For ad orders of print+online packages with Ad Runs defined by a Weeks (vs. Days) schedule, the system-generated email constructs a message which communicates a start date which aligns with the initial print edition date. This messaging is inconsistent with our service delivery standard (online ads are published asap, in advance of print publication). This errant messaging either fosters customer dissatisfaction or adds an administrative burden. We can manually overwrite the message, but desire an automated solution. We could construct a satisfactory email message, if this email were accessible via Email Templates.
Customer support service by UserEcho