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I am opening an event for Street Fairs/Community Event tables were we talk about the paper and offer a deal for customers to subscribe. I need to track this separately from other subscriptions. Is the promo code field the best bet? Can I set up the promo code without a discount? Has anyone done this successfully in the recent pass? We are also just setting up access IQ +. Thanks, Thea Giardina, www.newjerseyhills.com
ps: we have 13 papers that cover 4 counties so tracking is important
The preliminary results are in! More readers are visiting e-Editions, those readers are coming back more often, and they’re reading even more pages. All thanks to our new, FREE upgrade that focuses on the user experience. At this customer webinar, Bridget Sibthorp-Moecker, director of audience, and Shahid Ali, director of user experience, take us through the exciting improvements and how easy it is to switch over.
Click on the link to find:
- Video recording of yesterday's webinar.
- Slide deck for easy sharing with your team.
- Case study: Richmond.com’s readers are loving the redesigned e-Edition from TownNews
- FAQ: We answer your top questions about the redesign.
- and links you'll need to get started.
I know every who is manually approving these AdOwl orders has experienced clients requesting receipts because the Approval email is lacking vital information.
This is what our client receives in the Approval email:
"Subject: Your ad order #7 has been approved
Your ad order #7 has been approved.
The ad will start on Jun 8, 2022, 12:00 AM.”
Do we see a problem here?
I submitted a ticket to TNews and was told to copy/paste or write into the popup all the information that I needed. This is not conducive for a business to manually copy/paste or write transaction information for every single order "for something that should be already there.”
Some clients cannot submit this to Accounts Receivable the way it is currently written and there is no way to generate a true receipt for them. I currently have to pull up their order and print it as a PDF and email it to them stating that this is all I can produce, all because the Approval email lacks the vital information needed.
I replied back to TNews to gain access to the email template for editing or have them edit the current email to look more professional. I learned that we were not the only ones that have requested this feature and to submit a request ticket since they were unable to give me access to the template or make the changes required.
Below is a sample of what the default Approval email should look like.
—————— sample ——————
Hello (First Last Name shortcode),
Your ad order ID (ID# shortcode) for the amount of ($ amount shortcode) has been approved and will start on (order start date shortcode) and will end (order end date shortcode).
Please keep this email receipt for your records
(Business Name Shortcode)
(Contact Number Shortcode)
As you can see the above format covers:
- Client/Business Name
- Order #
- Run Start Date
- Closing statement
- Business Name (Branding shortcodes)
I truly believe all your clients would love it as well because it covers all the vital information needed for a receipt and cuts down on the wasted labor hours making a custom approval email.
Note: Upon writing this I found a similar post dating back 5 years and I was flabbergasted to learn that it was still under review.
I've had a feature request open about this since last May (Ticket 666975) but wanted to get some public visibility on it as well. The addition of BLOX Notifier actually makes the situation worse and I have some good example images to share.
There are now two different ways to automatically send emails upon specific conditions in BLOX and both of them lack the customization ability needed to maintain a newspaper's brand and achieve specific goals.
First are examples of what our current breaking news emails look like, but they have to be sent manually through Email Reach's "Single Run." They maintain the style of all our other email newsletters and meet branding goals at the expense of being a manual process that gets forgotten at times.
Automatic Alerts for BLOX Email Reach
This option has been around for a couple years and allows filtering that most papers would need, however there is no ability to customize how these emails look. You are stuck with the examples below.
I was hopeful the newly released BLOX Notifier would bring some improvements but unfortunately it is even worse. Emails produced by it are completely void of branding and most other useful information.
A few quick things:
1. The BLOX Notifier alerts should look like the BLOX Email Reach alerts. This is something we're working to fix.
2. We can make changes to the asset page "email" mode design in a generic way, so let me know what type of thing you'd like to see there.
3. We are working on a new way to be able to send better branded emails of all kinds... email alerts and reset password, etc. We are building a "Site Branding" panel where you can set your colors and your logo, etc. That way we will be able to use your logo and colors in a standard way on system-built items such as this.
There needs to be a quick key that lets you save changes to an article without having to pick up your mouse and click on Save and Close or Save and Continue.
When placing assets in-line in Longform displays — particularly image and video assets — it would be nice if the "Inline display options" could be a little more robust. Right now for horizontal photos, the "default" and "full" widths display at the same size. Ideally, the "default" width would display images & video assets at 945px wide, and the "full" width option would display them at 1,140px wide (the same width that images display when the images asset is set to "Showcase".
It would also be cool to have an option to "tile" images side by side, for instance have 2, 3 or 4 images display all in a single horizontal row across the 1,140 display area, and have their individual captions display beneath each image.
These options would give us more robust display options for long-form articles.
It would be great to have a username associated with video clips that are created in Blackbird and Field59. As an admin, it would be extremely helpful to be able to quickly identify the person that created a specific video clip.
This feature would come in handy if a video clip were erroneously published or efforts were duplicated by 2 users. Currently we have no way of identifying the clip's creator.
Does anyone else have subscribers that are experiencing issues with the eEdition where they go into it and they just get a white screen? We've got about 15 now. Tried different browsers tried resetting passwords. Development is looking at it but I didn't know if it was just us.
TownNews Senior Solutions Team Lead
Is there a way to have a story that has been syndicated to stop being automatically revised once it is brought into our system? I.e. is there a way to "disconnect" from a syndication channel?
Other methods we used in the past are not reliable since the new update. This is important since sometimes a story in another market will focus on one municipality, while we want to move up content about our local market.
But in the new system, simply creating a copy of the original asset can result in assets appearing as duplicates on the site. And we cannot reliably remove the original asset without breaking an original link that's already been shared OR reliably "hide" it from our homepage because if it gets revised again then our edits will be undone.
- Search-friendly configuration of your BLOX CMS site
- Using sitemaps with Google Webmaster Tools
- Making sure your content is properly tagged
- Juicing your SEO results with social media
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Tyler, yes this is still available (though probably a bit out of date considering it was 2015) on our TownNews.com site.
TownNews Senior Solutions Team Lead
I've worked with BLOX/CMS for four years and noticed about half a year ago that the quality of photos, especially those that are more vertical and when viewing on a phone, were a lot less crisp. Specifically I've noticed a lot of jagged edges.
Has anyone else noticed this?
Is there any setting or adjust I can make to improve this?
I would like to create a suggestion mechanism for the Content Exchange. If we produce something that has broad appeal, that we can highlight it for other news organizations. For example, we are starting a op-ed-column on national issues and it can be helpful to organizations outside my area (CT). With so much of the Content Exchange being sports and celebrity stuff, this can be something that would be lost in that group.
I would love to have Instagram added to the Broadcast channel with the ability to scrape a child asset photo from an article asset. We've found that there's never enough time to take the extra steps to post into Instagram independently.
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