Welcome to TownNews.com's customer community! Connect with other TownNews.com customers and with us to suggest features, share best practices and ask questions.

Though TownNews.com representatives often participate in discussions, this is not a customer service site. For immediate help, call 800-293-9576 or submit a support request via our online ticketing system.
+1
Under review

Notifier: Push the message out when story goes live

Say a reporter is completing his/her story. They've added the photos, gallery and any other assets. Next they move over to "Notifier" and create a tweet and FB message and hit "Save and Send." By default, since the story isn't "live" on the website yet, it goes into "draft" mode. Next, they'll promote the story for the editor to read. He/she reads it and promotes it to the web. Shouldn't the tweet and FB post go live at that time? 

+2

Potential feature request: Adding more social options to Notifier

Thomas Martinez 3 weeks ago in BLOX Total CMS 0

We would like to have more social options on Notifier, such as Instagram and Snapchat. Our Young Professional groups says they use these two more than Twitter and Facebook to find their news and/or things to do.

Would this be useful for everybody?

0
Answered

What happened to the broadcast option

lschindler 2 months ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 1 month ago 2

Two days ago, I could broadcast to Twitter and Facebook. Today, with the upgraded look, broadcast isn't an option preparing an asset. I relied on that! Now it'll take extra time to schedule posts on both social media channels.

Answer
Kevin M. Cox 1 month ago

BLOX Notifier rolled out today, so the Broadcast area is now called Notifier.

There is a webinar about it next Thursday: https://community.townnews.com/communities/1/topics/1109-webinar-introducing-blox-notifier-a-new-way-to-manage-social-and-push-notifications

+1
Under review

TotalCMS Social Broadcast limitations

Kevin M. Cox 3 months ago in BLOX Total CMS • updated by Brad Boner 2 months ago 6

I'm posting here as part of a formal feature request and also to see how the rest of y'all are working around this limitation.

What we've found is that social media broadcasts from TotalCMS are more often then not failing to actually happen. Support pinpointed that this failure will occur anytime an article gets edited (by a line editor or page designer) in between the time an asset gets a Site Tag and passes the Start Date/Time. For us this is a large portion of content.

Here is the note from support:

"The failure of the articles broadcasted from the TotalCMS system results from broadcasting an article that has a start date/time in the future that has additional revisions made to the asset in-between the time it was broadcast and the time it goes live. If the revisions are made after the start time has passed then the broadcast of the asset will be successful.

"To avoid this issue I would not broadcast the asset if the asset will need to be revised before it goes live or be sure to re-broadcast the asset after additional revisions are made before it goes live."

And my response:

"This is behavior that definitely needs to be corrected to support a real-world newspaper publishing workflow.

"We expect reporters to compose the social broadcasts because as the authors they are most closely associated with the content.

"However all articles still need to be edited before publication.

"With the details you've given us it means that we would have to ask the page designers to go back and set the social broadcast information after they have finished designing the pages at the end of the night which just isn't realistic.

"I'm sure we could make some minor changes to our workflow as well, but I feel like there might be some middle ground we need to work towards here.

"If the behavior cannot be changed there definitely needs to some change in the TotalCMS GUI that alerts users to the fact that the broadcast was cancelled. Right now it still just shows the "Syndicated..." text exactly the same as if the broadcast was successful."

In my feature request I'm asking that they either correct the problem of the broadcasts not happening or at a minimum update the GUI in that situation so reporters are aware the broadcast was cancelled due to a later edit.

How are y'all working around this problem or are we the only ones dealing with it due to our workflow?

+2

Allow "Web headline" field to be blank when article asset presentation is Long-form

Brad Boner 2 months ago in BLOX Total CMS 0

We would like the ability for the "Web headline" field to be blank when an article asset is set to "Long-form" and ONLY IF the asset's "Hammer" field is populated. 


The reason we would like this function is for display purposes. We like the way the Hammer looks with a Subhead, however we are forced to populate the Web Headline field. If we populate it with something like a dash or bullet, that is the headline that is displayed on the website.


Ideally, if an asset's presentation mode is set to Long-form and the "Web headline" is left blank, the article asset would use the "Hammer" field as the web headline. This would open up our online display options as we wouldn't be forced to populate the Web Headline field.

0

Increase number of assets per page in search results

Brad Boner 2 months ago in BLOX Total CMS • updated 2 months ago 2

Currently, when using the "Search text" or "Slug" fields in CMS or TCMS, the number of assets returned is only 25. Would like the option to increase that to unlimited, if possible, so we would have a scrolling list of search results on a single page.

0

Show description for video assets when embedded in stories

Brad Boner 2 months ago in BLOX Total CMS 0

For video assets embedded into stories, we would like the video asset's "Description" field to appear under the video (similar to how photo captions appear) when the video is set to the "Video player" presentation mode.

+10
Started

Set Broadcast time separate from Start Date/Time

Brad Boner 2 years ago in BLOX Total CMS • updated by Kevin M. Cox 2 months ago 8

First, thanks so much for adding the Broadcast feature to the TCMS. It's a very useful feature that will certainly get a lot of use.


It would be awesome if we could set a custom time to Broadcast assets separate from the asset's start time. This would enable us to send content to our social media channels for optimum visibility. For example, much of our content goes live on our website at 4:30 a.m. but it would be better to delay the Broadcast to Facebook until about 7:30 or 8 a.m. when there are more people on Facebook.

It would also be nice to have the ability to schedule multiple Broadcast times for different channels inside a single asset. For example, we would like to broadcast to Facebook once but may like to broadcast to Twitter three separate times, so it would be cool to have the ability to schedule a single FB broadcast and three Twitter broadcasts.


Finally — and I don't know if it's possible — but it would also be nice if media such as photos that are attached to assets could be broadcast to Twitter along with the asset's link.

Thanks,

Brad

0

Metered paywall messages

Thomas Martinez 8 months ago in BLOX Total CMS • updated by Kevin M. Cox 7 months ago 1

Does anyone else see the value in having a sign-in or sign-up link in every message readers get through the metered paywall messaging -- instead of just the final message? We have had some readers tell us they would prefer that then realizing it at the final message. See attached art. This is simple rendering of what it would look like.

0

Poll made in TCMS not showing up in CMS

Alex Hayes 8 months ago in BLOX Total CMS • updated by Kevin M. Cox 8 months ago 1

Our sports staff made a poll in TCMS but it is not showing up in CMS. There are section tags and it is marked complete.

0
Under review

Syncing section tags in TCMS and CMS

Alex Hayes 8 months ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 8 months ago 4

We recently upgraded to TCMS.

I added a new section tag in CMS and altered the block where i want to pull stuff into.However, that tag is not in TCMS. I have tried creating it in TCMS in hopes that it would go to CMS but it isn't there.

Please help! How do I get section tags to sync.


0
Planned

Feature request: Add byline when batch editing assets

Alex Hayes 9 months ago in BLOX Total CMS • updated by Christine Masters (Director of Product Management) 8 months ago 1

Batch upload/batch edit is especially useful when dealing with photos but I am disappointed it does not automatically add the byline when I select the user.

+6
Under review

Scheduling Broadcast

Gillan Ludlow 4 years ago in BLOX Total CMS • updated by Aidian 9 months ago 5
Hi all,

Is there a way to schedule postings to Facebook and Twitter? Right now, our editor posts all stories back-to-back online, which results in sending out 4 or 5 tweets immediately. We don't want to turn off the automatic posting.

But the only solution I could come up with was scheduling the stories to go off at different times so postings to Facebook and Twitter would be evenly spaced.

Is there another way to do this?

Thanks in advance.
0

An alternative to block quotes?

Bob Rose 9 months ago in BLOX Total CMS • updated by Aidian 9 months ago 1

We love the way the block quotes styling feature shows up to highlight pull quotes, whether inline or as content boxes dragged inline.

We were wondering if it would be possible to have another presentation for quoted material.

This might be when you have a series of quotes back-and-forth (maybe you are reporting on a phone conversation), or if you were quoting from a long passage.

These quotes would be the size of the rest of the body copy, but indented and italicized.  Ideally handled through the article editor.

Maybe there's a way to do this that I'm missing.

0

CNN syndication from TCMS>Blox

Bob Rose 10 months ago in BLOX Total CMS 0

Is anyone else able to syndicate assets (article and HTML) from TCMS to Blox when i try to do that with CNN content, I'm not allowed to place a site tag, getting a "Modification prevented by DRM rules."