some of those underlying problems instead. Basically, we're thinking that batch editing headlines and captions is a symptom of a bigger problem rather than a problem in and of itself.

What about something like this:

- A collection asset has the option of not showing photos and captions, even if they exist.

- In places where we have to show some kind of title (such as search results) maybe we show the parent's title instead?

Or:

- A way for the photo itself to know whether or not it has a unique headline, and if it does, display it. If not, display the parent (unless on a collection page). I would have to think more on how it can know it is a unique title... 

    +4
    Under review

    Way to change start date/time to now

    Scott Brunner 2 years ago in BLOX CMS updated by Kevin Parker 4 weeks ago 14

    We would like a way to quickly and easily change the start date/time to now to accurately reflect when a story is published. I guess that would look like some sort of button or maybe an extra option by the start date/time in the default article asset window.


    We work in a competitive market, and when a story is published is often critical for us. Also, we have times when a reporter or editor will create a file in advance of an event and the start date/time does not get changed to more accurately reflect when a story is published. The difference between when an article asset is created and when an article is published is a big one for us and one we don't want to have to explain to readers. 


    Yes, we can manually change it to get really close, but it would be simpler if there was a one-click way to make that happen. If there is, I've missed it!

    +6
    Planned

    Subscription Coupon Code

    Kevin M. Cox 5 years ago in BLOX CMS updated by Ben McCarty 1 month ago 17
    We would like to request the option of having a "Coupon Code" function available for new subscriptions on the website.

    We envision being able to link specific codes to specific subscription services (e.g. a code would allow a discount on a 7 day print subscription but not on a weekend only).

    To be fully functional, the code should include options to select either: $ off, % off or length of free trial.

    This would be a huge tool for our circulation/promotions department and we imagine would be a welcome addition for other newspapers as well.

    --> Why we're asking:

    To give a little more background I thought it might be helpful to give a specific use case. While we see tons of potential for this feature, there is a specific promotion we're trying to develop in the next month and are having trouble seeing a way to do it with the current system.

    We're planning on a new subscription marketing push for our newspaper. We'd like to offer potential subscribers a free trial subscription (either print and/or online) to the paper.

    In order to make things as easy as possible we'd like them to be able to sign-up online (create a new BLOX user account) and instantly begin their online trial (get behind the paywall) without having to enter a credit card. At the end of their trial period of course we'll offer to make them a subscriber and collect their payment information.

    A "coupon code" function seems like the best way to make this happen but of course we are open to suggestions if we can already pull off something similar with existing tools. For example: Is there a way to link directly to a hidden subscription service?

    Please let me know what y'all think.

    Thanks