Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.


Webinar recording: Explore the power of YieldUp

Watch it now: Learn how the latest enhancements to our industry-leading programmatic solution deliver real results for our partners

YieldUp by TownNews is the fully managed programmatic solution for local media that delivers guaranteed CPMs, optimal sell-through, and ultra-fast payment. At this customer webinar, Anthony Humes, yield manager for TownNews, and Ryan Tornquist, director of new revenue programs, answered our most common questions and shared how YieldUp is already working for our partners.

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Under review

Faster way to get a teaser image

Lindy Ritz 11 months ago in BLOX Total CMS updated 2 days ago 7

We use teaser images now SO often now - esp. with the new template - that it might be nice to have a shortcut button to apply an image you are using as a Child asset as the teaser, without having to do double the work. How possible would that be?


I want to focus a different image in a web story versus the print version, but I find that your system takes the top image used in the print version for the web. How do I change that?

Frank Zufall 2 days ago 0

I want to focus a different image in a web story versus the print version, but I find that your system takes the top image used in the print version for the web. How do I change that?


Feature Request: Responsive Image Block

Tom Houston 1 month ago in BLOX CMS updated by Rick Simpson 1 week ago 1

We often use the "Utility: Image file (flex)" block to display landing page headers and other images on our site. The image in the block will conform to the width of the containing region, however, if the image is wide (750px to 1140px) it will often be hard to read when the site is viewed on a mobile device.

I'm wondering if you might consider a block that could include multiple images for responsive design. One image for a desktop view and one for a mobile view.

Desktop Website View:

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Mobile Website View:

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Have your newsletter open rates plunged?

Jesus Sanchez 3 weeks ago in BLOX CMS updated by Stuart Bishop 2 weeks ago 4

Hello. Beginning in the middle of December, the open rates on our newsletters composed on Blox and sent through Constant Contact have plunged from about 50% to the low single digits. This is only happening with the newsletters we create in Blox. The newsletters that we create and send directly from Constant Contact still have those high open rates. I've contacted Blox support and Constant Contact support but so far the problem continues. Has anyone else using Blox and Constant Contact faced this same issue?


Feature Request: Forms Search and Organization

Abby 3 weeks ago in BLOX CMS 0

I wanted to make a feature request for Blox which I believe would help our staff, and may be helpful to other users as well. This request is for the back end form menu.

When reviewing our multitude of forms, many of which were created for one specific purpose, I was thinking that it would be helpful if forms could be searched the way articles can be. This way, a user could search "subscription" and bring up all forms with subscription in the title to narrow down the list. Or if they could be filtered by date created or whether they are enabled/disabled.

Additionally, I would like it if there was a way to organize them other than alphabetically by the name of the form, as sometimes our form titles are fairly long. If we could assign them to specific folders (contests, lifecycles, subscriptions, magazines) that would also cut down on the clutter and make identifying the correct form easier.



Randi May 4 weeks ago in BLOX CMS updated 4 weeks ago 2

tell me why why why if i put an article in another article, it disappears from the home page???? seriously. Where is my story.


Insert an image in a table cell

twobordercollies 4 weeks ago in BLOX CMS 0

How do you insert a image into a table cell?


I can't get my video to imbed

Heather 1 month ago updated by Eric R 1 month ago 2

I placed this code in several different ways

<iframe width="560" height="315" src="https://www.youtube.com/watch?v=bgNmS2Pdooc " title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

How can I get this to work


Webinar: How to give your email newsletters a fresh new look for 2023

Cherry Wolf (Marketing specialist) 2 months ago in BLOX CMS updated by Crindalyn Lyster 2 months ago 1
Watch the recording

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Increase your open and click-thru rates by changing up your newsletters for the new year. At this customer webinar, our panel of TownNews experts—Stacy Johnson, product manager, Doug Green, senior trainer, and Sarah Falkowski, design team lead—help you get the most out of your BLOX Email Reach templates.

We’ll cover how you can:

  • Build a test page to see how an email will look before you hit send.
  • Make smart design choices and customize blocks to create more impact.
  • Switch up the feel of the email by changing page customization settings.
  • Best practices for breaking news, daily digest, and other automated emails.
  • And much more!

Watch it now.


Place multiple stories at once

Don Willis 2 months ago in BLOX Total CMS 0

I realize this is probably a little beyond a feature request and I'm sure many others have had this idea, but I think this would be a wonderful feature for Blox TCMS and a great time-saver for users.

What if we could place all stories on a page at once? 

I apologize if this is already a feature I'm not aware of, but If there were an additional setting that could tie a story package (element types with the same file reference) to an asset's "Display Priority," then another command could be added within the Blox menu, such as "Place All Stories," and Blox could then place all stories on a page at once by matching each story package with the display priority in the asset. Maybe there could be another Blox TCMS menu item for "Priority"?

I realize that print editions are a dying breed, but with all the staff cuts and hiring freezes, I think a feature that would allow someone to create a template snippet with multiple story packages and place stories simultaneously would be great. Page designers would be able to get a huge portion of that work done in a fraction of the time and go on and do another task while the stories were placing.

Anyway, it's just a thought I had. No need for replies. 

Thanks for listening.


Feature request: Edit subscription status and/or start date

Diane Cartwright 2 months ago in BLOX CMS 0

It would be very helpful to be able to edit a subscription's start date, status or both. I used to be able to change the status to Disabled to temporarily remove access from a user, but that feature no longer works.

We have several "snowbirds" who want to pay in advance of their requested start date for their online subscriptions. I like to process those orders through Blox so that confirmation emails are automatically sent and their orders are entered into the system ready to go. The problem with doing this now is that the person receives immediate access to the site, and the only way to temporarily remove that access is by changing the expiration date to an expired date. If I could change the status to Disabled or change the start date to their requested date, the problem would be solved.


Location tab - adding maps

Tim Doran 2 months ago in BLOX Total CMS 0

I have loved the location tab that allows users to quickly add a locator map to a story by plugging in the latitude and longitude. Until recently the base map was, I believe, Open Street Map, which added a  locator icon to the map that allowed readers to quickly zoom to or see the location generally.

The Google Maps base map does not add a locator icon - unless I am missing a setting or something. I have tried it several times. Is there any plans, or the ability for users, to add  an icon? Providing a map that only shows a general location does not make the map very useful. 

Thank you in advance for the consideration. 

Tim Doran

News editor

The Bulletin, Bend, Ore.



You should open a customer support ticket when you have issues, the community forum is not the place to look for support.

support.townnews.com would be where you submit your ticket with all your details, including your domain and the publication you are trying to upload.


Joe Hansen

TownNews Director of Solutions Support