Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

+1

Topic Pages Examples

Jason Schaefer 8 years ago in BLOX CMS updated by Tom Houston 3 months ago 1
Does anyone want to show off how they are doing topic pages with BLOX. We are just getting started and wanted to see how our fellow BLOX papers are doing it to get some ideas.
+2

Add options for longform display

Brad Boner 3 months ago in BLOX Total CMS 0

When placing assets in-line in Longform displays — particularly image and video assets — it would be nice if the "Inline display options" could be a little more robust. Right now for horizontal photos, the "default" and "full" widths display at the same size. Ideally, the "default" width would display images & video assets at 945px wide, and the "full" width option would display them at 1,140px wide (the same width that images display when the images asset is set to "Showcase". 

It would also be cool to have an option to "tile" images side by side, for instance have 2, 3 or 4 images display all in a single horizontal row across the 1,140 display area, and have their individual captions display beneath each image.

These options would give us more robust display options for long-form articles.

+2

Feature Request: Username associated with video clips created in Blackbird and Field59

Tom Houston 3 months ago 0

It would be great to have a username associated with video clips that are created in Blackbird and Field59. As an admin, it would be extremely helpful to be able to quickly identify the person that created a specific video clip.

This feature would come in handy if a video clip were erroneously published or efforts were duplicated by 2 users. Currently we have no way of identifying the clip's creator. 

0
Answered

White eEdition screen of non-enlightenment

Nic Stevens 5 months ago in BLOX CMS updated by Diana Coop 3 months ago 8

Does anyone else have subscribers that are experiencing issues with the eEdition where they go into it and they just get a white screen? We've got about 15 now. Tried different browsers tried resetting passwords. Development is looking at it but I didn't know if it was just us. 

Answer

Skye, your ticket had to do with a customization you had for a page title text macro that was bleeding thru to some javascript functions. We've made the change to fix this for your site.

Thanks,

Joe Hansen

TownNews Senior Solutions Team Lead

+2

"Disconnect" a story from host syndication channel

Adam Rogan 6 months ago updated by Eric R 3 months ago 1

Is there a way to have a story that has been syndicated to stop being automatically revised once it is brought into our system? I.e. is there a way to "disconnect" from a syndication channel?


Other methods we used in the past are not reliable since the new update. This is important since sometimes a story in another market will focus on one municipality, while we want to move up content about our local market.


But in the new system, simply creating a copy of the original asset can result in assets appearing as duplicates on the site. And we cannot reliably remove the original asset without breaking an original link that's already been shared OR reliably "hide" it from our homepage because if it gets revised again then our edits will be undone.

0
Completed

Webinar: Focus on (SEO)

anonymous 8 years ago updated by Joe Hansen (Product manager) 3 months ago 3
At this month's FREE webinar, we'll discuss ways to ensure that your BLOX CMS site and content are search-optimized. Topics will include:

  • Search-friendly configuration of your BLOX CMS site
  • Using sitemaps with Google Webmaster Tools
  • Making sure your content is properly tagged
  • Juicing your SEO results with social media
Ready to boost your site's search performance? Tune in on Thursday, March 5th, at 10:30 AM CST to learn how!

Sign up today!



Answer

Tyler, yes this is still available (though probably a bit out of date considering it was 2015) on our TownNews.com site.

https://townnews.com/news_room/webinar-focus-on-search-engine-optimization-seo---march-2015/article_39f654c6-c72a-11e4-887f-4fbae220a391.html

TownNews Senior Solutions Team Lead

0
Searching answer

Photo Quality Down?

jmiller 4 months ago in BLOX CMS updated 4 months ago 4

I've worked with BLOX/CMS for four years and noticed about half a year ago that the quality of photos, especially those that are more vertical and when viewing on a phone, were a lot less crisp. Specifically I've noticed a lot of jagged edges. 

Has anyone else noticed this? 

Is there any setting or adjust I can make to improve this? 

0

Content Exchange

steve 5 months ago 0

I would like to create a suggestion mechanism for the Content Exchange. If we produce something that has broad appeal, that we can highlight it for other news organizations. For example, we are starting a op-ed-column on national issues and it can be helpful to organizations outside my area (CT). With so much of the Content Exchange being sports and celebrity stuff, this can be something that would be lost in that group. 

+5

Instagram in Broadcast channel

dcoop 5 years ago in BLOX CMS updated by daniel buford 5 months ago 3

I would love to have Instagram added to the Broadcast channel with the ability to scrape a child asset photo from an article asset. We've found that there's never enough time to take the extra steps to post into Instagram independently.   

0

Feature request: Allow subscribers to share articles

Bob Rose 5 months ago in BLOX CMS 0

This has come up before, but was a good suggestion from one of our subscribers via twitter.
Is there a way that would allow subscribers to share articles that would not be subject to paywall? This could turn our subscribers into real ambassadors for our sites. NYT and WaPo allow subscribers 10 shares a month and remind them of that benefit each time they share. 

https://twitter.com/FlappyMcB/status/1516470200157224964

0
Completed

Ability to remove user-facing asset timestamp after a period of time

Eric R 6 months ago in BLOX CMS updated 5 months ago 2

We'd like to see the ability to optionally set a time for each block that would prevent the asset timestamp from being shown to the public. In other words, we may wish to suppress the timestamp on home page articles once they are older than 4 hours. It may look better to have *no* timestamp than a timestamp that clearly states to the public that we've not made any material changes to the article in x number of hours.

Ideally, this would be an option that could be set individually on each display block.

+2
Under review

Alt text for images

Elizabeth Stephens 6 months ago in BLOX CMS updated 6 months ago 7

We are working on improving accessibility on our site and the lack of an alt text field for image assets is an issue. Are there any plans to add that option?

Answer

Here are my thoughts...

A new alt text field on the image (next to caption):

By default it would use the image title as it does now.

Then, ANYWHERE where the photo is shown, the alt text in the HTML uses the alt text field.

This would mean that Top Story blocks will show this in the images, even there. Do you agree with this? Like in situations like this, it would still use the alt text:

0
Completed

Instagram spash page

Erik Oeverndiek 6 months ago updated by Joe Hansen (Product manager) 6 months ago 4

Many publications now have a splash page from Instagram and I feel like this could be an easy addition in BLOX. We have interns run our Instagram and sometimes a post may be a story from a day or two before. If a reader uses the link in the Istagram bio, it takes them to our front page, however, the story may now be buried and readers may not take the time to find the related article.

What I would like is a splash page. When a reader uses the link it would take them to a BLOX page that just has the images from Instagram. These images would then act as a link to the corresponding story. This would be useful for all aging content and help to get more eyes on stories and less frustration.

I talked to TownNews and there's nothing available like this yet. Have any users built something like this or have any suggestions?

+1

Online Merchandise Store

Charlie Clark 4 years ago in BLOX CMS updated by Ravi Kiran 6 months ago 5

Hello everyone,

We are wanting to set up an online store, selling merchandise such as t-shirts etc for a host of promotional items we run. Currently, we have a https://PRINTful.com account set up this, but it looks like there is no easy way to integrate the API with Blox CMS? 

Does anyone have any other platform they may be using or work around without building out another site with a Shopify account or WordPress? Screen Shot 2019-01-16 at 3.22.29 PM.png

0
Answered

sending an xml feed newsbank

Jenna Duncan 6 months ago in BLOX CMS updated by Joe Hansen (Product manager) 6 months ago 1

Hey everyone! 

We cut ties with Merlin at the end of last year and have been manually sending PDFs to NewsBank to archive every night, but when we stopped using Merlin apparently the XML feed of stories stopped sending. 

I was curious if any other TownNews entities have anything automated through TownNews to send this feed to NewsBank? Or any best practices to get it from CMS to NewsBank? 

Thanks!

Answer

Jenna,

Yes! We have a built in NITF feed for newsbank and work with them for a lot of our customers. Just submit a Customer Service ticket and we can get that set up for you.

TownNews Senior Solutions Team Lead