Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.


Pricing for bundled print/online advertising

Peggy at the Leader 10 months ago updated by Nicholas.farnsworth1 4 months ago 1

I'm hoping someone in the TownNews universe will be willing to share an example of bundled print/online advertising, including pricing, sales materials, etc. Thank in advance.

Under review

Email Reach - filter out users who do not have active subscriptions

Kevin M. Cox 6 years ago in BLOX CMS updated by Nicholas.farnsworth1 4 months ago 11
We’re looking to create an email newsletter exclusively for subscribers, as opposed to our normal newsletters that anyone with an account can receive.

As such we’d love to see an option that would allow anyone to sign-up, but on send the system would omit the emails of users who do not have an active subscription at the time of the email.

This would create an automated system that we didn’t have to constantly manage by adding and removing users as subscriptions are bought and expire.

Please let me know what y’all think and if there is a possible this could be implemented.


Video cover art

Ryan Dorgan 2 years ago in BLOX CMS updated by Nicholas.farnsworth1 4 months ago 5

Would love to be able to feature short video clips/loops or even gif files as cover art to be used in the longform presentation. Would this be possible?


Whitelisted calendar users

Braxton Carroll 3 years ago in BLOX CMS updated by Carl Appen 4 months ago 1

Due to past experiences with spam and trolls, we have to moderate calendar submissions. 

It would be great if there was a way to whitelist particular users that we know post events that do not violate any site policies. These include local service organizations, churches, community groups, etc. Being whitelisted would auto-approve their events and bypass the queue for unapproved events.


Ad Blocker Detection should work WITH, but independently of, subscriptions

Nathan B 4 months ago in BLOX CMS 0

MAIN POINT: Ad blocking is a rapidly growing problem, and TownNews's Ad Blocker Detection tool needs to be more usable by all clients, regardless of their subscription model (or lack thereof).

We're trying to implement Ad Blocker Detection on our site, but we don't currently have a subscriber model we're ready to pursue (we're free-to-read, and our competitor uses a pretty strict paywall, so this has been our competitive advantage and we've grown dramatically as a result).

But TN support tells us the Ad Blocker Detection tool requires subscription integration in order to work.

I understand the rationale behind tying Ad Blocker Detection to subscriptions, but that's very limiting and I think unnecessary. I'd like to see Ad Blocker Detection work, period, regardless of subscription integration. Then websites that want a premium subscription model that doesn't show ads and allows ad blocking could have that too.


Webinar | The new and improved BLOX Now mobile app is a can’t-miss update

Cherry Wolf (Marketing specialist) 5 months ago updated 5 months ago 1

Webinar recording now available.

At our June customer webinar, Susan Bell, senior product manager for TownNews, showed off the latest redesign of the BLOX Now mobile app. This major update bundles a variety of fantastic new features, design layouts, card styles, and more.

Topics included:

  • All-new personalization features and behavioral recommendations
  • Innovative new “Continue Watching” functionality lets users start a video on one device, pick up where they left off on another
  • A completely revamped user interface for iPads and Android tablets
  • Tons of additional card styles to help you show off your content
  • A modern “flat” design option that you can enable with the flip of a switch
  • . . . and much more!

Watch it now.
Under review

Poll results aren't displaying

Editor Jen 5 months ago in BLOX Total CMS updated by Matt Reyes (CS Team Lead) 5 months ago 1

The results of poll questions are no longer visible on our website. Can someone please advise


Hi Jen -

These poll results won't display on non-HTTPS pages. This is likely the problem here, we've had a number of these requests lately.

Here is our documentation on how to make your site secure:



Does anyone know a way to mask URLs in an umbrella site?

Kim Mason BGDN 6 months ago in BLOX CMS updated by W. Rags. 5 months ago 8

We are moving to an umbrella site and found out that this will cause all our sites to have a url with the base site.  For example our TV station is currently bgdailynews.com/wdnz instead of wdnz.com.  That address will take you there but we would like the browser window to show wdnz.com.  TownNews has told us they don't have a way to provide masking to accomplish this.  Has anyone found a way to do it on their own?


Anyone else getting spammed on form submissions?

Elizabeth Stephens 8 months ago in BLOX CMS updated by W. Rags. 5 months ago 3

We have been getting tons of spam submissions via a feedback form on our site. It's regarding CBD and vaping stuff. TownNews says it's people submitting so a spam filter or recaptcha wouldn't stop it. But just curious if others are seeing anything similar. Ours just started in the last month.


Anyone have any suggestions on how to best handle quickly-updating stories?

Kyle Whitfield 4 years ago in BLOX CMS updated by khart 5 months ago 12

So let me pose this scenario:

We've got a story on our the site. Let's say the New Orleans Saints are making roster cuts on deadline day. Our guys are updating their story w/ new player names every couple of minutes. The story tells readers to 'check back frequently' or 'reload the page' for the latest info. How can we best display this info in BLOX so that people who visit a page frequently during a breaking story actually see the most up-to-date info?


Here is the doc which discusses how you can use flags to reduce caching times for important articles:


As the doc says, there are a few limitations, but in general you'll get updates about every minute or so.

However! Note that this does not affect the users' local browser cache. That is still subject to a 5-minute cache. (You could, if you could find the right words, tell users to force reload the page. It is different in different browsers though, so I'm not sure if there could be an elegant way to say this.)

So this doesn't really work for "live blogging" - but it should address the needs of corrections and story updates and breaking news that you want to push to the front page.

We did have a discussion internally today about some enhancements we can make to bring us closer to having some kind of live blogging environment... I will look into that as a possible future feature.


California Consumer Privacy Act Compliance

Jesus Sanchez 5 months ago updated 5 months ago 2

Hello.  I wanted to find out how TownNews and TownNews sites are planning to comply with the California Consumer Privacy Act. Enforcement begins July 1. The easy part looks like updating our privacy policy but the nightmare looks to be how we will respond to requests to provide site visitors with information about how their personal information -- everything from email address to I.P. address -- has been been collected and sold and shared with third parties.  TownNews back in January said it was looking at potential solutions. Can the company share any details at this point? Would these solutions help with complying for requests with this information. 


Hello Jesus, we are still working through this. We've had a lot of rounds with legal folks to arrive at what will hopefully be a straightforward solution. We're hoping to partner with a company called OneTrust for the consent pieces, we'll have a canned form you can customize to address your Data Subject Requests, and I would recommend updating your privacy policy. We will have some samples of that as well. Stay tuned for more information in the coming weeks.


Webinar | Introducing Evvnt: a powerful, revenue-generating calendar integration coming to TownNews

Cherry Wolf (Marketing specialist) 6 months ago updated 6 months ago 1

Webinar recording now available

At our May 2020 customer webinar, Rick Rogers, chief revenue officer at TownNews, and Richard Green, CEO of Evvnt gave an overview of the new Evvnt calendar integration that we’ll be rolling out over the coming months.
Download PDF Webinar slide deck: Introducing Evvnt

While in-person local events are on pause due to the COVID-19 pandemic, we want to use this time to roll out Evvnt’s calendar platform on behalf of our partners. When local events return to our communities, the TownNews-Evvnt calendar partnership will provide our local media partners the best tools to showcase and monetize their calendar listings.

Topics included:

  • Details about the calendar migration time frame and process.
  • Ideas for generating new advertising revenue with local events.
  • Examples of our Evvnt integration in action and peak behind the scenes.
  • . . . and much more!

Ready to get started? Watch it now.


Advertorial / paid content

Marie 8 months ago updated by Nicholas.farnsworth1 6 months ago 4

Curious if any sites are having success with doing paid advertorials or sponsored articles, and if so, how do you separate them from news content or do you have a specific place on site where they are placed?


Search User Comments

Kevin M. Cox 6 months ago in BLOX CMS 0

Had a new question from a reader we haven't gotten before. They wanted a way to specifically search through user comments across the site.

Has this ever been considered before?


Request: Apply End Date to Polls, but still show results.

Jeff Sebestyen 6 months ago in BLOX CMS 0

We have been voting on this feature for over 3 years,  I would assume the would be common functionality.  Ending a poll manually or automatically after the ballot has run it's course.  I am asking incase I am missing something.  Otherwise please consider this a request.