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Under review

Reporting For Declined or Invalid Credit Card Subscriptions

Mike Reichard 10 months ago updated by Rich Griffin | Product Manager (Product Manager) 10 months ago 1

Hi Folks,


The problem that we are having, is that we must sift through many expired accounts to find accounts who have had their credit cards either decline of become invalid due to expiration dates. Right now, we must go through all the expired accounts, of which most are simply a renewal, to find these.  But this is eating up a lot of time each day and is one of the tasks that my entire staff loathe.  


We need to be able to try to contact these folks from our end to be able to keep their subscription from just expiring or to get them restarted.  If we had a report that would generate any of these customers, we could contact them up to three days in advance of expire when their first renewal payment is attempted and comes through as Declined or Invalid.  This information is already getting listed in the account’s history, so it would seem that it could be something that could be reported. 


Thanks,


Mike



Answer

Answer
Under review

Hi Mike,

We do have a transaction report that can be sorted by recurring transactions which does include the expiration dates. Please call our Customer services representatives at 800-293-9576. and they will be able to help you out.

Answer
Under review

Hi Mike,

We do have a transaction report that can be sorted by recurring transactions which does include the expiration dates. Please call our Customer services representatives at 800-293-9576. and they will be able to help you out.