Welcome to the TownNews customer community! Connect with other TownNews customers and with us to suggest features, share best practices and ask questions.

Though TownNews representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.

+6
Under review

Way to change start date/time to now

Scott Brunner 4 years ago in BLOX CMS updated by Kevin M. Cox 8 months ago 15

We would like a way to quickly and easily change the start date/time to now to accurately reflect when a story is published. I guess that would look like some sort of button or maybe an extra option by the start date/time in the default article asset window.


We work in a competitive market, and when a story is published is often critical for us. Also, we have times when a reporter or editor will create a file in advance of an event and the start date/time does not get changed to more accurately reflect when a story is published. The difference between when an article asset is created and when an article is published is a big one for us and one we don't want to have to explain to readers. 


Yes, we can manually change it to get really close, but it would be simpler if there was a one-click way to make that happen. If there is, I've missed it!

+2

Add PUBLISH feature to right-click context menu

Eric R 8 months ago in BLOX CMS 0

I'd like to request that a PUBLISH / DO NOT PUBLISH option be added to the right-click context menu when viewing assets.  This would make it very convenient to quickly publish / unpublish assets (possibly as a group) rather than opening the asset and selecting the OTHER tab, then selecting PUBLISH, then saving the asset again.

We'd use this for items like the TRACKING THE STORM weather box we add at the top of our site during weather incidents, or quickly removing LIVESTREAMS when the event is finished.

+6

Request: Staff directory pages

Nico 8 months ago in BLOX CMS updated by Mike Stickler 8 months ago 3

I wish Blox had a solution for staff pages. One thing I am confused by is when you use the Author filed for an article, it creates that great little card at the end of the article with the author's photo, title, etc. I wish I could just take that box and stack them on a staff directory page. That author box looks clean and is generated by the system, so why not have say a check box in the user panel that automatically inserts that box in alphabetical order on a staff page?

+3

Write in answer for poll

Marie 8 months ago in BLOX CMS 0

Is there no way to allow a reader to write-in an answer to a poll question? 

+4
Under review

Way to set default workflow for all users?

Robert Armstrong 3 years ago in BLOX CMS updated by Tom Houston 8 months ago 3

I know you can set the default workflow on an individual basis, but is there a way (or is it planned if not) to have the option to set all users default workflow, or even set the default workflow upon user creation?

+1
Answered

Any Update? Blurry Magnification on Flex E-Edition.

Jeff Sebestyen 11 months ago in BLOX CMS updated by Christine Masters (Director of BLOX CMS) 8 months ago 1

This is now becoming a huge week-long issue from a customer service aspect.  I would like for TownNews staff to provide an update on the repairs with an estimated time of repair, and I would like to know if this issue stems from a Blox update, or an iOS issue.  

Answer

Hi Jeff!

This should be resolved now. Let me know if you have any additional issues!

+1
Under review

Feature request: weather data

Jared Frank 9 months ago in BLOX CMS updated by Christine Masters (Director of BLOX CMS) 8 months ago 1

Issue: weather data on our TownNews sites differ from forecasts we publish over the air in our newscasts. That is because the weather data in TownNews is not connected to the data we create and use for our on-air product through Baron (or WSI).

Solution: allow for the integration of weather data from the provider or our choice.  Both WSI and Baron offer API access. 

Why: allowing for the integration of weather data from Baron and/or WSI would allow for consistency across all of our platforms. The end result is less confusion among our viewers and users. 

Answer

Hi Jared!

We do have the ability to integrate with a custom WSI implementation - you need an API key and a clientID from WSI and then that's gets entered into our system. Then, you can use the standard  BLOX display widgets but they are populated with your custom data.


We are considering an integration with Barron (I think you and I have a meeting Monday to discuss?) but it isn't available yet.

0

Blox NOW App

Kara Johnson 8 months ago in BLOX CMS updated by Eric R 8 months ago 1

We're looking into the TownNews Blox NOW app and are wondering if anyone has any pros/cons with their experience. And if you could tell me what your app name is so I could download it and check it out.

0

Feature request: Exclude page skins from analytics

Meg 8 months ago in BLOX CMS 0

Is it possible to exclude page wrappers from our analytics? We use a third party for our obits, and don't need analytics on the page wrappers.

+1

Webhook

Nicholas.farnsworth1 1 year ago in BLOX CMS updated by Eric R 9 months ago 5

Has anyone ever used webhooks in Blox? Specifically, to update their database?  We use Airtable to store our data and would like to setup a webhook/ zaiper to update and create new records from data collected via forms and other means. 

Any help would be greatly appreciated! 

0

Has anyone made the switch to EVVNT? I would love thoughts? input?

stephanie 1 year ago updated by Eric R 9 months ago 3
+3
Under review

Requesting Explanation for the Forced Password Reset on October 29th.

Jeff Sebestyen 11 months ago in BLOX CMS updated by Aaron Gillette (Marketing Director, TownNews) 9 months ago 2

At the end of October 2020 all my Admin users were forced to change their password, and it came rather abruptly with no real explanation as to why this took place, nor was there any forewarning that made this seem like a planned feature update.  Was there a data breach of some sort?  

Answer
bward (CEO, TownNews) 9 months ago

Hi Aidian,


There was no system wide data breach.  We did see some suspicious activity we saw was limited to a few client accounts. Those clients were notified.

We decided that it was prudent to change all passwords and also institute more stringent passwords to protect our customers.   

Thanks,

0

Is Email Reach standard with our subscription, or is there an additional cost?

Travis Weik 9 months ago in BLOX CMS updated by Carl Appen 9 months ago 3

I'd like to start using Email Reach at 2 of our properties as a test for the market. Competing papers already use a similar service.

My concern is whether we will take on any additional cost for activating this feature. Is this something we are already paying for? If so, how to I turn the feature on? I've followed the tutorial video and cannot find an Email Reach option in BloxCMS.

Thanks for your help.

+3

Please add support for svg images to both TotalCMS and BLOX.

David D. 9 months ago in BLOX Total CMS 0

Given the movement on the web to support newer image format, please add SVG as an image asset "version" to both TotalCMS and BLOX, see: https://caniuse.com/svg-img for details.

Given the scalable nature of SVG images they work much better for logos and info-graphics than other formats.

+3
Under review

Feature Request: Option to set unpublish date for assets

daniel.buford 9 months ago in BLOX CMS updated 9 months ago 2

Would is be possible to add an option to unpublish an asset on a given date so that an item can be automatically taken down without it being deleted?

Thanks