Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
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Feature Request - Most Commented Widget to include Facebook Comment Counts

John W. Shaw 2 weeks ago in BLOX Total CMS 0

The Town News system already displays comment counts in both the Facebook code and the Town News comment counter. This feature should be extended further to allow the "Most Commented" widget to track these counts as well. Since the system is already counting these using the built in Town News counter, I would imagine this type of request should be a small step forward.

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Getting around the paywall by turning off cookies- how do we stop that?

Nick K 4 weeks ago in BLOX Total CMS 0

We recently discovered that you can get around the TownNews paywall on our site by simply disabling cookies. I have also tested this on other TownNews sites and found that to work there as well. Is there any way we can set up the paywall so that if cookies are blocked, the user automatically has to sign in if they aren't already? Or some other deterrent that if the user disables the cookies that they aren't reading our site for free?

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Under review

Subscribe with Google question

Rob Weir 1 month ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 1 month ago 1

It looks like Google is offering up some new features with its Google News product, including a way for people to subscribe to newspapers with a Google account and a saved (with Google) credit card. It looks like this would streamline subscription for a lot of users, but I assume Google would also take a cut. 

https://blog.google/topics/google-news-initiative/introducing-subscribe-google/

Has TN been involved with this at all? Looks like some large publishers are on board.  

Answer

We have been consulted about the initiative as part of our Google partnership and as part of our AMP integration, but aren't yet part of the beta. 


We do have Single Sign-in available now through oAuth 2.0. Here is a page on how to do this: https://help.bloxcms.com/knowledge-base/applications/settings/users/federated_authentication/article_ec11c076-fab5-11e6-b45b-ef23752afc52.html


So, once authenticated, you can log into the BLOX front-end with no sign-in as long as you're signed in to Google.


(We have Facebook authentication as well, which is popular.)

+1

Amber alert option

Shawn Willmon 1 month ago in BLOX Total CMS • updated by Robert 1 month ago 1

It would be nice to have an option to push a story for an Amber Alert in the area to the site.


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Character count for Calendar description

Ellen Meany 3 months ago in BLOX Total CMS 0

When we export self-service calendar listings for print, we'd like to be able to limit the word count without a lot of hand editing. To do this, it would help if the description field could be limited, especially for those listings that choose a print upsell. Say 250-300 characters max, with a countdown that tells the person entering the listing how much space they have left. 


This could also be a separate, short description field, perhaps, so the long version, if needed, could run online.  

+1
Under review

Photo Mechanic and photo author/byline

Erica Smith 4 months ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 3 months ago 2

Is anyone who's using Photo Mechanic having luck getting the photo author field to populate? We have it working with bylines ... but there are other advantages to adding the name as an author (and I'm tired of doing it manually on all of our staff photos).

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Completed

IDEA: Paywall options for collections, section pages

We're in the process of locking down more content behind our paywall and have run into a limitation.

We'd like to lock our entire obit section behind the paywall so only subscribers can see the page that contains the assets. (Its obits, once you see the name, it just takes a google name search and you have the funeral home's page)


What would be a great help is either

1) Ability to make a section page require a subscription to view

and/or

2) the ability to move a collection behind the paywall


We're looking at it for some other cases, but if a collection is behind the wall, then in the case where headlines give away too much, having the option  where only subscribers could view them would also remedy the problem.

Answer

Hi Marcus,


We have an experimental option that allows you to set subscription on non-story assets. Submit a ticket to our Customer Support and reference this ticket and we can help you set it up.


We don't currently have the ability to put the section page behind a paywall.

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Answered

Why won't my 2nd block leaderboard ads at the top show up?

KathyG 4 months ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 3 months ago 3

I added a block below the one that was there automatically in the template, and it shows up on the main page, but when you click on an article, it does NOT show up on the asset page?  Same goes for my GALLERY page albums and videos.  The 2nd leaderboard ad underneath the original one does not show up once you click on a photo album.

Answer

Thanks for the quick response!  I JUST figured it out.  I've been working on it for 3 days... :-)  


The ad I had placed under the original block-leaderboard-ad had automatically been 1000px wide, which is too wide for that area on the asset pages.  It was also in the Index-top-featured content area.  I moved the 2nd ad block underneath the original block in the top global container - NOW IT WORKS!  


https://www.colemantoday.com/news/stock_shows/

https://www.colemantoday.com/news/stock_shows/santa-anna-livestock-show-results/article_f0abd2de-f4e2-11e7-b884-c380c6f8429b.html


Thanks for responding so quickly...  I hope this helps someone else that needs MORE ad spots!

+1

Feature Request: Add Publications within batch edit functions

Rod Guajardo 5 months ago in BLOX Total CMS 0

Would be great to be able to assign multiple assets to a publication/page (Publications) through the batch edit function. 


Oftentimes reporters and editors put assets into the system before a dummy is dropped and they know exactly what page an asset should be assigned to. This leaves folks having to open up each individual asset later in the day and assigning a page number to that asset if we want designers to take advantage of the budget tool within InDesign asset manager. 


Example: Opinion page items are put in earlier in the day when possible. This page isn't always in the same position each day, so the editor budgets every asset for the general publication and section but isn't able to assign a page number. Once dummy is dropped and we know the page, each asset (often 10 or more) has to be opened up and assigned a page number. 


If there was a way to assign publications/sections/page numbers to multiple assets at the same time that would be a great timesaver for reporters and editors alike, while also allowing designers to keep using the handy budget tool within ID. 

+2
Completed

Webinar | What’s new in BLOX Total CMS

Cherry Wolf (Marketing specialist) 7 months ago in BLOX Total CMS • updated 6 months ago 1


At our October BLOX Total CMS webinar, Jon Winters, product architect for BLOX Total CMS, will show off the system’s latest enhancements, including:

  • New Article Designer makes it easier to tell stylish mobile-friendly stories with drag-and-drop formatting and alignment.
  • Expanded batch upload capabilities simplify adding related assets and creating collections.
  • Improved syndication tool enables importing of CNN “wire” feeds and GeoRSS tags.
  • Enhanced AP support adds keyword visibility, and improved handling of underscores and headlines.
  • Updated Page Tracker restores support for automated purging of assets and assignments.
  • . . . and much more!
+2
Under review

Allow an editor to enable ads for both sliding and vertical galleries OR either sliding or vertical galleries

Ashley 7 months ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 7 months ago 2

We would prefer to be able to enable ads for the vertical photo galleries only rather than for the sliding and vertical galleries. We find the sliding galleries are cumbersome and slow when ads are enabled, creating a frustrated user experience, however we do not have the same negative experience with the vertical photo galleries. We would enable this feature across the site if it were available to monetize with ads without having to include ads in the sliding galleries. 

+2
Under review

Feature request: Default presentation styles for users

Beth OMalley 8 months ago in BLOX Total CMS • updated by Kevin M. Cox 7 months ago 3

If we could set a user's default presentation style (just like we can set that their assets always get them listed as the author) for article assets, that would be very helpful. 

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Inspirational Quotes, Love Quotes

sunilb 9 months ago in BLOX Total CMS 0
Inspirational Quotes : Sometimes people end up losing themselves in the past and at such point in time, motivation is the thing that we need most. Motivation fills the people with power that will in turn help to derive the meaning of success. It will motivate people to act and do things. It targets the inner power and helps people to Love Quotes act and achieve things.It is mostly related to desires and dreams as it is what is needed in order to fulfill them. Famous Quotes
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Two New Options On Pre-Roll Videos

Mark McGregor 9 months ago in BLOX Total CMS 0

On Pre-Roll Videos can you a time can you add two options:

1. Add a countdown clock so users can see how much longer the Pre-Roll is going to last
2. Add a skip button


+1

Major Poll Asset bug

Kevin M. Cox 10 months ago in BLOX Total CMS 0

To our frustration, we've stumbled across a major shortcoming of Poll Assets this week.


Apparently any change to a poll asset (such as changing the section) resets the poll back to zero for all options. There is no warning in the GUI about this.


Also because the answer counts are not editable by the admin there is no way to restore the previous counts from the asset's revision history prior to the reset.


We're now stuck hoping that Town News engineering can merge the pre-reset and post-reset counts together for these assets so we aren't left with egg on our faces and the inability to announce these results to our readers.


• This behavior needs to be corrected. Admins should be able to change minor things about a poll asset without having the counts reset.

• Poll counts should be editable by admins, maybe ones with a certain level of permissions?

• As with other assets, there needs to be an easier way to restore a revision.

• As Jacki mentioned in this post, poll assets need an end date that stops collecting responses but still displays the results.


What other improvements to poll assets would y'all like to see?