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Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

0
Under review

Faster way to get a teaser image

Lindy Ritz 4 months ago in BLOX Total CMS updated by Kevin M. Cox 3 months ago 2

We use teaser images now SO often now - esp. with the new template - that it might be nice to have a shortcut button to apply an image you are using as a Child asset as the teaser, without having to do double the work. How possible would that be?

0
Answered

sending an xml feed newsbank

Jenna Duncan 4 months ago in BLOX CMS updated by Joe Hansen (Product manager) 4 months ago 1

Hey everyone! 

We cut ties with Merlin at the end of last year and have been manually sending PDFs to NewsBank to archive every night, but when we stopped using Merlin apparently the XML feed of stories stopped sending. 

I was curious if any other TownNews entities have anything automated through TownNews to send this feed to NewsBank? Or any best practices to get it from CMS to NewsBank? 

Thanks!

Answer

Jenna,

Yes! We have a built in NITF feed for newsbank and work with them for a lot of our customers. Just submit a Customer Service ticket and we can get that set up for you.

TownNews Senior Solutions Team Lead

+2

Facebook comment plugin

Dave Von 3 years ago in BLOX CMS updated by Sdvawdfaq Asdasda 4 months ago 13

In the event that anybody else runs into this problem, we identified an issue a few weeks ago where the Facebook comment plugin on our website, GazetteXtra, developed a bug that prevents users of iOS mobile devices from posting comments.


I filed a ticket with Facebook development and was told they have no plans to fix this bug. There is at least one other Town News site, stltoday.com, who identified the same issue as us.


We're going to look at other options for commenting on articles.


Dave

+2

Is there a plan to allow users to cancel a digital subscription in the user dashboard?

Joel Kight 4 months ago in BLOX Total CMS updated 4 months ago 2

Our staff has decreased dramatically in the past few years and managing manual transactions for digital subscriptions can eat up time. 
is there a plan to add an option to cancel a digital subscription in the user’s dashboard?


+6
Under review

Customization options needed for automatic emails

Kevin M. Cox 3 years ago in BLOX CMS updated 4 months ago 12

I've had a feature request open about this since last May (Ticket 666975) but wanted to get some public visibility on it as well. The addition of BLOX Notifier actually makes the situation worse and I have some good example images to share.

There are now two different ways to automatically send emails upon specific conditions in BLOX and both of them lack the customization ability needed to maintain a newspaper's brand and achieve specific goals.

First are examples of what our current breaking news emails look like, but they have to be sent manually through Email Reach's "Single Run." They maintain the style of all our other email newsletters and meet branding goals at the expense of being a manual process that gets forgotten at times.

Automatic Alerts for BLOX Email Reach

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_618ad806-8df5-50cc-9e51-45980a69c21d.html

This option has been around for a couple years and allows filtering that most papers would need, however there is no ability to customize how these emails look. You are stuck with the examples below.

BLOX Notifier

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_3cbfbd8a-a89f-5ac0-ad3c-1a37108b5ac8.html

I was hopeful the newly released BLOX Notifier would bring some improvements but unfortunately it is even worse. Emails produced by it are completely void of branding and most other useful information.

Answer

A few quick things:


1. The BLOX Notifier alerts should look like the BLOX Email Reach alerts. This is something we're working to fix.

2. We can make changes to the asset page "email" mode design in a generic way, so let me know what type of thing you'd like to see there.

3. We are working on a new way to be able to send better branded emails of all kinds... email alerts and reset password, etc. We are building a "Site Branding" panel where you can set your colors and your logo, etc. That way we will be able to use your logo and colors in a standard way on system-built items such as this.

0

Lost preference to uncheck Do Not Publish by default

John Zavinski 4 months ago in BLOX Total CMS 0

What happened to the preference setting that allowed you to upload a batch of photos and have them automatically go live? The pref for newly created items vanished about a week ago. Now, if you upload a half-dozen photos, you have to go through a multiple-click process for each of them to uncheck Do Not Publish. The only alternative is, if they have a common name, to search and do a batch edit, also involving many steps.

you may not want a story to go live, but you can quickly check Do Not Publish before you start populating the story form fields or assigning it sections. Photos are more harmless to have live before the story. And often you're not uploading pix until just before the story goes live, anyway.

Separately, there also have been far more incidents lately where you can upload one or more images from within a story file but they don't link to that story. You have to search for assets individually to find and link -- another, frustrating step on deadline.

0
Answered

Keywords In Blox TCMS

Jim Sacco 5 months ago in BLOX Total CMS updated by Joe Hansen (Product manager) 5 months ago 1

Having issues with reporters typing in keywords into BLOX TCMS. They can only use keywords already in and can't create their own. 
However, I can keyword whatever I want as an editor. Any ideas or help? Can i make a keyword list?
Thanks.

Answer

Jim,

There is a user permission that controls who can create keywords. You can look at the group that reporters are in under the Users admin -> Settings panel. Open the group. If you look at permissions, you can add a new one under Editorial -> Assets -> Create Keyword Tags. They need to have that access in order to create new ones.


Otherwise they can only use pre-defined keywords (which can help control keyword spam and typos). The keywords list is maintained in Site Settings in the main blox menu. Then look for keywords. Reach out to our CS team if you need further help with this.


Thanks,

Joe Hansen

TownNews Senior Solutions Team Lead

+11
Completed

Quick cropping tool for 4:3 and 16:9 for FLEX

Nick 6 years ago in BLOX CMS updated by Christine Masters (Director of BLOX CMS) 5 months ago 19

With FLEX's reliance on 4:3 and 16:9 cropping it would seem that many photos will end up cropping off the subject in order to adhere to the ratio. And most sites surely have some blocks that pull an asset in 16:9 and others that pull the same asset in 4:3. I propose a quick-crop tool that allows users to select crops for both ratios without the user having to work out the math or upload a previously cropped photo.


I'm thinking something like the image below that would allow users to select the ratio in a dropdown box and blocks would pull the appropriate ratio.



Would anyone else with FLEX use that?

0
Answered

CSS Class

David_Kemper 5 months ago in BLOX CMS updated by Joe Hansen (Product manager) 5 months ago 1

How could I add a CSS class that hides the block on the mobile view?

Answer

David,

You can use bootstrap 3 visibility classes (https://getbootstrap.com/docs/3.3/css/#helper-classes). You can place these classes in the "CSS Classes" field at the bottom of the "appearance" tab in the Design/Blocks application.

Joe

TownNews Senior Solutions Team Lead

+2

text to speech - build a multi-article player

Eric R 5 months ago in BLOX CMS updated by Jesus Sanchez 5 months ago 1

Be a great idea for a user to create a multi-article playlist, with an audio ad in between each (or every other) article.   The user could then begin listening a playlist of articles.   Kinda like an Amazon 'Alexa' news player, but without the hassle of Amazon :)

+1

Text to talk/audio tool

lmneff 4 years ago in BLOX CMS updated by Eric R 5 months ago 1

Text to audio. Is there a tool we can use with our site that would "speak" our text articles? I've seen this on other news sites. And I am able to get my Alexa Echo to read our website. But wondered about a tool on the site to read articles.

+1
Under review

More robust tables / Datatables functionality

ShorthornAdam 8 months ago in BLOX CMS updated by Carl Appen 5 months ago 2

We have been doing more data viz/mapping/database projects lately and it would be great to update the table tool to be more robust, with sortable and searchable data.

Right now we are learning Datatables since it has the functionality we need and can hosted on /app and then iframed in but it would be a lot neater and easier for non-developer types to just be able to add the data without coding up an HTML page and FTP'ing it over.

https://datatables.net/

+1

When you click on an image to preview it in the image asset editor, it expands to maximum size and there's no way to close it via UI. A page refresh is required.

ryan herzog 5 months ago in BLOX CMS 0

It's not exactly site-breaking, but one misclick means a whole bunch of finagling and hassle to reopen closed windows in the session. Please make it so re-clicking the blown-up image element closes it or add a close dialog.

+4

Make pasted content plain text by default

Don Willis 6 months ago in BLOX Total CMS updated by Kevin M. Cox 5 months ago 4

I can't speak for other customers, but since 99% of our content is plain text, why not make it so that content pasted into a story asset is -- by default -- plain text?

Then, instead of having a "plain text" button, have a button to retain formatting. Reporters and editors often forget to use this button, which causes code to be hidden in copy until it's ready and on the page, where it can be dozens of characters. That would eliminate this issue.