Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

Anyone have a Google Ad Experience Report yet?

Christine Masters (Director of Product Management) 9 months ago in BLOX CMS • updated by AlxMin 1 month ago 2

Go to webmaster tools, then Web Tools and see if you have a report yet. My "Google Sites" page has been reviewed, but none of the other sites I have access to have been reviewed.

Anyone else? Let us know!


Amber alert option

Shawn Willmon 1 month ago in BLOX Total CMS • updated by Robert 1 month ago 1

It would be nice to have an option to push a story for an Amber Alert in the area to the site.


Feature request: Reader blogging platform

Thomas Martinez 1 month ago in BLOX CMS • updated 1 month ago 4

How many of you would welcome a more robust "article submission form" to use as a reader blogging platform? I'm talking about the same functionality of the story asset, with hyper links, ability to submit multiple photos and place them in the text where needed, etc. 

I have seen a few requests for hyperlinks and other stuff in the "article submission form," but I think full functionality would be welcome.

Our only other option would be to open part of our admin to readers, and we really don't want to do that as that will bring in a whole other set of problems.

Under review

Feature request: Import unlisted YouTube videos from owned channel

Erica Smith 1 month ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 1 month ago 1

YouTube is working with publishers — there's a whole YouTube for Publishers program. It's also our video player, so we upload and monetize all videos through YouTube. That works great on videos that we create — we upload them and publicly publish them. We also use AP video. We can add (and monetize) the video to our site through YouTube, but not to our YouTube channel. The easy way to do that is to add those as unlisted videos. 

Syndication pulls in YouTube feeds; very handy. But only public videos. The API that Town News uses searches YouTube, similar to a user searching YouTube, so unlisted videos are invisible. To add unlisted videos to Blox, I have to manually create a YouTube asset. 

Is it possible to change that a bit so that unlisted videos on my YouTube channel also can be imported? 

Under review

Help with Calendar Query Rules

Marshall Hopkins 2 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 1 month ago 3

Can someone help me find the accepted values for calendar query rules with dates? For example, I can see that for the rule "Creation Date/Time" I can Choose an exact date, say "Feb 1, 2018" but I also see that we are using "Today" as a value in some places. Where is the documentation for all the accepted values for these rules? Can I write "Tomorrow" or "Today +7"? 

this Calendar Query Rules doesn't seem to have it.


Customizable Menu on AMP Template

Robert Dundon 1 month ago in BLOX CMS 0
What problem(s) does this idea solve? Why do you need this idea implemented? Provide as many problems or use cases as possible.

Several site editors have expressed a need to have some level of control over the menu being used. Currently, the AMP template always pulls the navigation from the nav region "mobile-nav-left," no matter what. There are no overrides or changes available to this, as it's hard-coded[1].

How often would you use this feature?

As often as site editors want to change/adjust the navigation.

How many people in your organization would use this feature?

At least 3-5 site editors (one at each of our sites)

[1]: The code is on line 8 or module.amp.nav.utl in the Core TN AMP component in Flex.


Vote now: Local Media Association R&D Partner of the Year

Cherry Wolf (Marketing specialist) 2 months ago • updated 2 months ago 3

Exciting news! TownNews.com made the final list for the Local Media Association R&D Partner of the Year. Now, the voting begins.Our mission every day at TownNews.com is to help our partners grow digital revenue and audience with our tools and technology, and we would love your vote and support for this honor. Thank you. 


Add Mailchimp preferences to User Dashboard

phumes 2 months ago 0

We currently use Mailchimp to send and manage our email news blasts. Our subscribers are limited to updating their preferences within mailchimp settings. We would like to add a feature to our User Dashboard (“townnewssite”.com/users/admin/) so that users can manage their Mailchimp preferences, like what is available through Constant Contact.

We need this implemented because we prefer the use of Mailchimp vs Constant Contact for its usability and design capabilities. It has become a burden for our readers to manage two different accounts and our newsroom would like to move towards more streamlined personalization features. We anticipate this improved personalization will make our users turned newsletter subscriber into paying members, which will increase our happiness with the capabilities of TownNews CMS :)


Feature Request: Minify CSS/JS on the Fly

Robert Dundon 5 months ago in BLOX CMS • updated 2 months ago 1

Let's say we have some CSS and JS in the global skin and UTL components. It's on the CDN as the other JS/CSS files as Core TN stuff. This works great!

However, can there be a way to access a minified version of those files? For example, if we have a file in global in resources/scripts/somefile.js (which would translate to something like https://bloximages.newyork1.vip.townnews.com/example.com/content/tncms/live/global/resources/scripts/somefile.js on the CDN) can we have a minified version like https://bloximages.newyork1.vip.townnews.com/example.com/content/tncms/live/global/resources/scripts/somefile.min.js ?

Just a humble idea by me. Thanks!


What is Wireless LAN

Sunil Sethi 2 months ago in BLOX CMS 0

What is Wireless LAN? A Wireless Local Area Network or WLAN helps to connect different devices through wireless communication.

The wireless LAN enables people in the workstation or in homes to have a connection to various devices through the use of the internet. It is imperative to note that there are no cables or wires needed to connect the computers or the devices.


Allow users to register while creating a new subscription

Rob Weir 7 months ago in BLOX CMS • updated by Jay Allred 2 months ago 4

Hi there -- our newsroom has been frustrated for awhile with the logic in the subscription module that requires users to register for the newspaper's website before buying a subscription. It's creating a bit of friction when e.g. we want to give out a complimentary subscription to an advertiser or other user, and is also a difficult workflow for some of our users if they don't get a confirmation email for registration. 

I understand the logic of registration being different from subscription status; and I also understand the internal logic of someone needing a registration before they buy a subscription. However, I'm wondering if the subscription page could be streamlined, either to allow people to register while buying a subscription or to create a user registration record as part of a new subscription (that is, prompt for a username when purchasing a subscription). 

Thoughts on that? 


Too Many Requests

Rob Snodgrass 3 months ago in BLOX CMS • updated 3 months ago 2

Our organization uses VDIs (virtual desktops) hosted in Microsoft Azure as our means of doing business.  The site looks great in the VDI without any issues whatsoever. When I click the login link, I receive the login screen.  However, when I submit my credentials the server returns with an HTTP 429 error.  "Too Many Requests"

Is there anyway to avoid this message? Perhaps the system thinks that I (along with all other Azure traffic) is the same individual attacking the CMS? Is there a way to relax this restriction so we can avoid purchasing physical machines?



Hi Rob!

I spoke with our systems department about this - it seems as though that server is being flagged as a bot (we have many rules in place to help protect sites from invalid traffic, attacks, or bad bots). If you submit a ticket to our Customer Support department, they can work with you on possible ways to identify your requests so they are not throttled. Let me know if that makes sense! Thanks!


Is the Associated Press Channel supposed to flow in stories automatically?

Jeff Sebestyen 3 months ago in BLOX CMS • updated by Christine Masters (Director of Product Management) 3 months ago 3

I have an AP Channel set-up.  Are these stories supposed to flow into my site automatically?  Do I need a JOB setup?   My intention is to have a small widget that flows in AP stories dealing with NBA.  


Eva from TownNews did indicate to me that along with an AP Channel..you will also need an "Importer" setup.  This should not be confused with "Jobs".

Further Reading:  How Do I Create an Importer To Automatically Pull in Syndicated Content?


Request: Scrolling skyline region

Sean Ignacio 3 months ago in BLOX CMS • updated 3 months ago 0

We are trying to sell our masthead banner ad space, but advertisers frequently ask to have it scroll with the page.

We would like to be able to use the Skyline Utility Region while the Navigation option is set to Fixed on Scroll, and have the option to allow any custom blocks in that region to also scroll with the navigation header (above it).


Webinar | How the Better Ads Standards will matter to your bottom line

Cherry Wolf (Marketing specialist) 3 months ago in BLOX CMS • updated 3 months ago 2

Webinar recording now available.

How the Better Ads Standards will matter to your bottom line

Digital advertising is about to get even more complicated. In an attempt to make ads less annoying for users, Google Chrome browsers will begin broadly enforcing the Better Ads Standards on February 15th, 2018. At our February customer webinar, Phil Pracht, revenue product manager, Christine Masters, director of product management, and Stevie Longwith, Ad Ops program manager, discussed these new digital ad requirements and the steps you need to take today to keep your ad revenue flowing.

Topics included:

  • An overview of the Better Ads Standards and how they apply to BLOX CMS sites
  • The impact of Chrome Ad Filtering on ad servers—including BLOX Ad Manager

  • How to use Google’s Ad Experience Report to help you understand if your ads violate the Better Ads Standards

  • . . . and more!

Ready to learn how you can comply with these new rules and keep your ads from being blocked? Webinar recording now available.