Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.
Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
How do I block PRNewswire from getting included in my Town News Content Exchange?
All PR Newswire content gets assigned to a specific set of section tags under Partners -> PR_Newswire. You can adjust your importer to exclude those section tags, or build an importer to import just the content exchange sections you want to import.
Since Blox includes the ability to capture a POSTER or PREVIEW image from a video clip, could we have the ability to save those captures as individual images? That way, we could easily create a photo gallery or collection from stills taken from a video clip.
When creating articles, our writers typically want to assign an author to the story. When selecting an author, the "find user" query defaults to ANY user. It would be wonderful to be able to have this default to ADMIN so that our own users (authors) would appear at the top of the list.
Any ideas on a search bar that includes multiple types of results like articles, classifieds, calendar, and marketplace. For us, we have a search on our homepage but it only includes the classifieds and searching, for say, a town name and receiving all of the assets that go along with that would make it much simpler for our viewers. Has anyone found a work-around for this?
When we embed HTML assets in article assets these html assets are only shown as links on Amp pages. Is there a way to disable Amp for specific articles in which the HTML asset is integral to the story?
Taking cues from social media, the BLOX Now mobile app eschews conventional news app design in favor of a single, continuously-scrolling stream of community news and events that keeps users engaged. At our June customer webinar, Susan Bell, BLOX Now senior product manager, and Christine Masters, director of product management, introduced the BLOX Now mobile app.
Increasing user engagement with a hybrid news and information app.
Feature highlights, including: in-stream video playback, push notifications, and convenient fly-out menus.
Monetizing your app with Google DFP integration.
Managing your app, website, and mobile site in one easy workflow.
. . . and much more.
Are you ready to get started . . . now? Webinar recording now available.
What I thought is a simple change but I can't find anything related- I'm looking to remove the drop shadow on my form headers. I saw other TownNews customers sites without a drop shadow and wanted to do the same. On here is a picture of a current form for us with the drop shadow. Thank you!
How do you handle when an asset that has an update to make sure the latest version gets on your page
An asset that has published changes will update automatically within moments - you just have to contend with any related caching time (including browser cache).
On front and index pages, where the asset must get through additional layers of caching, it may take longer.
However, please see this help article on how to speed up page updates for breaking and important news:
Though videos and podcasts are all the rage, the workaday, unsung article still accounts for more than half of all page views across the TownNews network. How can you make the most of this potential? At our October webinar, Christine Masters, director of product management for TownNews, led a panel discussion on easy design strategies you can use to create high-impact articles that grow and engage your audience.
- Developing your article design “North Star” game plan, with KPIs
- Creating beautiful, magazine-style pages with our built-in Article Designer
- Distributing your content to AMP, Facebook, and other platforms
- Keeping your audience engaged with push notifications
- . . . and much more!
Ready to get started? Webinar recording now available.
In the editorial section of Blox or TCMS, I can add columns, shuffle them around and just generally set things up in a way that's efficient for me. (Sort by start date, for example, or mark which stories have a site tag or which stories are marked "do not publish.") The next time I log in, the page will be set up the same way. That's great.
But when I'm in an asset and want to add child or sibling assets, the search results don't have the same functionality — I can show or hide columns that are or aren't relevant, move columns around to find what I want, but the next time I go to add a child or sibling asset, I have to do to the same thing again. It's time-consuming and, well, annoying. Any chance of being able to save those search result formats on a user basis?
There are several different requests in here:
- A "mass" batch edit. We are working on this currently... it should be available in Q2 of this year. It allows you to create a search and then apply batch edit to that entire search results, even if it affects thousands of assets. There will be an extra confirmation process where you must type in the number of assets so that you are sure that you know how many assets you are affecting. The task on large amounts of assets happens as a background task (so it can take as long as it needs) and then sends you an email when you're done. So, for Nick's needs, this would definitely work).
- The ability to see more assets on a search results page in the BLOX admin. The solution for this will likely come as part of our new backend UI, which will likely end up being some kind of infinity scroll.
Lastly, there is the request for a batch edit function to change headlines and captions. To be honest, we are worried about allowing content to be changed in a batch editing process. Firstly, it's considered bad SEO to have similar titles on multiple pages in your site. Secondly, having all headlines (such as on a vertical gallery) is kind of annoying and repetitive to the reader.
On the other hand, I of course realize that if you don't add a title, we'll use the filename instead. And typing 200 unique, accurate titles is a very time-consuming task to say the least! Also, the only thing worse than a vertical gallery with repeated identical headlines is a vertical gallery with filenames as headlines instead! And, we currently provide no mechanism for them to be hidden as an option.
However, maybe we can fix some of those underlying problems instead. Basically, we're thinking that batch editing headlines and captions is a symptom of a bigger problem rather than a problem in and of itself.
What about something like this:
- A collection asset has the option of not showing photos and captions, even if they exist.
- In places where we have to show some kind of title (such as search results) maybe we show the parent's title instead?
- A way for the photo itself to know whether or not it has a unique headline, and if it does, display it. If not, display the parent (unless on a collection page). I would have to think more on how it can know it is a unique title...
When a user signs up for any email reach newsletters, they are greeted with a blank page reading only "Thank You" after completing the signup.
There is no link to return the user to the home page, there is no site navigation, or branding, or ads.
When a user signs up for a newsletter, there should be an option to redirect them to a site page, or static page.
This can be accomplished by adding a "Landing Page URL:" or "Thank You Page URL:" field to the Edit List dialog for individual campaigns.
I often make some quick fixes to stories in the morning from the admin interface on my phone. But since there is no close option, it keeps me locked in the asset. Am I missing something? Is there a way to truly "close" the asset?
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