Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
Ugh!!! - There needs to be a way to search for assets based on who's working on it that is not tied to print or online presentation. "Created By", "Last Modified by", or preferably an "Assigned to" field should be a searchable option(s).
Only about half the content in our paper should be attributable to a specific author so we don't need/want the author field populated for records, obituaries, compiled reports, or articles with a "Newsroom" byline. However this eliminates the authors easiest method to find "Their Stuff"
Sorry guys but this seems like a no-brainer and I am confused why it isn't already present.
Hey folks, I submitted an idea to Town News, and they said I should post it here to see if this development idea would help others, too. Anything else think this would be helpful?
The idea is basically to add a few new controls — either on the section level or on specific photo types — to allow editors to turn off the "buy now" button on all mugs, all crime stories, or other examples like that.
Town News asked me to answer these questions:
What problem(s) does this idea solve? Why do you need this idea implemented? Provide as many problems or use cases as possible.
A: There are dozens of photos used daily on our website that we do not want to sell. Many of these get automated tags that remove the "buy now" button (AP photos, for instance), and that's great. But still a large number of photos get manually tagged with #nosale to keep that button hidden. It would be very helpful to have more specific, targeted and automated ways to blacklist some photos from being sold. For instance, we NEVER want to sell a photo of a criminal who just committed some heinous crime. And a huge number of the mugs we run on our website are handouts that we can't sell, and even the ones that are ours are not any real source of revenue. My proposal would be that we have some ability to turn on/off the "Buy now" button for specific photo types (like all mugs) or sections (so you could turn off sales for all photos attached to stories categorized as crime, for example).
How often would you use this feature?
A: This would be used daily. The automated button removal would impact dozens of stories and several dozen photos each day.
How many people in your organization would use this feature?
A: All online editors would gain from this function, and reporters would no longer have to alert online staff to photos that got missed during the tedious and error-prone manual #nosale application process. Dozens of employees would be impacted.
My colleagues tell me that if we did an online breaking news story, then we'd have to use a different asset for the final story that would go in print and online. That would generate a second url for the same story whcih makes no sense. I would think one could do the breaker, then just use notes to do the writethrough. What do you all do?
The New Year means big new initiatives at TownNews—and a webinar you won’t want to miss! At our January webinar, we gave a sneak peek at two new data-powered solutions that will transform your digital growth in 2020: iQ Audience+ and Data Insights.
Learn more about:
- iQ Audience+: An audience acquisition and retention platform that enables you to precisely tailor your conversion funnel using audience data, machine learning, and proven industry best practices.
- Data Insights: A powerful new tool for gathering, understanding, and acting upon the world of data that drives your business.
Both iQ Audience+ and Data Insights are slated for release in the first quarter of 2020. Be the first to see what’s coming! Watch it now.
We are considering building a new "simple" elections platform for the 2020 election cycle and beyond. This would be more streamlined and easy to use than the old Election Stats, and would include AP election data for state and national elections, leaving you to focus on local. You'd still need to update your local race results as often as you want to make them available for your visitors, but the state and national would be automatic.
I'd love to hear your feedback and thoughts on what you would like to see. Is this something your site could use?
What functionality would you want in such a product?
How are you currently handling election results?
How do you add categories to the bar above the search box? Right now I get type, title, status, sections, authors, priority and start time.
I would like to get the slug and inch count at least, if possible.
I seem to recall there was an easy way to do it under your profile or settings, but I can't find it now.
I can't find an answer (at least easily) in any of the online documentation.
Thanks for any help
Carolina Design Center
I wrote a help doc to answer this question:
Does anyone have an example of a custom calendar export template that they would be willing to share with us? We are looking at improving our calendars and are getting some resistance from people who want to keep using the text files they've always used for building our print calendars.
I've had a feature request open about this since last May (Ticket 666975) but wanted to get some public visibility on it as well. The addition of BLOX Notifier actually makes the situation worse and I have some good example images to share.
There are now two different ways to automatically send emails upon specific conditions in BLOX and both of them lack the customization ability needed to maintain a newspaper's brand and achieve specific goals.
First are examples of what our current breaking news emails look like, but they have to be sent manually through Email Reach's "Single Run." They maintain the style of all our other email newsletters and meet branding goals at the expense of being a manual process that gets forgotten at times.
Automatic Alerts for BLOX Email Reach
This option has been around for a couple years and allows filtering that most papers would need, however there is no ability to customize how these emails look. You are stuck with the examples below.
I was hopeful the newly released BLOX Notifier would bring some improvements but unfortunately it is even worse. Emails produced by it are completely void of branding and most other useful information.
A few quick things:
1. The BLOX Notifier alerts should look like the BLOX Email Reach alerts. This is something we're working to fix.
2. We can make changes to the asset page "email" mode design in a generic way, so let me know what type of thing you'd like to see there.
3. We are working on a new way to be able to send better branded emails of all kinds... email alerts and reset password, etc. We are building a "Site Branding" panel where you can set your colors and your logo, etc. That way we will be able to use your logo and colors in a standard way on system-built items such as this.
It seems silly to have all assets be displayed on the search results
list, especially if some are just images (and especially if some of
those images have funny/incomplete titles). Also, we create some assets
specifically for our e-mail newsletter, and those are not to be
displayed anywhere else on our website, except in the newsletter, and
those are showing up in the search results as well.
There must be some way to designate an asset to not be "searchable". Please advise. Thank you!
As such we’d love to see an option that would allow anyone to sign-up, but on send the system would omit the emails of users who do not have an active subscription at the time of the email.
This would create an automated system that we didn’t have to constantly manage by adding and removing users as subscriptions are bought and expire.
Please let me know what y’all think and if there is a possible this could be implemented.
I'd like to request that we add an additional button called Publish Changes. If I write a short story, that an editor looks at and puts online, I'd like go and add more to it and save it. I believe that would publish the change without an editor seeing it. I'd like to as a reporter save the change so my editor can see it, make edits and then committ the change with a Publish Changes function.
Would anyone else thing that'd be helpful?
Customer support service by UserEcho