Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

0

Anyone else getting spammed on form submissions?

Elizabeth Stephens 6 days ago in BLOX CMS 0

We have been getting tons of spam submissions via a feedback form on our site. It's regarding CBD and vaping stuff. TownNews says it's people submitting so a spam filter or recaptcha wouldn't stop it. But just curious if others are seeing anything similar. Ours just started in the last month.

+7
Under review

Elections 2020 - what would your media organization want?

Joe Hansen (Product manager) 4 months ago in BLOX CMS updated by Bob Rose 6 days ago 11

We are considering building a new "simple" elections platform for the 2020 election cycle and beyond. This would be more streamlined and easy to use than the old Election Stats, and would include AP election data for state and national elections, leaving you to focus on local. You'd still need to update your local race results as often as you want to make them available for your visitors, but the state and national would be automatic.

I'd love to hear your feedback and thoughts on what you would like to see. Is this something your site could use?

What functionality would you want in such a product?

How are you currently handling election results?

0
Completed

Webinar | Upgrade your email newsletters with our FREE optimization service

Cherry Wolf (Marketing specialist) 2 weeks ago updated 6 days ago 1

Webinar recording now available

Upgrade your email newsletters with our FREE optimization service

When it comes to audience engagement, email is still tops. But how do you know you’re getting the best possible results from your email newsletters? At our February customer webinar, Tim Turner, director of content and data services for TownNews, introduced a new, FREE optimization service that will help you deliver real results with ultra-engaging email campaigns.

Based on proven best practices, our team will work with you to:

  • Double your existing newsletter signups (on average)
  • Increase email opens and clickthroughs with new, optimized templates
  • Create newsletters that appeal to a variety of key target audiences
  • Maximize your local and programmatic advertising strategy

Ready to get started? Watch it now.

+5

Feature request: Auto-approval for events from trusted users

Chase Doak 3 weeks ago in BLOX CMS updated by Allen Schmidt 1 week ago 3

We recently were forced to disable auto-approval of calendar events on billingsgazette.com due to an influx of event submissions from spammers. The submissions, which numbered in the hundreds and were mostly links to illegal livestreams of sporting events and current movie releases, were not caught by the spam filter.

We recently were released from an agreement with a calendar feed provider, and are looking at ways of better utilizing the calendar features built into Blox. Unfortunately, we just don't have the resources to curate and approve every calendar event that comes through. Having some extra features in place to make the process easier would certainly be welcome.

I'm proposing that Blox allow us to create a whitelist of trusted users who frequently submit events. This would allow us to disable auto-approval for spammers and new users, but would allow frequent users to have their events show up without our intervention.


Another option would be to disallow auto-approval for accounts created within a recent time span (ex. require manual approval of events submitted by an account that was created within the last 48 hours, but auto-allow events from older accounts).

+12
Under review

More fine-tuned controls on "Buy Now" buttons on photos

Graham R. Archer 3 years ago in BLOX CMS updated by Thomas Martinez 1 week ago 5

Hey folks, I submitted an idea to Town News, and they said I should post it here to see if this development idea would help others, too. Anything else think this would be helpful?


The idea is basically to add a few new controls — either on the section level or on specific photo types — to allow editors to turn off the "buy now" button on all mugs, all crime stories, or other examples like that.


Town News asked me to answer these questions:


What problem(s) does this idea solve? Why do you need this idea implemented? Provide as many problems or use cases as possible.

A: There are dozens of photos used daily on our website that we do not want to sell. Many of these get automated tags that remove the "buy now" button (AP photos, for instance), and that's great. But still a large number of photos get manually tagged with #nosale to keep that button hidden. It would be very helpful to have more specific, targeted and automated ways to blacklist some photos from being sold. For instance, we NEVER want to sell a photo of a criminal who just committed some heinous crime. And a huge number of the mugs we run on our website are handouts that we can't sell, and even the ones that are ours are not any real source of revenue. My proposal would be that we have some ability to turn on/off the "Buy now" button for specific photo types (like all mugs) or sections (so you could turn off sales for all photos attached to stories categorized as crime, for example).

How often would you use this feature?

A: This would be used daily. The automated button removal would impact dozens of stories and several dozen photos each day.

How many people in your organization would use this feature?

A: All online editors would gain from this function, and reporters would no longer have to alert online staff to photos that got missed during the tedious and error-prone manual #nosale application process. Dozens of employees would be impacted.

0

Blox Now App story list does not refresh automatically.

Jeff Sebestyen 2 weeks ago in BLOX CMS 0

I have been noticing that on the Blox Now App, a story will not show up unless the user either force closes the app, or manually refreshes the feed by hitting the refresh button in the menu.   

I had a story post to Blox at 1:13pm.  At 2:15pm I opened my app and the article wasn't there.   I had to manually refresh my feed.  I realize some operating systems put background apps to sleep under different variables and behaviors my differ.  I do not expect a typical user to force close an app or have to manually refresh the feed.  

I would like a feature request for future versions to refresh the users feed after a certain amount of time whether the app is open, closed, or asleep in the background.  

+3

Search by author

Mike Stickler 1 month ago in BLOX Total CMS updated 4 weeks ago 1

Ugh!!! - There needs to be a way to search for assets based on who's working on it that is not tied to print or online presentation. "Created By", "Last Modified by", or preferably an "Assigned to" field should be a searchable option(s).

Only about half the content in our paper should be attributable to a specific author so we don't need/want the author field populated for records, obituaries, compiled reports, or articles with a "Newsroom" byline. However this eliminates the authors easiest method to find "Their Stuff"

Sorry guys but this seems like a no-brainer and I am confused why it isn't already present.

+2

Breaking news writethroughs

Henry M. Lopez 3 months ago in BLOX Total CMS updated by Mike Stickler 1 month ago 5

My colleagues tell me that if we did an online breaking news story, then we'd have to use a different asset for the final story that would go in print and online. That would generate a second url for the same story whcih makes no sense. I would think one could do the breaker, then just use notes to do the writethrough. What do you all do?

0

Feature request: Cropping images assets for web and print

scott.rada 2 months ago in BLOX Total CMS updated by Mike Stickler 1 month ago 1
It would be helpful if TCMS let users crop a photo for use in print, too.
0
Completed

Webinar | New ways to supercharge revenue growth and master your data

Cherry Wolf (Marketing specialist) 1 month ago updated 1 month ago 1

Webinar recording now available.

The New Year means big new initiatives at TownNews—and a webinar you won’t want to miss! At our January webinar, we gave a sneak peek at two new data-powered solutions that will transform your digital growth in 2020: iQ Audience+ and Data Insights.

Learn more about:


  • iQ Audience+: An audience acquisition and retention platform that enables you to precisely tailor your conversion funnel using audience data, machine learning, and proven industry best practices.
  • Data Insights: A powerful new tool for gathering, understanding, and acting upon the world of data that drives your business.

Both iQ Audience+ and Data Insights are slated for release in the first quarter of 2020. Be the first to see what’s coming! Watch it now.

0
Answered

Search result box headers and columns

thomas.fluharty 2 months ago in BLOX CMS updated by Christine Masters (Director of Product Management) 1 month ago 1

How do you add categories to the bar above the search box? Right now I get type, title, status, sections, authors, priority and start time.

I would like to get the slug and inch count at least, if possible.

I seem to recall there was an easy way to do it under your profile or settings, but I can't find it now.

I can't find an answer (at least easily) in any of the online documentation.

Thanks for any help

Tom Fluharty

Carolina Design Center

Greensboro NC

+1

Custom calendar export

Maureen Reinert 4 months ago in BLOX CMS updated by Allen Schmidt 1 month ago 8

Does anyone have an example of a custom calendar export template that they would be willing to share with us? We are looking at improving our calendars and are getting some resistance from people who want to keep using the text files they've always used for building our print calendars.