Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.
Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
I know you can set the default workflow on an individual basis, but is there a way (or is it planned if not) to have the option to set all users default workflow, or even set the default workflow upon user creation?
I'm considering removing Flickr from the social accounts area on the User Profile page. It has changed a lot, been sold to SmugMug, getting rid of 1 TB of free storage, etc. We have very little use of it currently in user accounts.
Is it important to anyone - maybe photographers? - who would still want it?
Introducing BLOX Notifier: A new way to manage social and push notifications
At our March customer webinar, Christine Masters, director of product management at TownNews, will introduce BLOX Notifier—an all-new BLOX CMS application that makes keeping users informed with Facebook, Twitter, BLOX Now App, email, and desktop notifications quicker and easier than ever.
Topics will include:
- An overview of the new BLOX Notifier application
- Using BLOX Notifier to create, schedule, and distribute messages and notifications
- Streamlining your publishing workflow with automated trigger rulesets
- . . . and much more!
Ready to get started? Join us on March 14th at 10:30 AM CDT.
Want to take in the webinar on your own time? Register now and we’ll send you a link to the webinar recording once it’s ready.
We've had some issues with folks being unable to see the close button in the interstitial promo blocks. The problem is it's impossible to see on the block if it's black in front of an image, or if it's white against a default white background. It can be changed manually via css, but this would need to be changed anytime the layout of a promo block is changed. By adding the "light/dark" option to the close button text in the block options it would make it a quick adjustment that could be done via the admin panel.
1) What problem(s) does this idea solve? Why do you need this idea implemented? Provide as many problems or use cases as possible. Makes it easier for users to see the button and not got frustrated by being unable to close promo interstitial. Would make it easy for administrators to correct small design oversights. .
2) How often would you use this feature? All the time
3) How many people in your organization would use this feature? Every site manager and web staff -- appx 12-20.
One of my colleagues brought this to my attention. I have played around with it, and it seems like a proper bug with the auto-save feature.
User 1: Makes edits to asset, window closes without proper save/close (due to needing to leave/shutdown, crash or whatever.) User 1 doesn't return to asset.
User 2: Makes further edits to asset, even publishes.
User 1: Returns to asset manager. Auto-save restore dialogue pops up. User 1 restores asset. Asset now reverts back to User 1 edits, overwriting everything User 2 did. Text and edits revert, flags and other settings are also reverted, such as the do not publish flag being set again. Even if User 1 selects "cancel," the asset is overwritten.
Has anyone else encountered this? What do you do to get around it? I don't see an option to turn off auto-save (for a short-term fix.) Maybe there should be a warning that there is a newer version available? Options could be:
There is a new version available!
- Restore (Overwrite)
- Restore (New Asset)
I manage multiple sites and have multiple tabs open every day on two monitors.
With the new interface, browser tab titles are longer and often hide the site they belong to (since the sitename is listed at the end of the browser tab title).
If "Editorial" could be abbreviated to "Ed.", as well as taking out the space before and after the "/", would definitely help clear up some real estate on the browser tab titles.
Design = Des.
Statistics = Stats.
If this annoys you, too, please click the vote button below to try to get this changed sooner instead of later.
When I add a Child Asset to an article, but do not actually drop the Child Asset into the body of the article, I don't like what it does to the alignment of my page: it actually ADDS a "left rail" and shifts the entire text of the article to the right. But the only thing in the "left rail" is an image of that asset I added... so it looks really odd.
This is only an issue on desktop, not on mobile.
It creates an additional problem when I add an Article as a Child Asset to another Article. Now, since I'm in the Parent Article, it's not too much trouble to simply place each Child Article into the body of the Parent Article. But it has now affected the alignment in all of those Child Articles -- because it added the Parent Asset to the "left rail" for each of those Child Articles! So now I have to go back into each of the Child Articles and drop the new Parent into the body of those articles, to fix that alignment.
This is terribly cumbersome and awfully time-consuming, but it's necessary if I don't want most of my articles to be misaligned on desktop view.
The easy fix is to create a default that adds all Related Assets into a horizontal "block" at the end of each article.
Refreshed blox UI really taking off here. One thing bugging us a bit.
-- Searchable assets aren't color-coded anymore
It's just tough to scan thru and easily distinguish, esp pdf vs. img
See attached screenshot. Any suggestions or consideration to reverting back or adjusting?
Two days ago, I could broadcast to Twitter and Facebook. Today, with the upgraded look, broadcast isn't an option preparing an asset. I relied on that! Now it'll take extra time to schedule posts on both social media channels.
BLOX Notifier rolled out today, so the Broadcast area is now called Notifier.
There is a webinar about it next Thursday: https://community.townnews.com/communities/1/topics/1109-webinar-introducing-blox-notifier-a-new-way-to-manage-social-and-push-notifications
What happened to the Preview option? It used to be in the lower right corner of the Blue Blox homepage. I always used that to look over the website updates for the following day, and now I can't find it.
The bottom bar was removed to maximize the work space. The preview options have been moved under the site selection in the top bar. In the upper right, select the site domain name and the selection screen should offer the preview options.
After a lot of back and forth with support we finally figured out why Infinity Scroll was not working on our main section pages:
"Blocks with infinity scroll enabled won't work with a dynamic setting (section tags set to 'Matches current URL or descendant'). There will need to be a hook set (setting a section, keyword, flag, etc.)."
This limitation does not appear to be documented anywhere at the present time.
This means Infinity Scroll will not work at all on the default Town News blocks that get assigned to every top level URL and all sub-sections (through inheritance) in the system. I assume most customers are using these across most areas of their sites.
Having to work around this will greatly increase the number of blocks needed for a site if they want to use Infinity Scroll on every section front. It could easily scale into the hundreds of blocks needed for a site. Then every time a style change is desired, such as showing the comment count in the summary block, it'll require editing each of those hundreds of blocks instead of the standard dynamic one.
Every single sub-section URL will need it's own block created instead of being able to inherit the blocks from the parent URL.
With this limitation Infinity Scroll is basically dead in the water for large scale deployment.
I really hope Town News is working to fix this but I wanted to post it here for wider awareness because before the answer came back the template developers I was told that there were other sites having the same trouble I was.
Micropayments are increasingly seen as one component to offset a decline in ROP, at least in Canada. The Winnipeg Free Press, Canada’s second largest independent daily, has successfully pioneered a model. Readers pay .27 cents for the first story. As more stories are read the system works to make the client a full subscriber. We’ve given our news away too long chasing clicks that don’t translate into substantial revenue. This is not a panacea. But it is important. The Canadian industry will see a significant number of papers lock down their sites in the coming year. Micropayments will allow them to still maintain a social media presence while generating revenue. https://www.inma.org/blogs/conference/post.cfm/micropayments-bring-in-new-readers-activate-subscribers-for-winnipeg-free-press
I would like to request an infinite scroll feature. When you get to the bottom of one story the next story published in chronological order shows up on the same webpage. This goes on for ever.
Apple is finally opening up ANF to everyone. We've been pushing an RSS feed to Apple News for a while now, but publishing in ANF will over a more robust experience to readers.
Information on integrating the format here: Use a CMS with News Publisher
Any thoughts on getting BLOX to push out in ANF? There are already WordPress and Drupal plugins available.
Customer support service by UserEcho