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Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

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Under review

Poll results aren't displaying

Editor Jen 3 hours ago in BLOX Total CMS updated by Matt Reyes (CS Team Lead) 3 hours ago 1

The results of poll questions are no longer visible on our website. Can someone please advise

Answer

Hi Jen -

These poll results won't display on non-HTTPS pages. This is likely the problem here, we've had a number of these requests lately.

Here is our documentation on how to make your site secure:


https://help.bloxcms.com/knowledge-base/applications/settings/site/article_93c2c75e-eeed-11e6-85c2-178976a175d8.html

+3

Does anyone know a way to mask URLs in an umbrella site?

Kim Mason BGDN 4 weeks ago in BLOX CMS updated by W. Rags. 2 days ago 8

We are moving to an umbrella site and found out that this will cause all our sites to have a url with the base site.  For example our TV station is currently bgdailynews.com/wdnz instead of wdnz.com.  That address will take you there but we would like the browser window to show wdnz.com.  TownNews has told us they don't have a way to provide masking to accomplish this.  Has anyone found a way to do it on their own?

+1

Anyone else getting spammed on form submissions?

Elizabeth Stephens 4 months ago in BLOX CMS updated by W. Rags. 3 weeks ago 3

We have been getting tons of spam submissions via a feedback form on our site. It's regarding CBD and vaping stuff. TownNews says it's people submitting so a spam filter or recaptcha wouldn't stop it. But just curious if others are seeing anything similar. Ours just started in the last month.

+3
Answered

Anyone have any suggestions on how to best handle quickly-updating stories?

Kyle Whitfield 4 years ago in BLOX CMS updated by khart 3 weeks ago 12

So let me pose this scenario:

We've got a story on our the site. Let's say the New Orleans Saints are making roster cuts on deadline day. Our guys are updating their story w/ new player names every couple of minutes. The story tells readers to 'check back frequently' or 'reload the page' for the latest info. How can we best display this info in BLOX so that people who visit a page frequently during a breaking story actually see the most up-to-date info?

Answer

Here is the doc which discusses how you can use flags to reduce caching times for important articles:


http://help.bloxcms.com/knowledge-base/applications/design/blocks/block-library/article_d2b122f4-f038-11e4-a844-ff7a130047bb.html


As the doc says, there are a few limitations, but in general you'll get updates about every minute or so.


However! Note that this does not affect the users' local browser cache. That is still subject to a 5-minute cache. (You could, if you could find the right words, tell users to force reload the page. It is different in different browsers though, so I'm not sure if there could be an elegant way to say this.)


So this doesn't really work for "live blogging" - but it should address the needs of corrections and story updates and breaking news that you want to push to the front page.


We did have a discussion internally today about some enhancements we can make to bring us closer to having some kind of live blogging environment... I will look into that as a possible future feature.

0
Answered

California Consumer Privacy Act Compliance

Jesus Sanchez 4 weeks ago updated 4 weeks ago 2

Hello.  I wanted to find out how TownNews and TownNews sites are planning to comply with the California Consumer Privacy Act. Enforcement begins July 1. The easy part looks like updating our privacy policy but the nightmare looks to be how we will respond to requests to provide site visitors with information about how their personal information -- everything from email address to I.P. address -- has been been collected and sold and shared with third parties.  TownNews back in January said it was looking at potential solutions. Can the company share any details at this point? Would these solutions help with complying for requests with this information. 

Answer

Hello Jesus, we are still working through this. We've had a lot of rounds with legal folks to arrive at what will hopefully be a straightforward solution. We're hoping to partner with a company called OneTrust for the consent pieces, we'll have a canned form you can customize to address your Data Subject Requests, and I would recommend updating your privacy policy. We will have some samples of that as well. Stay tuned for more information in the coming weeks.

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Completed

Webinar | Introducing Evvnt: a powerful, revenue-generating calendar integration coming to TownNews

Cherry Wolf (Marketing specialist) 1 month ago updated 4 weeks ago 1

Webinar recording now available

At our May 2020 customer webinar, Rick Rogers, chief revenue officer at TownNews, and Richard Green, CEO of Evvnt gave an overview of the new Evvnt calendar integration that we’ll be rolling out over the coming months.
Download PDF Webinar slide deck: Introducing Evvnt

While in-person local events are on pause due to the COVID-19 pandemic, we want to use this time to roll out Evvnt’s calendar platform on behalf of our partners. When local events return to our communities, the TownNews-Evvnt calendar partnership will provide our local media partners the best tools to showcase and monetize their calendar listings.


Topics included:

  • Details about the calendar migration time frame and process.
  • Ideas for generating new advertising revenue with local events.
  • Examples of our Evvnt integration in action and peak behind the scenes.
  • . . . and much more!

Ready to get started? Watch it now.

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Advertorial / paid content

Marie 3 months ago updated by Nicholas.farnsworth1 1 month ago 4

Curious if any sites are having success with doing paid advertorials or sponsored articles, and if so, how do you separate them from news content or do you have a specific place on site where they are placed?

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Search User Comments

Kevin M. Cox 1 month ago in BLOX CMS 0

Had a new question from a reader we haven't gotten before. They wanted a way to specifically search through user comments across the site.


Has this ever been considered before?

+3

Request: Apply End Date to Polls, but still show results.

Jeff Sebestyen 2 months ago in BLOX CMS 0

We have been voting on this feature for over 3 years,  I would assume the would be common functionality.  Ending a poll manually or automatically after the ballot has run it's course.  I am asking incase I am missing something.  Otherwise please consider this a request.  
-Jeff 

+4
Planned

Unify Account/Login Creation and Subscription Purchase into a single step/page

mcgregora 2 months ago in BLOX CMS updated by Rich Griffin | Product Manager (Product Manager) 2 months ago 2

Making a feature request for the ability to have the purchase subscription page also capture account (login) creation information and establish that user profile in a singe step-page-process ... thus eliminating the multi-step process of a site visitor having to first create an account before he/she can actually purchase a subscription.


This would enhance the user experience and eliminate a bottleneck/bail out point in the subscriber acquisition process.

Please support this post so it climbs the feature request ladder faster.


Thanks!

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Evvnt Calendar Migration

Jesus Sanchez 2 months ago updated 2 months ago 6

Hello.If we migrate to the new Evvnt Calendar, will we still be able to embed events into individual articles and newsletters? Would we still set the price for upsells? 

+1
Completed

Beta testers needed urgently for two initiatives

Christine Masters (Director of Product Management) 2 months ago in BLOX CMS updated 2 months ago 1

Hi everyone!

We are looking for someone to beta test two urgent initiatives we are working on…

Firstly, a “Support Local Journalism” page which will ask readers to contribute money or subscribe in order to support journalism during this time. It can be paired with messaging throughout the site that says something like, “We are providing coronavirus coverage without a subscription out of public interest.” And then a link to contribute or subscribe if they want to help.

Secondly, we have a new Photo Sales vendor (Fotomoto) to replace the other one, which is currently down.

If you are interested in helping with either - or both - initiatives, we just need a site for testing, and some of your time to provide feedback.

Each of these items will require some minor set up on your side, such as creating a new account with Fotomoto and Donorbox.org, and possibly connecting a Paypal or Stripe account for payments.

I realize this is a crazy time, but if you feel you have the time to help us test these things, we can do almost all of the work (except for setting up the accounts and reviewing the work) for you!

Let me know if you are interested!

+1

Omit categories of items from search

KetchikanJ 2 months ago in BLOX CMS updated 2 months ago 0

An option to prevent the following from appearing in blank/null searches 

or searches including Articles + Images: 

• Photos that are both child assets and don't have a section tag assigned to them •



----------------------------------------------

1. What problem(s) does this idea solve?

1a•

Prevents duplicate photo resources from being displayed (often alongside each other) in searches. 


2a•

There are photo child assets that are technically required to have titles, those are usually the assets whose titles we want the least visible. Asset titles are effectively hidden unless a search is performed.

2. How often would you use this feature?

2a•

When I run a blank/null search to chronologically see what users will see.


2b•

I sometimes direct users to blank/null searches when they want to see a chronological list of content.

3. How many people in your organization would use this feature?

3a•

I would likely be the only one internally.

0

Flex search utility not indexing authors

Eman Elshahawy 2 months ago in BLOX CMS 0

There's currently no feature that allows author names of articles to be indexed by the search utility. It only works if the byline is entered in manually as opposed to adding an author by registered user account with the CMS. The only way to access a curation of all of the author's articles is to find an article they wrote and click on their author name, where it prompts to a url address like this www.siteaddress.com/users/profile/authorfirstname%20lastname/