Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

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0
Answered

White eEdition screen of non-enlightenment

Nic Stevens 1 month ago in BLOX CMS updated by Joe Hansen (Product manager) 4 weeks ago 7

Does anyone else have subscribers that are experiencing issues with the eEdition where they go into it and they just get a white screen? We've got about 15 now. Tried different browsers tried resetting passwords. Development is looking at it but I didn't know if it was just us. 

Answer

Skye, your ticket had to do with a customization you had for a page title text macro that was bleeding thru to some javascript functions. We've made the change to fix this for your site.

Thanks,

Joe Hansen

TownNews Senior Solutions Team Lead

0

Content Exchange

steve 1 month ago 0

I would like to create a suggestion mechanism for the Content Exchange. If we produce something that has broad appeal, that we can highlight it for other news organizations. For example, we are starting a op-ed-column on national issues and it can be helpful to organizations outside my area (CT). With so much of the Content Exchange being sports and celebrity stuff, this can be something that would be lost in that group. 

+4

Instagram in Broadcast channel

dcoop 5 years ago in BLOX CMS updated by daniel buford 1 month ago 3

I would love to have Instagram added to the Broadcast channel with the ability to scrape a child asset photo from an article asset. We've found that there's never enough time to take the extra steps to post into Instagram independently.   

0

Feature request: Allow subscribers to share articles

Bob Rose 1 month ago in BLOX CMS 0

This has come up before, but was a good suggestion from one of our subscribers via twitter.
Is there a way that would allow subscribers to share articles that would not be subject to paywall? This could turn our subscribers into real ambassadors for our sites. NYT and WaPo allow subscribers 10 shares a month and remind them of that benefit each time they share. 

https://twitter.com/FlappyMcB/status/1516470200157224964

0
Completed

Ability to remove user-facing asset timestamp after a period of time

Eric R 2 months ago in BLOX CMS updated 1 month ago 2

We'd like to see the ability to optionally set a time for each block that would prevent the asset timestamp from being shown to the public. In other words, we may wish to suppress the timestamp on home page articles once they are older than 4 hours. It may look better to have *no* timestamp than a timestamp that clearly states to the public that we've not made any material changes to the article in x number of hours.

Ideally, this would be an option that could be set individually on each display block.

+1
Under review

Alt text for images

Elizabeth Stephens 2 months ago in BLOX CMS updated 2 months ago 7

We are working on improving accessibility on our site and the lack of an alt text field for image assets is an issue. Are there any plans to add that option?

Answer

Here are my thoughts...

A new alt text field on the image (next to caption):

By default it would use the image title as it does now.

Then, ANYWHERE where the photo is shown, the alt text in the HTML uses the alt text field.

This would mean that Top Story blocks will show this in the images, even there. Do you agree with this? Like in situations like this, it would still use the alt text:

0

"Disconnect" a story from host syndication channel

Adam Rogan 2 months ago 0

Is there a way to have a story that has been syndicated to stop being automatically revised once it is brought into our system? I.e. is there a way to "disconnect" from a syndication channel?


Other methods we used in the past are not reliable since the new update. This is important since sometimes a story in another market will focus on one municipality, while we want to move up content about our local market.


But in the new system, simply creating a copy of the original asset can result in assets appearing as duplicates on the site. And we cannot reliably remove the original asset without breaking an original link that's already been shared OR reliably "hide" it from our homepage because if it gets revised again then our edits will be undone.

0
Completed

Instagram spash page

Erik Oeverndiek 2 months ago updated by Joe Hansen (Product manager) 2 months ago 4

Many publications now have a splash page from Instagram and I feel like this could be an easy addition in BLOX. We have interns run our Instagram and sometimes a post may be a story from a day or two before. If a reader uses the link in the Istagram bio, it takes them to our front page, however, the story may now be buried and readers may not take the time to find the related article.

What I would like is a splash page. When a reader uses the link it would take them to a BLOX page that just has the images from Instagram. These images would then act as a link to the corresponding story. This would be useful for all aging content and help to get more eyes on stories and less frustration.

I talked to TownNews and there's nothing available like this yet. Have any users built something like this or have any suggestions?

+1

Online Merchandise Store

Charlie Clark 3 years ago in BLOX CMS updated by Ravi Kiran 2 months ago 5

Hello everyone,

We are wanting to set up an online store, selling merchandise such as t-shirts etc for a host of promotional items we run. Currently, we have a https://PRINTful.com account set up this, but it looks like there is no easy way to integrate the API with Blox CMS? 

Does anyone have any other platform they may be using or work around without building out another site with a Shopify account or WordPress? Screen Shot 2019-01-16 at 3.22.29 PM.png

0
Under review

Faster way to get a teaser image

Lindy Ritz 2 months ago in BLOX Total CMS updated by Kevin M. Cox 2 months ago 2

We use teaser images now SO often now - esp. with the new template - that it might be nice to have a shortcut button to apply an image you are using as a Child asset as the teaser, without having to do double the work. How possible would that be?

0
Answered

sending an xml feed newsbank

Jenna Duncan 2 months ago in BLOX CMS updated by Joe Hansen (Product manager) 2 months ago 1

Hey everyone! 

We cut ties with Merlin at the end of last year and have been manually sending PDFs to NewsBank to archive every night, but when we stopped using Merlin apparently the XML feed of stories stopped sending. 

I was curious if any other TownNews entities have anything automated through TownNews to send this feed to NewsBank? Or any best practices to get it from CMS to NewsBank? 

Thanks!

Answer

Jenna,

Yes! We have a built in NITF feed for newsbank and work with them for a lot of our customers. Just submit a Customer Service ticket and we can get that set up for you.

TownNews Senior Solutions Team Lead

+2

Facebook comment plugin

Dave Von 3 years ago in BLOX CMS updated by Sdvawdfaq Asdasda 2 months ago 13

In the event that anybody else runs into this problem, we identified an issue a few weeks ago where the Facebook comment plugin on our website, GazetteXtra, developed a bug that prevents users of iOS mobile devices from posting comments.


I filed a ticket with Facebook development and was told they have no plans to fix this bug. There is at least one other Town News site, stltoday.com, who identified the same issue as us.


We're going to look at other options for commenting on articles.


Dave

+2

Is there a plan to allow users to cancel a digital subscription in the user dashboard?

Joel Kight 3 months ago in BLOX Total CMS updated 3 months ago 2

Our staff has decreased dramatically in the past few years and managing manual transactions for digital subscriptions can eat up time. 
is there a plan to add an option to cancel a digital subscription in the user’s dashboard?


+6
Under review

Customization options needed for automatic emails

Kevin M. Cox 3 years ago in BLOX CMS updated 3 months ago 12

I've had a feature request open about this since last May (Ticket 666975) but wanted to get some public visibility on it as well. The addition of BLOX Notifier actually makes the situation worse and I have some good example images to share.

There are now two different ways to automatically send emails upon specific conditions in BLOX and both of them lack the customization ability needed to maintain a newspaper's brand and achieve specific goals.

First are examples of what our current breaking news emails look like, but they have to be sent manually through Email Reach's "Single Run." They maintain the style of all our other email newsletters and meet branding goals at the expense of being a manual process that gets forgotten at times.

Automatic Alerts for BLOX Email Reach

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_618ad806-8df5-50cc-9e51-45980a69c21d.html

This option has been around for a couple years and allows filtering that most papers would need, however there is no ability to customize how these emails look. You are stuck with the examples below.

BLOX Notifier

https://help.bloxcms.com/knowledge-base/releases/software_releases/article_3cbfbd8a-a89f-5ac0-ad3c-1a37108b5ac8.html

I was hopeful the newly released BLOX Notifier would bring some improvements but unfortunately it is even worse. Emails produced by it are completely void of branding and most other useful information.

Answer

A few quick things:


1. The BLOX Notifier alerts should look like the BLOX Email Reach alerts. This is something we're working to fix.

2. We can make changes to the asset page "email" mode design in a generic way, so let me know what type of thing you'd like to see there.

3. We are working on a new way to be able to send better branded emails of all kinds... email alerts and reset password, etc. We are building a "Site Branding" panel where you can set your colors and your logo, etc. That way we will be able to use your logo and colors in a standard way on system-built items such as this.