Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

IDEA: Paywall options for collections, section pages

We're in the process of locking down more content behind our paywall and have run into a limitation.

We'd like to lock our entire obit section behind the paywall so only subscribers can see the page that contains the assets. (Its obits, once you see the name, it just takes a google name search and you have the funeral home's page)

What would be a great help is either

1) Ability to make a section page require a subscription to view


2) the ability to move a collection behind the paywall

We're looking at it for some other cases, but if a collection is behind the wall, then in the case where headlines give away too much, having the option  where only subscribers could view them would also remedy the problem.


Hi Marcus,

We have an experimental option that allows you to set subscription on non-story assets. Submit a ticket to our Customer Support and reference this ticket and we can help you set it up.

We don't currently have the ability to put the section page behind a paywall.


Auto schedule Ad reports export to email? Can it be done on Flex?

Kathy Kolb 1 month ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 1 month ago 2

I'm not seeing where to do it. Thanks!


Why won't my 2nd block leaderboard ads at the top show up?

KathyG 1 month ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 1 month ago 3

I added a block below the one that was there automatically in the template, and it shows up on the main page, but when you click on an article, it does NOT show up on the asset page?  Same goes for my GALLERY page albums and videos.  The 2nd leaderboard ad underneath the original one does not show up once you click on a photo album.


Thanks for the quick response!  I JUST figured it out.  I've been working on it for 3 days... :-)  

The ad I had placed under the original block-leaderboard-ad had automatically been 1000px wide, which is too wide for that area on the asset pages.  It was also in the Index-top-featured content area.  I moved the 2nd ad block underneath the original block in the top global container - NOW IT WORKS!  



Thanks for responding so quickly...  I hope this helps someone else that needs MORE ad spots!

Under review

Google AMP: Inconsistent Fonts for Lists in AMP Articles

Robert Dundon 1 month ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 1 month ago 1

Note: I made a support ticket for this, but thought I'd share in case others are having the same problem.

While dealing with AMP pages, an internal "client" pointed out inconsistent fonts for lists in article (see attached screenshot)

I found this CSS in the macro amp_stylesheet() in macros/module.amp.css.utl in the Core TN component "AMP":

.asset-body p {

     color: #444;

     font-size: 16px;

     line-height: 27px;

    margin-bottom: 24px;


I accounts for paragraphs, but not lists. To fix that, I added the
following CSS to the macro "amp_customCssOverwrites" for now:

.asset-content ul li {

    color: #444

    font-size: 16px;

    line-height: 27px;

     margin-bottom: 24px;



Is Google Chrome Credit Card auto-fill disabled for everyone?

Jeff Sebestyen 1 month ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 1 month ago 1

I use Google Chrome.  I can autofill credit card information when I click on a Credit Card field on 99% of sites.  But when I'm in a form made in Blox, auto-fill works on everything BUT Credit Card.  Is this disabled across all TownNews sites?  For what reason? 


Hi Jeff!

We are using Spreedly iFrame model, and they do not allow Chrome auto fill of credit card information for PCI compliance reasons.



Limit in-story ads based on length of the article

Nick 1 year ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 1 month ago 32

Can we somehow limit ads on short stories? It just looks REALLY bad to break a couple of sentences up like this.


The new automatic ad placement provides what we spoke about in this ticket... it has automatic ads but also has a better layout for short stories. Let me know what you think!


Under review

Is it possible to sort calendar search results by priority?

Brad Bautista 1 month ago in BLOX CMS • updated 1 month ago 2

Hi all,

Publisher would like a handful of large, tentpole events to appear at the top of relevant calendar search results, the thought being that more popular events should be displayed above less popular events.

My initial thought on implementing this was to assign those events a higher priority within the calendar, then sort search results by priority.

I tested this by changing the Calendar URL field in the Featured Search block to read "/calendar/?s=priority" (sans quotes) but, running the search, found my high-priority test item third out of four results.

Is the result we're after possible this way? If so, what am I doing wrong?


Brad Bautista


TownNews.com and Brainworks Software launch strategic partnership

Cherry Wolf (Marketing specialist) 1 month ago • updated 1 month ago 0

TownNews.com and Brainworks Software today announced a strategic partnership aimed at providing new and innovative solutions that help print, broadcast, digital, and web-native media companies jumpstart revenue and audience engagement. Read more

Under review

Feature request: Ability to set defaults for in-line asset styles

Kyle Whitfield 3 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 1 month ago 2

We love the in-line asset styling options. It'd be awesome if there would be a way to set a default style for those within BLOX. For example, every time we pull a sibling asset into body text it'd be great if the styling options were already set to "presentation: summary."

What problem does this solve? Eliminating an extra, sometimes monotonous step, for reporters and editors.

Why do you need this idea? Save some time.

How often would you use this feature? Daily

How many people would this affect in our news org? 100+


Subscription reporting improvements - cancelled subscriptions and new subscribers

Jay Allred 1 month ago in BLOX CMS 0

Try as we might, we cannot find a report / reports that help us keep tabs on subscriptions that do not renew (a.k.a. lost customers). Here's what we suggest be either changed or added.

1. Create a report that let's us track non-renewed subscriptions by customer name. For example, if Amy Jones' monthly or annual subscription is scheduled to renew, but does not - allow a way for us to get a list of those folks. We want to be able to contact them and find out why, win them back.

2. Create a report that allows us to track first-time subscribers by name. Specifically, we are interested in the people that made the initial decision to purchase a membership. Currently, there appears to be no simple way to track this critical data.


Webinar | What's BLOX OTT?

Cherry Wolf (Marketing specialist) 2 months ago • updated 1 month ago 1

Webinar recording now available.

Grow your audience and drive revenue with streaming video

BLOX OTT enables media organizations to grow their audiences with branded channels on all of the major streaming platforms, including Roku, Apple TV and Amazon Fire TV. At our January customer webinar, Susan Bell, senior product manager of BLOX OTT, will discuss what over-the-top (OTT) video is, how you can start making money and expanding your reach with streaming video.

Topics will include:

  • An overview of the complete BLOX OTT app suite.
  • Populating your channel with high quality homegrown and community-sourced video.
  • Turning your OTT channel into a powerful driver of new revenue.
  • . . . and much more!

Ready to learn how you can benefit from BLOX OTT? 

Under review

Change to the "wire" flag

Erica Smith 2 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 1

We all know what "wire" means. I don't think readers do — at least, not from the readers I've talked to so far. This, however, is one of the flags that's protected

I want to change the "wire" flag so that the public sees a flag that says "news service". (It's OK if our staff sees "wire" in the CMS.) Otherwise, I have to adapt an existing flag ("hot"? "special section"?) so that it will say "news service" to readers, but that description will not be changed in the CMS — we just have to remember that marking "hot" means "news service". 

(I know I can create a custom flag on an asset. But I need this to be assigned in syndication, and I can only apply existing flags there.)


Facebook comment mirroring

Andrea 2 years ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 9

Facebook is again offering comment mirroring (where comments made on a story on our Facebook page are supposed to also show up in the FB social plugin at the bottom of the story -- and vice versa).

Turning comment mirroring "on" in the the Facebook plugin is easy. However, our Blox site is not showing the same comments as our Facebook page.

The Facebook app id has not changed, so I'm not sure where to start with this. I entered a ticket, but thought I would check here in case anyone else has had success with it.



Facebook Comment Mirroring

Henry M. Lopez 11 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 8

TownNews support says it can't help me and referred me to Facebook, but as you all know, that's a black hole. Well, I have mirroring set up correctly as far as I can tell. The comments originating on my FB page and my site page show up in the moderation panel but the site comments from my site don't make it to FB nor vice versa. I think this has something to do with the way TN forms it urls. I notice in my moderation panel a url might be http://www.santafenewmexican.com/tncms/asset/editorial/6f4e907b-a7b2-5f94-acb5-00044cdd1e52/ but a front end user sees http://www.santafenewmexican.com/opinion/letters_to_editor/letters-to-the-editor-march/article_6f4e907b-a7b2-5f94-acb5-00044cdd1e52.html for the same asset.

I'm throwing out the Bat signal. Someone, be brilliant, help me out.



Looking for author and byline field for collections

Bob Rose 2 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 2 months ago 6

We are setting up Google Data Studio dashboards for reporters and editors. However collection assets don't roll up under reporter totals because they don't have author/byline fields available.