Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

+5

Feature request: Auto-approval for events from trusted users

Chase Doak 2 months ago in BLOX CMS updated by Allen Schmidt 2 months ago 3

We recently were forced to disable auto-approval of calendar events on billingsgazette.com due to an influx of event submissions from spammers. The submissions, which numbered in the hundreds and were mostly links to illegal livestreams of sporting events and current movie releases, were not caught by the spam filter.

We recently were released from an agreement with a calendar feed provider, and are looking at ways of better utilizing the calendar features built into Blox. Unfortunately, we just don't have the resources to curate and approve every calendar event that comes through. Having some extra features in place to make the process easier would certainly be welcome.

I'm proposing that Blox allow us to create a whitelist of trusted users who frequently submit events. This would allow us to disable auto-approval for spammers and new users, but would allow frequent users to have their events show up without our intervention.


Another option would be to disallow auto-approval for accounts created within a recent time span (ex. require manual approval of events submitted by an account that was created within the last 48 hours, but auto-allow events from older accounts).

0

Blox Now App story list does not refresh automatically.

Jeff Sebestyen 2 months ago in BLOX CMS 0

I have been noticing that on the Blox Now App, a story will not show up unless the user either force closes the app, or manually refreshes the feed by hitting the refresh button in the menu.   

I had a story post to Blox at 1:13pm.  At 2:15pm I opened my app and the article wasn't there.   I had to manually refresh my feed.  I realize some operating systems put background apps to sleep under different variables and behaviors my differ.  I do not expect a typical user to force close an app or have to manually refresh the feed.  

I would like a feature request for future versions to refresh the users feed after a certain amount of time whether the app is open, closed, or asleep in the background.  

+4

Search by author

Mike Stickler 3 months ago in BLOX Total CMS updated 2 months ago 1

Ugh!!! - There needs to be a way to search for assets based on who's working on it that is not tied to print or online presentation. "Created By", "Last Modified by", or preferably an "Assigned to" field should be a searchable option(s).

Only about half the content in our paper should be attributable to a specific author so we don't need/want the author field populated for records, obituaries, compiled reports, or articles with a "Newsroom" byline. However this eliminates the authors easiest method to find "Their Stuff"

Sorry guys but this seems like a no-brainer and I am confused why it isn't already present.

+2

Breaking news writethroughs

Henry M. Lopez 4 months ago in BLOX Total CMS updated by Mike Stickler 3 months ago 5

My colleagues tell me that if we did an online breaking news story, then we'd have to use a different asset for the final story that would go in print and online. That would generate a second url for the same story whcih makes no sense. I would think one could do the breaker, then just use notes to do the writethrough. What do you all do?

0

Feature request: Cropping images assets for web and print

scott.rada 4 months ago in BLOX Total CMS updated by Mike Stickler 3 months ago 1
It would be helpful if TCMS let users crop a photo for use in print, too.
0
Completed

Webinar | New ways to supercharge revenue growth and master your data

Cherry Wolf (Marketing specialist) 3 months ago updated 3 months ago 1

Webinar recording now available.

The New Year means big new initiatives at TownNews—and a webinar you won’t want to miss! At our January webinar, we gave a sneak peek at two new data-powered solutions that will transform your digital growth in 2020: iQ Audience+ and Data Insights.

Learn more about:


  • iQ Audience+: An audience acquisition and retention platform that enables you to precisely tailor your conversion funnel using audience data, machine learning, and proven industry best practices.
  • Data Insights: A powerful new tool for gathering, understanding, and acting upon the world of data that drives your business.

Both iQ Audience+ and Data Insights are slated for release in the first quarter of 2020. Be the first to see what’s coming! Watch it now.

0
Answered

Search result box headers and columns

thomas.fluharty 3 months ago in BLOX CMS updated by Christine Masters (Director of Product Management) 3 months ago 1

How do you add categories to the bar above the search box? Right now I get type, title, status, sections, authors, priority and start time.

I would like to get the slug and inch count at least, if possible.

I seem to recall there was an easy way to do it under your profile or settings, but I can't find it now.

I can't find an answer (at least easily) in any of the online documentation.

Thanks for any help

Tom Fluharty

Carolina Design Center

Greensboro NC

+1

Custom calendar export

Maureen Reinert 5 months ago in BLOX CMS updated by Allen Schmidt 3 months ago 8

Does anyone have an example of a custom calendar export template that they would be willing to share with us? We are looking at improving our calendars and are getting some resistance from people who want to keep using the text files they've always used for building our print calendars.

+2

Video cover art

Ryan Dorgan 2 years ago in BLOX CMS updated by Maureen Reinert 3 months ago 4

Would love to be able to feature short video clips/loops or even gif files as cover art to be used in the longform presentation. Would this be possible?

0

Pricing for bundled print/online advertising

Peggy at the Leader 3 months ago 0

I'm hoping someone in the TownNews universe will be willing to share an example of bundled print/online advertising, including pricing, sales materials, etc. Thank in advance.

+4
Under review

Customization options needed for automatic emails

Kevin M. Cox 1 year ago in BLOX CMS updated by Ben Cunningham 3 months ago 10

I've had a feature request open about this since last May (Ticket 666975) but wanted to get some public visibility on it as well. The addition of BLOX Notifier actually makes the situation worse and I have some good example images to share.

There are now two different ways to automatically send emails upon specific conditions in BLOX and both of them lack the customization ability needed to maintain a newspaper's brand and achieve specific goals.

First are examples of what our current breaking news emails look like, but they have to be sent manually through Email Reach's "Single Run." They maintain the style of all our other email newsletters and meet branding goals at the expense of being a manual process that gets forgotten at times.

Automatic Alerts for BLOX Email Reach

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_618ad806-8df5-50cc-9e51-45980a69c21d.html

This option has been around for a couple years and allows filtering that most papers would need, however there is no ability to customize how these emails look. You are stuck with the examples below.

BLOX Notifier

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_3cbfbd8a-a89f-5ac0-ad3c-1a37108b5ac8.html

I was hopeful the newly released BLOX Notifier would bring some improvements but unfortunately it is even worse. Emails produced by it are completely void of branding and most other useful information.

Answer

A few quick things:


1. The BLOX Notifier alerts should look like the BLOX Email Reach alerts. This is something we're working to fix.

2. We can make changes to the asset page "email" mode design in a generic way, so let me know what type of thing you'd like to see there.

3. We are working on a new way to be able to send better branded emails of all kinds... email alerts and reset password, etc. We are building a "Site Branding" panel where you can set your colors and your logo, etc. That way we will be able to use your logo and colors in a standard way on system-built items such as this.

+2

Is there a way to designate assets not to be included in search results?

Dustin B. 6 months ago in BLOX CMS updated by Maureen Reinert 4 months ago 7

It seems silly to have all assets be displayed on the search results list, especially if some are just images (and especially if some of those images have funny/incomplete titles). Also, we create some assets specifically for our e-mail newsletter, and those are not to be displayed anywhere else on our website, except in the newsletter, and those are showing up in the search results as well.

There must be some way to designate an asset to not be "searchable". Please advise. Thank you!

+5
Under review

Email Reach - filter out users who do not have active subscriptions

Kevin M. Cox 5 years ago in BLOX CMS updated 4 months ago 10
We’re looking to create an email newsletter exclusively for subscribers, as opposed to our normal newsletters that anyone with an account can receive.

As such we’d love to see an option that would allow anyone to sign-up, but on send the system would omit the emails of users who do not have an active subscription at the time of the email.

This would create an automated system that we didn’t have to constantly manage by adding and removing users as subscriptions are bought and expire.

Please let me know what y’all think and if there is a possible this could be implemented.

Thanks.